Reviews and Ratings
After completing a matter on eSolicitors, you are invited to leave a review for your lawyer. Your feedback helps other clients make informed decisions and encourages high standards across the platform.
When Will I Be Asked to Leave a Review?
The platform sends a review invitation automatically when your matter is marked complete. If you have not submitted a review after 7 days, you will receive a reminder.
Your lawyer can also request a review manually from their end. You will receive a notification and a direct link to the review form.
How to Leave a Review
- Open the review invitation from your email or from your client portal notifications
- Select an overall star rating (1 to 5)
- Write your feedback in your own words
- Submit
You do not need to include the specific details of your legal matter. Reviews display the practice area (for example, Employment Law) but not the case details, to protect confidentiality.
What Appears Publicly?
When your review is published on your lawyer's profile, it shows:
- Your overall star rating
- Your written feedback
- The practice area of the matter
- The month and year of the review
You can choose to display your first name and initial only, or your full display name. No other personal information is shown.
Can I Edit or Remove My Review?
Once a review is submitted, it is permanent. You cannot edit or delete it yourself. If you believe you submitted a review in error or under the wrong account, contact support@esolicitors.com.
How Do Reviews Affect Lawyer Rankings?
Reviews have a meaningful impact on how lawyers appear in search results and in the AI Matching Wizard recommendations:
- Higher-rated lawyers appear above lower-rated lawyers when other factors are equal
- Volume matters: a lawyer with 4.8 stars from 20 reviews ranks higher than one with 4.8 stars from 2 reviews
- Lawyers with no reviews rank below those with a positive track record
This means leaving a review genuinely helps other clients find good lawyers -- and helps great lawyers stand out.
Lawyer Responses to Reviews
Lawyers can respond publicly to reviews left on their profile. Their response appears below your review. You will not be notified of a response, but you can view it at any time on the lawyer's public profile.
Lawyers are instructed not to argue with clients in review responses. If you see a response that concerns you, report it to support@esolicitors.com.
What If My Review Is Disputed?
If a lawyer flags your review, the platform will review the flag. Reviews are only removed if they clearly violate the platform's review policy -- for example, if the review is fabricated or abusive. Genuine negative reviews are not removed.
You may be contacted by the platform team if a review is under investigation.
How to Read Reviews Before Hiring
When browsing lawyer profiles, the Reviews tab shows all feedback from past clients. You can sort by most recent or highest rated.
Tips for using reviews:
- Look at the overall pattern across multiple reviews, not just the most recent
- Check whether reviews mention the type of matter relevant to yours
- A lawyer with many reviews over a long period is more reliable than one with only a few very recent reviews
See Reading a Lawyer Profile for a full guide to interpreting profile information.
Related: Reading a Lawyer Profile -- how to use all sections of a lawyer profile
Related: Finding a Lawyer -- how to search and compare lawyers