Terms & Conditions
Website
E-Solicitors
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General Terms of Use
For All Website Visitors and Users
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Version 1.0 - January 2026
England and Wales
Important Information
- PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE. BY USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Agreement to Terms
These Website Terms and Conditions ('Terms') govern your use of the [Platform Name] website at [www.platformname.com] (the 'Website'). By accessing or using the Website, you confirm that you accept these Terms and agree to comply with them.
If you do not agree to these Terms, you must not use the Website.
Other Applicable Terms
These Terms refer to the following additional terms, which also apply to your use of the Website:
Our Privacy Notice [link], which sets out how we process personal data
Our Cookie Policy [link], which sets out information about cookies on the Website
If you are a solicitor using our marketplace services, the Solicitor Terms and Conditions V2.2 also apply
If you are a buyer seeking legal services, the Buyer Terms and Conditions V2.2 also apply
About Us
[Platform Name] is a trading name of [Company Name], a company registered in England and Wales under company number [X]. Our registered office is at [Address].
Our VAT number is [X].
Our ICO registration number is [X].
-
We are NOT a law firm. We are NOT regulated by the Solicitors Regulation Authority (SRA), The Law Society, or the Financial Conduct Authority (FCA). We do NOT provide legal advice. We operate a technology marketplace that connects clients with solicitors.
-
YOUR CONSUMER RIGHTS: If you are a consumer, you have statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and Digital Markets, Competition and Consumers Act 2024. Nothing in these Terms affects your statutory rights.
Part 1: Introduction and Definitions
1. Definitions
1.1 In these Terms, the following words have these meanings:
"Account" means a registered user account on the Website.
"Buyer" means an individual or business seeking legal services through the Website.
"Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
"Content" means any text, images, video, audio, software, data, or other material.
"CRA 2015" means the Consumer Rights Act 2015.
"CCR 2013" means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
"DMCCA 2024" means the Digital Markets, Competition and Consumers Act 2024.
"Intellectual Property Rights" means patents, rights to inventions, copyright,
trade marks
, business names, domain names, rights in get-up, goodwill, database rights, and any other intellectual property rights.
"Platform" means the technology marketplace operated through the Website.
"Services" means the marketplace and matching services provided through the Website.
"Solicitor" means any solicitor, law firm, RFL, REL, or registered legal professional listed on the Platform.
"User" means any person who accesses or uses the Website.
"User Content" means any Content submitted, posted, or transmitted by Users through the Website.
"Vulnerable User" means a user who may need additional support due to age, disability, mental capacity, language barriers, or other factors.
"We/Us/Our" means [Company Name] trading as [Platform Name].
"Website" means [www.platformname.com] and all associated pages and subdomains.
"You/Your" means the User accessing or using the Website.
2. About Us and the Website
2.1 The Website is operated by [Company Name], a company registered in England and Wales.
2.2 Company Details:
2.2.1 Company Name: [Company Name]
2.2.2 Trading Name: [Platform Name]
2.2.3 Company Number: [X]
2.2.4 Registered Office: [Address]
2.2.5 VAT Number: [X]
2.2.6 ICO Registration Number: [X]
2.3 The Website provides a technology marketplace that connects individuals and businesses seeking legal services with solicitors who provide those services.
2.4 Important Clarifications About Our Status:
2.4.1 We are NOT a law firm or legal
practice;
2.4.2 We are NOT regulated by the Solicitors Regulation Authority (SRA
);
2.4.3 We are NOT a member of The Law
Society;
2.4.4 We are NOT authorised or regulated by the Financial Conduct Authority (FCA
);
2.4.5 We do NOT provide legal
advice;
2.4.6 We do NOT provide legal
services;
2.4.7 We do NOT hold client
money;
2.4.8 We do NOT conduct AML/KYC checks on users - that is the solicitor's responsibility under MLR 2017 and LSAG 2025.
3. Changes to These Terms
3.1 We may revise these Terms at any time by amending this page.
3.2 Please check this page regularly to take notice of any changes we make, as they are binding on you.
3.3 If we make significant changes, we will notify you by:
3.3.1 Posting a notice on the
Website;
3.3.2 Sending an email to registered users (where we have your email address
);
3.3.3 Updating the 'Last Updated' date at the bottom of these Terms.
3.4 Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
4. Changes to the Website
4.1 We may update and change the Website from time to time to:
4.1.1 Reflect changes to our
services;
4.1.2 Reflect changes in law or regulatory
requirements;
4.1.3 Implement technical and security
improvements;
4.1.4 Improve user
experience;
4.1.5 Address feedback from users.
4.2 The Website is made available free of charge for general browsing. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted.
Part 2: Access and Use
5. Access to the Website
5.1 Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of the Website without notice.
5.2 We will not be liable if for any reason the Website is unavailable at any time or for any period.
5.3 You are responsible for making all arrangements necessary for you to have access to the Website.
6. Account Registration
6.1 Certain features of the Website require you to register for an Account.
6.2 When registering an Account, you must:
6.2.1 Provide accurate, current, and complete
information;
6.2.2 Maintain and promptly update your Account
information;
6.2.3 Choose a strong password and keep it
confidential;
6.2.4 Not share your Account with any other
person;
6.2.5 Notify us immediately of any unauthorised access.
6.3 We reserve the right to disable any Account at any time if, in our reasonable opinion, you have failed to comply with any of these Terms.
6.4 If you are registering as a Solicitor or Buyer for our marketplace services, additional terms apply (see Solicitor Terms and Conditions V2.2 or Buyer Terms and Conditions V2.2 as applicable).
7. Account Security
7.1 You are responsible for maintaining the confidentiality of your Account login information.
7.2 You are responsible for all activities that occur under your Account.
7.3 You must immediately notify us if you become aware of:
7.3.1 Any unauthorised use of your
Account;
7.3.2 Any security breach relating to your
Account;
7.3.3 Any other compromise of your Account security.
8. Acceptable Use
8.1 You may use the Website only for lawful purposes.
8.2 You agree to use the Website in accordance with the Acceptable Use Policy set out in Schedule 1.
8.3 You must not use the Website:
8.3.1 In any way that breaches any applicable law or
regulation;
8.3.2 In any way that is unlawful or
fraudulent;
8.3.3 For the purpose of harming or attempting to harm
minors;
8.3.4 To transmit any unsolicited or unauthorised
advertising;
8.3.5 To knowingly transmit any data containing viruses or malicious code.
9. Prohibited Uses
9.1 You must not:
9.1.1 Reproduce, duplicate, copy, or re-sell any part of the Website in contravention of these
Terms;
9.1.2 Access without authority, interfere with, damage, or disrupt any part of the
Website;
9.1.3 Attack the Website via a denial-of-service
attack;
9.1.4 Use any automated system to access the Website without
permission;
9.1.5 Attempt to gain unauthorised access to any
systems;
9.1.6 Circumvent any security or access
controls;
9.1.7 Impersonate any person or entity.
9.2 Breach of this clause may constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities.
Part 3: Website Content
10. Our Content
10.1 The Content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely.
10.2 Although we make reasonable efforts to update the information on the Website, we make no representations, warranties, or guarantees that the Content is accurate, complete, or up to date.
10.3 The Content on the Website does not constitute legal advice and should not be treated as such.
- The content on this Website does NOT constitute legal advice. For legal advice, you should consult a qualified solicitor. Solicitors on our Platform are independently regulated by the SRA and provide their own professional advice.
11. Intellectual Property Rights
11.1 We are the owner or licensee of all Intellectual Property Rights
in
the Website and in the material published on it. Those works are protected by copyright laws and treaties. All such rights are reserved.
11.2 You may:
11.2.1 Print off one copy of any page(s) for your personal, non-commercial
use;
11.2.2 Download extracts for your personal, non-commercial
use;
11.2.3 Draw the attention of others to Content posted on the Website.
11.3 You must not:
11.3.1 Modify copies of any materials you have printed or
downloaded;
11.3.2 Use any Content for commercial purposes without our prior written
consent;
11.3.3 Delete or alter any proprietary notices.
12. User Content
12.1 This clause applies to any Content you upload, submit, or transmit through the Website ('User Content').
12.2 By submitting User Content, you:
12.2.1 Grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, publish, and distribute the User
Content;
12.2.2 Warrant that you own or have the right to submit the User
Content;
12.2.3 Warrant that the User Content does not infringe any third party
rights;
12.2.4 Warrant that the User Content complies with these Terms and all applicable laws.
12.3 User Content must not:
12.3.1 Be defamatory, obscene, offensive, hateful, or
inflammatory;
12.3.2 Promote discrimination based on protected characteristics (Equality Act 2010
);
12.3.3 Infringe any intellectual property
rights;
12.3.4 Be likely to deceive any
person;
12.3.5 Breach any legal duty owed to a third
party;
12.3.6 Promote any illegal
activity;
12.3.7 Be threatening, abusive, or invade another's privacy.
13. Information Accuracy
13.1 We take reasonable steps to ensure that information on the Website is accurate and up to date. However:
13.1.1 Information may change
frequently;
13.1.2 Some information is provided by third parties (including Solicitors
);
13.1.3 We cannot guarantee the accuracy of all information.
13.2 Information about Solicitors (including profiles, qualifications, and services) is provided by the Solicitors themselves. While we verify SRA registration, we do not verify all information provided by Solicitors.
13.3 You should verify any information that is important to you before relying on it.
Part 4: Marketplace Services
14. Nature of Our Services
14.1 The Website provides access to a technology marketplace that connects individuals and businesses seeking legal services with solicitors.
14.2 Our services include:
14.2.1 Providing a platform for solicitors to list their
services;
14.2.2 Enabling users to search for and find
solicitors;
14.2.3 Facilitating introductions between users and
solicitors;
14.2.4 Providing communication
tools;
14.2.5 Verifying basic SRA registration status of solicitors.
14.3 Our services do NOT include:
14.3.1 Providing legal
advice;
14.3.2 Providing legal
services;
14.3.3 Recommending specific
solicitors;
14.3.4 Guaranteeing the quality of services provided by
solicitors;
14.3.5 Holding client
money;
14.3.6 Conducting AML/KYC checks on users (this is the solicitor's responsibility under MLR 2017 and LSAG 2025).
15. No Legal Advice
- We do NOT provide legal advice. Nothing on this Website should be construed as legal advice.
15.1 The information and content on the Website is provided for general information purposes only.
15.2 The Website does not provide legal advice and is not a substitute for advice from a qualified solicitor.
15.3 If you need legal advice, you should instruct a solicitor. Solicitors on our Platform are independently regulated by the SRA and provide their own professional legal advice.
15.4 We accept no responsibility for any decisions made or actions taken based on information on the Website.
16. Relationship With Solicitors
16.1 Solicitors listed on the Platform are independent professionals. They are NOT:
16.1.1 Employed by
us;
16.1.2 Agents of
us;
16.1.3 Partners of
us;
16.1.4 Representatives of us.
16.2 When you instruct a solicitor through the Platform:
16.2.1 You enter into a contract directly with the
solicitor;
16.2.2 The solicitor is responsible for the legal services they
provide;
16.2.3 Any fees for legal services are payable to the solicitor, not to
us;
16.2.4 Complaints about legal services should be made to the solicitor, then the Legal Ombudsman.
16.3 We have no control over and accept no responsibility for:
16.3.1 The quality of legal services provided by
solicitors;
16.3.2 The advice given by
solicitors;
16.3.3 The fees charged by
solicitors;
16.3.4 The outcome of any legal
matter;
16.3.5 Any actions or omissions of solicitors.
17. Regulatory Status
17.1 We confirm that:
17.1.1 We are NOT authorised or regulated by the Solicitors Regulation Authority (SRA
);
17.1.2 We are NOT a member of The Law
Society;
17.1.3 We are NOT authorised or regulated by the Financial Conduct Authority (FCA
);
17.1.4 We are NOT a 'relevant person' for the purposes of the Money Laundering Regulations 2017.
17.2 Solicitors on the Platform are regulated by the SRA. You can check a solicitor's regulatory status on the SRA Register at: www.sra.org.uk/consumers/register/
17.3 We are registered with the Information Commissioner's Office (ICO) for data protection purposes.
17.4 Solicitors must comply with:
17.4.1 SRA Standards and Regulations 2019 (as amended 2025
);
17.4.2 SRA Code of Conduct for Solicitors, RELs, and
RFLs;
17.4.3 SRA Transparency Rules 2018 (as amended
);
17.4.4 Money Laundering Regulations 2017 (as amended
);
17.4.5 LSAG Anti-Money Laundering Guidance
2025;
17.4.6 Economic Crime and Corporate Transparency Act 2023.
Part 5: Consumer Protection
18. Your Consumer Rights
- If you are a consumer, you have statutory rights that are protected by law and cannot be excluded.
18.1 Consumer Rights Act 2015:
18.1.1 Our services will be provided with reasonable care and
skill;
18.1.2 Our services will be as
described;
18.1.3 Our services will be provided within a reasonable time (where no time is agreed
);
18.1.4 If our services do not meet these standards, you may be entitled to repeat performance or a price
reduction;
18.1.5 Unfair terms in consumer contracts are not binding on you.
18.2 Consumer Contracts Regulations 2013:
18.2.1 For services ordered online, you have a 14-day right to
cancel;
18.2.2 The cancellation period starts the day after you enter into the
contract;
18.2.3 You can cancel without giving any
reason;
18.2.4 If you are not informed of your cancellation right, the period extends to 12 months + 14 days.
18.3 Digital Markets, Competition and Consumers Act 2024:
18.3.1 All mandatory costs are disclosed
upfront;
18.3.2 We do not use 'drip pricing' (adding fees during the transaction
);
18.3.3 The total price is clearly stated at the first point prices are
displayed;
18.3.4 You are protected from unfair commercial practices.
18.4 Nothing in these Terms affects your statutory rights as a consumer.
19. Cancellation Rights
19.1 For any paid Platform services ordered online, you have a 14-day right to cancel.
19.2 To cancel, you can:
19.2.1 Email us at [email address
];
19.2.2 Write to us at [address
];
19.2.3 Use the model cancellation form in Schedule 3.
19.3 If you cancel:
19.3.1 We will refund any fees paid within 14
days;
19.3.2 Refunds will be made using the same payment
method;
19.3.3 If you requested services to begin during the cancellation period, you may owe a proportionate amount.
ℹ
The
right to cancel Platform services is separate from any cancellation rights you may have with your solicitor. Check your solicitor's terms for their cancellation policy.
- PRICE TRANSPARENCY (DMCCA 2024)
20.1 We are committed to price transparency:
20.1.1 All Platform fees (if any) are displayed clearly before you
commit;
20.1.2 We do not add hidden fees during the transaction
process;
20.1.3 All mandatory costs are disclosed
upfront;
20.1.4 VAT is included in displayed prices (or clearly stated if not).
20.2 Legal fees charged by solicitors are set by the solicitors, not by us. Solicitors must comply with SRA Transparency Rules regarding fee disclosure.
Part 6: Vulnerable Users and Accessibility
21. Support for Vulnerable Users
21.1 We recognise that some users may need additional support. You may be a vulnerable user if you have difficulties due to:
21.1.1 Age (older or younger users
);
21.1.2 Disability (physical, sensory, or learning
);
21.1.3 Mental health
conditions;
21.1.4 Mental capacity
issues;
21.1.5 Language
barriers;
21.1.6 Financial
difficulties;
21.1.7 Other circumstances affecting your ability to use the Website.
21.2 If you need additional support:
21.2.1 Please contact us and let us
know;
21.2.2 We will make reasonable adjustments where
possible;
21.2.3 You can have someone assist
you;
21.2.4 We can provide information in alternative formats on request.
21.3 Solicitors on our Platform are required under SRA Code Rules 3.4 and 6.2 to identify and support vulnerable clients.
22. Accessibility
22.1 We are committed to making our
Website
accessible to all users.
22.2 We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
22.3 If you experience any accessibility issues:
22.3.1 Please contact us at [email address
];
22.3.2 Describe the issue you are
experiencing;
22.3.3 We will work to resolve it or provide an alternative.
- EQUALITY, DIVERSITY AND INCLUSION
23.1 We are committed to equality, diversity and inclusion in accordance with the Equality Act 2010.
23.2 We will not discriminate against any user on the basis of protected characteristics:
Age
Disability
Gender reassignment
Marriage and civil partnership
Pregnancy and maternity
Race
Religion or belief
Sex
Sexual orientation
23.3 We will make reasonable adjustments for users with disabilities.
23.4 If you believe you have experienced discrimination, please contact us or report to the Equality and Human Rights Commission.
Part 7: Third Parties
24. Third Party Links
24.1 The Website may contain links to other websites and resources provided by third parties. These links are provided for your information only.
24.2 We have no control over the contents of those websites or resources.
24.3 We accept no responsibility for:
24.3.1 The content of any third party
websites;
24.3.2 Any loss or damage arising from your use of third party
websites;
24.3.3 The availability of
third party
websites.
25. Third Party Content
25.1 The Website may include content provided by third parties, including:
25.1.1 Solicitor profiles and
information;
25.1.2 User reviews and
ratings;
25.1.3 Advertising and promotional
material;
25.1.4 Articles and resources from external sources.
25.2 Third party content is the responsibility of those third parties.
25.3 We do not verify, endorse, or take responsibility for the accuracy of
third party
content.
26. Third Party Services
26.1 The Website may enable you to access services provided by third parties (such as payment processors).
26.2 Your use of
third party
services
is
subject to the terms and conditions of those third parties.
26.3 We accept no responsibility for third party services.
Part 8: Disclaimers and Liability
27. Disclaimer of Warranties
27.1 The Website is provided 'as is' and 'as available' without any warranties of any kind, whether express or implied.
27.2 To the maximum extent permitted by law, we disclaim all warranties, including but not limited to:
27.2.1 Implied warranties of
merchantability;
27.2.2 Fitness for a particular
purpose;
27.2.3 Non-
infringement;
27.2.4 Accuracy, completeness, or reliability of
content;
27.2.5 Uninterrupted or error-free operation.
27.3 Nothing in these Terms excludes or limits any warranty implied by law that it would be unlawful to exclude or limit.
28. Limitation of Liability
28.1 Nothing in these Terms excludes or limits our liability for:
28.1.1 Death or personal injury caused by our
negligence;
28.1.2 Fraud or fraudulent
misrepresentation;
28.1.3 Any other liability which cannot be excluded or limited under applicable law.
28.2 Subject to clause 28.1, we will not be liable to you for:
28.2.1 Any loss of profits, business, contracts, revenue, or anticipated
savings;
28.2.2 Any loss of
data;
28.2.3 Any loss of goodwill or
reputation;
28.2.4 Any indirect or consequential loss.
28.3 Subject to clause 28.1, our total liability to you for all claims arising out of or relating to these Terms or the Website shall not exceed:
28.3.1 The amount you have paid to us in the 12 months preceding the claim; or
28.3.2
£100;
whichever is greater.
28.4 We are not liable for:
28.4.1 Any loss caused by legal advice given by solicitors on the
Platform;
28.4.2 The quality of services provided by
solicitors;
28.4.3 Any actions or omissions of
solicitors;
28.4.4 Any dispute between you and a
solicitor;
28.4.5 The outcome of any legal matter.
- YOUR CONSUMER RIGHTS: If you are a consumer, you have statutory rights that cannot be excluded. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
29. Indemnity
29.1 You agree to indemnify, defend, and hold harmless [Company Name], its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:
29.1.1 Your access to or use of the
Website;
29.1.2 Your breach of these
Terms;
29.1.3 Your violation of any third party
right;
29.1.4 Any User Content you submit.
29.2 This indemnity does not apply to the extent that the claim arises from our negligence or breach of these Terms.
Part 9: Privacy and Data
30. Privacy and Data Protection
30.1 We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
30.2 Our Privacy Notice, available at [link], sets out:
30.2.1 What personal data we
collect;
30.2.2 How we use your personal
data;
30.2.3 Our legal basis for
processing;
30.2.4 Who we share your data
with;
30.2.5 How long we keep your
data;
30.2.6 Your rights regarding your data.
30.3 By using the Website, you acknowledge that you have read and understood our Privacy Notice.
30.4 We are registered with the Information Commissioner's Office (ICO). Our registration number is [X].
30.5 Your rights under UK GDPR include:
30.5.1 Right of access to your personal
data;
30.5.2 Right to rectification of inaccurate
data;
30.5.3 Right to erasure ('right to be forgotten'
);
30.5.4 Right to restrict
processing;
30.5.5 Right to data
portability;
30.5.6 Right to object to
processing;
30.5.7 Right to withdraw consent.
30.6 To exercise your data protection rights, contact us at [email address].
30.7 You have the right to complain to the ICO at www.ico.org.uk.
31. Data Sharing With Solicitors
31.1 When you contact a solicitor through the Platform, we may share:
31.1.1 Your contact
details;
31.1.2 Information about your legal
needs;
31.1.3 Other information you have provided.
31.2 This sharing is necessary to enable the solicitor to respond to your enquiry.
31.3 Once your data is shared with a solicitor:
31.3.1 The solicitor is responsible for how they use
it;
31.3.2 The solicitor must comply with data protection
law;
31.3.3 Solicitors are regulated by the SRA and must maintain
confidentiality;
31.3.4 Data protection concerns about the solicitor should be raised with them.
32. Cookies
32.1 The Website uses cookies and similar technologies.
32.2 Our Cookie Policy, available at [link], explains:
32.2.1 What cookies
are;
32.2.2 What cookies we
use;
32.2.3 Why we use
them;
32.2.4 How you can manage cookies.
32.3 You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Website.
Part 10: Complaints
33. Complaints About the Website
33.1 If you have a complaint about the Website or our services, please contact us:
33.1.1 Email: [email address]
33.1.2 Post: [address]
33.1.3 Phone: [phone number]
33.2 We will:
33.2.1 Acknowledge your complaint within 5 working
days;
33.2.2 Investigate and respond within 20 working
days;
33.2.3 Keep you informed if we need more time.
34. Complaints About Legal Services
- Complaints about legal services provided by solicitors should be directed to the solicitor, NOT to us.
34.1 If you are unhappy with legal services provided by a solicitor:
34.1.1 First, raise the complaint with the solicitor
directly;
34.1.2 The solicitor has 8 weeks to resolve your
complaint;
34.1.3 If unresolved, you can escalate to the Legal Ombudsman.
34.2 Legal Ombudsman Time Limits:
34.2.1 Within 1 YEAR of the act or omission complained about (or 1 year from when you knew/should have known
);
34.2.2 Within 6 YEARS of the act or
omission;
34.2.3 Within 6 MONTHS of the solicitor's final response.
34.3 Legal Ombudsman contact details:
34.3.1 Website: www.legalombudsman.org.uk
34.3.2 Email: enquiries@legalombudsman.org.uk
34.3.3 Phone: 0300 555 0333
34.4 For concerns about solicitor conduct (dishonesty, misconduct), report to the SRA:
34.4.1 Website: www.sra.org.uk
34.4.2 Phone: 0370 606 2555
Part 11: General Provisions
35. Suspension and Termination
35.1 We may suspend or terminate your access to the Website at any time, without notice, if:
35.1.1 You breach these
Terms;
35.1.2 We suspect fraudulent or illegal
activity;
35.1.3 We are required to do so by
law;
35.1.4 We discontinue the Website or any part of it.
35.2 Upon termination:
35.2.1 Your right to access the Website will cease
immediately;
35.2.2 You must stop using the
Website;
35.2.3 We may delete your Account and User
Content;
35.2.4 Clauses that by their nature should survive will survive termination.
36. Entire Agreement
36.1 These Terms, together with any documents referred to in them, constitute the entire agreement between you and us regarding the use of the Website.
36.2 You acknowledge that you have not relied on any statement, promise, representation, or warranty made or given by or on behalf of us which is not set out in these Terms.
37. Severability
37.1 If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.
37.2 If such modification is not possible, the provision shall be deemed deleted.
37.3 Any modification or deletion of a provision shall not affect the validity and enforceability of the remaining provisions.
38. Waiver
38.1 Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
38.2 Any waiver must be in writing and signed by us.
38.3 A waiver of one breach does not constitute a waiver of any subsequent breach.
39. Assignment
39.1 You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent.
39.2 We may assign, transfer, or sub-contract our rights and obligations under these Terms at any time.
40. Third Party Rights
40.1 These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.
40.2 No third party has any right to enforce any provision of these Terms.
41. Governing Law and Jurisdiction
41.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
41.2 The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
41.3 If you are a consumer, you may also bring proceedings in the courts of the country where you live.
42. Contact Us
42.1 To contact us, please use the following details:
[Platform Name]
[Company Name]
Address: [Address]
Email: [email address]
Phone: [phone number]
42.2 Company registration number: [X]
42.3 VAT number: [X]
42.4 ICO registration number: [X]
Schedule 1: Acceptable Use Policy
- Introduction
This Acceptable Use Policy sets out the terms between you and us under which you may access the Website. This policy applies to all users of the Website.
- Prohibited Uses
You may use the Website only for lawful purposes. You may not use the Website:
In any way that breaches any applicable local, national, or international law or regulation
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
For the purpose of harming or attempting to harm minors in any way
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material ('spam')
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, or any other harmful programs
To reproduce, duplicate, copy, or re-sell any part of the Website in contravention of these Terms
To access without authority, interfere with, damage, or disrupt any part of the Website
- Content Standards
These standards apply to any User Content. User Content must:
Be accurate (where it states facts)
Be genuinely held (where it states opinions)
Comply with the law applicable in England and Wales
User Content must not:
Be defamatory of any person
Be obscene, offensive, hateful, or inflammatory
Promote discrimination based on protected characteristics (Equality Act 2010)
Infringe any copyright, database right, or
trade mark
of any other person
Be likely to deceive any person
Breach any legal duty owed to a third party
Promote any illegal activity
Be threatening, abusive, or invade another's privacy
Impersonate any person or misrepresent your identity
- Breach of This Policy
We will determine, in our discretion, whether there has been a breach of this policy. When a breach has occurred, we may take such action as we deem appropriate, including:
Immediate, temporary, or permanent withdrawal of your right to use the Website
Immediate, temporary, or permanent removal of any User Content
Issue of a warning to you
Legal proceedings against you
Disclosure of information to law enforcement authorities as we reasonably feel is necessary
Schedule 2: Copyright and Intellectual Property Notice
Copyright Notice
© [Year] [Company Name]. All rights reserved.
The content of this Website, including but not limited to text, graphics, images, logos, icons, software, and the compilation thereof, is the property of [Company Name] or its content suppliers and is protected by copyright and intellectual property laws.
Trade Marks
[Platform Name] and the [Platform Name] logo are
trade marks
of [Company Name].
Other
trade marks
and trade names appearing on this Website are the property of their respective owners.
Permitted Use
You may view, download for caching purposes only, and print pages from the Website for your own personal use, subject to the restrictions set out in these Terms.
Prohibited Use
You must not:
Republish material from this Website (including republication on another website)
Sell, rent, or sub-license material from the Website
Show any material from the Website in public
Reproduce, duplicate, copy, or otherwise exploit material on the Website for a commercial purpose
Edit or otherwise modify any material on the Website
Redistribute material from the Website except for content specifically made available for redistribution
Requests for Permission
To request permission to use content from the Website, please contact us at [email address].
SCHEDULE 3: MODEL CANCELLATION FORM
ℹ Complete and return this form only if you wish to cancel your contract for Platform services within the 14-day cancellation period.
Cancellation Form
To: [Platform Name]
Address: [address]
Email: [email address]
I/We* hereby give notice that I/We* cancel my/our* contract for the following service:
Ordered on: _____________ / Received on: _____________
Name of consumer(s): _____________________________________________
Address of consumer(s): _____________________________________________
Signature of consumer(s) (if sent on paper): _____________________________________________
Date: _____________
*Delete as appropriate
ℹ This form is for cancelling PLATFORM services only. It does not cancel any contract you have with a solicitor. Contact your solicitor directly about cancelling legal services.
Document Information
These Website Terms and Conditions are issued by [Platform Name].
Document Version: 1.0
Effective Date: January 2026
Last Updated: January 2026
Next Review: January 2026
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Regulatory Framework
Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Digital Markets, Competition and Consumers Act 2024
Electronic Commerce (EC Directive) Regulations 2002
UK GDPR and Data Protection Act 2018
Equality Act 2010
Computer Misuse Act 1990
SRA Standards and Regulations 2019 (as amended 2025)
SRA Transparency Rules 2018
Money Laundering Regulations 2017 (as amended)
LSAG Anti-Money Laundering Guidance 2025
Economic Crime and Corporate Transparency Act 2023
Related Documents
Privacy Notice
Cookie Policy
Solicitor Terms and Conditions V1.0
Buyer Terms and Conditions V1.0
Solicitor Complaints About Buyers Process V1.0
Buyer Complaints About Solicitors Process V1.0
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[Platform Name]
Operated by: [Company Name]
Company registration number: [X]
Registered address: [Address]
VAT number: [X]
ICO registration number: [X]
Email: [email address]
Phone: [phone number]