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Safety & Security

Your safety is our priority. This guide explains how we protect you and what you can do to stay safe when using eSolicitors.

How We Protect You​

Verified Solicitors​

Every solicitor on eSolicitors has been through our verification process:

VerificationWhat We Check
Professional StatusActive SRA/BSB registration
IdentityGovernment-issued ID verification
InsuranceValid professional indemnity insurance
QualificationsClaimed credentials and experience
Ongoing MonitoringRegular re-verification checks
Verify Yourself

You can independently verify any solicitor's SRA registration at sra.org.uk/solicitors/find-a-solicitor

Secure Platform​

Our technical security includes:

  • Encryption: All data transmitted using TLS 1.3
  • Secure Storage: Data encrypted at rest
  • Access Controls: Role-based permissions
  • Monitoring: 24/7 security monitoring
  • Compliance: GDPR and UK data protection compliant
  • Regular Audits: Third-party security assessments

Protected Payments​

When you pay through eSolicitors:

  • Payments processed by PCI-compliant providers
  • Funds held securely until work is delivered
  • No card details stored on our servers
  • Fraud detection and prevention
  • Dispute resolution support

Verifying Solicitors​

Before Instructing​

Always check:

  1. SRA Number: Verify it's genuine and active
  2. Profile Match: Does their profile match SRA records?
  3. Reviews: Read feedback from other clients
  4. Specialisation: Do they have relevant experience?
  5. Communication: Are they professional and responsive?

Red Flags​

Be cautious if someone:

Warning SignWhat It May Indicate
Won't provide SRA numberMay not be qualified
Asks for cash paymentsAvoiding proper records
Guarantees outcomesUnrealistic expectations
Requests fees to personal accountsPotential fraud
Pressures you to rushMay be hiding something
Won't put things in writingLack of professionalism

What Real Solicitors Will Do​

Legitimate solicitors will:

  • ✓ Provide their SRA number readily
  • ✓ Issue formal engagement letters
  • ✓ Give clear fee information in writing
  • ✓ Use firm bank accounts for payments
  • ✓ Explain your options, not guarantee results
  • ✓ Respect your pace of decision-making

Staying Safe Online​

Protecting Your Account​

Strong Passwords:

  • Use at least 12 characters
  • Mix letters, numbers, and symbols
  • Don't reuse passwords from other sites
  • Consider a password manager

Two-Factor Authentication:

  • Enable 2FA on your account
  • Use an authenticator app when possible
  • Keep backup codes secure

Recognising Scams​

Phishing Emails:

  • We'll never ask for your password by email
  • Check sender addresses carefully
  • Don't click suspicious links
  • When in doubt, log in directly through esolicitors.com

Impersonation:

  • Scammers may pretend to be eSolicitors or solicitors
  • Always verify through official channels
  • Be wary of unsolicited contact

Safe Communication​

When communicating through the platform:

  • Keep conversations within our messaging system
  • Be cautious of requests to move off-platform
  • Don't share sensitive data via unencrypted email
  • Report suspicious behaviour immediately

Your Privacy Rights​

How We Handle Your Data​

We collect and use your data to:

  • Provide and improve our services
  • Match you with suitable solicitors
  • Process payments
  • Communicate with you
  • Comply with legal requirements

We never:

  • Sell your personal data
  • Share it without your consent (except as required by law)
  • Use it for unrelated purposes

For full details, see our Privacy Policy.

Your Controls​

You can:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (subject to legal requirements)
  • Opt out of marketing
  • Export your data

When Things Go Wrong​

If You Suspect Fraud​

Take immediate action:

  1. Stop all communication with the suspected fraudster
  2. Don't make any payments (or stop further payments)
  3. Report to us immediately at security@esolicitors.com
  4. Contact your bank if you've made payments
  5. Report to Action Fraud at actionfraud.police.uk

If You're Unhappy with a Solicitor​

Different issues have different routes:

IssueWhere to Go
Service qualitySolicitor's complaints procedure
Fee disputeLegal Ombudsman
Professional misconductSRA
Criminal behaviourPolice
Platform issueseSolicitors support

See our Complaints Guide for details.

Reporting to Us​

Report concerns to:

We investigate all reports and take appropriate action.

Insurance and Protection​

Professional Indemnity Insurance​

All solicitors must have PII, which protects you if:

  • They make a mistake that costs you money
  • Documents are lost or damaged
  • Confidential information is breached

Minimum cover is typically £2-3 million.

Compensation Fund​

If a solicitor misappropriates your money, you may claim from the SRA Compensation Fund (subject to conditions).

Your Rights Under Law​

You're protected by:

  • Consumer Rights Act 2015
  • Consumer Contracts Regulations 2013
  • Legal Ombudsman scheme
  • SRA regulatory oversight

Security Best Practices​

For Your Device​

  • Keep software updated
  • Use antivirus protection
  • Be careful on public WiFi
  • Lock your device when away

For Your Documents​

  • Only share what's necessary
  • Use secure upload features
  • Keep your own copies
  • Be careful with highly sensitive information

For Payments​

  • Only pay through official channels
  • Never pay to personal bank accounts
  • Keep receipts and records
  • Query any unexpected requests

Questions?​

Security Team​

For security concerns:

General Support​

For other questions:

Your safety matters. If something doesn't feel right, trust your instincts and contact us.