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These terms are provided for reference. The authoritative, always-current version is at esolicitors.com/terms. In the event of any discrepancy, the version on that page takes precedence.

SOLICITOR MASTER TERMS AND CONDITIONS

TERMS OF USE FOR LEGAL PROFESSIONALS

These Master Terms and Conditions (the "Terms") constitute a legally binding agreement between you (the "Solicitor", which term encompasses all categories of legal professional defined herein) and 'eSolicitors' which means Esol Corporation Limited with Company number 16927988 (the "Platform").

How These Terms Work

Please review these Terms carefully. These Terms govern your access to and use of the Platform's marketplace services in their entirety, including all Parts (A through Z). These Terms are presented to you contextually based on your role and location when you visit esolicitors.com/terms. You indicate your acceptance of these Terms at multiple points during your use of the Platform, each of which constitutes binding acceptance of the full Terms: (a) when you register on the Platform as a solicitor, barrister, advocate, or other legal professional; (b) when you accept a Scoping Call from a Client through the Platform (which binds you to the scoping, engagement, and client care provisions); and (c) when you upload a template or digital product to the marketplace for sale (which binds you to the marketplace listing, intellectual property, and template liability provisions). Each acceptance point confirms your agreement to the Terms as a whole, with particular relevance to the provisions applicable to that action. You do not need to accept the Terms separately at each point if you have already accepted them, but the Platform may require you to reconfirm acceptance where there are financial implications or material updates.

By Registering, Accepting a Scoping Call, or Listing a Template, You Confirm That:

(a) You have read and understood these Terms in their entirety, including all Parts and all obligations contained herein, and agree to be bound by them.

(b) You are authorised to enter into this agreement on behalf of yourself and/or your firm and have the legal capacity and authority to do so.

(c) You satisfy at least one of the eligibility requirements set out in clause 5, including holding a valid practising certificate, SRA or BSB registration, or other qualifying authorisation.

(d) You meet all regulatory requirements to provide legal services in England and Wales and will maintain ongoing compliance with all applicable regulations throughout the term of these Terms.

(e) You will comply with the obligations set out in these Terms, including those relating to SRA compliance and Principles (Part H), AML/KYC compliance and FCA transition (Part I), consumer protection (Part J), pre-engagement checks and matter opening (Part L), client care and relationships (Part M), vulnerable clients, equality, and accessibility (Part N), confidentiality and data protection (Part O), fees, referrals, and third-party instructions (Parts Q and Q-A), complaints handling (Parts R and R-A), content and advertising standards (Part S), AI use disclosure (Part T), Client Money management (Part V), compliance audit and SRA audit readiness (Part W), technology infrastructure (Part W-A), and indemnity and liability (Part X).

(f) You understand and acknowledge that eSolicitors is a technology marketplace only. It does not provide legal advice or legal services of any kind. All legal advice is provided solely and exclusively by you, the individual solicitor or legal professional.

(g) You understand and acknowledge that eSolicitors is not regulated by, endorsed by, or affiliated with the SRA, the BSB, the Law Society, or the FCA. The Platform's existence, operation, or any listing on it does not constitute or imply any form of regulatory approval, endorsement, accreditation, or recommendation by any regulatory body.

(h) You understand that the Platform's verification of your registration status is an administrative check only and does not constitute regulatory oversight, endorsement of competence, or any form of quality assurance.

(i) You will provide all mandatory client disclosures required by clause 4C (SRA Code paragraphs 8.10 and 8.11), including disclosures about regulatory status, PII arrangements, SRA Compensation Fund access, fee-sharing, and complaints rights.

(j) You have in place, or will put in place before providing services through the Platform, the minimum technology and software infrastructure required by Part W-A.

(k) You will maintain continuous SRA audit readiness as required by clause 130A and the compliance warranty obligations set out in Part Z of these Terms.

(l) You understand that the Platform operates a fair and proportionate compliance process. Where concerns arise, the Platform may engage you to seek resolution, but reserves the right to take appropriate steps (including suspension or, in serious cases, termination of access) in accordance with the procedures set out in Parts W and Y.

CONTENTS

Part A General Terms and Unregulated Marketplace Model (Clauses 1-4L)

Part B Solicitor Eligibility and Registration (Clauses 5-8)

Part C Law Firm Requirements (Clauses 9-11C)

Part D Non-UK Qualified and Dual Qualified Lawyers (Clauses 12-16)

Part E Freelance Solicitors and Fractional Counsel (Clauses 17-21A)

Part F Barristers (Clauses 22-25)

Part G Permitted Activities, Restrictions, and Disclosure (Clauses 26-32)

Part H SRA Compliance Warranties (Clauses 33-39)

Part I AML/KYC Compliance (Clauses 40-49)

Part J Consumer Protection Compliance (Clauses 50-52)

Part K Law Society and Practice Standards (Clauses 53-55)

Part L Pre-Engagement, Conflicts, and Matter Opening (Clauses 56-62)

Part M Client Relationships and Care (Clauses 63-63A, 64-64A, 65-70)

Part N Vulnerable Clients, DEI, and Accessibility (Clauses 71-74)

Part O Confidentiality, Data Protection, and Information Security (Clauses 75-80)

Part P File Sharing and Document Exchange (Clauses 81-84)

Part Q Fees, Payment Processing, and Referral Arrangements (Clauses 85-95)

Part Q-A Solicitor-to-Expert and Third-Party Instruction (Clauses 95A-95K)

Part R Professional Quality Standards, Complaints, and Right to Object (Clauses 96-104)

Part R-A Solicitor Complaints About Buyers and Platform Complaint Procedures (Clauses 104A-104G)

Part S Content, Advertising, and Publicity (Clauses 105-109)

Part T AI Use, Disclosure, and Declaration (Clauses 110-115F)

Part U Platform Documents and Templates (Clauses 116-118)

Part V Client Money and Funds Management (Clauses 119-125)

Part W Compliance Audit and SRA Audit Readiness (Clauses 126-130C)

Part W-A Technology and Software Infrastructure (Clauses 130D-130G)

Part X Indemnity and Liability (Clauses 131-131.8, 132-133.7, 134-138)

Part Y General Provisions (Clauses 139-149A)

Part Z Solicitor Compliance Warranties and Confirmations (Clauses 150-164)

PART A GENERAL TERMS AND UNREGULATED MARKETPLACE MODEL

1. Definitions and Interpretation

1.1 In these Terms, unless the context otherwise requires, the following definitions apply

"AI Scope Script" means the written summary of a Client's matter generated by the Platform's AI system from the recorded Scoping Call, as described in clause 62B.2.

"AML" means anti-money laundering, including compliance with MLR 2017, POCA 2002, TA 2000, and ECCTA 2023.

"Applicable Law" means all laws, statutes, regulations, and codes of practice in force in England and Wales applicable to the subject matter of these Terms.

"Approved Regulator" means a body designated as an approved regulator under Part 2 of the Legal Services Act 2007, including the SRA, the BSB, CILEx Regulation, the Council for Licensed Conveyancers (CLC), the Costs Lawyer Standards Board (CLSB), the Faculty Office (Master of the Faculties), the Intellectual Property Regulation Board (IPReg), and the Institute of Chartered Accountants in England and Wales (ICAEW) (for probate activities).

"ASA" means the Advertising Standards Authority.

"Authorised Body" means a recognised body, recognised sole practice, or licensed body authorised by the SRA under the SRA Authorisation of Firms Rules.

"Barrister" means an individual called to the Bar of England and Wales by an Inn of Court, holding a current BSB practising certificate, and registered on the Platform under Part F.

"BSB" means the Bar Standards Board.

"Business Day" means any day other than a Saturday, Sunday, or public holiday in England and Wales.

"Buyer" means an individual, company, partnership, limited liability partnership, trust, or other legal entity seeking legal services through the Platform.

"CAP Code" means the UK Code of Non-broadcast Advertising and Direct and Promotional Marketing administered by the ASA.

"CCR 2013" means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

"CDD" means Customer Due Diligence as defined in MLR 2017.

"Chambers" means the set of barristers practising from the same address and sharing administrative facilities. Unlike a Law Firm, barristers in Chambers are self-employed individuals who share premises and support services but do not practise as a partnership or company. Each barrister in Chambers is individually responsible for their own clients, fees, insurance, and regulatory compliance.

"Client" means a Buyer who instructs the Solicitor to provide legal services.

"Client Care Letter" means the letter or document provided to the Client at the outset of an engagement setting out the terms of the retainer, the scope of work, costs information, complaints information, and other matters required by the SRA or BSB.

"Client Data" means any documents, information, or data uploaded, shared, or transmitted by or on behalf of a Client through the Platform.

"Client Money" means money held or received by the Solicitor on behalf of a client in accordance with SRA Accounts Rules.

"COFA" means Compliance Officer for Finance and Administration.

"COLP" means Compliance Officer for Legal Practice.

"Complaint" means any expression of dissatisfaction by a Client, whether made orally or in writing, and whether or not described as a 'complaint'.

"Complexity Tier" means the service level classification assigned to a matter based on its complexity, as published on the Platform's pricing page. Complexity Tiers reflect different levels of platform resource allocation, AI scoping capability, dispute resolution SLA, data retention period, and compliance monitoring. The Platform's per-matter service fee is a fixed price determined by the Complexity Tier, not by the value of legal fees.

"Confirmation Period" means the period following completion of services during which the Client may confirm satisfaction or raise an objection before Held Funds are released, as set out in clause 91.

"Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.

"Content" means any text, images, photographs, videos, audio content, webinars, documents, profiles, service listings, articles, blog posts, legal guides, commentary, templates, precedents, forms, toolkits, educational materials, or other material created, published, uploaded, or offered for sale by the Solicitor on or through the Platform.

"CRA 2015" means the Consumer Rights Act 2015.

"DMCCA 2024" means the Digital Markets, Competition and Consumers Act 2024.

"Dual Qualified Solicitor" means a Solicitor holding practising qualifications in England and Wales and one or more other jurisdictions.

"Dual-Regulated Solicitor" means a Solicitor who, in addition to being authorised by the SRA, also holds a current authorisation, registration, or practising certificate from one or more Other Approved Regulators (for example, a solicitor who is also a notary public authorised by the Faculty Office, a solicitor who is also a registered patent attorney authorised by IPReg, or a solicitor who is also a Fellow of CILEx authorised by CILEx Regulation).

"eSolicitors" means Esol Corporation Limited with Company number 16927988, a technology company that operates the Platform. eSolicitors is not a Law Firm, not an Alternative Business Structure, and is not regulated by, endorsed by, or affiliated with the SRA, the BSB, the Law Society, or the FCA. eSolicitors does not provide, and has never provided, legal advice or legal services of any kind.

"ECCTA 2023" means the Economic Crime and Corporate Transparency Act 2023.

"EDD" means Enhanced Due Diligence as defined in MLR 2017.

"FCA" means the Financial Conduct Authority.

"Firm" means the SRA-regulated entity through which the Solicitor provides legal services, or the BSB-authorised entity through which the Barrister provides legal services.

"Fractional Counsel" means a solicitor providing part-time or portfolio general counsel services to multiple clients on a flexible basis outside traditional full-time employment.

"Freelance Solicitor" means a solicitor authorised by the SRA to provide legal services directly to the public outside a traditional firm structure in accordance with regulation 10.2 of the SRA Authorisation of Individuals Regulations.

"Held Funds" means professional fees paid by a Client and held by Stripe pending Satisfactory Delivery of legal services.

"Initial Consultation Connection Fee" means the fee charged by the Platform in consideration for facilitating the initial connection between a Client and a Solicitor, as set out in clause 85A.

"LASPO" means the Legal Aid, Sentencing and Punishment of Offenders Act 2012.

"Law Firm" means an SRA-authorised entity, including a Recognised Body, Licensed Body, or Recognised Sole Practice.

"Legal Ombudsman" means the independent body established under the Legal Services Act 2007 to investigate complaints about legal services. The Legal Ombudsman has jurisdiction over solicitors' services regardless of whether they are provided from an SRA-authorised firm or an Unregulated Entity, but does not have jurisdiction over the Platform.

"Legal Professional" means any barrister (including a public access barrister authorised by the BSB), solicitor, Law Firm, or other person authorised by an Approved Regulator under the Legal Services Act 2007 to provide legal services, who is registered and listed on the Platform. References in these Terms to "Solicitor or Legal Professional" or "Your Solicitor" include all categories of Legal Professional unless the context requires otherwise.

"Legal Services Board" or "LSB" means the Legal Services Board, the oversight regulator for all Approved Regulators under the Legal Services Act 2007.

"LSA" means the Legal Services Act 2007.

"LSAG" means the Legal Sector Affinity Group Anti-Money Laundering Guidance 2025.

"Matter Opening Checklist" means the mandatory compliance checklist that must be completed for every matter accepted through the Platform.

"Milestone Proposal" means the milestone-based costs proposal prepared by the Solicitor for the Client's approval, as described in clause 62B.4.

"MLCO" means Money Laundering Compliance Officer at board level.

"MLR 2017" means the Money Laundering Regulations 2017 (as amended).

"MLRO" means Money Laundering Reporting Officer.

"NCA" means the National Crime Agency.

"Non-Qualified Staff" means paralegals, legal assistants, legal researchers, and any other persons carrying out substantive legal work who are not admitted to the Roll, not registered as an REL, RFL, or RSL, and do not hold a professional qualification entitling them to carry on Reserved Legal Activities.

"OFSI" means the Office of Financial Sanctions Implementation.

"Other Approved Regulator" means any Approved Regulator other than the SRA and the BSB, including CILEx Regulation, the CLC, the CLSB, the Faculty Office, IPReg, and the ICAEW.

"PEP" means a Politically Exposed Person within the meaning of regulation 35(12) of MLR 2017.

"PII" means Professional Indemnity Insurance complying with SRA Indemnity Insurance Rules, BSB professional indemnity requirements, the Law Society of Scotland Master Policy (or approved alternative), or the Law Society of Northern Ireland professional indemnity requirements, as applicable to the Solicitor's jurisdiction of qualification.

"Platform" means the eSolicitors technology marketplace, including the website, mobile application, and all associated tools, features, and services operated by eSolicitors.

"Platform Documents" means any templates, precedents, checklists, guidance notes, or other documents provided by the Platform to assist Solicitors. Platform Documents do not constitute legal advice and are not endorsed or approved by the SRA, the Law Society, or any regulatory body.

"POCA" means the Proceeds of Crime Act 2002.

"PWRA" means Practice-Wide Risk Assessment as required by MLR 2017 Regulations 18 and 18A.

"Referral" means an introduction of a Client to or from another Solicitor through the Platform's referral features.

"REL" means a Registered European Lawyer registered with the SRA. Since 1 January 2025, only Swiss lawyers registered before that date maintain REL status.

"Reserved Legal Activities" means the six reserved activities under section 12 of the LSA exercise of a right of audience, conduct of litigation, reserved instrument activities, probate activities, notarial activities, and administration of oaths.

"RFL" means a Registered Foreign Lawyer registered with the SRA under section 89 of the Courts and Legal Services Act 1990.

"RSL" means a Registered Swiss Lawyer registered with the SRA for the purpose of qualifying as a solicitor by completing a three-year adaptation period.

"SAMLA 2018" means the Sanctions and Anti-Money Laundering Act 2018.

"Sanctions" means financial sanctions imposed by OFSI, EU, UN, OFAC, or other relevant authorities.

"SAR" means a Suspicious Activity Report made to the NCA under Part 7 of POCA or under the Terrorism Act 2000.

"Satisfactory Delivery" means the provision of legal services to the standard required by the SRA Standards and Regulations, the common law duty of care, and applicable consumer protection legislation as set out in Part R.

"Scoping Call" means the initial call between the Client and the Solicitor booked by the Client through the Platform's payment of the Initial Consultation Connection Fee, as described in clause 62B.1.

"Solicitor" means the individual solicitor admitted to the Roll and holding a current SRA practising certificate, or an RFL, REL, RSL, Dual Qualified Solicitor, Freelance Solicitor, Fractional Counsel, Trainee Solicitor (under supervision), or authorised firm registering on the Platform, as applicable. The term does not include Barristers, who are separately defined and separately regulated by the BSB. References in these Terms to "Solicitor" include Barristers and all other categories of Legal Professional where the context requires or where the obligation applies to all legal professionals on the Platform.

"SRA" means the Solicitors Regulation Authority.

"SRA Code" means the SRA Code of Conduct for Solicitors, RELs, RFLs and RSLs (as renamed and amended, in effect from 11 April 2025) and the SRA Code of Conduct for Firms.

"SRA Compensation Fund" means the fund maintained by the SRA under the SRA Compensation Fund Rules to make grants to those who have suffered loss as a result of dishonesty or failure to account for money by solicitors or SRA-regulated firms. Access to the fund may be limited or unavailable for Clients of solicitors practising through or from Unregulated Entities.

"SRA Minimum Terms and Conditions" means the minimum terms and conditions of professional indemnity insurance prescribed by the SRA under the SRA Indemnity Insurance Rules (which apply to SRA-authorised firms), the Law Society of Scotland Master Policy terms (which apply to Scottish solicitors), or the equivalent requirements of the Law Society of Northern Ireland (which apply to Northern Ireland solicitors), as applicable.

"SRA Principles" means the seven SRA Principles set out in the SRA Standards and Regulations.

"Stripe" means Stripe Payments UK Ltd, an electronic money institution authorised by the Financial Conduct Authority.

"Substantive Work" means any work on a Client matter beyond initial assessment, triage, and pre-engagement checks.

"Supervising Solicitor" means an SRA-authorised solicitor holding a current practising certificate who supervises the work of a Trainee Solicitor, RSL, or Non-Qualified Staff member.

"TPMA" means Third Party Managed Account as defined in the SRA Accounts Rules 2019.

"Trainee Solicitor" means a person undertaking qualifying work experience as part of the requirements for admission as a solicitor under the SQE framework, who is not yet admitted to the Roll and does not hold a practising certificate.

"Unregulated Entity" means a business or organisation that is not authorised by the SRA or any other approved regulator under the Legal Services Act 2007 to provide legal services. The Platform is an Unregulated Entity.

"Vulnerable Client" means a client who may be at greater risk of harm due to personal circumstances including age, disability, mental capacity, language barriers, financial situation, bereavement, domestic abuse, or other factors.

1.2 References to statutes, regulations, or rules include any amendments, re-enactments, or replacements in force from time to time, including the Legal Services Act 2007, Solicitors Act 1974, Courts and Legal Services Act 1990, Money Laundering Regulations 2017, Proceeds of Crime Act 2002, Terrorism Act 2000, Sanctions and Anti-Money Laundering Act 2018, Economic Crime and Corporate Transparency Act 2023, Consumer Rights Act 2015, Consumer Contracts Regulations 2013, Digital Markets, Competition and Consumers Act 2024, Legal Aid, Sentencing and Punishment of Offenders Act 2012, Equality Act 2010, Data Protection Act 2018, UK GDPR, and the Data (Use and Access) Act 2025, Mental Capacity Act 2005, the Services of Lawyers and Lawyer's Practice (Revocation etc.) (EU Exit) Regulations 2020, and the Electronic Commerce (EC Directive) Regulations 2002.

1.3 References to the "SRA Code" include both the SRA Code of Conduct for Solicitors, RELs, RFLs and RSLs and the SRA Code of Conduct for Firms. References to the "BSB Handbook" include the BSB Handbook, Core Duties, and Conduct Rules. References to specific paragraphs of regulatory codes are to those paragraphs as renumbered or replaced from time to time.

1.4 In the event of any conflict between different provisions within these Terms, the provision that provides greater protection for Clients and greater regulatory compliance shall prevail.

2. Platform Status and Regulatory Position

2.1 The Solicitor acknowledges and agrees that

2.1.1 The Platform is a technology marketplace that facilitates introductions between Buyers seeking legal services and Solicitors who provide those services. The Platform is a technology service only.

2.1.2 The Platform does not provide legal advice or legal services of any kind, whether reserved or unreserved. All legal advice is provided solely and exclusively by the individual solicitor or legal professional instructed by the Client.

2.1.3 The Platform is not a Law Firm, legal practice, barristers' chambers, or Alternative Business Structure.

2.1.4 The Platform is not regulated by the SRA, the BSB, the Law Society, or the FCA. The Platform has no obligation to be so regulated and does not fall within any regulatory framework applicable to authorised persons under the Legal Services Act 2007.

2.1.5 The Platform is not endorsed by, accredited by, affiliated with, or recommended by the SRA, the BSB, the Law Society, the FCA, the Legal Ombudsman, or any other regulatory or professional body. No listing on the Platform, no verification conducted by the Platform, and no use of the Platform by a Solicitor constitutes or implies any such endorsement, accreditation, or recommendation.

2.1.6 The Platform's verification of a Solicitor's registration status (clause 7) is an administrative check only. It does not constitute regulatory oversight, does not amount to an endorsement of quality or competence, and does not replace or supplement supervision by the SRA, BSB, or any other regulator.

2.1.7 The Platform is not a 'relevant person' for MLR 2017 purposes and does not have AML obligations.

2.1.8 The Platform does not hold Client Money and does not operate a Client Account.

2.1.9 The Platform does not conduct CDD on Buyers, CDD is solely the Solicitor's responsibility.

2.1.10 The Platform does not supervise, control, review, approve, or endorse legal work performed by the Solicitors. The quality and regulatory compliance of legal services are solely the responsibility of the Solicitor providing them.

2.2 The Platform's role is limited to (a) providing a technology platform for Solicitors to list their services, (b) enabling Buyers to search for and identify Solicitors, (c) facilitating initial introductions, (d) processing payments for Platform services through Stripe (not legal services), (e) providing communication tools and document-sharing facilities, (f) facilitating solicitor-to-solicitor referrals, (g) providing Platform Documents for general guidance only (which do not constitute legal advice), and (h) operating a reviews and ratings system. None of these functions constitutes the provision of legal advice, legal services, or regulated activity.

2.3 The Solicitor must not represent to any Client, Buyer, third party, or regulatory body that (a) the Platform provides or is responsible for legal advice or legal services, (b) the Platform is regulated by, endorsed by, or affiliated with the SRA, the Law Society, the BSB, the FCA, or any other regulatory body, (c) listing on the Platform constitutes any form of regulatory approval, accreditation, or quality assurance, or (d) the Platform has any responsibility for the quality, accuracy, or regulatory compliance of legal services. The Solicitor must ensure that all client-facing communications, including Client Care Letters, accurately reflect the Platform's limited role as a technology marketplace.

3. Nature of the Service

3.1 The Solicitor acknowledges and agrees that (a) legal services and legal advice are provided directly by the Solicitor to the Client, not by the Platform - the Platform provides no legal advice or legal services whatsoever, (b) the contractual relationship for legal services (the retainer) is solely between the Solicitor and the Client, (c) the Solicitor is solely responsible for all aspects of the legal services provided, including quality, competence, regulatory compliance, and professional conduct, (d) the Platform does not review, approve, endorse, or take any responsibility for any legal advice given or legal services provided, (e) client instructions are given to the Solicitor, not the Platform, (f) client confidentiality obligations are owed by the Solicitor to the Client, not by the Platform, and (g) all regulatory obligations (including SRA, BSB, AML, consumer protection, and data protection obligations) are the sole responsibility of the Solicitor.

3.2 For the avoidance of doubt the Platform's operation of the marketplace, its facilitation of introductions, its processing of payments, and its provision of Platform Documents do not constitute the provision of legal advice, legal services, or any form of regulated activity. The Platform does not give legal advice and is not competent to do so. Any information provided by the Platform (including in Platform Documents, guidance notes, or communications) is general information only and must not be relied upon as legal advice.

3.3 The Platform confirms that its own methods of acquiring and attracting Clients to the Platform (including search engine optimisation, online advertising, social media marketing, content marketing, and partnerships with third parties) are conducted in a manner that would not breach the SRA's regulatory arrangements if the Platform were a person regulated by the SRA. In particular, the Platform does not acquire Clients through unsolicited approaches to individual members of the public within the meaning of SRA Code of Conduct paragraph 8.9. The Platform's marketing materials are not targeted at individuals in circumstances that would be considered intrusive or unwelcome. The Solicitor is entitled to rely on this confirmation for the purposes of satisfying SRA Code of Conduct paragraph 5.1 (ensuring that Clients referred by an introducer have not been acquired in breach of SRA standards).

Jurisdiction Restriction

3A.1 You must only provide legal advice and legal services in respect of the law of the jurisdiction(s) in which you are qualified and currently authorised to practise. You must not advise on the law of any jurisdiction in which you do not hold a current and valid practising certificate, regardless of: (a) any familiarity; (b) any request by the Client; (c) any commercial pressure; (d) any similarity between the laws; or (e) any assertion that the advice is general or informal. Where a matter involves a jurisdiction in which you are not qualified, you must inform the Client and facilitate a referral.

4. No Agency Relationship

4.1 Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between the Platform and the Solicitor. The Solicitor is not an agent, employee, or representative of the Platform and has no authority to bind the Platform to any contract or obligation.

4A. Unregulated Marketplace Model

4A.1 The Platform operates as an unregulated technology marketplace through which SRA-regulated solicitors (and other authorised legal professionals) provide legal services directly to Clients. The regulatory framework applicable to the Platform is the SRA's regime for solicitors practising from or through organisations that are not authorised by the SRA or any other approved regulator under the Legal Services Act 2007. The SRA has, since 25 November 2019, permitted solicitors to provide legal services to the public through unregulated entities, subject to specific conditions and disclosure obligations set out in the SRA Standards and Regulations and associated SRA guidance. The Platform's operating model is consistent with this framework.

4A.2 The Solicitor acknowledges that the Platform is not an 'authorised body', 'recognised body', 'recognised sole practice', or 'licensed body' within the meaning of the SRA Authorisation of Firms Rules. The Platform is not authorised by the SRA, the BSB, or any other approved regulator to provide legal services. Legal services provided through the Platform are provided by the individual Solicitor (or by an SRA-authorised firm through which the Solicitor practises), not by the Platform.

4A.3 Fee-sharing arrangements between the Solicitor and the Platform (as an online marketplace) are permitted under SRA rules, provided that such arrangements are disclosed to Clients in writing in accordance with SRA Code of Conduct paragraph 5.1 and Part Q of these Terms.

4A.4 In accordance with SRA guidance on comparison websites and online platforms, the Solicitor's listing on the Platform and the provision of information about the Solicitor's services and charges through the Platform does not constitute an unsolicited approach to members of the public within the meaning of SRA Code of Conduct paragraph 8.9. However, the Solicitor must ensure that any information provided to the Platform about their services is accurate and not misleading (SRA Code paragraph 8.8), and must check that the Platform does not acquire Clients in a way that the Solicitor would be prohibited from doing under SRA rules (SRA Code paragraph 5.1(c)).

4A.5 The Solicitor is informed that the SRA, together with other legal service regulators, operates a voluntary code for digital comparison tool providers (including price comparison websites and online review platforms). The voluntary code sets standards for independence, transparency, and fairness to consumers and legal services providers. The Platform's compliance or non-compliance with the voluntary code does not affect the Solicitor's own regulatory obligations under these Terms. The Solicitor may verify the Platform's participation in the voluntary code via the SRA's published directory of participating providers.

4A-A. Dual-Regulated Solicitors

4A-A.1 The Solicitor acknowledges that some solicitors hold authorisations from more than one Approved Regulator under the Legal Services Act 2007. A Solicitor who registers on the Platform does so in their capacity as an SRA-authorised solicitor (or BSB-authorised barrister under Part F). All legal services provided through the Platform must be provided in the Solicitor's capacity as an SRA-authorised person (or, for Barristers, a BSB-authorised person).

4A-A.2 Where the Solicitor also holds an authorisation from an Other Approved Regulator (for example, as a notary public authorised by the Faculty Office, a registered patent attorney authorised by IPReg, a costs lawyer authorised by the CLSB, or a Fellow of CILEx authorised by CILEx Regulation), the Solicitor must (a) declare all such additional authorisations to the Platform at registration and promptly notify the Platform of any change, (b) clearly identify to each Client which regulatory capacity applies to the services being provided through the Platform, and (c) not provide services through the Platform in a capacity regulated by an Other Approved Regulator unless those services fall within the scope of the Solicitor's SRA authorisation.

4A-A.3 Where a Client matter requires or involves services that fall outside the scope of SRA regulation and within the regulatory scope of an Other Approved Regulator (for example, notarial acts such as authenticating documents for use overseas, which are regulated by the Faculty Office; or filing patent applications before the Intellectual Property Office, which is regulated by IPReg), the Solicitor must (a) inform the Client before commencing such work that the relevant services are regulated by the Other Approved Regulator and not the SRA, (b) explain to the Client the consequences for regulatory protections, including that the SRA Code of Conduct, SRA Compensation Fund, SRA minimum PII terms, and the Legal Ombudsman may not apply to that element of the work, (c) confirm to the Client which complaints body has jurisdiction over the relevant services, (d) ensure that the Solicitor holds adequate professional indemnity insurance covering the relevant services under the Other Approved Regulator's requirements, and (e) record the regulatory basis for the services in the Client Care Letter.

4A-A.4 Where a matter involves a combination of SRA-regulated work and work regulated by an Other Approved Regulator, the Solicitor must clearly delineate in the Client Care Letter and Milestone Proposal which milestones or elements are provided under SRA authorisation and which are provided under the Other Approved Regulator's authorisation. The Platform's Milestone Proposal system must reflect this distinction, with each milestone identified as SRA-regulated or otherwise.

4A-A.5 The following are examples of services that may fall outside SRA regulation even when provided by an SRA-authorised solicitor who also holds another authorisation: (a) notarial acts (authentication, legalisation, and certification of documents for use in foreign jurisdictions), which are regulated by the Faculty Office under the Public Notaries Act 1801 and the Courts and Legal Services Act 1990, (b) patent and trade mark prosecution before the Intellectual Property Office, which is regulated by IPReg under the Copyright, Designs and Patents Act 1988, (c) reserved probate activities carried out under ICAEW authorisation rather than SRA authorisation, and (d) costs assessment and costs drafting services provided in the capacity of a costs lawyer regulated by the CLSB. This list is not exhaustive.

4A-A.6 Where the Solicitor is unsure whether particular services fall within the scope of their SRA authorisation or within the scope of an Other Approved Regulator's authorisation, the Solicitor must seek guidance from the SRA and the relevant Other Approved Regulator before providing those services through the Platform. The Platform does not advise on regulatory scope and accepts no liability for the Solicitor's determination of which regulatory framework applies.

4B. Solicitor's Regulatory Obligations When Practising Through the Platform

4B.1 The Solicitor acknowledges and agrees that, when providing legal services to Clients introduced through the Platform, the Solicitor remains personally regulated by the SRA (or, where applicable, the BSB) and must at all times comply with (a) the SRA Principles, (b) the SRA Code of Conduct for Solicitors, RELs, RFLs and RSLs (in particular paragraphs 8.1 to 8.11, which apply when providing services to the public), (c) the SRA Code of Conduct for Firms (where the Solicitor practises through an SRA-authorised firm), (d) the SRA Accounts Rules, (e) the SRA Transparency Rules, and (f) all other applicable SRA Standards and Regulations, guidance, and warning notices in force from time to time.

4B.2 The Solicitor's personal regulatory obligations under the SRA Standards and Regulations apply in full regardless of the fact that the Platform is not an SRA-authorised entity. The SRA has jurisdiction over the Solicitor's conduct and can take regulatory action against the Solicitor individually, including in respect of services provided to Clients introduced through the Platform.

4B.3 The Solicitor must not represent or allow it to be represented that the Platform is authorised or regulated by the SRA, the BSB, the Law Society, or any other approved regulator. In accordance with SRA Code of Conduct paragraph 8.10, the Solicitor must ensure that Clients understand whether and how the services they receive are regulated.

4B.4 In accordance with SRA guidance on separate businesses, the Solicitor acknowledges that actions by the Platform (as an unregulated entity through which the Solicitor provides services) may lead to the Solicitor being in breach of the SRA Principles and the SRA Code of Conduct, particularly where the Solicitor has an element of control over the Platform or actively participates in its management. The Solicitor must undertake due diligence to satisfy themselves that the Platform's operations, client acquisition methods, advertising, data handling, and fee arrangements are compatible with the Solicitor's regulatory obligations before and during the Solicitor's use of the Platform.

4C. Mandatory Client Information Disclosures (SRA Code Paragraphs 8.10 and 8.11)

4C.1 In accordance with paragraphs 8.10 and 8.11 of the SRA Code of Conduct for Solicitors, RELs, RFLs and RSLs, the Solicitor must, before or at the point of engagement, provide each Client with the following information in a way that the Client can understand

4C.1A The Platform provides the Solicitor with the Client's Buyer Type before the Scoping Call. Buyer Types are: Individual, Sole Trader, Private Limited Company (Ltd), Public Limited Company (PLC), Limited Liability Partnership (LLP), Limited Partnership (LP), General Partnership, Community Interest Company (CIC), Charitable Incorporated Organisation (CIO), Law Firm, Professional Body, or Other Entity. Where the Client is an Individual acting for purposes wholly or mainly outside their trade, business, craft, or profession, the Client is a Consumer and the Solicitor must comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including: (a) providing pre-contract information as required by Regulation 13, (b) informing the Client of their 14-day right to cancel (Regulation 29), (c) providing a model cancellation form, and (d) where the Client requests that services begin within the cancellation period, obtaining the Client's express consent and informing them of the consequences for their cancellation rights.

4C.1B Where the Client is a Business Buyer (any Buyer Type other than an Individual acting in a personal capacity), the CCR 2013 cancellation rights do not apply. However, the Solicitor's obligations under the SRA Code of Conduct (including paragraphs 8.6, 8.7, 8.10, and 8.11) apply to all Clients regardless of Buyer Type. The Solicitor must provide costs information, service information, complaints information, and regulatory status information to all Clients. The Platform does not determine whether a Client is a Consumer or a Business Buyer - the Solicitor must satisfy themselves of this independently. The Platform is a technology service provider and is not regulated by the SRA.

4C.1.1 Which services are provided by the Solicitor as an SRA-authorised person (i.e. as a solicitor, REL, RFL, or RSL), and which services (if any) are provided by others who are not authorised persons,

4C.1.2 That the Platform (eSolicitors) is not authorised or regulated by the SRA, the Law Society, or any other approved regulator and does not itself provide legal advice or legal services,

4C.1.3 The consequences of this for the regulatory protections available to the Client, including (i) that SRA regulation applies to the Solicitor personally but not to the Platform, (ii) that the Legal Ombudsman has jurisdiction over the Solicitor's legal services but not over the Platform's marketplace services, (iii) that the SRA can investigate the Solicitor's conduct but does not regulate the Platform,

4C.1.4 Whether the Solicitor's professional indemnity insurance meets the SRA's minimum terms and conditions (where practising through an SRA-authorised firm) or, where it does not (e.g. for Freelance Solicitors or solicitors practising through the Platform outside an SRA-authorised firm), the nature, amount, and scope of the insurance cover in place,

4C.1.5 Whether the Client will have access to the SRA Compensation Fund in respect of the services, and if not, an explanation of what the fund is and why it is not available,

4C.1.6 Details of the fee-sharing or referral arrangement between the Solicitor and the Platform, in accordance with SRA Code of Conduct paragraph 5.1, including any fees paid for the introduction of the Client to the Solicitor,

4C.1.7 How to complain about the Solicitor's services (the Solicitor's own complaints procedure), the Client's right to complain to the Legal Ombudsman (with contact details and applicable time limits), and the Client's right to report professional conduct concerns to the SRA,

4C.1.8 That the Client has no right to complain to the Legal Ombudsman or the SRA about the Platform itself or about any non-legal services provided by the Platform, as the Platform is not an authorised person,

4C.1.9 Where the Solicitor is a Dual-Regulated Solicitor (holding authorisation from an Other Approved Regulator in addition to the SRA), whether any element of the Client's matter will be provided under the authorisation of an Other Approved Regulator rather than the SRA, the identity of that Other Approved Regulator, and the consequences for the Client's regulatory protections (including complaints jurisdiction, PII, and compensation fund eligibility).

4C.2 The information required by clause 4C.1 must be provided in plain language, in writing, and must form part of the Client Care Letter required by these Terms. The Solicitor must keep a record of having provided this information.

4D. SRA Compensation Fund

4D.1 The Solicitor acknowledges that Clients' access to the SRA Compensation Fund may be limited or unavailable depending on the Solicitor's practice model

4D.1.1 Where the Solicitor practises through an SRA-authorised firm (recognised body, licensed body, or recognised sole practice), Clients will generally have access to the Compensation Fund in accordance with the SRA Compensation Fund Rules,

4D.1.2 Where the Solicitor practises as a Freelance Solicitor or through an unregulated entity, Clients may not be eligible to apply to the Compensation Fund (per SRA Compensation Fund Rules regulation 5.2(b)),

4D.1.3 In all cases, the Solicitor must inform the Client, before or at the point of engagement, whether the Client will have access to the Compensation Fund and, if not, explain what the fund is and why it is not available, in accordance with SRA Code of Conduct paragraph 8.11 and SRA guidance on unregulated organisations,

4E. Professional Indemnity Insurance - Marketplace Model

4E.1 The following PII requirements apply depending on the Solicitor's practice model

4E.1.1 Where the Solicitor practises through an SRA-authorised firm, the firm's PII must comply with the SRA Indemnity Insurance Rules and the SRA's minimum terms and conditions, and must extend to cover work undertaken for Clients introduced through the Platform,

4E.1.2 Where the Solicitor practises as a Freelance Solicitor providing reserved legal activities, the Solicitor must maintain adequate and appropriate PII in accordance with SRA Authorisation of Individuals Regulations regulation 10.2(b), although this is not required to meet the SRA's minimum terms and conditions,

4E.1.3 Where the Solicitor practises from an unregulated entity, the Solicitor is not subject to the SRA's compulsory PII requirements, but the Platform requires, as a condition of registration, that the Solicitor or the Solicitor's employer maintains PII cover that is reasonably equivalent to the cover the SRA requires of authorised firms, having regard to the nature of the work, client profile, number of clients, value of engagements, and potential liability,

4E.1.4 In all cases, the Solicitor must inform the Client whether their work is covered by PII, whether the PII meets the SRA's minimum terms and conditions, and (if the Client requests) relevant details as to the amount and scope of cover,

4E.1.5 Where the Solicitor practises as Of Counsel under the authorisation of a Law Firm (clause 19A.2(a)), the firm's PII must extend to cover work undertaken for Clients introduced through the Platform. The Of Counsel solicitor must confirm at registration that the host firm's PII covers Platform work and must promptly notify the Platform if the arrangement changes or if PII cover is withdrawn, restricted, or no longer extends to Platform work,

4E.1.6 Where the Solicitor practises as a Consultant Solicitor under the authorisation of a host Law Firm (clause 19B.2(a)), the host firm's PII must extend to cover work undertaken for Clients introduced through the Platform, and the Consultant Solicitor must confirm at registration whether the solicitor or the host firm bears liability for the PII excess in respect of Platform work. Where the Consultant Solicitor practises as a Freelance Solicitor (clause 19B.2(b)), clause 4E.1.2 applies,

4F. Conflicts of Interest and Confidentiality Systems

4F.1 In accordance with SRA guidance on unregulated organisations, the Solicitor must have in place, or ensure that their employer or firm has in place, systems and procedures for identifying and managing conflicts of interest and for ensuring client confidentiality, which are reasonably equivalent to those that the SRA requires of authorised firms. As a minimum, these must include

4F.1.1 Conflict-checking procedures (including, where appropriate, IT-based database systems) to identify previous or current clients, related names, and related businesses before accepting instructions,

4F.1.2 Information barriers and procedures to prevent the unauthorised disclosure of confidential client information, including where the Solicitor acts for multiple clients introduced through the Platform,

4F.1.3 Appropriate training for all staff who may have access to confidential client information on the Solicitor's obligations of confidentiality under SRA Code of Conduct paragraph 6.3, and on the identification and management of conflicts of interest under paragraphs 6.1 and 6.2,

4F.1.4 Employment contracts or written agreements with staff containing appropriate provisions on confidentiality and conflicts of interest,

4F.1.5 Systems for secure storage, transmission, and disposal of confidential client information in accordance with Part O and Part P of these Terms,

4F.2 The Solicitor acknowledges that confidential client information must not be disclosed to the Platform or to any third party without the informed consent of the Client (as required by SRA Code of Conduct paragraph 6.3 and SRA Principle 7), or unless disclosure is required or permitted by law. Where the Solicitor uses any Platform tool or feature that involves the transmission of client information, the Solicitor must satisfy themselves that adequate confidentiality protections are in place and, where appropriate, obtain specific client consent.

4G. Reserved Legal Activities - Unregulated Entity Restrictions

4G.1 Where the Solicitor provides legal services through the Platform otherwise than through an SRA-authorised firm

4G.1.1 The Solicitor may provide unreserved legal services to the public in accordance with SRA Authorisation of Individuals Regulations regulation 10.2(a), subject to the restrictions in regulation 10.2(a) (no immigration work, claims management activities, or financial services activities unless separately authorised),

4G.1.2 The Solicitor may provide reserved legal activities only if they qualify as a Freelance Solicitor meeting the conditions of SRA Authorisation of Individuals Regulations regulation 10.2(b) (including the requirement to have practised as a solicitor for a minimum of three years since admission, to be self-employed and practise in their own name, and not to employ anyone in connection with reserved legal services),

4G.1.3 Under no circumstances may the Platform itself carry on or purport to carry on any reserved legal activity. It is a criminal offence under section 14 of the Legal Services Act 2007 for an unauthorised person to carry on a reserved legal activity,

4H. Complaints Handling - Marketplace Model

4H.1 The Solicitor must set up or participate in an adequate complaints procedure covering legal services provided to Clients introduced through the Platform, in accordance with SRA Code of Conduct paragraph 8.2. This obligation applies regardless of whether the Platform itself has a separate complaints procedure for its marketplace services.

4H.2 The Solicitor must inform each Client, at the point of engagement, of (a) how to complain about the Solicitor's services under the Solicitor's own complaints procedure, (b) the Client's right to complain to the Legal Ombudsman about the Solicitor's services (with contact details and time limits), (c) the Client's right to report conduct concerns to the SRA, and (d) that the Client has no right to complain to the Legal Ombudsman or the SRA about the Platform itself, as the Platform is not an authorised person.

4H.3 The Legal Ombudsman has jurisdiction over the Solicitor's legal services provided to Clients introduced through the Platform, and the Solicitor must cooperate fully with any Legal Ombudsman investigation. The Legal Ombudsman may also accept a complaint where the matter has been supervised by the Solicitor. The Solicitor will be held responsible by the Legal Ombudsman for work done by others under the Solicitor's supervision.

4I. Platform's Operating Practices as Unregulated Marketplace

4I.1 For the Solicitor's information, the Platform's operating practices are as follows. The Platform

4I.1.1 Does not carry on or purport to carry on any reserved legal activity within the meaning of the Legal Services Act 2007,

4I.1.2 Does not provide, purport to provide, or hold itself out as providing legal advice or legal services of any kind,

4I.1.3 Does not represent itself as authorised or regulated by the SRA, the BSB, the Law Society, the FCA, or any other approved regulator,

4I.1.4 Does not deliberately or inadvertently give the impression to Clients, Solicitors, or third parties that the Platform is regulated by the SRA or any other legal services regulator,

4I.1.5 Cooperates with the SRA, the BSB, the Legal Ombudsman, and other regulators in connection with any investigation into the conduct of a Solicitor who provides services through the Platform, subject to any applicable legal restrictions,

4I.1.6 Maintains the Platform in a manner consistent with the SRA's regulatory objectives under section 1 of the Legal Services Act 2007, including protecting and promoting the public interest, improving access to justice, and promoting competition in the provision of legal services,

4I.1.7 Makes publicly available (including on the Platform's website) a clear statement that the Platform is not regulated by the SRA or any approved regulator, does not provide legal advice, and that legal services are provided solely by the individual Solicitors listed on the Platform,

4I.1.8 Where the Platform uses SRA Solicitors Register data, publicly acknowledges the Solicitors Regulation Authority as the source of that data by displaying a hyperlink to the SRA's attribution statement at http//www.sra.org.uk/sra/how-we-work/web-service/attribution.page, using a formulation in accordance with the SRA's attribution requirements,

4J. SRA Notification and Cooperation

4J.1 The Solicitor must promptly inform the SRA (via mySRA) of each practising address from which they provide legal services, including (where applicable) the Platform's registered address or the address from which the Solicitor provides services to Clients introduced through the Platform.

4J.2 The Solicitor must cooperate fully with the SRA, other regulators, ombudsmen, and bodies with oversight of legal services, in accordance with SRA Code of Conduct paragraphs 7.3 and 7.4. This includes providing full and accurate explanations, information, and documents in response to any request, and ensuring that relevant information held by the Solicitor or by third parties (including the Platform) carrying out functions on the Solicitor's behalf is available for inspection by the SRA.

4J.3 The Solicitor must inform the SRA promptly of any facts or matters that the Solicitor reasonably believes should be brought to the SRA's attention, in accordance with SRA Code of Conduct paragraph 7.8. The Solicitor is informed that the Platform does not and will not prevent, discourage, or subject any Solicitor to detrimental treatment for making or proposing to make any such report to the SRA.

4K. SRA Data Attribution

4K.1 Where the Platform displays, republishes, or uses data obtained from the SRA Solicitors Register (including solicitor names, SRA numbers, practising status, firm details, and other register data), the Platform complies with the SRA's data attribution requirements, including publicly acknowledging the SRA as the source of the data.

4L. White-Labelling Prohibition

4L.1 In accordance with SRA guidance, the Platform does not white-label legal services. The Solicitor retains the client retainer and cannot outsource an entire matter to another solicitor through the Platform while keeping the client retainer unless the Client has given informed consent and the arrangement is disclosed. Where work is referred to another Solicitor through the Platform, this must be conducted as a genuine referral in accordance with Part Q, not as undisclosed outsourcing.

4M. Reserved Legal Activities and Practice Rights

The Platform facilitates access to the full range of legal services, including reserved legal activities that may only be carried on by authorised persons. This clause clarifies the Solicitor's obligations when performing reserved activities through matters sourced on the Platform.

4M.1A The Legal Services Act 2007 (section 12) designates the following as reserved legal activities: (a) the exercise of a right of audience; (b) the conduct of litigation; (c) reserved instrument activities (including the preparation of transfers, charges, and other instruments relating to land under section 12(3)); (d) probate activities; (e) notarial activities; and (f) the administration of oaths. Only authorised persons may carry on reserved legal activities. The Solicitor warrants that they will not accept any matter through the Platform that involves a reserved legal activity unless they hold the appropriate practising rights to carry on that activity.

4M.2 Where a matter involves the exercise of rights of audience or the conduct of litigation, the Solicitor must hold an appropriate practising certificate and (where the matter is before a higher court) higher rights of audience. If the Solicitor intends to instruct counsel or an agent to exercise rights of audience on the Client's behalf, this must be disclosed to the Client before the instruction is accepted.

4M.3 The Platform does not authorise the Solicitor to carry on any reserved legal activity. The Solicitor's authority to carry on reserved legal activities derives solely from their authorisation by the SRA (or, for barristers, the BSB) and not from their registration on the Platform.

The Platform accommodates both privately funded and publicly funded (legal aid) matters. This clause addresses the interaction between Platform fees and public funding.

PART B SOLICITOR ELIGIBILITY AND REGISTRATION

5. Eligibility Requirements

5.1 To register on the Platform, the Solicitor must satisfy one of the following requirements

5.1.1 Be a solicitor admitted to the Roll of Solicitors of England and Wales and holding a current practising certificate,

5.1.2 Be a Registered Foreign Lawyer (RFL) registered with the SRA,

5.1.3 Be an SRA-authorised firm (Recognised Body, Licensed Body, or Recognised Sole Practice),

5.1.4 Be a Freelance Solicitor authorised by the SRA to provide legal services directly to the public,

5.1.5 Be a Registered European Lawyer (REL) maintaining registration with the SRA,

5.1.6 Be a Registered Swiss Lawyer (RSL) registered with the SRA for the purpose of qualifying as a solicitor (subject to Part G),

5.1.7 Be a Barrister holding a current BSB practising certificate (subject to Part F),

5.1.8 Be a Fractional Counsel meeting the requirements of Part E, or

5.1.9 Be a Trainee Solicitor under the supervision of a Supervising Solicitor (subject to Part G).

5.1.10 Be a solicitor admitted by the Law Society of Scotland and holding a current practising certificate issued by the Law Society of Scotland,

5.1.11 Be an advocate admitted to the Faculty of Advocates in Scotland,

5.1.12 Be a solicitor admitted by the Law Society of Northern Ireland and holding a current practising certificate issued by the Law Society of Northern Ireland,

5.1.13 Be a barrister called to the Bar of Northern Ireland and holding a current practising certificate issued by the Bar of Northern Ireland, or

5.1.14 Be a legal professional qualified in Scotland or Northern Ireland practising through a firm or entity authorised by the Law Society of Scotland, the Faculty of Advocates, the Law Society of Northern Ireland, or the Bar of Northern Ireland (as applicable).

5.2 The Solicitor warrants that at registration and continuously throughout this agreement (a) they hold a valid practising certificate, registration, or (for Trainee Solicitors) evidence of qualifying work experience, (b) their authorisation is not subject to any conditions preventing Platform services, (c) they are not suspended or struck off the Roll or disbarred, (d) they are employed by or a principal of an SRA-authorised firm, a BSB-authorised entity, or are an authorised Freelance Solicitor, (e) their firm holds adequate PII, (f) they are fit and proper to provide legal services, and (g) there are no undisclosed regulatory proceedings or investigations.

5.2A The Solicitor must hold a current practising certificate or equivalent authorisation and must have completed all qualifying requirements to practise as a solicitor, barrister, advocate, or other legal professional in England and Wales, Scotland, or Northern Ireland. The Platform does not accept registrations from any person who has not completed the necessary academic and professional qualifications to hold a practising certificate or equivalent authorisation in their jurisdiction.

5.3 Good Standing The Solicitor warrants that they have not been the subject of any adverse finding by the SDT, SRA, BSB, the Scottish Solicitors' Discipline Tribunal, the Law Society of Scotland, the Faculty of Advocates, the Law Society of Northern Ireland, the Bar of Northern Ireland, or any other regulatory body unless disclosed in writing to the Platform.

5.4 No Current Investigations The Solicitor warrants that they are not currently subject to any investigation by the SRA, BSB, Legal Ombudsman, the Scottish Legal Complaints Commission (SLCC), the Law Society of Scotland, the Law Society of Northern Ireland, the Bar of Northern Ireland, NCA, OFSI, HMRC, or any other regulatory or law-enforcement body that has not been disclosed to the Platform.

5.5 The Solicitor must immediately notify the Platform if any warranty in this clause 5 ceases to be true.

5A. Non-Qualified Persons Ineligibility

5A.1 The Platform is restricted to qualified legal professionals who satisfy the eligibility requirements in clause 5. Any person who does not hold a current practising certificate, valid SRA or BSB registration, or other qualification entitling them to provide legal services may not register on the Platform as a provider of legal services. Providing reserved legal activities without authorisation is a criminal offence under section 14 of the Legal Services Act 2007, carrying a maximum penalty of an unlimited fine and up to two years' imprisonment. Holding oneself out as a solicitor when not admitted to the Roll is a criminal offence under section 21 of the Solicitors Act 1974.

5A.2 Where a non-qualified person attempts to register, the Platform rejects the registration, issue an ineligibility notice explaining the reasons for rejection and the legal consequences of practising without authorisation, and retain a record of the rejected application. Non-qualified persons may register as Buyers to instruct qualified legal professionals through the Platform.

5A.3 Where the Platform identifies or reasonably suspects that a registered Solicitor's practising certificate has been suspended, revoked, or has lapsed, or that the Solicitor has been struck off the Roll or disbarred, the Platform may immediately suspend the Solicitor's account and may report the matter to the SRA or BSB as appropriate.

5B. Identity Verification, Anti-Impersonation, and Matter Integrity

The Platform treats identity fraud, impersonation of qualified legal professionals, and unauthorised matter substitution as the most serious forms of misconduct. The provisions in this clause 5B are fundamental terms of these Terms. Any breach will result in immediate and permanent termination, reporting to all relevant authorities, and pursuit of all available legal remedies.

5B.1 The Solicitor must register on the Platform in their own name, using their own SRA or BSB registration number, and in their own professional capacity. The Solicitor must not (a) register using another person's name, identity, registration number, practising certificate, or professional credentials, (b) create an account that purports to be or could be mistaken for another qualified legal professional, (c) use, borrow, share, or appropriate the SRA ID, BSB Bar number, or other regulatory identifier of any other person, (d) allow any other person to use the Solicitor's Platform account, login credentials, or regulatory identifiers, or (e) register on behalf of another individual (except where an SRA-authorised firm registers Authorised Users under Part C, in which case the firm must verify each individual's identity).

5B.2 The Solicitor warrants that at registration and at all times while their account remains active (a) the name, photograph, biographical details, qualifications, and regulatory identifiers displayed on their Platform profile are their own and are accurate and current, (b) the practising certificate or authorisation relied upon for registration is held by the Solicitor personally and has not been suspended, revoked, or made subject to conditions that would prevent Platform services, (c) no other person has access to or uses the Solicitor's Platform account, and (d) the Solicitor has not been put forward by, or agreed to act as a front for, any person who is not entitled to register on the Platform (including any person who has been struck off, suspended, refused a practising certificate, or is otherwise ineligible).

5B.3 Impersonation of a qualified legal professional is a criminal offence. Any person who (a) registers on the Platform using the identity, name, SRA ID, BSB Bar number, or practising certificate of another person, (b) holds themselves out to Clients as a qualified solicitor or barrister when they are not, (c) locates a qualified individual on a public register (including the SRA Solicitors Register, the BSB Barristers' Register, or any other professional register) and uses that individual's details to create a Platform account or to deceive Clients, or (d) creates a fictitious professional identity using fabricated regulatory credentials, commits fraud and may be committing offences under (i) the Fraud Act 2006 (sections 1, 2, and 6 - fraud by false representation and possession of articles for use in fraud), (ii) section 14 of the Legal Services Act 2007 (carrying on a reserved legal activity when not entitled), (iii) section 17 of the Legal Services Act 2007 (pretending to be entitled to carry on reserved legal activities), (iv) the Solicitors Act 1974 (section 20 - unqualified person acting as a solicitor, and section 21 - unqualified person preparing certain instruments), and (v) the Computer Misuse Act 1990 where access to the Platform is obtained by deception.

5B.4 Where the Platform identifies or reasonably suspects that any person has registered using another person's identity or professional credentials, or that an account does not belong to the individual it purports to represent, the Platform will (a) immediately suspend the account without prior notice, (b) immediately report the matter to the SRA, the BSB, or the relevant Approved Regulator, (c) immediately report the matter to the police as suspected fraud under the Fraud Act 2006, (d) report the matter to Report Fraud (www.reportfraud.police.uk) (the National Fraud and Cyber Crime Reporting Centre), (e) notify any Client who has been introduced to the impersonating person, (f) notify the genuine qualified professional whose identity has been misappropriated (where identifiable), (g) preserve all account data, communications, IP addresses, device identifiers, payment records, and audit logs for disclosure to law enforcement and regulatory authorities, and (h) pursue all available civil remedies, including injunctive relief and damages. The Platform will cooperate fully with any criminal investigation or regulatory inquiry arising from the impersonation.

5B.5 No Solicitor may transfer, delegate, share, or hand over a Client matter obtained through the Platform to any person who is not registered on the Platform as a Solicitor in their own right, except (a) through the Platform's formal referral process under Part Q (which requires Client consent and regulatory disclosure), (b) to Non-Qualified Staff or Trainee Solicitors working under the Solicitor's direct supervision as permitted by these Terms, or (c) with the Platform's prior written consent in exceptional circumstances (such as the Solicitor's incapacity under clause 140C). For the avoidance of doubt, the Solicitor who accepted the engagement and whose profile the Client selected is the Solicitor who must perform or directly supervise the substantive legal work. A Solicitor must not accept a matter through the Platform with the intention or expectation that another person (whether qualified or not) will perform the work in their place.

5B.6 Where a Client instructs a Solicitor through the Platform on the basis of that Solicitor's specific qualifications, experience, accreditations, and regulatory status as displayed on the Solicitor's Platform profile, the Solicitor must not (a) arrange for another solicitor (whether within the same firm or otherwise) to perform the substantive work without the Client's express informed consent obtained through the Platform, (b) sub-contract the matter to a third party (except for discrete tasks such as counsel's opinions, expert reports, or searches, which are addressed in Part Q-A), or (c) present another person's work product to the Client as though it were the Solicitor's own. A breach of this clause is a breach of the Open and Honest Practice Policy (clause 63A) and SRA Principle 4 (acting honestly) and SRA Principle 5 (acting with integrity).

5B.7 The Platform may, without prior notice and at any time, conduct identity verification checks including but not limited to (a) cross-referencing the Solicitor's Platform registration data against the SRA Solicitors Register, the BSB Barristers' Register, and other public regulatory registers, (b) requiring the Solicitor to produce photographic identification and proof of identity matching their regulatory record, (c) requiring the Solicitor to participate in a live video identity verification call, (d) analysing login patterns, IP addresses, device fingerprints, and access behaviour for anomalies consistent with account sharing or impersonation, and (e) comparing the Solicitor's profile photograph against the photograph held on the SRA or BSB register (where available). Failure to cooperate with identity verification within a reasonable time is grounds for immediate suspension.

5B.8 The Platform maintains a permanent record of all terminated or suspended accounts where impersonation, identity fraud, or unauthorised matter substitution has been identified or reasonably suspected. The Platform may share this record with (a) the SRA, BSB, and other Approved Regulators, (b) law enforcement agencies, (c) other legal technology platforms (to the extent permitted by data protection law), and (d) any person who has suffered loss as a result of the impersonation. An individual whose account is terminated under this clause 5B is permanently and irrevocably barred from the Platform and may not re-register under any name or identity.

5B.9 The Solicitor indemnifies the Platform and the Indemnified Parties against all losses, claims, damages, costs (including legal costs on an indemnity basis), expenses, fines, penalties, and liabilities arising from or in connection with (a) the Solicitor's breach of any provision of this clause 5B, (b) any impersonation, identity fraud, or credential misuse by the Solicitor or any person using the Solicitor's account, and (c) any unauthorised transfer, delegation, or substitution of a Client matter in breach of clause 5B.5 or 5B.6. This indemnity is without monetary limit and survives the termination of these Terms indefinitely.

5C. Administrative Access for Compliance and Monitoring

5C.1 You acknowledge and agree that authorised Platform administrators may access Your Solicitor Account portal without requiring Your login credentials (email address or password) for the purposes of: (a) regulatory compliance monitoring and audit; (b) fraud prevention and detection, including identity verification and impersonation checks; (c) investigation of complaints, disputes, or quality concerns; (d) verification of account activity, transaction integrity, and milestone delivery; (e) responding to lawful requests from law enforcement, regulatory authorities, or professional bodies; (f) ensuring the safety and security of the Platform and its users; and (g) monitoring compliance with these Terms.

5C.2 Administrative access under this clause is subject to the following safeguards: (a) access is limited to authorised Platform personnel who have a legitimate operational need; (b) all administrative access events are recorded in the Platform's non-deletable audit log, including the identity of the administrator, the date and time of access, and the reason for access; (c) administrators may not modify Your login credentials, payment details, or personal data except where necessary to resolve a verified security incident or comply with a lawful request; and (d) the Platform implements appropriate technical and organisational measures to prevent unauthorised or excessive use of administrative access.

5C.3 Administrative access does not extend to the content of legally privileged communications between You and Your Clients, except where required by law or where access is necessary for the technical operation of the Platform (such as dispute resolution). The Platform will not use information obtained through administrative access for any purpose other than the purposes specified in this clause. Nothing in this clause affects Your obligations of confidentiality to Your Clients under the SRA Code of Conduct or the BSB Handbook.

5C.4 By listing on the Platform, You consent to administrative access as described in this clause. This access is a standard industry practice among technology platforms and is necessary for the Platform to fulfil its obligations under applicable law, including data protection, anti-money laundering, consumer protection, and platform integrity legislation.

6. Registration Process

6.1 To complete registration, the Solicitor must provide (a) full name as recorded on the SRA Register, BSB Barristers' Register, or (for RSLs) the SRA's register of European lawyers, (b) SRA ID number, BSB Bar number, or equivalent, (c) firm name and SRA firm reference number (or Freelance Solicitor confirmation, or Supervising Solicitor details), (d) practice areas (limited to areas of competence per SRA Competence Statement or BSB Competences), (e) contact details, (f) PII certificate or confirmation, (g) MLRO details (for firms), (h) confirmation of regulatory compliance by completing the applicable compliance warranties in Part Z, and (i) such other information as the Platform reasonably requires.

6.1A In addition to the information required by clause 6.1, the Solicitor must declare at registration (a) whether they hold any authorisation, registration, or practising certificate from an Other Approved Regulator (including but not limited to the Faculty Office, IPReg, the CLSB, CILEx Regulation, the CLC, or the ICAEW), (b) the nature and scope of each such authorisation, and (c) whether they intend to provide any services through the Platform that may fall within the regulatory scope of an Other Approved Regulator. The Solicitor must promptly update this declaration if their authorisations change.

6.2 Practice Area Competence The Solicitor confirms that for each practice area listed they (a) have relevant knowledge and skills per the SRA Competence Statement or BSB Competences, (b) have experience or adequate supervision arrangements, (c) meet specialist accreditation requirements where applicable, and (d) maintain competence through CPD.

6.3 Service Descriptions The Solicitor warrants that all service descriptions on the Platform (a) accurately reflect the services offered, (b) are not misleading as to scope, expertise, or likely outcomes, (c) comply with SRA publicity rules (SRA Code paragraph 8.9) or BSB Conduct Rules as applicable, (d) identify any limitations or exclusions, and (e) clearly state whether reserved or unreserved legal activities only.

6A. Solicitor Profile Content and Advertising Accuracy

6A.1 The Solicitor is solely responsible for the content of their Platform profile, including all text, images, descriptions, qualifications, accreditations, areas of practice, fee estimates, and any other information displayed to Clients or prospective Clients. The Solicitor's profile constitutes advertising of legal services within the meaning of SRA Code of Conduct paragraph 8.8 and the Solicitor must ensure that it complies with all applicable SRA rules, ASA/CAP Codes, and consumer protection legislation at all times.

6A.2 The Solicitor must ensure that their Platform profile

6A.2.1 Accurately states the Solicitor's name, SRA or BSB registration number, current practising status, and (where applicable) the name and SRA authorisation number of the firm through which the Solicitor practises,

6A.2.2 Accurately describes the Solicitor's areas of legal expertise, practice areas, and specialisms, and does not claim expertise in any area in which the Solicitor does not have the knowledge, skills, and experience required by the SRA Competence Statement (or, for barristers, the BSB Competences) to provide a competent service,

6A.2.3 Does not overstate the Solicitor's experience, seniority, or qualifications, including years of post-qualification experience (PQE), and does not claim specialist accreditations (such as Law Society panels, CQS, WIQS, Lexcel, or SRA Higher Rights qualifications) unless the Solicitor currently holds such accreditation in good standing,

6A.2.4 Does not guarantee outcomes, imply a particular result, or state or imply success rates unless these are based on verifiable data, presented in context, and not misleading,

6A.2.5 Clearly identifies which services are reserved legal activities and which are unreserved, and does not advertise reserved legal activities that the Solicitor is not entitled to carry out in their current practice model,

6A.2.5A If the Solicitor holds authorisation from an Other Approved Regulator, clearly states which additional authorisations are held, and identifies which services listed on the profile may be provided under the Other Approved Regulator's authorisation rather than the SRA's authorisation.

6A.2.6 Includes accurate and current fee information, including (where applicable) fixed fees, hourly rates, estimated fee ranges, and any additional costs or disbursements the Client may be expected to pay, in compliance with the SRA Transparency Rules,

6A.2.7 States the Solicitor's regulatory status and makes clear that the Platform is not regulated by the SRA, in accordance with SRA Code of Conduct paragraphs 8.10 and 8.11,

6A.2.8 Does not include any statement or implication that the Platform endorses, recommends, or vouches for the Solicitor's competence, quality, or suitability for any particular matter,

6A.3 The Solicitor must review and update their Platform profile promptly whenever there is a material change to any information displayed, including (but not limited to) (a) a change of practising status, firm, or regulatory registration, (b) the lapse, suspension, or withdrawal of any accreditation, panel membership, or specialist qualification, (c) a change in the areas of law in which the Solicitor practises or is competent to practise, (d) a change in fee structure or pricing, (e) the imposition of any SRA condition, restriction, or sanction affecting the Solicitor's practice, or (f) a change in PII cover relevant to the services advertised. The Solicitor must update their profile within 5 Business Days of any such change.

6A.4 The Solicitor warrants that all profile content they provide to the Platform is their own original content or content they are authorised to use, and that it does not infringe any third party's intellectual property rights. The Solicitor grants the Platform a non-exclusive, royalty-free licence to display the profile content on the Platform for the purpose of marketing the Solicitor's services to prospective Clients.

6A.5 The Platform may, but is not obliged to, review profile content for accuracy or compliance. The Platform's display of profile content does not constitute endorsement, verification, or approval of its accuracy. If the Platform identifies or is notified of profile content that appears inaccurate, misleading, or non-compliant with SRA rules, the Platform may require the Solicitor to amend or remove the content within a reasonable timeframe, and may suspend the Solicitor's profile pending correction.

6A.6 The Solicitor indemnifies the Platform against any claim, loss, or liability arising from inaccurate, misleading, or non-compliant profile content provided by the Solicitor, including any regulatory action taken by the SRA, any complaint by a Client, or any claim under consumer protection legislation.

6B. Solicitor Content Ownership, Licence, and Use

6B.1 As between the Solicitor and the Platform, the Solicitor retains all intellectual property rights (including copyright, database right, and any other proprietary rights) in Solicitor Content that the Solicitor creates and uploads to the Platform ("Solicitor Content"). Nothing in these Terms transfers ownership of intellectual property from the Solicitor to the Platform, except as expressly provided in this clause 6B.

6B.2 By uploading, publishing, or making available any Solicitor Content on or through the Platform, the Solicitor grants the Platform a worldwide, non-exclusive, royalty-free, sublicensable, transferable licence to (a) reproduce, display, distribute, and make available the Solicitor Content on the Platform and through any Platform feature, channel, or interface (including mobile applications, APIs, and embedded widgets), (b) cache, index, store, format, transcode, and technically process the Solicitor Content as reasonably necessary to operate and improve the Platform, (c) use the Solicitor Content (including the Solicitor's name, image, likeness, professional title, and firm name) in Platform marketing, promotional, and advertising materials, whether on the Platform, on social media, in email campaigns, or in other channels operated by or on behalf of the Platform, (d) create thumbnails, previews, excerpts, and summaries of the Solicitor Content for indexing, search, and recommendation purposes, and (e) sublicence the Solicitor Content to Buyers who purchase or access it through the Platform (including template purchasers). This licence continues for so long as the Solicitor Content remains on the Platform, and survives termination to the extent set out in clause 6B.8.

6B.3 The Solicitor waives, to the fullest extent permitted by law, the right to object to derogatory treatment of Solicitor Content under section 80 of the Copyright, Designs and Patents Act 1988, in respect of any Solicitor Content uploaded to, published on, or made available through the Platform. This waiver extends to the Platform, its licensees, successors, and assigns. The Solicitor retains the right to be identified as the author of Solicitor Content under section 77 of the Copyright, Designs and Patents Act 1988, and the Platform uses reasonable endeavours to attribute Solicitor Content to the Solicitor where it is displayed on the Platform. For the avoidance of doubt, the Platform's right to create thumbnails, previews, excerpts, and summaries under clause 6B.2(d), and to reformat or technically process Solicitor Content under clause 6B.2(b), does not constitute derogatory treatment for the purposes of this waiver.

6B.4 The Solicitor warrants that (a) they are the sole owner of, or have all necessary rights, licences, and permissions to upload and licence, all Solicitor Content, (b) the Solicitor Content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party, (c) the Solicitor Content is accurate, not misleading, and complies with these Terms, the SRA Code, the BSB Handbook (where applicable), the ASA/CAP Codes, the Consumer Rights Act 2015, and all other Applicable Law, (d) the Solicitor Content does not contain any material that is defamatory, obscene, threatening, or otherwise unlawful, and (e) where the Solicitor Content includes legal information, guidance, or commentary, it is clearly presented as general information and not as specific legal advice to any individual.

6B.5 The Solicitor Content must comply with the following standards (a) video and audio content must be of reasonable professional quality and must not contain content that is misleading, deceptive, or likely to bring the legal profession or the Platform into disrepute, (b) articles, guides, and commentary must be accurate, clearly attributed to the Solicitor, and must carry a disclaimer that they do not constitute legal advice, (c) templates, precedents, and forms offered for sale must be fit for the stated purpose, legally accurate at the date of publication, and accompanied by clear guidance on their intended use and limitations, and (d) all Solicitor Content must comply with the SRA's rules on publicity (SRA Code paragraph 8.9) and must not make claims that are misleading, inaccurate, or likely to diminish trust in the Solicitor or the legal profession.

6B.6 The Solicitor indemnifies the Platform and the Indemnified Parties against all losses, claims, damages, costs (including legal costs on an indemnity basis), expenses, fines, penalties, and liabilities arising from or in connection with (a) any Solicitor Content that infringes the intellectual property rights of any third party, (b) any Solicitor Content that is inaccurate, misleading, defamatory, or unlawful, (c) any claim by a Client, Buyer, or third party arising from reliance on Solicitor Content (including templates, articles, or guidance), (d) any regulatory action by the SRA, BSB, ASA, or other body in respect of Solicitor Content, and (e) any breach of the warranties in clause 6B.4.

6B.7 The Platform may, in its absolute discretion and without prior notice or liability to the Solicitor (a) remove, disable, or restrict access to any Solicitor Content that the Platform considers (in its sole judgement) to be inaccurate, misleading, unlawful, infringing, non-compliant with these Terms, or otherwise objectionable, (b) require the Solicitor to amend, update, or withdraw any Solicitor Content, (c) add disclaimers, labels, or notices to Solicitor Content, and (d) take any other action in respect of Solicitor Content that the Platform considers appropriate. The Platform is not obliged to review, approve, or monitor Solicitor Content and accepts no liability for Solicitor Content that remains on the Platform.

6B.8 On termination of these Terms for any reason (a) the Solicitor's profile and publicly-displayed Solicitor Content are removed within a reasonable period (not exceeding 30 days) following the effective date of termination, (b) the licence granted in clause 6B.2 survives termination in respect of (i) any Solicitor Content that has been purchased by a Buyer before the effective date of termination (which remains licensed to that Buyer in perpetuity), (ii) any Solicitor Content that the Platform is required to retain for regulatory, legal, tax, or audit purposes under clause 80A.5, and (iii) any cached, archived, or backed-up copies of Solicitor Content retained as part of the Platform's ordinary technical operations, provided that such copies are not actively displayed to Clients or Buyers, and (c) the Solicitor may request export of their Solicitor Content in accordance with clause 78A.

6B.9 Where Solicitor Products (including templates, precedents, and guides) remain available to purchasers after termination under clause 6B.8(b)(i), the Platform may, but is not obliged to, add a prominent notice to such Solicitor Products stating that the Solicitor is no longer active on the Platform, that the Solicitor Product has not been reviewed or updated since the date of termination, and that the purchaser should independently verify the accuracy and currency of the Solicitor Product before use. The Solicitor's obligation under clause 6C.5 to keep Solicitor Products accurate and up to date survives termination in respect of any Solicitor Product that remains available to purchasers, to the extent that the Solicitor is able to request withdrawal of the Solicitor Product by written notice to the Platform. The Platform uses reasonable endeavours to withdraw or add a disclaimer to any Solicitor Product within 30 days of receiving such a request from a former Solicitor, but accepts no liability for any period during which a Solicitor Product remains available without an updated disclaimer.

6C. Template and Digital Product Marketplace

6C.1 The Platform may operate a marketplace feature through which Solicitors can offer templates, precedents, forms, toolkits, checklists, guides, and other digital products ("Solicitor Products") for purchase by Buyers and other Solicitors. Listing Solicitor Products on the Platform is subject to this clause 6C and the Platform's published marketplace policies (as amended from time to time).

6C.1A Templates and other documents listed on the Platform may be reviewed by the Platform's administrators before publication. Any such review is for compliance with the Platform's listing standards only (including format, completeness of mandatory fields, and prohibited content screening). It does not constitute a review of the legal accuracy, completeness, or suitability of any template for any particular purpose or jurisdiction. The Solicitor who created the template warrants its accuracy and fitness for purpose. The Platform disclaims all liability for the content of templates created by Solicitors. You are advised to have any purchased template reviewed by a qualified legal professional before relying on it.

6C.2 By listing a Solicitor Product for sale, the Solicitor (a) grants the Platform the right to display, promote, market, and facilitate the sale and distribution of the Solicitor Product through the Platform, (b) authorises the Platform to collect payment from purchasers via Stripe and to release the full purchase price to the Solicitor's Connected Account, with the applicable Platform Fee charged separately to the Solicitor as a distinct Stripe transaction in the same manner as clause 85B.3.3, (c) warrants that the Solicitor Product is their own original work (or that they have all necessary rights to licence it), is legally accurate at the date of listing, is fit for the purpose described in the listing, and does not infringe any third party's rights, and (d) accepts sole responsibility for the accuracy, quality, fitness for purpose, and legal compliance of all Solicitor Products.

6C.3 The Platform does not review, verify, endorse, or warrant the accuracy, completeness, fitness for purpose, or legal compliance of any Solicitor Product. Buyers purchase Solicitor Products entirely at their own risk. The Platform is not responsible for any loss, claim, or liability arising from a Buyer's reliance on or use of a Solicitor Product.

6C.4 Each purchaser of a Solicitor Product receives a non-exclusive, non-transferable licence to use the Solicitor Product for their own internal purposes (including adaptation for use with their own clients). Purchasers may not resell, sublicence, redistribute, or commercially exploit the Solicitor Product without the Solicitor's written consent. The Solicitor retains all intellectual property rights in Solicitor Products, subject to the licence granted to purchasers and to the Platform under this clause 6C.

6C.5 The Solicitor must (a) keep all listed Solicitor Products accurate and up to date, including in light of changes to legislation, regulation, SRA guidance, or case law, (b) promptly withdraw or update any Solicitor Product that ceases to be accurate or fit for purpose, and (c) include with each Solicitor Product clear guidance on its intended use, any limitations, the date of last review, and a disclaimer that the Solicitor Product does not constitute legal advice and must be independently reviewed by the purchaser before use.

6C.6 The Solicitor indemnifies the Platform against all losses, claims, damages, costs, and liabilities arising from the sale, distribution, or use of any Solicitor Product, including any claim that a Solicitor Product is inaccurate, out of date, unfit for purpose, misleading, infringing, or otherwise defective.

6C.7 The Solicitor must independently assess whether the listing and sale of Solicitor Products through the Platform constitutes the operation of a "separate business" within the meaning of the SRA's Separate Business Guidance and paragraphs 5.1 to 5.3 of the SRA Code of Conduct. Where the Solicitor determines (or ought reasonably to determine) that their template-selling activity constitutes a separate business (a) the Solicitor must comply with all SRA requirements relating to separate businesses, including client disclosure, informed consent, and the avoidance of client confusion between regulated and unregulated services, (b) the Solicitor must ensure that purchasers are clearly informed that Solicitor Products are not provided as part of a regulated legal service and that the regulatory protections available to clients of SRA-regulated firms (including access to the SRA Compensation Fund and the Legal Ombudsman) may not apply to the purchase, and (c) the Solicitor must not represent or imply that the Platform's involvement in the transaction confers any regulatory status, endorsement, or quality assurance on the Solicitor Product. The Platform does not assess whether a Solicitor's template-selling activity constitutes a separate business and accepts no liability for the Solicitor's failure to comply with SRA separate business rules.

6C.8 The Solicitor must assess whether any Solicitor Product, by reason of its content, specificity, or the manner in which it is marketed, crosses the boundary from general legal information into the provision of regulated legal services or legal advice to the purchaser. Where a Solicitor Product amounts to or could reasonably be understood as legal advice or a regulated legal service (a) the Solicitor must treat the purchaser as a client for the purposes of the SRA Code of Conduct, including obligations relating to competence, client care, confidentiality, conflict checks, and complaints handling, (b) the Solicitor must ensure that adequate professional indemnity insurance is in place covering the provision of that service, and (c) the Solicitor must comply with the SRA Transparency Rules where the Solicitor Product relates to a practice area covered by those Rules (including conveyancing, probate, employment tribunal claims, immigration, debt recovery, and licensing applications), including publishing pricing information, key stages, staff qualifications, and complaints procedures as required. The Platform does not determine whether any Solicitor Product constitutes a regulated legal service and accepts no liability in that regard.

6C-A. Template and Digital Product Risk Warnings and Professional Obligations

The provisions in this clause 6C-A apply to all templates, precedents, forms, guides, checklists, toolkits, and other digital products sold or made available through the Platform, whether created by the Platform (Platform Templates under clause 117C), created by a Solicitor (Solicitor Products under clause 6C), or created by any third party.

6C-A.1 No template, precedent, form, guide, checklist, toolkit, or other digital product sold or made available through the Platform constitutes legal advice, a legal opinion, or a substitute for the independent professional judgment of a qualified solicitor or barrister. Every template is a general-purpose document designed for general informational and reference purposes only. Templates cannot and do not take into account the purchaser's individual circumstances, legal position, risk profile, regulatory obligations, or specific requirements.

6C-A.2 Templates sold through the Platform carry inherent risks that every purchaser must understand before purchase and use. These risks include but are not limited to (a) the template may not be suitable for the purchaser's specific legal matter, transaction, or dispute, (b) the template may not comply with the law of the jurisdiction in which the purchaser intends to use it (templates drafted for England and Wales may not be valid or enforceable in Scotland, Northern Ireland, or any other jurisdiction), (c) the template may be out of date due to changes in legislation, regulation, case law, SRA guidance, or professional practice since the template was created or last updated, (d) the template may contain errors, omissions, or ambiguities that could have legal consequences if not identified and corrected by a qualified professional, (e) the template may not include provisions that are essential for the purchaser's specific circumstances but that the template author could not have anticipated, (f) the template may include provisions that are inappropriate, unnecessary, or prejudicial to the purchaser's specific circumstances, (g) incorrect use, adaptation, or completion of the template could create unintended legal obligations, waive important legal rights, or expose the purchaser to liability, and (h) the template may not satisfy regulatory, court, or tribunal requirements applicable to the purchaser's matter.

6C-A.3 Any person who purchases or downloads a template through the Platform and who is unsure how to use, adapt, complete, or apply the template from a legal perspective must engage a qualified solicitor, barrister, or other appropriately regulated legal professional who understands the purchaser's specific situation before using the template. The Platform strongly recommends that every purchaser obtains independent professional advice before relying on any template for any legal, commercial, regulatory, or transactional purpose. The Platform is not a law firm, is not regulated by the SRA or any other approved regulator, and cannot advise purchasers on how to use templates or whether a template is suitable for their needs.

6C-A.4 The Platform excludes all liability (to the fullest extent permitted by law) for any loss, damage, cost, expense, claim, regulatory action, fine, penalty, or other consequence of any kind arising from or in connection with (a) the purchase, download, use, adaptation, completion, or reliance on any template by any person, (b) any error, omission, inaccuracy, ambiguity, or deficiency in any template, (c) any template being out of date, unsuitable, or inappropriate for the purchaser's circumstances, (d) the purchaser's failure to obtain independent professional advice before using a template, (e) the purchaser's misapplication, misinterpretation, or incorrect completion of a template, (f) any legal obligation, liability, or loss of rights arising from the purchaser's use of a template, and (g) any claim by a third party arising from a document created using a template. This exclusion applies to Platform Templates, Solicitor Products, and all other templates available through the Platform without distinction.

6C-A.5 Where the Solicitor creates and sells templates through the Platform as Solicitor Products, the Solicitor is solely responsible for (a) the accuracy, completeness, and legal validity of the template content, (b) keeping templates up to date in light of changes to legislation, regulation, case law, and professional practice, (c) including appropriate risk warnings and disclaimers with each template, (d) clearly stating the jurisdiction for which the template is designed and any limitations on its use in other jurisdictions, (e) clearly stating the date on which the template was last reviewed and updated, (f) withdrawing or updating templates that are no longer accurate or fit for purpose, and (g) complying with the SRA Code of Conduct (including paragraphs 8.9 and 8.11 on publicity and misleading communications) in the marketing and description of templates. The Solicitor indemnifies the Platform against all claims arising from Solicitor Products.

6C-A.6 Every template sold through the Platform (whether a Platform Template or a Solicitor Product) must display prominently on its first page or in an accompanying notice (a) a statement that the template does not constitute legal advice and is not a substitute for independent professional advice, (b) a statement that the purchaser should engage a qualified solicitor or other legal professional who understands their specific situation before using the template, (c) the jurisdiction for which the template was designed, (d) the date on which the template was last reviewed and updated, and (e) a warning that the template may not be suitable for the purchaser's specific circumstances and that incorrect use could have legal consequences. The Platform may refuse to list or may remove any template that does not include these mandatory disclosures.

6C-A.7 The purchaser of any template (whether a Solicitor, a Client, or any other person) indemnifies the Platform against all losses, claims, damages, costs, expenses, and liabilities arising from or in connection with (a) the purchaser's use of, adaptation of, reliance on, or distribution of any template, (b) any document created by the purchaser using a template, (c) any claim by a third party in connection with a document created using a template, and (d) the purchaser's failure to obtain independent professional advice before using a template. This indemnity is without monetary limit and survives the termination of these Terms indefinitely.

6C-B. Template Marketplace - Three Sales Channels

The Platform operates three distinct template sales channels. Each channel involves a different seller, a different buyer, different risk allocation, and different liability. The Solicitor must understand all three channels because the Solicitor may be a seller (Channel C), a buyer (Channel B), or may have Clients who purchase templates (Channel A). This clause 6C-B sets out the definitive framework for all three channels and supersedes any conflicting provision elsewhere in these Terms.

Channel A - Platform Sells Templates to Clients (Individuals and Businesses)

6C-B.1 "Platform Client Templates" are templates, guides, checklists, forms, and other digital documents created by the Platform and sold by the Platform directly to Clients (individuals and businesses) through the Platform's template store. The seller is the Platform (Esol Corporation Limited). The buyer is the Client. The Solicitor is not a party to this transaction.

6C-B.2 Platform Client Templates are general-purpose informational documents only. They do not constitute legal advice and are not a substitute for instructing a qualified solicitor. The Platform is not a law firm and is not competent to provide legal advice. Platform Client Templates cannot and do not take into account any individual Client's specific circumstances, legal position, or requirements.

6C-B.3 The Platform is solely responsible for the creation, accuracy, and maintenance of Platform Client Templates. The Platform excludes all liability (to the fullest extent permitted by law) for any loss arising from the purchase, use, adaptation, or reliance on any Platform Client Template by any Client or other person. Each Platform Client Template must display prominently (a) that it does not constitute legal advice, (b) that the purchaser should engage a qualified solicitor who understands their specific situation before using the template, (c) the jurisdiction for which it is designed, and (d) the date of last review.

6C-B.4 The Solicitor has no responsibility for Platform Client Templates unless the Solicitor recommends a specific Platform Client Template to a Client, in which case the Solicitor must satisfy themselves of its suitability and accuracy before doing so.

Channel B - Platform Sells Templates to Solicitors

6C-B.5 "Platform Professional Templates" are templates, precedents, checklists, compliance documents, and other digital documents created by the Platform and sold or made available by the Platform to Solicitors (including through the Platform Template Library under clause 117C). The seller is the Platform. The buyer is the Solicitor.

6C-B.6 Platform Professional Templates are provided as general-purpose starting points for legal practice. They do not constitute legal advice, regulatory advice, or compliance advice. They are not tailored to any individual Solicitor's firm structure, practice model, client base, regulatory position, or specific circumstances. Platform Professional Templates may include Client Care Letter templates, terms of engagement templates, AML/KYC checklists, risk assessment templates, compliance documents, and other practice materials.

6C-B.7 The Solicitor is a qualified legal professional and must independently review, verify, adapt, and take responsibility for every Platform Professional Template before using it with Clients or in their practice. The Solicitor must not use any Platform Professional Template without first (a) reading the entire template, (b) verifying that its content is accurate, complete, and current in light of the latest legislation, regulation, case law, and SRA guidance, (c) adapting the template to the Solicitor's specific firm, practice model, and the particular Client's circumstances, and (d) taking full professional responsibility for the adapted document as though the Solicitor had drafted it from scratch. If the Solicitor is unsure whether a Platform Professional Template is suitable for their practice or how to adapt it, the Solicitor must obtain independent legal or regulatory advice from a qualified professional who understands the Solicitor's specific situation.

6C-B.8 The Platform excludes all liability (to the fullest extent permitted by law) for any loss, damage, regulatory action, professional negligence claim, or other consequence arising from (a) errors, omissions, or inaccuracies in any Platform Professional Template, (b) a Platform Professional Template being out of date or unsuitable, (c) the Solicitor's failure to review, verify, or adapt a Platform Professional Template before use, (d) the Solicitor's reliance on a Platform Professional Template without independent professional judgment, or (e) any claim by a Client or third party arising from a document produced by the Solicitor using a Platform Professional Template. The Solicitor indemnifies the Platform against all such claims.

Channel C - Solicitors Sell Templates to Clients (Individuals and Businesses)

6C-B.8A The Solicitor warrants that they are the original creator and intellectual property owner of every template uploaded for sale through the Template Marketplace. The Solicitor must not upload, sell, or distribute templates that incorporate, reproduce, or are derived from third-party intellectual property without the express written permission of the IP owner. The Solicitor indemnifies the Platform Indemnified Parties and all Clients against all third-party intellectual property infringement claims arising from templates uploaded by the Solicitor. This indemnity is uncapped and survives termination indefinitely.

6C-B.9 "Solicitor Products" are templates, precedents, forms, guides, checklists, toolkits, and other digital products created by a Solicitor and sold by that Solicitor to Clients (individuals and businesses) through the Platform's template marketplace. The seller is the Solicitor. The buyer is the Client. The Platform facilitates the transaction as a marketplace operator but is not the seller and is not a party to the sale contract between the Solicitor and the purchaser.

6C-B.10 The Solicitor is solely and exclusively responsible for (a) the accuracy, completeness, legal validity, and fitness for purpose of every Solicitor Product, (b) keeping each Solicitor Product up to date in light of changes to legislation, regulation, case law, SRA guidance, and professional practice, (c) clearly stating the jurisdiction for which the Solicitor Product is designed, (d) clearly stating the date on which the Solicitor Product was last reviewed and updated, (e) withdrawing or updating any Solicitor Product that is no longer accurate or fit for purpose, (f) complying with the SRA Code of Conduct (including paragraphs 8.9 and 8.11 on publicity and misleading communications) in marketing Solicitor Products, (g) including in each Solicitor Product (on its first page or in an accompanying notice) a prominent statement that it does not constitute legal advice and that the purchaser should engage a qualified solicitor who understands their specific situation before using it, and (h) independently assessing whether selling Solicitor Products constitutes the operation of a "separate business" within the meaning of the SRA's guidance.

6C-B.11 The Platform does not review, verify, endorse, approve, or warrant the accuracy, completeness, currency, legal validity, or fitness for purpose of any Solicitor Product. The fact that a Solicitor Product is listed on the Platform does not constitute the Platform's endorsement or recommendation. Buyers purchase Solicitor Products entirely at their own risk.

6C-B.12 The Solicitor indemnifies the Platform and the Indemnified Parties against all losses, claims, damages, costs (including legal costs on an indemnity basis), expenses, fines, penalties, and liabilities arising from or in connection with (a) any Solicitor Product created, listed, or sold by the Solicitor, (b) any claim that a Solicitor Product is inaccurate, incomplete, misleading, out of date, or unfit for purpose, (c) any claim by a purchaser or third party in connection with a Solicitor Product, (d) any regulatory action arising from a Solicitor Product (including any finding that the Solicitor Product constitutes legal advice or a "separate business"), and (e) any claim that a Solicitor Product infringes a third party's intellectual property rights. This indemnity is without monetary limit and survives the termination of these Terms indefinitely.

Channel A, B, and C - Common Provisions

6C-B.13 Regardless of which channel a template is sold through, (a) no template sold or made available through the Platform constitutes legal advice, a legal opinion, or a substitute for the independent professional judgment of a qualified solicitor, (b) every purchaser who is unsure how to use, adapt, complete, or apply any template from a legal perspective must engage a qualified solicitor or other legal professional who understands the purchaser's specific situation before using the template, (c) templates carry inherent risks including unsuitability for specific circumstances, jurisdictional invalidity, being out of date, errors and omissions, and the risk of creating unintended legal obligations if used incorrectly, (d) the Platform excludes all liability for any loss arising from the purchase, use, or reliance on any template, and (e) the purchaser indemnifies the Platform against all claims arising from their use of any template.

6C-B.14 For the avoidance of doubt, these three channels are the only means by which templates may be sold or distributed through the Platform. The Solicitor must not sell, distribute, or make available templates to Clients or other users except through the Channel C marketplace (Solicitor Products under this clause 6C-B). The Platform must not sell or distribute templates except through Channel A (to Clients) and Channel B (to Solicitors).

6D. Project Bidding Marketplace

6D.1 The Platform offers a project bidding feature that allows Clients to post descriptions of their legal needs and invite Solicitors to submit competitive proposals (bids). This is an alternative to the consultation booking and direct hiring features.

6D.2 To submit a bid, You must have at least basic verification (meaning Your regulatory body registration has been confirmed by the Platform). Clients may additionally require enhanced verification on individual projects, in which case only Solicitors with the specified verification level may bid.

6D.3 Each bid submission consumes one bid credit. Bid credits are included in Your subscription tier or may be purchased individually. Bid credits are non-refundable once a bid is submitted, regardless of whether the bid is accepted, rejected, or withdrawn by You. The sole exception is where the Platform's administrators remove a project for a policy violation, in which case all bid credits consumed on that project are refunded to the relevant billing period.

6D.4 If a Client voluntarily cancels their own project, bid credits are not refunded. The Platform considers the work of evaluating the project and preparing a bid to have been performed.

6D.5 You may submit one bid per project. You may edit a pending bid but may not submit multiple bids on the same project. You may withdraw a bid at any time before it is accepted, but the bid credit is not refunded on withdrawal.

6D.6 You must only bid on projects that fall within Your professional competence and within the scope of Your practising credential or admission. You must not bid on a project if: (a) the subject matter is outside Your area of expertise; (b) the matter involves a jurisdiction in which You are not qualified; (c) You do not have the capacity to deliver the proposed work within the proposed timeline; or (d) a conflict of interest exists or may reasonably arise.

6D.7 Your bid must be accurate and in good faith. The proposed price, timeline, and scope must be realistic. You must not engage in fee undercutting after acceptance: once a bid is accepted and converted to an active order, the agreed price and scope are binding. Any material change to scope or fees after acceptance requires the Client's written consent through the Platform.

6D.8 Your bid includes a snapshot of Your profile at the time of submission (including verification level, experience, rating, and practice areas). This snapshot is displayed to the Client and cannot be retroactively altered. If Your verification status changes after submission (for example, if Your practising credential lapses), the Platform may withdraw Your bid and refund the bid credit.

6D.9 You must not include personal contact details (email address, telephone number, office address, website URL, or social media handle) in Your bid text, cover letter, or bid messages. The Platform scans bid content for contact information patterns. Contact details are disclosed to the Client only after a bid is accepted, the cooling-off period expires, and payment is made. Inclusion of contact details in bid content is a breach of these Terms and may result in suspension of Your account.

6D.10 Bids do not constitute legal advice. They represent a proposed scope of work and fee for professional services. You must not promise specific legal outcomes in a bid. The Platform displays a disclaimer on every bid form: "Bids do not constitute legal advice."

6D.11 When a Client accepts Your bid, a twenty-four (24) hour cooling-off period begins during which the Client may reverse the acceptance. You are notified of the acceptance but must not begin work during the cooling-off period. After the cooling-off period expires, the Client has seventy-two (72) hours to complete the escrow payment. If payment is not made, the acceptance is automatically voided. Once payment is made, the bid converts to an active order on the same terms as an order arising from a Scoping Call.

6D.12 All bid messages between You and a Client form part of the engagement record and may be reviewed by Platform administrators during dispute resolution. Both parties are informed of this before messaging begins.

7. Verification and Ongoing Monitoring

7.1 The Platform verifies the Solicitor's SRA or BSB registration status against the relevant register. The Platform may conduct periodic checks of regulatory status, PII cover, and other compliance matters. The Solicitor consents to such verification checks and will cooperate fully. If verification reveals any discrepancy, the Platform may suspend or terminate registration immediately. For the avoidance of doubt the Platform's verification checks are administrative only. They do not constitute regulatory oversight, endorsement of competence or quality, or any form of due diligence on behalf of Clients. The Platform is not and does not act as a regulator.

8. SRA Compliance Validation and PII Verification

8.1 The Solicitor must validate their SRA or BSB registration and authorisation status as a precondition to providing legal services through the Platform. Non-compliance will result in immediate suspension. The Platform's requirement that Solicitors validate their regulatory status is a condition of Platform access only. It does not mean the Platform is acting as a regulator, supervisor, or compliance body, and it does not constitute endorsement of any Solicitor's competence, fitness, or regulatory standing.

8.2 The Solicitor must provide evidence of PII cover on request and must immediately notify the Platform if PII cover lapses or changes materially. The Platform may require (a) a copy of the current PII policy or certificate, (b) confirmation of the insurer and policy number, (c) confirmation of the indemnity limit, (d) confirmation that the policy covers all services provided through the Platform, and (e) annual renewal confirmation.

8.3 Run-Off Cover Where a Solicitor ceases to practise or leaves a firm, they must maintain run-off cover in accordance with SRA Indemnity Insurance Rules for the applicable period and must notify the Platform.

8A.1 If your practising certificate is subject to conditions imposed by the SRA (whether relating to supervision, practice areas, Client Money handling, or any other matter), you must: (a) disclose all conditions to the Platform at registration and immediately upon any change; (b) disclose all conditions to each Client before accepting a matter if the conditions are relevant to the services to be provided; (c) not accept any matter through the Platform that falls outside the scope permitted by your conditions; and (d) if practising as a Freelance Solicitor, Fractional Counsel, or Of Counsel, ensure that the supervision and oversight required by your conditions are in place. A breach of a practising certificate condition while providing services through the Platform is a material breach of these Terms.

8B. Booking Requests

8B.1 Where a Solicitor has no available consultation time slots, You may submit a booking request through the Platform specifying up to five (5) preferred dates, a time preference (morning, afternoon, evening, or any), and an optional message of up to 500 characters.

8B.2 A booking request expires automatically if the Solicitor does not respond within seven (7) days of submission.

8B.3 You may have no more than three (3) pending booking requests per Solicitor at any time.

8B.4 Submitting a booking request does not create any obligation on the Solicitor to accept it or on the Platform to ensure the Solicitor responds. No solicitor-client relationship is created by submitting a booking request.

8B.5 If the Solicitor proposes an alternative date and time, You will be notified through the Platform. If You accept the proposed time, the Initial Consultation Connection Fee becomes payable (or a consultation credit is consumed) at the point of acceptance, and a consultation is booked in accordance with clause 9A.

8B.6 You may cancel a pending or proposed booking request at any time before acceptance. No fee is charged for a cancelled booking request.

PART C LAW FIRM REQUIREMENTS

9. Law Firm Eligibility

9.1 This Part C applies where the entity registering is an SRA-authorised Law Firm (Recognised Body, Licensed Body, or Recognised Sole Practice). The Law Firm warrants that (a) it is authorised by the SRA, (b) the person accepting these Terms has authority to bind the Law Firm, (c) it will ensure all Authorised Users comply with these Terms, and (d) it takes responsibility for all solicitors it authorises to use the Platform.

10. Authorised Users

10.1 The Law Firm may designate individual solicitors as Authorised Users. The Law Firm is responsible for (a) ensuring each Authorised User holds a current practising certificate, (b) ensuring each Authorised User is competent, (c) supervising work, (d) revoking access where an individual ceases to be associated with the Firm, and (e) ensuring each Authorised User's conduct on the Platform complies with the SRA Code of Conduct for Firms.

11. Firm-Level Compliance

11.1 The Law Firm warrants compliance with the SRA Code of Conduct for Firms, including (a) effective governance and management structures, (b) adequate systems and controls for compliance, (c) designated COLP and COFA approved by the SRA, (d) adequate financial management and controls, (e) appropriate supervision of staff, (f) business continuity arrangements, and (g) FCA Consumer Duty compliance where the Firm provides financial services or claims management services.

11A. Law Firm Subscription Tiers and Multi-Seat Management

11A.1 The Platform offers Law Firm subscription tiers (currently Growth, Scale, and Enterprise) that enable centralised management of multiple Solicitor accounts under a single firm umbrella. The Law Firm designates an administrator who has responsibility for: (a) managing Authorised User accounts; (b) unified billing and invoice management; (c) firm-wide compliance monitoring; and (d) firm branding and profile management. The administrator's access does not extend to the content of individual solicitor-client communications or privileged material.

11A.2 Each Authorised User within a Law Firm subscription retains their individual SRA regulatory obligations. The Law Firm's subscription to the Platform does not transfer, delegate, or modify the individual Solicitor's personal regulatory duties under the SRA Code of Conduct. The firm administrator's oversight is an administrative function only and does not constitute regulatory supervision.

11A.3 Where the Platform provides a white-label client portal or custom-branded domain for Law Firms on the Scale or Enterprise tier, the Law Firm must ensure that: (a) the white-label portal clearly states that it is powered by the eSolicitors technology platform; (b) the portal does not represent or imply that the Platform is regulated by the SRA or any other regulator; (c) all mandatory client disclosures required by clause 4C are displayed on the portal; and (d) the white-label branding does not obscure the regulatory status information that Clients require under SRA Code paragraphs 8.10 and 8.11.

11A.4 Where the Platform provides a dedicated compliance officer or account manager for Enterprise-tier Law Firms, the Platform's personnel provide administrative and operational support only. They do not provide legal advice, regulatory advice, or compliance advice, and their involvement does not constitute SRA-compliant supervision. The Law Firm's COLP retains full responsibility for regulatory compliance.

11A.5 Firm-wide platform service fees on Law Firm tiers (which may differ from individual Solicitor tier rates) are charged to the Law Firm as a single entity. The Law Firm is responsible for payment of all Platform service charges incurred by its Authorised Users. The fee disclosure obligations in clause 88.1A apply to each Authorised User individually in respect of each Client matter.

Law Firm Plans

11A.6 The Platform offers multi-seat firm plans. Where You subscribe to a firm plan: (a) invited members inherit the corresponding subscription tier; (b) members do not need individual subscriptions; (c) the firm administrator may invite and remove members; (d) if the firm subscription is cancelled, all members are reset to the free tier; (e) active orders continue during any transition; and (f) changes are recorded in the audit log.

11A.7 Firm plans at applicable tiers may include white-label branding. Where active, the Platform displays a visible notice that the service is powered by the Platform. Clients using a white-labelled version remain subject to these Terms.

11B.1 The Law Firm must maintain a written complaints procedure that complies with Rule 8.2 of the SRA Code of Conduct for Firms. The complaints procedure must: (a) be published on the firm's website (SRA Transparency Rules); (b) include details of how and when a complaint can be made to the Legal Ombudsman and to the SRA; (c) be provided to each Client at the outset of the engagement (including through the Platform's Client Care Letter); and (d) ensure complaints are dealt with promptly, fairly, and free of charge. The Law Firm must notify the Platform within five (5) Business Days of any complaint received through the Platform or relating to a matter obtained through the Platform.

11C.1 Where the Law Firm holds or receives Client Money through matters undertaken on the Platform, the Law Firm must: (a) hold all Client Money in a Client Account at an approved bank or building society in England and Wales, with the word "client" in the account name, separate from the firm's own money; (b) appoint a COFA with adequate authority and resources to ensure compliance with the SRA Accounts Rules; (c) conduct reconciliations of all Client Accounts at least every five weeks, signed off by the COFA or a manager; (d) ensure Client Money is available on demand unless an alternative arrangement is agreed in writing with the Client; (e) return Client Money promptly when there is no longer a proper reason to hold it (SRA Accounts Rules, Rule 2.5); (f) maintain PII that complies with the SRA Indemnity Insurance Rules and the SRA Minimum Terms and Conditions; and (g) ensure the firm's Clients have access to the SRA Compensation Fund.

11C.2 The Law Firm must notify the Platform within forty-eight (48) hours of any SRA Accounts Rules breach, Client Account deficiency, or material non-compliance with the SRA Indemnity Insurance Rules. The Law Firm must report material breaches to the SRA in accordance with the SRA Code of Conduct for Firms.

PART D NON-UK QUALIFIED AND DUAL QUALIFIED LAWYERS

12. Registered Foreign Lawyers (RFLs)

12.1 The RFL warrants that (a) they are registered with the SRA, (b) their registration is current and not subject to restrictive conditions, (c) they are qualified to practise in an approved jurisdiction, (d) they hold valid qualification in their home jurisdiction, (e) they are of good standing, (f) they comply with the SRA Code, and (g) they are employed by or a manager of an SRA-authorised firm. The RFL must not practise as a sole practitioner and must not be the only lawyer in an Authorised Body.

13. Reserved Legal Activities Restrictions for RFLs

13.1 The RFL acknowledges and warrants that they will not carry on any Reserved Legal Activity in their own right, including (a) exercising a right of audience, (b) conducting litigation, (c) carrying out reserved instrument activities, (d) carrying out probate activities, (e) carrying out notarial activities, or (f) administering oaths. The RFL may assist in the conduct of litigation under the supervision and instruction of an authorised person in certain circumstances, but the authorised person retains responsibility.

13.2 Breach of this clause constitutes a criminal offence under LSA section 14, carrying a maximum penalty of an unlimited fine and up to two years' imprisonment.

14. Registered European Lawyers (RELs)

14.1 Since 1 January 2025, the REL category is limited to Swiss lawyers registered in the SRA's register of European lawyers before that date. No new REL registrations can be accepted. RELs may carry on Reserved and Unreserved Legal Activities on the same basis as Solicitors, subject to higher courts qualification. RELs must accurately represent their practice rights and must not describe themselves as a "solicitor" unless admitted to the Roll.

15. Dual Qualified Solicitors

15.1 The Dual Qualified Solicitor warrants that (a) they hold valid practising certificates in each claimed jurisdiction, (b) they comply with regulatory requirements of each jurisdiction, (c) they will only provide services through the Platform authorised under their England and Wales qualification, (d) they clearly identify their qualification status on the Platform, (e) they will notify the Platform within 7 days if any qualification lapses, (f) they maintain good standing with all relevant regulatory bodies, and (g) they comply with CPD requirements in all jurisdictions.

16. Cross-Border Practice

Working Language

Where a matter involves Solicitors from different jurisdictions, the Referring Solicitor and the Receiving Solicitor must agree a working language for the matter. The working language is recorded on the Platform and used for all communications in the Shared Zone. Each Solicitor may use any language in their Private Zone. The Client is informed of the working language. Where the Client does not speak the working language, translation is the responsibility of the Solicitor who has the retainer with the Client, not the Platform.

16.1 For multi-jurisdictional services, the Dual Qualified Solicitor warrants (a) appropriate authorisation in each relevant jurisdiction, (b) clear advice to Clients as to which jurisdiction's law applies, (c) insurance covering multi-jurisdictional work, (d) compliance with the most restrictive conflict of interest rules, and (e) compliance with AML requirements in all relevant jurisdictions.

PART E FREELANCE SOLICITORS AND FRACTIONAL COUNSEL

17. Freelance Solicitor Provisions

17.1 The Freelance Solicitor warrants that (a) they are authorised by the SRA, (b) they do not employ anyone to carry on reserved legal activities, (c) they hold individual PII that provides adequate and appropriate cover (noting it is not required to meet the SRA's Minimum Terms and Conditions), (d) they do not hold Client Money unless specifically authorised, (e) they clearly identify themselves as a Freelance Solicitor on the Platform, (f) they practise in their own name, not under a trading name or through a service company, and (g) they have at least three years' post-qualification experience if carrying on Reserved Legal Activities.

18. Client Money and Compensation Fund

18.1 Unless specifically authorised, the Freelance Solicitor must not receive or hold Client Money. Where Client Money handling is required, the Freelance Solicitor must use a TPMA or refer the client to a firm that can hold Client Money.

18.2 The Freelance Solicitor must disclose to Clients that (a) they cannot hold Client Money, (b) their PII does not meet the SRA's Minimum Terms and Conditions (and what cover they hold), and (c) the Client may not be eligible to claim from the SRA Compensation Fund in all circumstances.

18B.1 The Freelance Solicitor must maintain a written complaints procedure that complies with the SRA Code of Conduct. The complaints procedure must: (a) be provided to each Client at the outset of the engagement; (b) include details of how and when a complaint can be made to the Legal Ombudsman (the Legal Ombudsman has jurisdiction over Freelance Solicitors providing reserved legal activities); (c) include the SRA's contact details for regulatory complaints; and (d) explain that the Client may not be eligible for the SRA Compensation Fund in all circumstances. The Freelance Solicitor must notify the Platform within five (5) Business Days of any complaint received.

19. Fractional Counsel

19.1 Fractional Counsel may operate through one of the following models (a) the Freelance Solicitor model (subject to all Freelance Solicitor requirements), (b) as a consultant through a Law Firm (subject to the Law Firm's regulatory framework), (c) under part-time employment, or (d) under hybrid arrangements. Regardless of model, the Fractional Counsel warrants (a) they hold a current practising certificate, (b) they are clear about which regulatory framework applies, (c) PII coverage is adequate, and (d) conflicts of interest across multiple clients are managed and disclosed.

19.2 The Fractional Counsel's Client Money position depends on their operating model: (a) if operating under the Freelance Solicitor model, they must not hold Client Money unless specifically authorised (clause 18 applies); (b) if operating through a Law Firm, Client Money is held by the firm and the firm's SRA Accounts Rules obligations apply (clause 11C applies); (c) if operating under employment, Client Money is held by the employer; (d) under any model, the Fractional Counsel must disclose to each Client through the Platform which entity holds their Client Money and under which regulatory framework.

19.3 The Fractional Counsel's PII and complaints position depends on their operating model: (a) Freelance model: the Fractional Counsel must hold their own adequate and appropriate PII and maintain their own complaints procedure (clauses 17 and 18B apply); (b) Firm model: the firm's PII and complaints procedure apply (clauses 11A and 11B apply); (c) Employment model: the employer's PII and complaints procedure apply. Under all models, the Legal Ombudsman has jurisdiction over the Fractional Counsel's work. The Fractional Counsel must disclose to each Client which entity's PII and complaints procedure apply.

19A. Of Counsel

19A.1 An "Of Counsel" solicitor is a solicitor who has a formal professional relationship with an SRA-authorised Law Firm but who is not a partner, member, director, or employee of that firm. Of Counsel arrangements may include (but are not limited to) senior solicitors retained on a consultancy basis, retired or semi-retired partners maintaining a formal association with a former firm, and solicitors with a "door tenant" or affiliate relationship with a firm. The term "Of Counsel" is not a defined regulatory category under the SRA Standards and Regulations, and its use does not in itself determine the solicitor's regulatory status.

19A.2 Before registering on the Platform, an Of Counsel solicitor must determine and confirm to the Platform which of the following regulatory models applies to their practice (a) they are practising under the authorisation of the Law Firm with which they have the Of Counsel relationship, in which case the firm's COLP, PII, SRA Accounts Rules obligations, supervision arrangements, and complaints procedure apply to work undertaken through the Platform, (b) they are practising as a Freelance Solicitor in their own right (in which case all Freelance Solicitor requirements under clause 17 apply), or (c) they are practising through their own SRA-authorised entity (in which case all Law Firm requirements under clause 9 apply). The Of Counsel solicitor must select the applicable model at registration and must promptly notify the Platform of any change.

19A.3 Where an Of Counsel solicitor practises under model (a) in clause 19A.2, the Of Counsel solicitor warrants that (a) the Law Firm has given written consent to the solicitor advertising and providing legal services to Clients introduced through the Platform under the firm's authorisation, (b) the firm's PII extends to cover work undertaken for Platform Clients and the firm's insurer has been notified of the arrangement, (c) the firm's COLP is aware of the Of Counsel solicitor's use of the Platform and has confirmed that adequate supervision arrangements are in place, and (d) the client retainer for work undertaken through the Platform is with the firm (not with the Of Counsel solicitor personally), and the firm's complaints procedure and access to the Legal Ombudsman apply.

19A.4 The Of Counsel solicitor must ensure that their Platform profile and all communications with Clients clearly state (a) the name, SRA authorisation number, and regulatory status of the firm through which they practise (where applicable), (b) the nature of the Of Counsel relationship (to avoid any implication that the solicitor is a partner, director, or employee of the firm), (c) whether the client's retainer will be with the firm or with the solicitor personally, and (d) which entity's PII covers the work and whether the SRA Compensation Fund is available. These disclosures are required by SRA Code of Conduct paragraphs 8.10 and 8.11.

19A.5 The Platform does not verify the terms of any Of Counsel arrangement between a solicitor and a Law Firm, does not assess whether the arrangement provides adequate PII, supervision, or regulatory cover, and accepts no liability for any deficiency in the arrangement or for any loss suffered by a Client as a result of the Of Counsel solicitor's practice model.

19B. Consultant Solicitors

19B.1 A "Consultant Solicitor" is a solicitor who provides legal services on a self-employed or consultancy basis under a contractual arrangement with an SRA-authorised Law Firm, rather than as an employee, partner, member, or director of that firm. Consultant solicitor models are widely used in the legal profession and may involve fee-sharing arrangements between the consultant and the host firm. The SRA does not have a distinct regulatory category for consultant solicitors, the solicitor's regulatory position depends on whether they practise under the host firm's authorisation or independently.

19B.2 Before registering on the Platform, a Consultant Solicitor must determine and confirm to the Platform which regulatory model applies (a) they are practising under the authorisation of the host Law Firm, in which case the firm's COLP, PII (including the excess liability), SRA Accounts Rules obligations, supervision arrangements, and complaints procedure apply to work undertaken through the Platform, or (b) they are practising as a Freelance Solicitor in their own right (in which case all Freelance Solicitor requirements under clause 17 apply, and the solicitor must hold their own practising certificate and maintain their own PII). The Consultant Solicitor must select the applicable model at registration and must promptly notify the Platform of any change.

19B.3 Where a Consultant Solicitor practises under the host firm's authorisation (model (a) in clause 19B.2), the Consultant Solicitor warrants that (a) the consultancy agreement between the solicitor and the host firm expressly permits the solicitor to advertise and accept instructions from Clients introduced through the Platform, (b) the host firm's PII covers work undertaken for Platform Clients and the solicitor has confirmed with the host firm whether the solicitor or the firm bears liability for the PII excess in respect of Platform work, (c) the host firm's supervision arrangements extend to work undertaken for Platform Clients, in compliance with the SRA's Effective Supervision Guidance, (d) the client retainer for work undertaken through the Platform is with the host firm (not with the Consultant Solicitor personally), and (e) the host firm's COLP has been notified of the Consultant Solicitor's registration on the Platform.

19B.4 The Consultant Solicitor must ensure that their Platform profile and all communications with Clients clearly state (a) the name, SRA authorisation number, and regulatory status of the host firm through which they practise (where applicable), (b) that they operate as a consultant to the host firm and not as an employee, partner, or director, (c) whether the client's retainer will be with the host firm or with the solicitor personally, (d) which entity's PII covers the work and the level of cover available, and (e) whether the SRA Compensation Fund is available to the Client. These disclosures are required by SRA Code of Conduct paragraphs 8.10 and 8.11.

19B.5 The Platform does not provide supervision of Consultant Solicitors or any other Registered Professional. The Platform does not verify the terms of any consultancy arrangement, does not assess whether the arrangement provides adequate PII, supervision, or regulatory cover, and accepts no liability for any deficiency in the arrangement or for any loss suffered by a Client arising from the Consultant Solicitor's practice model.

19A.6 The Of Counsel solicitor warrants that at registration and continuously throughout their use of the Platform: (a) they hold a current practising certificate issued by the SRA; (b) they are in good standing with the SRA and have not been the subject of any finding of professional misconduct, conditions on their practising certificate, or suspension; (c) they maintain adequate and appropriate professional indemnity insurance (whether through the firm with which they have the Of Counsel relationship or independently); and (d) they will immediately notify the Platform if any of these warranties ceases to be true.

20. IR35 and Employment Status

20.1 Where the Fractional Counsel provides services through their own limited company or as a sole trader, off-payroll working rules (IR35) may apply. The Solicitor must cooperate with status determination requests from medium and large clients and understands that incorrect status determination has significant tax implications.

21. Disclosure Obligations

21.1 The Freelance Solicitor or Fractional Counsel must clearly disclose to each Client (a) their regulatory status and the nature of their practice, (b) that they are not part of a traditional Law Firm (where applicable), (c) their PII arrangements and limitations, (d) Client Money restrictions, (e) SRA Compensation Fund limitations, (f) any limitations on the services they can provide, and (g) their complaints procedure.

21A.1 A solicitor engaged as a consultant through a Law Firm on the Platform practises under the regulatory framework of that firm. The firm's SRA Accounts Rules obligations, PII, COLP, COFA, complaints procedure, and supervision arrangements apply to the consultant's work. The consultant must: (a) confirm at registration which firm they practise through; (b) ensure the firm is aware of and consents to their listing on the Platform; (c) ensure Client Money arising from Platform matters is held by the firm in the firm's Client Account; and (d) not hold Client Money in a personal account or any account outside the firm's Client Account.

21A.2 If the consultant ceases their arrangement with the firm, they must immediately notify the Platform and must not accept new matters through the Platform until they have confirmed a new regulatory framework (whether as a Freelance Solicitor under clause 17, through a new Law Firm under clause 9, or through their own SRA-authorised entity).

21A.3 The firm through which the Consultant practises must maintain PII that complies with the SRA Indemnity Insurance Rules and the SRA Minimum Terms and Conditions, and that cover must extend to the Consultant's work on Platform matters. The Consultant must verify this at registration and must notify the Platform within forty-eight (48) hours if the firm's PII lapses, is not renewed, or ceases to cover the Consultant's work. If the firm enters run-off, the Consultant must confirm that run-off cover extends to Platform matters or must cease accepting new matters through the Platform.

PART F BARRISTERS

22. Barrister Eligibility and Registration

22.1 To register, the Barrister must (a) be called to the Bar of England and Wales by an Inn of Court, (b) hold a current practising certificate issued by the BSB, (c) have Public Access (Direct Access) authorisation where offering services directly to the public through the Platform, and (d) not be subject to any practising restrictions preventing services through the Platform.

22.2 Types of Barrister registration (a) self-employed Barristers (in chambers), (b) employed Barristers, (c) Barristers in BSB-authorised bodies, and (d) unregistered Barristers (who may only provide unreserved legal services and must clearly disclose this limitation).

23. BSB Regulatory Compliance

23.1 The Barrister warrants compliance with BSB Core Duties CD1 (observe duty to the court), CD2 (act in best interests of each client), CD3 (act with honesty and integrity), CD4 (maintain independence), CD5 (not diminish public confidence), CD6 (keep client affairs confidential), CD7 (provide competent standard of service), CD8 (not discriminate unlawfully), CD9 (be open and co-operative with regulators), and CD10 (take reasonable steps to manage practice effectively).

23.2 The Barrister acknowledges and complies with the Cab Rank Rule where applicable the Barrister must not withhold services on grounds relating to the nature of the case, the conduct, opinions, or beliefs of the client, the source of financial support, or any grounds related to a protected characteristic.

24. Direct Access and Referral Work

24.1 Barristers offering Direct Access services must (a) hold current Public Access authorisation, (b) have completed the BSB Public Access course, (c) assess whether the client's case is suitable for direct access, (d) provide a Client Care Letter complying with BSB requirements, (e) inform clients of limitations without a solicitor, and (f) not accept cases unsuitable for direct access, including cases involving vulnerable clients who require solicitor support, cases requiring the investigation of complex facts, and cases where the client cannot give proper instructions.

24.2 Barristers receiving referral work from solicitors through the Platform must comply with all BSB Conduct Rules relating to instructions from professional clients.

24A.1 The Barrister must maintain professional indemnity insurance through the Bar Mutual Indemnity Fund (BMIF) or an equivalent approved insurer, at a level that provides adequate and appropriate cover for the work undertaken through the Platform. The Barrister must: (a) confirm their BMIF membership and level of cover at registration; (b) notify the Platform within forty-eight (48) hours if their BMIF cover lapses or is not renewed; (c) ensure their cover extends to work undertaken through the Platform (including direct access work); and (d) disclose to each Client that their insurance is through the BMIF (not the SRA Indemnity Insurance Rules) and that the SRA Compensation Fund does not apply to Barristers.

25. Barrister Client Money and Fees

25.1 Barristers operating through the Platform must not hold Client Money. All fees must be processed through the Platform's payment mechanism. Fees for legally aided work are excluded from the Platform payment mechanism and are subject to Legal Aid Agency procedures.

PART F-A SCOTLAND AND NORTHERN IRELAND PRACTITIONERS

16A.1 This Part applies to solicitors, advocates, and barristers qualified in Scotland or Northern Ireland who register on the Platform. References to "Solicitor" in these Terms include (where the context permits) solicitors admitted by the Law Society of Scotland, advocates admitted to the Faculty of Advocates, solicitors admitted by the Law Society of Northern Ireland, and barristers called to the Bar of Northern Ireland.

16B. Scotland: Regulatory Framework

16B.1 Solicitors qualified in Scotland are regulated by the Law Society of Scotland. Advocates are regulated by the Faculty of Advocates. The applicable rules of professional conduct are the Law Society of Scotland Practice Rules and the Faculty of Advocates Guide to the Professional Conduct of Advocates (as applicable). References in these Terms to the SRA Code of Conduct shall, for Scottish practitioners, be read as references to the equivalent provisions of the Law Society of Scotland Practice Rules or the Faculty of Advocates Guide to Professional Conduct. The Regulation of Legal Services (Scotland) Act 2025 may introduce changes to the regulatory framework for legal services in Scotland. Scottish practitioners must comply with any requirements arising from this legislation as they come into force.

16B.2 Complaints about Scottish solicitors and advocates are handled by the Scottish Legal Complaints Commission (SLCC), which is the statutory gateway for all complaints about legal practitioners in Scotland. The SLCC may handle service complaints itself or refer conduct complaints to the Law Society of Scotland or the Faculty of Advocates for investigation. Contact: Scottish Legal Complaints Commission, Capital Building, 12-13 St Andrew Square, Edinburgh, EH2 2AF. Telephone: 0131 201 2130. Website: www.scottishlegalcomplaints.org.uk.

16B.3 The Scottish Solicitors' Guarantee Fund provides a measure of protection to clients who have suffered loss as a result of dishonesty on the part of a Scottish solicitor. The Fund is administered by the Law Society of Scotland.

16B.4 Scottish solicitors must maintain client accounts in accordance with the Law Society of Scotland Accounts Rules. References in these Terms to SRA Accounts Rules shall, for Scottish solicitors, be read as references to the Law Society of Scotland Accounts Rules.

16B.5 Scottish solicitors must hold professional indemnity insurance through the Master Policy arranged by the Law Society of Scotland, or through an approved alternative arrangement.

16C. Northern Ireland: Regulatory Framework

16C.1 Solicitors qualified in Northern Ireland are regulated by the Law Society of Northern Ireland. Barristers are regulated by the Bar of Northern Ireland (the Inn of Court of Northern Ireland and the Bar Council). The applicable rules of professional conduct are the Solicitors (Northern Ireland) Order 1976 and associated regulations (for solicitors) and the Code of Conduct of the Bar of Northern Ireland (for barristers). References in these Terms to the SRA Code of Conduct shall, for Northern Ireland practitioners, be read as references to the equivalent provisions of the applicable Northern Ireland professional conduct rules.

16C.2 Service complaints about solicitors in Northern Ireland are handled by the independent Solicitor Complaints Committee (SCC). Conduct complaints are handled by the Law Society of Northern Ireland. If a complainant is dissatisfied with how the Law Society handled a conduct complaint, the matter may be referred to the Lay Observer for Northern Ireland. Complaints about barristers in Northern Ireland are handled by the Bar of Northern Ireland. Contact: Solicitor Complaints Committee, Law Society House, 96 Victoria Street, Belfast, BT1 3NL. Website: www.scc-ni.org. Law Society of Northern Ireland (conduct complaints), 96 Victoria Street, Belfast, BT1 3GN. Telephone: 028 9023 1614. Website: www.lawsoc-ni.org. Lay Observer for Northern Ireland: www.layobserverni.com. Bar of Northern Ireland, Bar Library, 91 Chichester Street, Belfast, BT1 3JQ. Website: www.barofni.com.

16C.3 The Solicitors' Compensation Fund (Northern Ireland) provides a measure of protection to clients who have suffered loss as a result of dishonesty on the part of a Northern Ireland solicitor. The Fund is administered by the Law Society of Northern Ireland.

16C.4 Northern Ireland solicitors must maintain client accounts in accordance with the Solicitors' Accounts Regulations (Northern Ireland). References in these Terms to SRA Accounts Rules shall, for Northern Ireland solicitors, be read as references to the applicable Northern Ireland accounts regulations.

16C.5 Northern Ireland solicitors must hold professional indemnity insurance in accordance with the requirements of the Law Society of Northern Ireland.

16D. Cross-Border Practice

16D.1 Where a Scottish or Northern Ireland practitioner advises on the law of England and Wales, or where an England and Wales practitioner advises on Scots law or Northern Ireland law, the practitioner must ensure that they are qualified and authorised to provide such advice and must comply with the professional conduct rules of every jurisdiction in which they practise. The Platform does not assess whether a practitioner is qualified to advise on the law of a jurisdiction other than their home jurisdiction.

16D.2 Where a matter involves the law of more than one UK jurisdiction, the practitioner must disclose this to the Client and must consider whether a referral to a practitioner qualified in the other jurisdiction is appropriate.

PART G PERMITTED ACTIVITIES, RESTRICTIONS, AND DISCLOSURE

26. Reserved Legal Activities

26.1 The LSA, section 12 and Schedule 2, defines six Reserved Legal Activities (a) exercise of a right of audience, (b) conduct of litigation, (c) reserved instrument activities, (d) probate activities, (e) notarial activities, and (f) administration of oaths. It is a criminal offence under LSA section 14 to carry on a reserved legal activity without being entitled to do so. The maximum penalty is an unlimited fine and imprisonment for up to two years.

27. Permitted Activities by Category

27.1 Solicitors admitted to the Roll may carry on all Reserved and Unreserved Legal Activities for which they are competent.

27.1A Where a Solicitor is also authorised by an Other Approved Regulator, the Solicitor must ensure that services provided through the Platform are provided in their capacity as an SRA-authorised solicitor unless the Solicitor has (a) identified the relevant services as falling within the scope of the Other Approved Regulator's authorisation, (b) made all disclosures required by clause 4A-A.3, and (c) recorded the regulatory basis in the Milestone Proposal. The Solicitor must not hold themselves out to Clients as acting in a regulatory capacity other than SRA-authorised solicitor without making the required disclosures.

27.2 RELs may carry on Reserved and Unreserved Legal Activities on the same basis as Solicitors, subject to the conditions set out in clause 14.1.

27.3 RFLs may carry on Unreserved Legal Activities only.

27.4 Freelance Solicitors may carry on Reserved Legal Activities (with at least three years' PQE) and Unreserved Legal Activities, subject to employment and Client Money restrictions.

27.5 Barristers with Public Access authorisation may exercise rights of audience and conduct litigation where authorised, may provide legal advice and other Unreserved Legal Activities.

27.6 RSLs may carry on Unreserved Legal Activities under supervision only, may not carry on any Reserved Legal Activity in their own right (see clause 13 for RFL restrictions).

27.7 Trainee Solicitors may carry out Unreserved Legal Activities under supervision, may assist with Reserved Legal Activities under direct supervision, but do not carry on such activities in their own right.

27.8 Non-Qualified Staff may carry out Unreserved Legal Activities under supervision, must not carry on any Reserved Legal Activity independently.

28. Registered Swiss Lawyers (RSLs)

28.1 An RSL must at all times be supervised by a Supervising Solicitor. The Supervising Solicitor retains responsibility for quality and regulatory compliance. The Platform requires identification of the Supervising Solicitor at registration and verifies that they hold a current practising certificate.

28.2 An RSL must not practise as a sole practitioner, as a Freelance Solicitor, or hold Client Money independently.

29. Trainee Solicitors

29.1 All work carried out by a Trainee Solicitor through the Platform must be supervised by a Supervising Solicitor. The Supervising Solicitor must review the Trainee's work, take responsibility for its quality, and ensure that the Trainee does not carry on Reserved Legal Activities independently. The Client must be informed before the engagement begins that the matter will be handled by a Trainee Solicitor under supervision.

29A.1 A Trainee Solicitor may only use the Platform under the direct supervision of a qualified solicitor who holds a current practising certificate and who is registered on the Platform or employed by a firm registered on the Platform. The supervising solicitor must: (a) review and approve all work product before it is delivered to the Client; (b) be identified by name in the Client Care Letter and on the matter record; (c) remain responsible for the quality and compliance of the Trainee's work under Rule 3.5 of the SRA Code of Conduct and the SRA Education, Training and Assessment Provider Regulations; and (d) ensure the Trainee does not hold themselves out as a qualified solicitor. The supervising solicitor is personally responsible for ensuring the Trainee's conduct on the Platform complies with these Terms.

30. Non-Qualified Staff

30.1 Non-Qualified Staff may be listed on the Platform only in connection with a supervising Authorised Body or Solicitor. Their work must be supervised by an authorised person. Clients must be informed of the regulatory status of the person carrying out the work.

31. Supervision Requirements

31.1 Where supervision is required (RSLs, Trainee Solicitors, Non-Qualified Staff), the Supervising Solicitor must (a) hold a current practising certificate, (b) be competent in the area of work, (c) review work product before it is provided to the Client, (d) be available for guidance and queries, (e) take responsibility for compliance, and (f) be identified on the Platform profile and disclosed to the Client.

32. Disclosure Obligations by Category

32.1 Each category of legal professional must accurately disclose on their Platform profile (a) their regulatory status (Solicitor, RFL, REL, RSL, Freelance Solicitor, Barrister, Trainee, etc.), (b) the scope of services they are entitled to provide (Reserved, Unreserved, or both), (c) their SRA or BSB registration number, (d) any supervision arrangements, (e) any limitations on the services they can provide, and (f) any restrictions on Client Money, PII, or Compensation Fund access. Failure to make required disclosures is a breach of these Terms and may constitute a breach of the SRA or BSB Code of Conduct.

PART H SRA COMPLIANCE WARRANTIES

The warranties in this Part H are given by the Solicitor to the Platform. The Platform requires these warranties as conditions of access to the marketplace. The Platform's inclusion of SRA compliance requirements in these Terms does not mean the Platform is regulated by, endorsed by, or affiliated with the SRA or the Law Society. The Platform is not an SRA-regulated entity and does not supervise, monitor, or enforce SRA compliance. SRA compliance is solely the Solicitor's responsibility and is regulated exclusively by the SRA.

33. SRA Authorisation Warranty

33.1 The Solicitor warrants that (a) they are currently authorised by the SRA, (b) their authorisation is not subject to conditions preventing Platform services, (c) they have not been subject to any SRA intervention, (d) they have disclosed any regulatory findings, sanctions, or disciplinary matters in the previous 5 years, and (e) they will immediately notify the Platform of any change to their authorisation status.

34. SRA Principles Compliance

34.1 The Solicitor warrants compliance with the seven SRA Principles (1) upholding the rule of law, (2) upholding public trust, (3) acting with independence, (4) acting honestly, (5) acting with integrity, (6) encouraging equality, diversity and inclusion, and (7) acting in the best interests of each client. Where Principles conflict, Principles 1 and 2 take precedence.

35. SRA Code of Conduct Compliance

35.1 The Solicitor warrants compliance with the SRA Code, including Rules 1.1-1.4 (trust and fairness), Rules 2.1-2.7 (dispute resolution), Rules 3.1-3.5 (service and competence), Rules 4.1-4.3 (Client Money), Rules 5.1-5.3 (referrals and introductions), Rules 6.1-6.5 (conflicts, confidentiality, disclosure), and Rules 8.1-8.11 (client identification and information).

35.2 Equality, Diversity and Inclusion The Solicitor warrants that they and their firm (a) have an EDI policy, (b) do not discriminate unlawfully, (c) make reasonable adjustments for disabled clients and staff, (d) monitor and report EDI data as required, and (e) comply with the Equality Act 2010.

36. SRA Transparency Rules

36.1 Website Information The Solicitor must display the SRA digital badge on their own firm website (where practising through an SRA-authorised firm, in accordance with SRA Transparency Rules). For the avoidance of doubt, the SRA digital badge is for use on the Solicitor's own website only - it must not be displayed on the Platform, and the Platform does not display the SRA digital badge. The Solicitor must also ensure the following are published on their own firm website: complaints procedure published, Legal Ombudsman information provided (including 1-year and 6-year time limits), SRA regulatory status stated, PII details available. Where the Solicitor's services are listed on the Platform, the Solicitor must ensure that the Platform listing accurately reflects the Solicitor's SRA regulatory status and does not give the impression that the Platform itself is SRA-regulated. The Platform displays a clear statement that it is not regulated by the SRA.

36.2 Price Information for Specified Services (residential conveyancing, uncontested probate, motoring offences, employment tribunal, immigration, debt recovery up to £100k, licensing) total cost or range published, basis of charges stated, disbursements itemised, VAT stated, timescales provided, key stages explained, qualifications and experience disclosed. Where pricing information is displayed on the Platform, the Solicitor is solely responsible for the accuracy and compliance of that information with the SRA Transparency Rules.

37. Professional Indemnity Insurance

37.1 The Solicitor warrants PII that (a) complies with SRA Indemnity Insurance Rules (where practising through an SRA-authorised firm), (b) provides minimum cover of £2 million (Recognised Bodies), £1 million (Licensed Bodies), £500,000 (Recognised Sole Practices), (c) is provided by a qualifying insurer, (d) covers all services provided to Clients introduced through the Platform, and (e) remains in force throughout this agreement. Where the Solicitor practises as a Freelance Solicitor or from an unregulated entity, the PII requirements in clause 4E apply and the Platform requires, as a condition of registration, PII cover that is reasonably equivalent to the SRA's minimum terms and conditions. In all cases, the Solicitor must inform each Client of the PII arrangements in place, as required by clause 4C.1 and SRA guidance on unregulated organisations.

37.2 Run-off cover where the Solicitor ceases practice, leaves a firm, or the Solicitor's firm closes, run-off cover must be maintained in accordance with the SRA Indemnity Insurance Rules for the applicable period. The Platform must be notified immediately. Clients introduced through the Platform must be notified of the change in circumstances and of any impact on the regulatory protections available to them.

38. COLP and COFA Obligations

38.1 Where required (a) a COLP has been designated and approved by the SRA with systems to identify, rectify, and report compliance failures, (b) a COFA has been designated and approved with compliance with SRA Accounts Rules, (c) both have adequate authority and resources, and (d) the COLP oversees AML compliance in coordination with the MLRO.

39. ECCTA 2023 Compliance

39.1 The Solicitor warrants awareness of and compliance with ECCTA 2023, including reasonable fraud prevention procedures where the firm is a 'large organisation' and enhanced company transparency requirements.

39A. Anti-Bribery and Anti-Corruption Compliance

39A.1 The Solicitor must comply with the Bribery Act 2010 and all applicable law relating to anti-bribery and anti-corruption. The Solicitor must not offer, promise, give, request, or accept any bribe or other improper payment or advantage in connection with their use of the Platform or services provided to Clients.

39A.2 The Solicitor warrants that they have adequate procedures in place to prevent bribery by persons associated with them, in accordance with section 7 of the Bribery Act 2010. Where the Solicitor is a firm, the firm's COLP must have oversight of anti-bribery compliance.

39A.3 The Solicitor must not use the Platform in connection with any Client, matter, or transaction where the Solicitor knows or suspects that the matter involves or may involve bribery, corruption, or facilitation of tax evasion within the meaning of ECCTA 2023.

PART I AML/KYC COMPLIANCE

AML/KYC compliance is solely the Solicitor's responsibility. The Platform is not a 'relevant person' under MLR 2017, is not supervised for AML purposes by any body, does not conduct customer due diligence, and does not provide legal or compliance advice on AML matters. The Platform's inclusion of AML requirements in these Terms is a contractual condition of marketplace access only and does not constitute AML supervision or regulatory endorsement.

40. AML Supervisory Status

40.1 The Solicitor warrants AML supervision by the SRA (or FCA following transition), the Law Society of Scotland (for Scottish solicitors), or the Law Society of Northern Ireland (for Northern Ireland solicitors), as applicable; compliance with MLR 2017 and LSAG 2025; and no AML-related enforcement action. The Platform does not assume any AML supervisory responsibilities.

40.2 FCA Transition The Solicitor will comply with transitional requirements, register with the FCA as required, and notify the Platform within 14 days of any supervisory change.

40A. FCA Single Professional Services Supervisor Transition

40A.1 The Solicitor acknowledges that the UK Government announced on 21 October 2025 that the Financial Conduct Authority (FCA) will become the Single Professional Services Supervisor (SPSS) for anti-money laundering (AML) and counter-terrorist financing (CTF) supervision, transferring supervisory responsibility from the SRA and other Professional Body Supervisors to consolidated FCA supervision.

40A.2 The Solicitor warrants and undertakes that they will (a) monitor all communications from the SRA and the FCA regarding the transition timeline and requirements, (b) register with the FCA as required under the transitional arrangements, (c) pay any applicable FCA supervision fees, (d) comply with FCA AML supervision standards, which may differ from current SRA standards in areas including risk assessment methodology, reporting frequency, inspection scope, and penalties, (e) update their firm-wide risk assessment, AML policies, controls, and procedures to reflect FCA requirements, (f) ensure all staff receive training on FCA-specific AML supervisory requirements, and (g) notify the Platform within 14 days of completion of FCA registration and of any supervisory action taken by the FCA.

40A.3 During the transition period, the Solicitor must maintain compliance with current SRA AML supervisory requirements until formally transferred to FCA supervision, and must comply with any dual-reporting obligations that may apply during the transition.

40B.1 The AML supervisory body and obligations vary by solicitor type: (a) Law Firms authorised by the SRA: the SRA is the AML supervisor; the firm must be registered with the SRA for AML purposes and must appoint a nominated officer (MLRO); (b) Freelance Solicitors: if providing services within the regulated sector (as defined in the Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017), the SRA is the AML supervisor; the Freelance Solicitor must conduct their own risk assessment and CDD; (c) Barristers: the BSB is the AML supervisor for barristers in the regulated sector; the Barrister must comply with BSB AML guidance; (d) RFLs and RELs: must comply with the AML obligations of the entity through which they practise; (e) Consultants and Of Counsel: AML obligations are those of the firm through which they practise; the firm's MLRO is responsible. Regardless of type, every Solicitor must cooperate with the Platform's own AML screening and must not accept a matter where they have reasonable grounds to suspect money laundering or terrorist financing.

41. Firm-Wide Risk Assessment

41.1 The Solicitor's firm must have a written PWRA complying with MLR 2017 Regulations 18 and 18A, reviewed within thirty (30) days, covering customer, product, delivery channel, geographical, supply chain, and new product risks, with controls linked to identified risks and senior management approval.

42. Customer Due Diligence

42.1 For all Platform-introduced Clients (a) CDD before establishing business relationship, (b) client identification and verification using reliable, independent sources, (c) beneficial ownership identification (>25% per LSAG 2025), (d) purpose and nature of relationship assessed, (e) source of funds verified with complete audit trail, (f) ongoing monitoring, and (g) records maintained.

42.1A Buyer Type CDD Differentiation

42.1A.1 The Platform provides the Solicitor with the Client's Buyer Type before the Scoping Call. The Solicitor must use the Buyer Type to determine the appropriate scope and level of CDD. The Solicitor must not rely on the Client's self-selected Buyer Type as a substitute for independent verification. The Platform provides the Buyer Type for guidance only and does not verify it. The Platform is a technology service provider, is not regulated by the SRA, and does not conduct CDD.

42.1A.2 Where the Client is a Corporate Entity (Private Limited Company, PLC, LLP, CIC, CIO, or other body corporate registered with Companies House), the Solicitor must, in addition to standard CDD: (a) verify the entity's identity against the Companies House register, (b) identify and verify all beneficial owners holding more than 25% of shares, voting rights, or the right to appoint or remove directors (MLR 2017 Regulation 31), (c) identify the ownership and control structure including any complex or multi-layered arrangements, nominee shareholdings, or trust structures, (d) verify the authority of the person providing instructions on behalf of the entity (board resolution, directorship, designated member status, or power of attorney), and (e) apply enhanced due diligence where the ownership structure is complex, opaque, or involves high-risk jurisdictions.

42.1A.3 Where the Client is a Law Firm (an entity authorised and regulated by the SRA or BSB) instructing the Solicitor on behalf of its own client, the Solicitor must: (a) verify the Law Firm's SRA or BSB registration, (b) confirm the identity and authority of the person giving instructions, (c) determine whether the Solicitor is required to conduct independent CDD on the Law Firm's underlying client (the Solicitor may rely on the Law Firm's CDD only where the conditions in MLR 2017 Regulation 39 are met), (d) if the Solicitor cannot satisfy themselves as to the identity of the underlying client, the Solicitor must conduct their own CDD or decline the instruction, and (e) conflict-check both the Law Firm and the underlying client.

42.1A.4 Where the Client is a Sole Trader, General Partnership, or Professional Body, the Solicitor must verify the identity of the individual(s) with control, the trading name and principal place of business, and any regulatory registrations. For partnerships, the Solicitor must identify all partners who hold more than 25% of the capital or profits.

42.2 Third-Party Source of Funds (LSAG 2025) third party identified, relationship understood, reason for contribution verified, third party ID verified (risk-proportionate), source of funds verified, gift/loan documentation obtained.

43. Enhanced Due Diligence

43.1 EDD applied for PEPs (foreign and domestic), family members and close associates of PEPs, clients from FATF high-risk countries, complex or unusually large transactions, and any higher-risk situation. EDD measures include senior management approval, source of wealth and funds verification, enhanced ongoing monitoring, and more frequent reviews.

44. Simplified Due Diligence

44.1 Simplified CDD may only be applied where permitted by MLR 2017 with documented reasons. It is not a complete exemption from CDD requirements.

45. Sanctions Screening

45.1 Screening against UK (OFSI), EU, UN, and US (OFAC) sanctions lists before and during business relationships, covering all parties, beneficial owners, and transaction counterparties. Matches reported to OFSI. FATF Black and Grey Lists checked regularly with mandatory EDD for high-risk country connections.

46. MLRO and Governance

46.1 Appointed MLRO with sufficient seniority and authority, MLCO at board level, reporting lines established. For Sole Practitioners and Freelance Solicitors personal fulfilment of MLRO functions or documented alternative arrangements.

47. Suspicious Activity Reporting

47.1 Internal procedures for recognising and reporting suspicious activity, SARs to NCA when required, appropriate consent sought, no tipping off, records maintained.

48. Record Keeping

48.1 CDD records retained 5 years from end of relationship, transaction records 5 years from transaction date, internal SAR records 5 years from decision, all records retrievable without undue delay.

49. AML Training

49.1 Training covering money laundering and terrorist financing law, firm procedures, suspicious activity recognition, internal reporting, sanctions, LSAG 2025 changes, and ECCTA 2023. Provided at induction and refreshed at least annually.

PART J CONSUMER PROTECTION COMPLIANCE

Consumer protection compliance is the sole responsibility of the Solicitor. The Platform does not advise on consumer protection obligations, does not assess whether Clients are consumers, and does not provide legal advice on consumer rights. The Platform's inclusion of consumer protection requirements in these Terms is a contractual condition of marketplace access only.

50. Consumer Rights Act 2015

50.1 For Consumers reasonable care and skill, agreed or reasonable timescale, reasonable price if not agreed, information provided becomes binding. Unfair terms protection terms reviewed for fairness, no unfair terms, key terms prominent and transparent, statutory rights not excluded.

51. Consumer Contracts Regulations 2013

51.1 For distance/off-premises Consumer contracts pre-contract information, 14-day cancellation right explained, model cancellation form provided, confirmation on durable medium. Waiver express request to commence, acknowledgement of loss of cancellation right, documentary evidence retained.

51.2 For the avoidance of doubt, the cancellation rights under the CCR 2013 apply separately to (a) the Platform's services (including the Initial Consultation Connection Fee), where the Client has entered into the contract with the Platform at a distance or off-premises, and (b) the Solicitor's legal services, where the Client has entered into the retainer with the Solicitor at a distance or off-premises. The Client's right to cancel the Platform's service under the CCR 2013 does not automatically cancel the Solicitor's retainer, and vice versa. The Solicitor is solely responsible for providing the Client with the information required by CCR 2013 regulation 13 in respect of the Solicitor's own services, including the model cancellation form, the 14-day cancellation period, and any request for performance to begin within the cancellation period (together with the Client's acknowledgement that the right to cancel will be lost once the service has been fully performed). The Platform provides CCR 2013 information to the Client in respect of the Platform's own services only. Before the Initial Consultation Connection Fee is charged to the Client, the Platform displays a pre-payment information screen containing all information required by CCR 2013 Regulation 13, which the Client must acknowledge before payment is processed.

52. DMCCA 2024

52.1 All mandatory costs disclosed upfront, no drip pricing, total price at outset, no hidden charges. Consumer/business status determined and documented at outset.

PART K LAW SOCIETY AND PRACTICE STANDARDS

53. Practice Management Standards

53.1 Governance and management structures, financial management and controls, staff supervision, risk management, quality assurance, business continuity (client matters continue, file handover arrangements, data backed up, key person dependencies mitigated).

54. Accreditation and Quality Marks

54.1 Any claimed accreditation (CQS, WIQS, Lexcel, specialist panel membership) must be currently valid, with ongoing requirements met and immediate notification if accreditation lapses.

55. Client Care Standards

55.1 For all Platform-introduced Clients Client Care Letter at outset, scope clearly defined, costs information per Transparency Rules, responsible person identified, complaints procedure provided, Legal Ombudsman information (1-year/6-year limits), SRA contact details, Client kept informed.

PART L PRE-ENGAGEMENT, CONFLICTS, AND MATTER OPENING

Pre-engagement checks, conflicts assessments, and matter opening procedures are the sole responsibility of the Solicitor. The Platform does not conduct, supervise, or advise on pre-engagement checks and does not provide legal or compliance advice on these matters. The Platform's provision of a Matter Opening Checklist is for administrative convenience only and does not constitute legal advice or regulatory guidance.

56. Mandatory Pre-Engagement Checks

56.1 Before accepting instructions, mandatory pre-engagement checks must be completed. A Client Care Letter must not be issued until all checks are satisfactorily completed. During the pre-engagement period, the Buyer has the status of a potential client only, no retainer exists and no duty of care arises.

56.1A To protect Client identity and support the Platform's commercial safeguards, the Client's full name is not immediately disclosed to the Solicitor. Prior to the conflict check, the Solicitor sees only the Client's first name and surname initial (for example, "Sarah T."). The sequence is as follows: (a) the Solicitor receives the booking notification showing the Client's anonymised name and a summary of the matter type, (b) the Solicitor confirms through the Platform that they are willing to act and have the competence and capacity to handle the matter, (c) the Platform then releases the Client's full name to the Solicitor, (d) the Solicitor conducts a full conflict check against the Client's full name in accordance with SRA Code of Conduct paragraphs 6.1 and 6.2, and (e) the Solicitor confirms through the Platform that no conflict has been identified (or, if a conflict exists, declines the booking). The Scoping Call link is not activated until step (e) is complete. The Solicitor's full identity is not disclosed to the Client until the Client has paid the Initial Consultation Connection Fee and the Solicitor has placed a pre-authorisation card hold. The Solicitor must not attempt to identify the Client through other means before the Client's full identity is released through the Platform.

57. Conflicts of Interest

57.1 Thorough conflicts check per SRA Code paragraphs 6.1 and 6.2 (a) check all parties against firm records, (b) identify own interest conflicts, (c) identify client conflicts, (d) consider exceptions, and (e) document outcome. If a conflict exists and no exception applies, decline instructions and record the reason. Where informed consent to a client conflict is sought, it must be in writing based on full disclosure.

57.2 The Solicitor must identify and manage both client conflicts (where the Solicitor's duty to act in the best interests of one client conflicts with the duty owed to another client) and own interest conflicts (where the Solicitor's personal interests, financial interests, or business relationships conflict with the duty owed to a client). Where an own interest conflict arises in connection with a matter accepted through the Platform (including any financial interest in the Platform's fee arrangements), the Solicitor must not act or must cease to act unless the conflict can be managed in accordance with the SRA Code of Conduct.

57.3 If the Solicitor discovers a conflict of interest after the Scoping Call has taken place (whether before or after clicking "proceed"), the Solicitor must immediately decline to proceed through the Platform, notify the Platform that the matter cannot proceed due to a conflict, and inform the Client that the Solicitor is unable to act without disclosing confidential information about the nature of the conflict (unless disclosure is required or permitted). The Client will be offered an alternative Solicitor match and the Solicitor's pre-authorisation card hold (clause 85C) will be released. The Solicitor must not disclose the details of one client's affairs to another in the course of declining the matter.

57.3A Where the Client is a Law Firm instructing the Solicitor on behalf of its own client, the Solicitor must conduct a conflict check against both the Law Firm and the underlying client (and any other parties to the underlying client's matter, as disclosed in the pre-call data). A conflict with the underlying client is a conflict with the Client for these purposes. The Solicitor must request sufficient information about the underlying matter to conduct a meaningful conflict check before accepting the instruction.

57.3B Where the Client is a Corporate Entity, the Solicitor must consider whether any of the entity's directors, beneficial owners, or connected persons give rise to a conflict of interest, including any own-interest conflict arising from the Solicitor's relationship with those individuals or entities in other matters.

58. Competence and Capacity Assessment

58.1 Assess competence (practice area, complexity, specialist knowledge, supervision, jurisdiction) and capacity (current caseload, available staff, urgent deadlines, limitation periods).

59. Preliminary AML Assessment

59.1 During pre-engagement determine MLR 2017 scope, conduct preliminary sanctions screening, identify EDD red flags, determine whether SAR may be required. AML Decision proceed with standard CDD, proceed with EDD, or decline instructions.

60. Vulnerable Buyer Assessment

60.1 During pre-engagement identify potential vulnerability, assess mental capacity under the Mental Capacity Act 2005, determine necessary adjustments, document the assessment. Where capacity is in doubt, identify whether there is a valid LPA or Court of Protection Deputy and take instructions only from properly authorised persons.

61. Matter Opening Checklist

61.1 The Matter Opening Checklist must be completed for every matter. It covers client identification and verification, conflicts check confirmation, competence assessment, AML risk assessment, vulnerability assessment, consumer/business status, capacity and resources, data protection compliance, supervision arrangements, referral fee disclosure, and (for the unregulated marketplace model) confirmation that all mandatory SRA Code 8.10/8.11 disclosures required by clause 4C have been provided to the Client (including regulatory status, PII arrangements, SRA Compensation Fund access, and complaints rights). Substantive Work must not commence until all mandatory sections are completed. Completed Checklists retained as file records. For matters introduced through the Platform, the Matter Opening Checklist must also confirm that the Scoping Call has been held, the AI Scope Script has been reviewed and verified by the Solicitor, and the Client has approved the Milestone Proposal (clause 62B.5).

Solicitor Fee Independence

The Platform does not set, control, or influence the Solicitor's fees charged to Clients. The Solicitor determines their own fees, whether fixed, hourly, conditional, or otherwise, and communicates these to the Client through the Milestone Proposal. The Platform Fee payable by the Solicitor to the Platform is a separate commercial arrangement and has no bearing on the fees the Solicitor charges to Clients.

62. Pre-Engagement Documentation

62.1 Before Substantive Work (a) Client Care Letter per SRA/BSB requirements, (b) full costs information (basis of charges, estimate or range, disbursements, VAT, circumstances where costs may vary, right to challenge bills), (c) conditional fee or damages-based agreement information where applicable, (d) complaints information with firm procedure and Legal Ombudsman details, (e) identity verification requirements, (f) privacy notice per UK GDPR Article 13, (g) Transparency Rules information for Covered Services, and (h) referral fee disclosure per SRA Code paragraph 5.1.

62A. Conditional Fee Agreements and Damages-Based Agreements

62A.1 Where the Solicitor proposes to act under a Conditional Fee Agreement ("CFA"), the Solicitor must comply with section 58 of the Courts and Legal Services Act 1990 and the Conditional Fee Agreements Order 2013 (SI 2013/689). The CFA must be in writing, specify the success fee percentage (if any), and contain a clear explanation of the Client's liability for costs in all circumstances.

62A.2 Where the Solicitor proposes to act under a Damages-Based Agreement ("DBA"), the Solicitor must comply with section 58AA of the Courts and Legal Services Act 1990 and the Damages-Based Agreements Regulations 2013 (SI 2013/609). The DBA must be in writing, the payment must not exceed the prescribed percentage caps, and the Client must be informed of all material information before signing.

62A.3 For both CFAs and DBAs, the Client Care Letter must contain a clear explanation of (a) the funding arrangement and how it works, (b) the circumstances in which the Client may be liable for costs, (c) any success fee or percentage cap, (d) the Client's right to seek independent advice before signing, and (e) the Client's cancellation rights under the Consumer Contracts Regulations 2013 (where the Client is a consumer).

62B. Engagement Process: Scoping Call, AI Scope Script, and Milestone Proposal

This section sets out the mandatory engagement process for matters introduced through the Platform. The process is designed to ensure compliance with SRA Code of Conduct paragraph 8.7 (best possible information on pricing) and paragraph 8.6 (clients can make informed decisions). The Platform's role in this process is limited to providing technology tools. The Solicitor retains sole responsibility for all professional judgements, advice, and costs proposals.

62B.1 Following the Client's payment of the Initial Consultation Connection Fee (clause 85A), the Client selects an available time slot from the Solicitor's published availability on the Platform and books a Scoping Call with the Solicitor (the "Scoping Call"). The Scoping Call is the Solicitor's opportunity to understand the Client's matter, assess competence and capacity (clause 58), conduct a preliminary vulnerability assessment (clause 60), identify potential conflicts (clause 57), and determine whether to accept instructions. The Scoping Call does not create a retainer or a duty of care. During the Scoping Call, the Buyer has the status of a potential client only. Before the Scoping Call link is activated, the Solicitor must complete a conflict check confirmation and a competence confirmation through the Platform. The Platform technically prevents the Scoping Call from proceeding until both confirmations have been received through the Platform's workflow. The Solicitor must not proceed with a Scoping Call without having genuinely completed both checks.

62B.1A Upon a Client booking a Scoping Call, the Solicitor has twenty-four (24) hours to accept or decline the booking through the Platform. If the Solicitor does not respond within twenty-four hours, the booking is automatically declined, the pre-authorisation card hold (clause 85C) is released, and the Client is offered an alternative Solicitor match. The Solicitor must keep their availability calendar on the Platform accurate and up to date. Repeated failures to respond to bookings within the 24-hour window may result in the Platform restricting or suspending the Solicitor's visibility in search results.

62B.1B If You do not join the Scoping Call within ten (10) minutes of the scheduled time, You are deemed a no-show and the Initial Consultation Connection Fee is not refunded unless the no-show was caused by a technical failure attributable to the Platform. If the Solicitor does not join within ten (10) minutes, You are entitled to a full refund or a re-match at no additional cost.

62B.2 Both parties are notified at the start of the Scoping Call that the call is being transcribed. The Scoping Call is transcribed in real time by the Platform's AI system to generate a written summary of the matter's scope, key issues identified, and the Client's requirements (the "AI Scope Script"). The AI Scope Script is generated by the Platform's technology, not by the Solicitor. The AI Scope Script is an administrative tool to assist the Solicitor in preparing a costs proposal. It is not legal advice, not a legal analysis, and not a statement of the Solicitor's professional opinion. The Client has the right to refuse recording, in which case the Solicitor must take manual notes and no AI Scope Script will be generated. Recordings are retained for thirty (30) days following the conclusion of the matter (or, if no matter proceeds, thirty (30) days from the date of the call) and are then securely deleted.

62B.2A At the conclusion of the Scoping Call, both the Client and the Solicitor must confirm that they wish to proceed by clicking "proceed" on the Platform. Either party may instead click "decline to proceed." If the Solicitor declines, the pre-authorisation card hold (clause 85C) is released and the Client is offered an alternative match. If the Client declines, the card hold is also released. The AI Scope Script is generated and released to the Solicitor only after both parties have clicked "proceed." If either party declines, no AI Scope Script is generated and the Scoping Call recording is handled in accordance with the Platform's data retention policy. The Solicitor's click of "proceed" constitutes a binding commitment to continue the engagement exclusively through the Platform. Once both parties have clicked "proceed": (a) the Platform releases the Solicitor's full contact details (including business email address, office telephone number, and office address) to the Client for the purpose of the Client Care Letter and ongoing communication about the matter; (b) the Platform releases the Client's full contact details to the Solicitor for the same purpose; (c) neither party may use the contact details obtained through this process to take the engagement off the Platform; (d) the Solicitor is bound to submit a Milestone Proposal through the Platform within twenty-four (24) hours; (e) the contact details are shared solely for the purpose of regulatory compliance (including the Client Care Letter required by the SRA Standards and Regulations) and the proper conduct of the matter through the Platform; and (f) any use of the shared contact details to circumvent the Platform is a material breach of these Terms. Before both parties click "proceed", no contact details beyond those visible on the Solicitor's Platform profile are shared with either party.

62B.2B. Consent to AI Processing and Use of the AI Scope Script

62B.2B.1 By registering on the Platform, the Solicitor consents to the following: (a) Scoping Calls with Clients will be recorded by the Platform (unless the Client opts out of recording), (b) recordings will be processed by the Platform's AI system to generate the AI Scope Script, (c) the AI Scope Script will be provided to the Solicitor for the sole purpose of enabling the Solicitor to prepare a legal services scope, quote, and proposal (the Milestone Proposal) for the Client's matter, and (d) the Solicitor's voice and contributions to the Scoping Call will be processed as part of the recording and transcription.

62B.2B.2 The Solicitor acknowledges and agrees that the AI Scope Script is generated for the specific and limited purpose of scoping the Client's legal services requirements and preparing the Milestone Proposal. The Solicitor must not use the AI Scope Script for any other purpose, including: (a) marketing or business development (other than in direct connection with the specific Client's matter), (b) training or developing the Solicitor's own AI systems or tools, (c) sharing with any third party (other than within the Solicitor's own firm for the purpose of the Client's matter), or (d) retaining the AI Scope Script beyond the conclusion of the matter (the Solicitor must delete the AI Scope Script from their records within 30 days of the matter concluding or being terminated, unless retention is required by law or regulation).

62B.2B.3 The Solicitor consents to the Platform processing the Solicitor's voice data (as captured during the Scoping Call recording) for the purposes of: (a) generating the AI Scope Script, (b) facilitating the engagement process, and (c) maintaining a record for dispute resolution during the thirty-day retention period. The Solicitor's voice data will not be used for any other purpose without the Solicitor's separate, explicit consent. The lawful basis for processing the Solicitor's voice data under the UK GDPR is the Solicitor's consent (Article 6(1)(a)) and, in respect of the Platform's legitimate interest in facilitating the engagement process, Article 6(1)(f).

62B.2B.4 If the Client withdraws consent to AI processing after the AI Scope Script has been provided to the Solicitor, the Platform will notify the Solicitor. The Solicitor must promptly delete the AI Scope Script from their records but may retain any independent notes made during the Scoping Call. The Solicitor must then prepare or revise the Milestone Proposal based on their own notes without reference to the AI Scope Script.

62B.2B.5 The Solicitor may withdraw consent to the processing of their own voice data at any time by notifying the Platform in writing. If the Solicitor withdraws consent, the Platform will disable recording for future Scoping Calls involving that Solicitor, and the Solicitor will take manual notes for all future calls. Withdrawal does not affect calls already recorded and processed, and does not affect the lawfulness of processing carried out before withdrawal.

62B.2B.6 For the avoidance of doubt: (a) the Client's consent to recording and AI processing is obtained separately by the Platform through the Client Terms and Conditions and is not the Solicitor's responsibility (although the Solicitor should confirm at the start of the call that the Client is aware the call is being recorded), (b) the Platform is the data controller for the recording and AI processing, (c) the Solicitor is a data controller for any personal data they receive through the AI Scope Script and must process it in accordance with the UK GDPR and DPA 2018, and (d) the Platform does not provide legal advice through the AI Scope Script or any other feature. The Platform is a technology service provider and is not regulated by the SRA.

62B.3 The Solicitor must review the AI Scope Script before relying on it for any purpose. The Solicitor must: (a) verify that the AI Scope Script accurately reflects the matters discussed during the Scoping Call, (b) correct any errors, omissions, or mischaracterisations, (c) apply independent professional judgement to assess the scope, complexity, and likely duration of the matter, (d) identify any issues raised in the Scoping Call that the AI Scope Script has failed to capture, and (e) not treat the AI Scope Script as a substitute for the Solicitor's own professional assessment. The Solicitor acknowledges that the AI Scope Script may contain inaccuracies (including hallucinations as described in clause 115A) and that the Solicitor bears sole professional responsibility for the accuracy of any costs proposal or scope of work derived from it.

62B.3A Where the Scoping Call recording fails (in whole or in part), or where the AI system fails to generate an AI Scope Script or generates an incomplete or materially inaccurate AI Scope Script, the Solicitor must still properly scope the Client's matter using manual notes taken during the call, the Solicitor's own recollection, and (if necessary) a follow-up call or written communication with the Client. The Solicitor's obligation to prepare an accurate Milestone Proposal within 48 hours is not reduced, excused, or delayed by any failure or limitation of the Platform's recording or AI technology. The Platform accepts no liability for any failure of the recording or AI transcription infrastructure, and the Solicitor indemnifies the Platform against any claim by a Client arising from the Solicitor's failure to properly scope a matter in circumstances where the AI Scope Script was unavailable, incomplete, or inaccurate.

62B.3B The Solicitor acknowledges that the quality, completeness, and accuracy of the AI Scope Script depend in part on the quality, completeness, and clarity of the information the Client provides during the Scoping Call. The Solicitor must not rely solely on the AI Scope Script as a record of the Client's instructions. The Solicitor has a professional duty to: (a) actively probe for relevant information during the Scoping Call, including by asking clarifying questions where the Client's instructions are unclear or incomplete; (b) identify matters that the Client may have overlooked or failed to raise; (c) take their own contemporaneous notes during the call as a safeguard against AI transcription errors; and (d) cross-check the AI Scope Script against their own notes and professional assessment before preparing the Milestone Proposal. Where the Client's input during the Scoping Call was unclear, incomplete, or ambiguous, the Solicitor must seek clarification from the Client before finalising the Milestone Proposal rather than relying on the AI system's interpretation of the Client's words.

62B.3C The Solicitor indemnifies the Platform against any loss, claim, damage, cost, or expense arising from: (a) the Solicitor's failure to review, verify, or correct the AI Scope Script before relying on it; (b) the Solicitor's failure to properly scope the Client's matter when the AI Scope Script was unavailable, incomplete, or inaccurate due to a technical failure or any other cause; (c) the Solicitor's failure to take their own contemporaneous notes during the Scoping Call; (d) the Solicitor's failure to seek clarification from the Client where the Client's instructions were unclear or incomplete; or (e) any claim by the Client that the Milestone Proposal did not accurately reflect the matters discussed during the Scoping Call, regardless of whether the AI Scope Script was available or accurate. This indemnity is in addition to the Solicitor's general indemnity obligations under these Terms and is uncapped.

62B.4 Using the reviewed AI Scope Script and the Solicitor's own professional assessment, the Solicitor must, within twenty-four (24) hours of the Scoping Call, prepare and submit through the Platform a milestone-based costs proposal for the Client (the "Milestone Proposal"). The Milestone Proposal must: (a) identify each distinct stage or phase of the matter, (b) describe the work to be performed at each milestone, (c) state the fee for each milestone (whether fixed, capped, estimated, or time-based, with a realistic range where appropriate), (d) identify likely disbursements at each milestone, (e) state the VAT position, (f) identify circumstances in which the fee for any milestone may vary, (g) state the total estimated cost or realistic range for the matter as a whole, and (h) comply with SRA Code of Conduct paragraph 8.7 and the SRA Transparency Rules (where the matter falls within a Covered Service). The Milestone Proposal constitutes the Solicitor's "best possible information" about pricing for the purposes of SRA Code of Conduct paragraph 8.7. If the Solicitor fails to submit a Milestone Proposal within twenty-four hours, the matter may be offered to an alternative Solicitor and the Solicitor's pre-authorisation card hold (clause 85C) is released. The Platform displays a countdown timer on the Solicitor's dashboard showing the remaining time to submit the Milestone Proposal.

62B.4A Where the Solicitor and the Client agree during or after the Scoping Call to work together on the matter (whether by the Solicitor clicking "proceed" on the Platform, by verbal agreement during the call, or by any other indication of mutual intent to proceed), the Solicitor must submit the Milestone Proposal through the Platform. The Solicitor must not: (a) agree during the Scoping Call to provide services to the Client and then fail to submit a Milestone Proposal through the Platform; (b) use information obtained during the Scoping Call to engage the Client directly outside the Platform; (c) suggest to the Client that the matter could proceed more quickly, cheaply, or conveniently outside the Platform; or (d) provide the Client with contact details during or immediately after the Scoping Call for the purpose of continuing the engagement outside the Platform. If the Solicitor determines after the Scoping Call that they cannot act (for example, due to a conflict of interest, a competence issue, or a regulatory restriction), the Solicitor must decline through the Platform within forty-eight (48) hours and must not accept instructions from the Client outside the Platform for the same or a related matter. A failure to submit a Milestone Proposal through the Platform after agreeing to work with the Client is a material breach of these Terms and may be treated as circumvention under the anti-circumvention provisions.

62B.4AA Notwithstanding the foregoing, once both parties have clicked "proceed" on the Platform, a cooling-off period of six (6) hours applies before contact details are released and before the Milestone Proposal deadline begins to run. During the cooling-off period, either party may withdraw without penalty by clicking "withdraw" on the Platform. If either party withdraws during the cooling-off period: (a) no contact details are shared; (b) the Solicitor is not required to submit a Milestone Proposal; (c) the Client may request a re-match with a different Solicitor; and (d) neither party incurs any liability to the other or to the Platform. The cooling-off period is intended to allow the Solicitor to conduct a proper conflict check and the Client to reconsider before the engagement becomes binding. Upon expiry of the cooling-off period without withdrawal, contact details are released and the twenty-four (24) hour Milestone Proposal deadline in clause 62B.4 begins to run.

62B.4B Each Milestone Proposal must include a target completion date for every milestone. The Solicitor must communicate realistic timescales to the Client based on the Solicitor's professional assessment of the matter. Where a target completion date is not met, the Solicitor must promptly provide a revised target date and a brief explanation to the Client through the Platform. Failure to include target dates or to update the Client on delays may constitute a breach of the Solicitor's obligations under the SRA Code of Conduct (which requires solicitors to provide a competent and timely service) and of these Terms.

62B.4C The Platform applies automated validation checks to Milestone Proposals to support compliance with statutory fee requirements. Where the Solicitor selects a Conditional Fee Agreement (CFA) billing model, the Platform will not permit submission of a Milestone Proposal in which the success fee exceeds 100% of base costs (Solicitors Act 1974 section 58(4A)(a), Conditional Fee Agreements Order 2013 Article 5(1)). Where the Solicitor selects a Damages-Based Agreement (DBA) billing model, the Platform will not permit submission of a Milestone Proposal in which the agreed payment exceeds the applicable statutory cap: 25% for personal injury claims, 35% for employment tribunal claims, or 50% for all other civil claims (Damages-Based Agreements Regulations 2013 Regulation 4). If a Milestone Proposal is rejected by these validation checks, the Platform will display the reason and the applicable statutory limit, and the Solicitor must correct the figures before resubmitting. These validation checks are provided as a compliance support tool. They do not constitute legal advice and do not relieve the Solicitor of their independent obligation to ensure that all fee arrangements comply with applicable legislation, SRA requirements, and professional standards. The Platform is not a regulatory body and does not provide legal or compliance advice.

62B.4D Where the matter is of exceptional complexity (including multi-party litigation, cross-border transactions, matters requiring specialist counsel opinion, or matters involving multiple areas of law), the Solicitor may request an extension of the twenty-four (24) hour deadline in clause 62B.4 through the Platform. Each extension request must include a brief explanation of why additional time is needed, which will be visible to the Client. The Client is notified and must approve or decline the extension request through the Platform. Extensions are not unilateral. The Solicitor may request up to three (3) extensions per matter, subject to a maximum of ten (10) days in aggregate across all extensions. If the Client declines an extension request, or if the Solicitor fails to submit the Milestone Proposal within the current deadline (as extended), the matter is offered to an alternative Solicitor and the pre-authorisation card hold (clause 85C) is released.

62B.4E Each milestone in the Milestone Proposal must include a target delivery date set by the Solicitor. Where the Solicitor fails to deliver a milestone by the target delivery date, the Platform will notify the Client, and the Client may: (a) grant an extension (the Solicitor may request up to five (5) extensions per milestone, subject to a maximum of fourteen (14) days in aggregate across all extensions for that milestone); (b) raise a dispute through the Platform; or (c) cancel the milestone and receive a full refund from the Held Funds attributable to that milestone.

62B.4EA The Solicitor may request a delivery extension before the target delivery date by submitting an extension request through the Platform. Each extension request must include a brief explanation of why additional time is needed. The Client is notified and must approve or decline the extension request. The Solicitor may request up to five (5) delivery extensions per milestone, subject to a maximum of fourteen (14) days in aggregate across all extensions for that milestone.

62B.4EB Where the Solicitor misses a milestone delivery date without having requested an extension before the deadline, the Platform will apply an automatic late delivery flag visible to the Client. The late delivery flag will display on the Solicitor's dashboard and in the Client's matter view. The Client retains the options set out in clause 62B.4E(a), (b), and (c).

62B.4EC Where the Solicitor accumulates three (3) or more missed delivery deadlines (without approved extensions) across any matters on the Platform, the Platform may reduce the Solicitor's visibility in search results and matching algorithms, and may display a reliability indicator on the Solicitor's profile.

62B.4ED Where the Solicitor fails to deliver any work, fails to request an extension, and does not communicate with the Client or the Platform for a period of fourteen (14) days or more following a missed delivery date, the Platform may intervene to freeze the matter, notify the Client, and initiate a refund to the Client from Held Funds of all amounts attributable to undelivered milestones, minus the Initial Consultation Connection Fee and any AI processing fees already consumed.

62B.5 The Solicitor must not commence Substantive Work, issue a Client Care Letter, or treat a retainer as having been formed until the Client has approved the Milestone Proposal through the Platform. The Client's approval of the Milestone Proposal through the Platform constitutes the Client's informed consent to the proposed scope and costs and triggers the formation of the retainer between the Client and the Solicitor (subject to the Client Care Letter). Where the Client does not approve the Milestone Proposal, or requests amendments, the Solicitor may revise and resubmit the Milestone Proposal or decline instructions.

62B.6 In accordance with Part T (AI Use, Disclosure, and Declaration), the Solicitor must disclose to the Client that the AI Scope Script was generated by the Platform's AI system from the recorded Scoping Call. This disclosure must be made before or at the time the Milestone Proposal is presented. The disclosure must explain: (a) that the Scoping Call was recorded and processed by AI, (b) that the AI Scope Script is a technology-generated summary, not legal advice, (c) that the Solicitor has reviewed the AI Scope Script and applied independent professional judgement, (d) that the Milestone Proposal is the Solicitor's own professional costs proposal (not an AI output), and (e) that the Client has the right to refuse AI involvement in the engagement process, in which case the Solicitor must prepare the scope and costs proposal without reliance on the AI Scope Script. The Solicitor should be aware that the AI Scope Script may contain information communicated by the Client during the Scoping Call that could be subject to Legal Professional Privilege once the retainer is formed. The Solicitor must treat the AI Scope Script with the same degree of confidentiality as any other client communication and must not disclose its contents to any third party without the Client's informed consent, except where required by law.

62B.6A. Legal Professional Privilege and the Scoping Call

62B.6A.1 The Solicitor acknowledges that the Scoping Call takes place before the formation of a retainer. Communications during the Scoping Call may attract Legal Professional Privilege once a retainer is subsequently formed. The Solicitor must exercise professional judgement during the Scoping Call to manage the risk that the Client discloses privileged information. The Solicitor should: (a) advise the Client at the start of the call that the call is being recorded and processed by AI and that the Client should consider carefully what information they share; (b) where the Client begins to disclose sensitive, privileged, or confidential information (such as litigation strategy or settlement positions), advise the Client that such matters may be more appropriate to discuss after the retainer has been formed and outside the recorded call; and (c) not encourage or solicit the disclosure of privileged information beyond what is necessary to assess the scope and nature of the matter.

62B.6A.2 Where the Solicitor reasonably believes that legally privileged information has been inadvertently disclosed during the Scoping Call, the Solicitor must: (a) notify the Platform in writing as soon as practicable; (b) request that the Platform restrict access to the relevant portion of the recording; and (c) obtain the Client's informed consent regarding continued storage or request early deletion. The Platform will use reasonable endeavours to accommodate such requests.

62B.6A.3 The Platform does not assert any right or claim to legally privileged material in Scoping Call recordings or AI Scope Scripts. The Platform will not voluntarily disclose recording contents to any third party except: (a) where required by law or court order; (b) where required by a regulator exercising statutory powers; or (c) with the informed written consent of both Client and Solicitor.

62B.7 The Milestone Proposal integrates with the Platform's event-based payment system (clause 85B). Each approved milestone constitutes a separate payment event for the purposes of Stripe processing (clause 85B.3.5). When the Solicitor marks a milestone as complete, the Client is notified and the Confirmation Period applies to that milestone. Held Funds attributable to that milestone are released only upon Client confirmation or expiry of the Confirmation Period without objection. Platform Fees attributable to each milestone are charged separately to the Solicitor in accordance with clause 85B.3.3, following the release of the corresponding Held Funds.

62B.8 If the scope of the matter changes materially after the Client has approved the Milestone Proposal, the Solicitor must: (a) notify the Client of the change, (b) prepare and submit a revised Milestone Proposal through the Platform using the scope change request form, which displays the original scope and costs alongside the proposed revised scope and costs for the Client's review, (c) obtain the Client's approval of the revised Milestone Proposal before commencing work on any new or amended milestone - the Platform does not permit the Solicitor to commence work on the changed scope until the Client has approved the revised Milestone Proposal through the Platform, and (d) update the Client's costs information in accordance with SRA Code of Conduct paragraph 8.7. The Solicitor must not incur fees on the Client's behalf in excess of an approved milestone without the Client's prior written consent.

62B.9 The Platform provides the AI Scope Script as an administrative technology tool. The Platform does not: (a) provide legal advice through the AI Scope Script, (b) assess the accuracy or completeness of the AI Scope Script, (c) review or approve the Solicitor's Milestone Proposal, (d) determine whether the Milestone Proposal complies with SRA pricing obligations, or (e) have any responsibility for the Solicitor's professional assessment of scope, fees, or costs. The Solicitor indemnifies the Platform against any claim arising from the Solicitor's reliance on the AI Scope Script without adequate professional review. During the Scoping Call, the Platform provides an on-screen checklist widget to assist the Solicitor in covering key topics, which may include: the work to be included and excluded, changes to the Client's instructions, costs and timescales, who will carry out the work, the complaints procedure, and the Client's responsibilities. This checklist is a Platform-provided convenience tool only and does not constitute legal advice from the Platform. The Solicitor retains sole responsibility for ensuring all regulatory requirements are met during the call.

62B.10. AI Scoping Engine Features

62B.10.1 The Platform's AI Scoping Engine may, depending on the Solicitor's subscription tier, generate suggested pricing, fee benchmarks, historical matter data, suggested process workflows, AI confidence scores, and scope completeness indicators as part of the AI Scope Script or as separate tools within the scoping workflow. These features are technology aids designed to assist the Solicitor in preparing the Milestone Proposal and are not legal advice, pricing recommendations, or professional opinions.

62B.10.2 The Solicitor must not rely on AI-generated suggested pricing, benchmarks, or confidence scores as the sole or primary basis for determining the fees to be charged to the Client. The Solicitor must apply independent professional judgement to all pricing decisions in accordance with SRA Code paragraph 8.7. AI-suggested pricing may be based on historical Platform data and does not account for the specific complexity, risk, urgency, or other factors relevant to the individual Client's matter. The Solicitor bears sole professional responsibility for all fees quoted and charged.

62B.10.3 Where the Platform provides custom AI question sets that the Solicitor or their firm has configured for specific practice areas, the Solicitor is responsible for ensuring that the questions: (a) are appropriate and do not solicit information that could compromise client confidentiality before a retainer is formed; (b) do not constitute legal advice to the Client; (c) are reviewed and updated regularly to ensure continued accuracy; and (d) comply with the data protection requirements in Part O. Custom AI question sets are the Solicitor's professional responsibility, not the Platform's.

62B.10.4 The one-click document send feature, scope completeness tracker, and AI confidence score are administrative tools provided for the Solicitor's convenience. The Solicitor must review all documents before sending them to the Client, regardless of whether the document send is initiated through a one-click feature. The scope completeness tracker does not verify the legal accuracy or regulatory compliance of the Solicitor's scope of work. The AI confidence score indicates the AI system's assessment of the completeness of the transcription and scope extraction, not the quality or accuracy of the Solicitor's professional assessment.

62B.11. Sensitive Data, Special Category Data, and Criminal Offence Data in Scoping Calls

The Scoping Call may involve the Client disclosing highly sensitive personal information, including information about criminal offences, health conditions, domestic abuse, sexual matters, and other special category data. This clause sets out the additional protections that apply to the processing of such data through the Platform's AI system. The Platform processes this data as a data controller; the Solicitor processes it as a separate data controller for their own professional purposes.

62B.11.1 The Solicitor acknowledges that Scoping Call recordings and AI Scope Scripts may contain special category data within the meaning of Article 9 of the UK GDPR, including: (a) data concerning health (physical or mental health conditions, medical history, injuries, disabilities, or treatment); (b) data revealing racial or ethnic origin (relevant to discrimination claims, immigration and asylum matters, or hate crime); (c) data concerning a person's sex life or sexual orientation (relevant to sexual offence cases, discrimination claims, or family law matters); (d) data revealing religious or philosophical beliefs (relevant to discrimination, asylum, or freedom of belief claims); (e) data revealing political opinions (relevant to employment disputes, discrimination claims, or asylum); (f) trade union membership data (relevant to employment law matters); (g) genetic or biometric data (voice recordings constitute biometric data where processed for the purpose of uniquely identifying an individual); and (h) any other data falling within Article 9(1) of the UK GDPR. The Platform processes special category data in Scoping Call recordings on the basis of: (i) the Client's explicit consent under Article 9(2)(a) of the UK GDPR (obtained through the consent mechanism in clause 62B.2B); and (ii) where applicable, the condition in Schedule 1, Part 1, paragraph 1 of the DPA 2018 (consent with an appropriate policy document). The Platform maintains an Appropriate Policy Document as required by DPA 2018 Schedule 1, Part 4, which is available on request.

62B.11.2 The Solicitor acknowledges that Scoping Call recordings and AI Scope Scripts may contain personal data relating to criminal offences, criminal allegations, criminal proceedings, criminal convictions, or related security measures within the meaning of Article 10 of the UK GDPR and section 11 of the DPA 2018. This includes (without limitation) data disclosed by the Client about: (a) alleged criminal offences committed by the Client, by a third party, or against the Client; (b) ongoing or concluded criminal investigations or proceedings; (c) allegations of fraud, financial crime, money laundering, or terrorist financing; (d) allegations of domestic abuse, sexual offences, child abuse, or modern slavery; (e) criminal convictions, cautions, or sentences; and (f) any related protective measures (such as restraining orders, non-molestation orders, or bail conditions). The Platform processes criminal offence data under the condition in Schedule 1, Part 1, paragraph 1 (consent) or Schedule 1, Part 2, paragraph 6 (legal claims) of the DPA 2018. The Solicitor must process criminal offence data in compliance with Article 10 of the UK GDPR, section 11 of the DPA 2018, and any applicable condition in Schedule 1 of the DPA 2018, and must maintain an Appropriate Policy Document where required by Schedule 1, Part 4.

62B.11.3 Voice recordings captured during the Scoping Call constitute biometric data within the meaning of Article 9(1) of the UK GDPR to the extent that the recordings are processed for the purpose of uniquely identifying an individual. The Platform processes voice recordings for the purposes of transcription and AI Scope Script generation, not for biometric identification or authentication. However, the Solicitor acknowledges that voice recordings are inherently capable of identifying the speaker and must be treated with the same level of protection as other special category data. The Platform applies encryption (AES-256 or equivalent) to voice recordings at rest and in transit, and restricts access to recordings to: (a) the automated AI transcription system; (b) the matched Solicitor; (c) the Client; and (d) Platform personnel on a strictly need-to-know basis for dispute resolution or compliance purposes only. Recordings are not played back, re-accessed, sampled, or reviewed by Platform personnel except where: (i) a formal dispute has been raised under clause 39A; (ii) a regulatory investigation requires production of the recording; or (iii) the Platform is required to do so by law or court order.

62B.11.4 The AI Scope Script is generated by automated processing of the Scoping Call recording. The Solicitor acknowledges that: (a) the AI Scope Script does not constitute a decision which produces legal effects concerning the Client or similarly significantly affects the Client within the meaning of Article 22(1) of the UK GDPR, because it is an administrative summary used by the Solicitor as one input (among others) in preparing the Milestone Proposal, and the Solicitor exercises independent professional judgement over all pricing and scope decisions; (b) the Client retains the right under Article 22(1) of the UK GDPR not to be subject to a decision based solely on automated processing that produces legal effects or similarly significantly affects them, and neither the Platform nor the Solicitor may make such a decision based solely on the AI Scope Script without human review; and (c) where PD12J domestic abuse indicators or other vulnerability flags are detected by the Platform's automated screening, these are alerts to the Solicitor requiring human assessment and do not constitute automated decisions about the Client's matter or entitlements.

62B.11.5 Scoping Call recordings are retained for thirty (30) days from the conclusion of the matter (or, if no matter proceeds, thirty (30) days from the date of the call) and are then permanently and irreversibly deleted using a secure deletion method that prevents recovery. During the retention period: (a) recordings are stored in encrypted form on servers located within the United Kingdom or within a jurisdiction that benefits from a UK adequacy decision under UK GDPR Article 45; (b) access to recordings is limited to the persons specified in clause 62B.11.3 and is logged in the Platform's immutable audit trail; (c) the Solicitor may request a copy of the recording for the purpose of the Client's matter (subject to the Client's consent); (d) the Client may request a copy of the recording under their UK GDPR Article 15 right of access; and (e) either the Client or the Solicitor may request early deletion of the recording, which the Platform will action within 30 days unless retention is required for an active dispute, regulatory investigation, or legal obligation.

62B.11.6 The Platform's AI transcription and scope generation system is operated by a third-party AI provider engaged under a written data processing agreement complying with Article 28 of the UK GDPR. The Platform requires its AI provider to: (a) process Scoping Call data only on the Platform's documented instructions; (b) implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption, access controls, vulnerability testing, and incident response procedures; (c) not use Scoping Call data (including voice recordings, transcripts, and AI Scope Scripts) for model training, product improvement, or any purpose other than generating the immediate output requested by the Platform; (d) ensure that personnel authorised to process Scoping Call data are subject to appropriate confidentiality obligations; (e) delete or return all Scoping Call data on termination of the processing agreement; (f) make available to the Platform all information necessary to demonstrate compliance with Article 28; and (g) not engage sub-processors without the Platform's prior written authorisation. The Platform conducts due diligence on its AI provider at least annually and maintains a record of the AI provider's data protection certifications and security audit reports.

62B.11.7 Where the Scoping Call concerns a matter involving actual or alleged criminal conduct (whether by the Client, against the Client, or by a third party), the Solicitor must be aware that: (a) the recording and AI Scope Script may capture admissions, allegations, or evidence of criminal offences, and this material is subject to the criminal offence data processing requirements in clause 62B.11.2; (b) the Solicitor's obligations under section 330 of POCA 2002 (failure to disclose knowledge or suspicion of money laundering in the regulated sector) and section 19 of the Terrorism Act 2000 (disclosure of information about terrorism) apply to information received during the Scoping Call, even though a retainer has not yet been formed; (c) Legal Professional Privilege may not yet attach to communications during the Scoping Call if no retainer exists, and in any event the iniquity exception means that privilege does not apply to communications made for the purpose of furthering a criminal purpose; (d) the Solicitor must not continue the Scoping Call if it becomes apparent that the Client is seeking assistance to further a criminal purpose; and (e) the Solicitor must exercise professional judgement as to whether a SAR is required following the Scoping Call and must not disclose to the Client (or to the Platform) that a SAR has been or may be made (section 333A POCA 2002, tipping off).

62B.11.8 For matters involving sexual offences, domestic abuse, child protection, modern slavery, or other safeguarding concerns, the Solicitor must: (a) consider the safety of the Client and any children or vulnerable persons before, during, and after the Scoping Call; (b) be alert to the possibility that the Client may be under duress or coercion during the call; (c) advise the Client (where safe to do so) of any mandatory reporting obligations that may apply; and (d) handle the recording and AI Scope Script with the highest level of confidentiality, recognising that disclosure of this material could endanger the Client or others. The Platform's PD12J screening is an automated alert only and does not substitute for the Solicitor's professional safeguarding assessment.

62B.12. Lawful Recording, Data Protection by Design, and Security of Processing

62B.12.1 The Platform records Scoping Calls with the knowledge and consent of both parties (the Solicitor and the Client). The recording is lawful under the Regulation of Investigatory Powers Act 2000 (RIPA) and the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 because: (a) both parties are informed at the start of the call that recording is taking place; (b) the Client has given explicit consent to recording through clause 62B.2B (or, in the Client Terms, clause 9A.3B); (c) the Solicitor has given consent to recording through clause 62B.2B; and (d) the recording is for the specific, disclosed purpose of generating the AI Scope Script to facilitate the engagement process. The Platform does not intercept or record any communication without the knowledge of the parties. Where the Client or the Solicitor withdraws consent to recording, recording ceases immediately.

62B.12.2 In accordance with Article 25 of the UK GDPR (data protection by design and by default), the Platform has designed the Scoping Call and AI Scope Script system to: (a) collect only the personal data that is necessary for the stated purpose (data minimisation); (b) process personal data only for the specific purposes disclosed to the parties; (c) apply encryption and access controls from the point of collection; (d) limit retention to thirty (30) days (with automatic deletion); (e) restrict access to the minimum number of authorised persons; and (f) provide data subjects with clear information and effective rights. The Solicitor must apply equivalent data protection by design principles to any personal data they receive through the AI Scope Script, in accordance with their own obligations as an independent data controller under Article 25.

62B.12.3 In accordance with Article 32 of the UK GDPR (security of processing), the Platform implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing Scoping Call data, including: (a) encryption of recordings at rest (AES-256) and in transit (TLS 1.2 or higher); (b) pseudonymisation of transcripts where technically feasible; (c) access controls and authentication for all systems processing recordings; (d) regular testing and evaluation of security measures; (e) incident detection, response, and notification procedures; and (f) staff training on data security. The Solicitor must implement equivalent security measures for any Scoping Call data (including the AI Scope Script and any copies of recordings) held on the Solicitor's own systems.

62B.12.4 The Unfair Contract Terms Act 1977 (UCTA) applies to clauses in these Terms that limit or exclude the Platform's liability. Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Any limitation or exclusion of liability in these Terms is subject to the reasonableness test in section 2(2) of UCTA (for negligence liability) and sections 3 and 11 (for contractual liability). The Platform has drafted these Terms with the intention that all limitation and exclusion clauses meet the UCTA reasonableness test.

62B.13. Video Consultations, Visual Data, and AI Processing

62B.13.1 The Scoping Call is a video consultation. During the Scoping Call, the audio is streamed in real time to the Platform's transcription provider. Neither the video stream nor the audio stream is recorded or stored by the Platform. To the extent that a person's face is visible during the live call, this constitutes personal data (and, to the extent that a person's face is captured in a manner capable of identifying them, may constitute biometric data under Article 9(1) of the UK GDPR). The text transcript is subject to the data protection requirements, encryption standards, access controls, retention period (thirty (30) days), deletion mechanism, and lawful processing bases set out in clauses 62B.11 and 62B.12. References in those clauses to "transcript" refer to the text transcript generated from the audio stream.

62B.13.2 The Client has the right to participate in the Scoping Call with their camera off (audio only). If the Client chooses audio only, only the audio stream is processed for transcription. The Solicitor must not require the Client to enable their camera as a condition of proceeding with the Scoping Call, although the Solicitor may explain that video may assist with communication and rapport. Where the Client's camera is enabled, both parties consent to their facial image being visible to the other party during the live call.

62B.13.3 The Platform's AI system processes the audio stream solely for the purpose of transcription and AI Scope Script generation. The Platform does not: (a) use facial recognition technology to identify or verify the identity of the Client or the Solicitor from the video stream; (b) conduct facial analysis, emotion detection, sentiment analysis, or any other biometric analysis of the video feed; (c) extract still images or facial data from the video stream for any purpose other than the live consultation itself; or (d) use the video data for AI model training, product improvement, or any purpose other than the stated processing purpose. Any future introduction of facial recognition, emotion detection, or biometric analysis would require separate, specific, informed consent and a fresh Data Protection Impact Assessment.

62B.13.4 Where the Platform's video consultation tool includes a screen-sharing feature, any content shared via screen sharing is visible to the other participant during the live call. The Solicitor must advise the Client before screen sharing commences that shared content will be visible to the other participant, and must ensure that neither party inadvertently shares confidential material (such as other clients' documents, email inboxes, or privileged communications) visible on their screen. The Platform does not separately extract, index, or process screen-shared content beyond displaying it during the live consultation.

62B.13.5 The Platform does not guarantee the quality, resolution, or continuity of the video or audio feed during the Scoping Call. Video quality depends on both parties' internet connection, hardware, and environmental conditions. Technical difficulties do not affect the Solicitor's obligation to conduct a competent assessment of the Client's matter. Where video or audio quality is poor, the Solicitor should consider rescheduling the call rather than proceeding with an inadequate assessment.

PART M CLIENT RELATIONSHIPS AND CARE

63. Direct Client Relationship

63.1 The legal services relationship is directly between Solicitor and Client. The Platform is not a party to the retainer and has no role in the provision of legal advice or legal services. The Solicitor is solely responsible for all aspects of the legal services. Client instructions go to the Solicitor, not the Platform. Confidentiality obligations are owed to the Client by the Solicitor. The Platform does not owe any duty of care to Clients in respect of legal advice or legal services. No Client should rely on the Platform for legal advice.

63A.1 The Solicitor must conduct their practice through the Platform with openness, honesty, and transparency towards every Client. This policy reflects SRA Principles 2, 4, 5, and 7 and is a material term. The Solicitor must: (a) be truthful and candid; (b) provide transparent costs information; (c) give a candid assessment of merits and not overstate prospects; (d) provide honest progress updates; (e) notify material developments promptly; (f) correct errors rather than conceal them; (g) not misrepresent qualifications; (h) disclose conflicts; and (i) not withhold information the Client needs.

63A.2 A material breach may result in: (a) immediate suspension; (b) notification to affected Clients; (c) a report to the SRA; and (d) liability under clause 131.

64. Client Care Letters

64.1 Client care letters must (a) confirm services provided by the Solicitor, not Platform, (b) expressly state that eSolicitors is a technology marketplace only, is not regulated by or endorsed by the SRA, the Law Society, the BSB, or the FCA, and does not provide legal advice or legal services of any kind, (c) expressly state that the Solicitor alone is responsible for the quality and regulatory compliance of the legal services, (d) contain all of the mandatory client information disclosures required by clause 4C (SRA Code of Conduct paragraphs 8.10 and 8.11), including the regulatory status of the Solicitor and the Platform, the Client's access (or lack of access) to the SRA Compensation Fund, the Solicitor's PII arrangements, and the Client's complaints rights, and (e) disclose referral arrangement and any fee-sharing with the Platform per SRA Code paragraph 5.1 and clause 4A.3, (f) include all SRA/Transparency Rules requirements, (g) include data protection notice, (h) explain cancellation rights (if Consumer), (i) be issued before Substantive Work, and (j) be in clear, plain language.

64A.1 Every Solicitor on the Platform, regardless of type (Law Firm, Freelance Solicitor, Fractional Counsel, Of Counsel, Consultant, Barrister, RFL, or Dual Qualified Solicitor), must provide each Client with a Client Care Letter before or at the time of engagement. The Client Care Letter must comply with SRA Code of Conduct paragraphs 8.6 to 8.11 and must include: (a) the name and status of the person who will carry out the work and the person responsible for supervising that work; (b) the basis and terms of the Solicitor's charges, including whether any fees are fixed, capped, hourly, or on a contingency basis; (c) the likely overall cost of the matter (or, if not practicable, the best available information on costs); (d) the Solicitor's complaints procedure, including details of how to complain to the Legal Ombudsman and the SRA; (e) the Solicitor's regulatory status and which entity is authorised; (f) the Solicitor's PII position and whether the Client has access to the SRA Compensation Fund; and (g) whether the Solicitor will use AI tools in connection with the matter (Part T).

64A.2 The Client Care Letter obligation applies to all solicitor types. Where the Solicitor is a Freelance Solicitor, Fractional Counsel, or Consultant, the Client Care Letter must additionally disclose: (a) the Solicitor's operating model; (b) whether Client Money will be held and by whom; and (c) any limitations on the Solicitor's regulatory protections compared to a traditional Law Firm.

64A.3 Every Solicitor must provide costs information to each Client in accordance with the SRA Transparency Rules and SRA Code of Conduct paragraph 8.7. This obligation applies to all solicitor types, not only to those whose work falls within the specific practice areas listed in the SRA Transparency Rules. Costs information must be provided: (a) at the outset of the engagement; (b) when there is a material change in circumstances; and (c) at regular intervals if the matter is ongoing.

65. Costs Information and Fee Arrangements

65.1 Costs information must include basis of charges, estimate or range, disbursements, VAT, circumstances for variation, and right to challenge bills. For conditional fee or damages-based agreements compliance with Conditional Fee Agreements Order 2013 and Damages-Based Agreements Regulations 2013, clear written information before agreement, applicable caps, and client's right to independent advice.

65.2 In accordance with SRA Code of Conduct paragraph 8.7, the Solicitor must provide the Client with the best possible information about how their matter will be priced and about the likely overall cost of the matter, both at the time of engagement and when appropriate as the matter progresses. For matters introduced through the Platform, this obligation is satisfied by the preparation and submission of a Milestone Proposal in accordance with clause 62B.4. This includes (a) a clear explanation of the basis of charging (whether fixed fee, hourly rate, capped fee, conditional fee, or other arrangement), (b) the best possible estimate of the total costs or, where a precise estimate is not possible, a realistic range, (c) the likely cost of disbursements (including court fees, counsel's fees, expert fees, and search fees), (d) VAT treatment, (e) the circumstances in which costs may vary from the estimate and how the Client will be informed if they do, (f) the Client's right to challenge the bill under Part III of the Solicitors Act 1974 (for contentious business) or sections 56'73 of that Act (for non-contentious business), and (g) information about available funding options (including legal aid eligibility where applicable, conditional fee agreements, damages-based agreements, and after-the-event insurance). The Solicitor must update costs information whenever there is a material change in circumstances that affects the likely overall cost.

65.3 The Platform supports the full range of billing models used by Solicitors in England and Wales, including fixed fees, staged or milestone fees, capped fees, hourly rates, retainers (money on account), conditional fee agreements (CFAs), damages-based agreements (DBAs), and hybrid arrangements. The Held Funds and Confirmation Period mechanism operates as follows for each model: (a) for milestone and staged fee matters, each milestone is a separate payment and confirmation event processed through Stripe; (b) for hourly rate matters, interim bills are submitted through the Platform at agreed intervals and each bill triggers a separate Confirmation Period; (c) for CFA and DBA matters, payment is contingent on outcome and the Platform's payment mechanism adapts accordingly - Held Funds are not collected from the Client until the triggering event occurs; and (d) for money on account or retainer matters, initial deposits paid through the Platform are held by Stripe and released to the Solicitor in accordance with the agreed billing schedule. The Solicitor must clearly explain to the Client, in the Milestone Proposal and the Client Care Letter, how the chosen billing model interacts with the Platform's payment mechanism.

65.3A In addition to the billing models listed above, the Platform supports the following fee structures through the milestone builder, each of which operates within the three-line Stripe payment architecture (Line 1: Legal Fees direct to Solicitor with no Platform deduction; Line 2: Disbursements direct to Solicitor with no Platform deduction; Line 3: Platform Fee charged separately to the Solicitor's own payment method): (e) for project-based or flat fee engagements, the Solicitor sets a single flat price per deliverable as one milestone and the Client pays on completion through the standard Held Funds and Confirmation Period process; (f) for transaction-based fee engagements (common in M&A, conveyancing, and commercial property), each transaction stage (such as exchange, completion, and registration) is a separate milestone with an agreed fee, and the Client pays at each stage; (g) for no sale no fee arrangements (common in seller-side residential conveyancing), the Legal Fee milestone is conditional on the transaction completing - if the transaction falls through, the Legal Fee milestone is cancelled and any Held Funds returned to the Client, but Disbursement milestones (searches, Land Registry fees) remain payable regardless; (h) for blended rate engagements, the Solicitor agrees a single blended hourly rate for the team and each milestone is calculated as estimated hours multiplied by the blended rate, following the same time-block milestone process as standard hourly billing; (i) for value-based fee engagements (where the fee is calculated by reference to the value or benefit delivered to the Client, such as tax saved or value preserved), the Milestone Proposal includes an estimated fee and the final milestone is adjusted once the actual value is quantified, with the adjustment subject to the Client's approval through the Confirmation Period; (j) for fee-shifting matters (where the losing party pays the winning party's costs under a court order or under qualified one-way costs shifting), the Lawyer-Client fee arrangement is processed through the Platform's milestone mechanism as normal, and any costs recovered from the opposing party are a separate matter between the parties and the court - the Platform does not process costs recovery payments; and (k) for annual incident response retainer engagements (common in data protection and cybersecurity), the Client pays an annual prepaid amount through a single milestone for breach readiness services, and any incident response work beyond the retainer scope is billed through additional milestones.

65.3B The Platform also supports: (l) volume-based or portfolio pricing - where the Solicitor agrees a discounted fee structure across a portfolio of matters from the same Client (each individual matter has its own milestone at the portfolio rate); (m) third-party litigation funding - where a specialist funder pays the Solicitor's fees and disbursements during the case in exchange for a share of the recovery, the Platform tracks milestones for scope and progress but invoicing and payment are directed to the funder rather than the Client through Stripe; (n) court-appointed or statutory rate work (such as duty solicitor, Official Solicitor, or court-appointed deputy) - milestones track scope and time records but payment flows from the court or Legal Aid Agency outside Stripe; and (o) donor or foundation-funded matters (such as work funded by Liberty, Justice, or the Environmental Law Foundation) - milestones track scope and progress but payment flows from the funding organisation to the Solicitor outside Stripe.

65.3C The Platform uses the following categories of third-party data processor: (a) database and authentication; (b) payment processing; (c) video infrastructure (call data deleted within twenty-four hours); (d) speech-to-text transcription (raw audio not retained); (e) AI processing (inputs not used for model training); (f) transactional email; (g) automation; (h) fact verification (verifiable claims only, no personal data transmitted); and (i) semantic search and embedding. Each operates under a binding data processing agreement. A list of processors is available on request.

65.3D The Platform uses cookies and third-party scripts in four categories: (a) essential (always active); (b) functional (can be disabled); (c) analytics (can be disabled); and (d) marketing (can be disabled).

65.3E No non-essential cookies are loaded until You have explicitly consented. You may manage preferences at any time via the cookie settings in the Platform's footer.

65.3F The Platform retains personal data for the following periods: (a) consultation transcripts and AI Scope Scripts: thirty (30) days (automatically deleted); (b) messages: retained indefinitely (legal audit and dispute evidence); (c) financial records: seven (7) years; (d) identity verification documents: until expiry plus ninety (90) days; (e) analytics events: ninety (90) days (configurable); (f) scope reports: retained indefinitely (part of the order record); (g) compliance flags: retained indefinitely; (h) consent records: retained for the duration of the Platform's operation; (i) audit log entries: retained permanently and cannot be deleted (Article 17(3)(b) and (e) UK GDPR); (j) account data: retained until deletion requested, subject to legal obligations; (k) Plan My Case session data (including action plans, detected practice areas, and feedback): ninety (90) days for anonymous sessions (automatically deleted), retained indefinitely for registered users; and (l) documents uploaded to Plan My Case: ninety (90) days (automatically deleted), accessible only via time-limited signed URLs.(j) account data: retained until deletion requested, subject to legal obligations; (k) Plan My Case session data (including action plans, detected practice areas, extracted document text, AI-generated document summaries, and feedback): ninety (90) days for anonymous sessions (automatically deleted), retained indefinitely for registered users (including extracted document content and AI-generated document summaries, which are retained as part of the session record beyond the ninety (90) day file deletion period); and (l) documents uploaded to Plan My Case: ninety (90) days (automatically deleted), accessible only via time-limited signed URLs. You may delete Your account or individual Plan My Case plans at any time via the self-service deletion options in Your account settings or portal. Upon deletion, all associated Plan My Case session records (including plans, extracted text, summaries, and question-and-answer data), all uploaded files still in storage, and all recommendation records linked to Your sessions are permanently removed.

65.3G Where the Platform is required by law to retain personal data beyond the periods stated above, the Platform will retain the minimum data necessary for the minimum period required.

66. Client Money

66.1 All Client Money handled per SRA Accounts Rules, held in designated Client Account, Platform does not handle Client Money, Clients not asked to pay Client Money to the Platform, reconciliations at least every 5 weeks.

66.2 The obligations in this clause 66 and in Part V (clauses 119-125A) apply to every solicitor type on the Platform that holds or receives Client Money, including Law Firms, Freelance Solicitors (where authorised), Fractional Counsel, Of Counsel solicitors, and Consultants practising through a firm. Where a solicitor type is prohibited from holding Client Money (Barristers under clause 25; Freelance Solicitors who are not specifically authorised under clause 18), this clause 66 does not impose an obligation to hold Client Money but does require disclosure of that restriction to the Client.

66.3 Every Solicitor must disclose to each Client, before or at the time of engagement: (a) whether the Solicitor holds Client Money or whether Client Money will be held by a firm, TPMA, or other arrangement; (b) which entity holds the Client Account (including the entity's name and SRA number); (c) whether the Client is eligible for the SRA Compensation Fund in respect of Client Money held; and (d) the Solicitor's interest policy (clause 125A).

67. Reviews and Ratings

67.1 The Platform operates a reviews and ratings system. Following the closure of a matter, the Client is required to leave a review. Only Clients with completed matters may leave reviews. Each review is submitted to the Solicitor for approval before it is displayed publicly on the Platform. The Solicitor has ten (10) Business Days from the date of submission to approve or object to the review. If the Solicitor does not approve or object within ten Business Days, the review is published automatically. The Solicitor may object to a review only on the grounds that it contains factually inaccurate statements, confidential information, or content that is defamatory, abusive, or discriminatory. The Platform makes the final decision on whether to publish, amend, or withhold a review following an objection. The Solicitor must not: (a) solicit or incentivise false reviews, (b) suppress or discourage genuine reviews, (c) object to a review solely because it is critical, or (d) engage in any practice that manipulates the reviews system. The Solicitor may respond to published reviews in a professional manner that respects client confidentiality.

68. Complaints Handling

68.1 Written complaints procedure, investigated within 8 weeks, Platform not responsible for legal services complaints, Clients informed of Legal Ombudsman right (1-year/6-year limits), complaints data analysed for service improvement.

69. Complaints Register and Record Keeping

69.1 The Solicitor must maintain a complaints register recording (a) date of complaint, (b) nature of complaint, (c) matter reference, (d) steps taken, (e) outcome, (f) remedies offered, and (g) whether referred to the Legal Ombudsman or SRA. Records must be retained for at least 6 years.

70. Cooperation with the Legal Ombudsman and SRA

70.1 The Solicitor must cooperate fully with any investigation by the Legal Ombudsman or SRA. The Solicitor must comply with Legal Ombudsman decisions, which may include fee reduction, compensation (up to £50,000), direction to put things right, or direction to apologise. The Solicitor must report to the SRA any serious breach of the SRA Standards and Regulations.

70A. Matter Closure Through the Platform

70A.1 When a matter is concluded, the Solicitor must complete the following steps through the Platform's matter closure workflow: (a) issue a reporting letter summarising the work done, the outcome, and any documents being returned to the Client; (b) issue a final bill showing a breakdown of professional fees, disbursements, and VAT; (c) return any Client Money held on the Client's behalf in accordance with SRA Accounts Rule 2.5; (d) provide a file closure letter; (e) confirm whether any undertakings were given during the matter and their status (discharged, outstanding, or continuing); (f) notify the Client of any ongoing duties or obligations (such as compliance with court orders or running limitation periods); (g) provide complaints information, including the Solicitor's own complaints procedure, the Legal Ombudsman's contact details and applicable time limits, and the Client's right to report to the SRA; and (h) confirm that the Solicitor's duty of confidentiality continues after the matter ends. The Platform facilitates this process through its matter closure workflow but does not review, approve, or take responsibility for the content of any closure documents. Substantive Work must not be marked as complete on the Platform until all applicable closure steps have been fulfiled.

PART N VULNERABLE CLIENTS, DEI, AND ACCESSIBILITY

70B.1 The obligations in this Part N apply to every Solicitor on the Platform regardless of type, including Law Firms and their Authorised Users, Freelance Solicitors, Fractional Counsel, Of Counsel solicitors, Consultants, Barristers, RFLs, RELs, RSLs, Dual Qualified Solicitors, and Trainee Solicitors (under supervision). The duty to identify and appropriately support vulnerable Clients arises under SRA Principle 7 (acting in the best interests of each Client), the Equality Act 2010, and the Mental Capacity Act 2005, and cannot be delegated or disclaimed.

71. Vulnerable Clients

71.1 The Solicitor must (a) assess vulnerability (age, disability, mental capacity, language barriers, financial situation, bereavement, domestic abuse, other factors), (b) make reasonable adjustments, (c) consider independent advice or support needs, and (d) comply with SRA Code Rules 3.4 and 6.2, (e) take additional care in obtaining informed consent, (f) consider capacity under Mental Capacity Act 2005, and (g) document assessments and adjustments. Where capacity is lacking identify valid LPA or Court of Protection Deputy, take instructions only from authorised persons, consider litigation friend or professional deputy.

71.2 The Platform tracks the version of these Terms and will prompt You to re-accept when a new version is published. Re-acceptance is required before continued use. The Platform will provide reasonable notice of material changes.

71.3 The Platform may enable, disable, or modify features for operational, compliance, security, or technical reasons at any time. Where a material change affects a paid subscription feature, the Platform will provide reasonable notice.

71.4 Certain Platform features are subject to limits that vary by subscription tier. Current limits are on the Platform's pricing page. The Platform may modify limits with reasonable notice.

71.5 If Your account or a Solicitor's account is suspended or terminated while active orders exist: (a) active orders continue for a reasonable wind-down period; (b) Held Funds (held by Stripe) for completed milestones are released; (c) Held Funds (held by Stripe) for incomplete milestones are refunded; (d) the Platform may, with Your consent, assign Your matter to another Solicitor; and (e) pending items expire after fourteen (14) days.

71.6 The Platform maintains a permanent, non-deletable audit log of all significant actions on the Platform. Entries cannot be edited or deleted by any person, including administrators. This constitutes a lawful restriction on the right to erasure under Article 17(3)(b) and (e) of the UK GDPR.

72. Equality, Diversity and Inclusion

72.1 Compliance with SRA Principle 6 and Equality Act 2010 no discrimination against any protected characteristic, reasonable adjustments for disabled Clients and staff, accessible services and documentation, dignity and respect for all persons, EDI policy maintained and monitored.

73. Accessibility

73.1 Services must be accessible multiple communication methods, accessible document formats on request, additional time where needed, plain language, reasonable adjustments for hearing, visual, cognitive, or physical impairments.

74. Language and Communication

74.1 Where a Client's first language is not English, the Solicitor must consider whether interpretation or translation services are required and must not proceed without adequate communication, taking into account the complexity and importance of the matter.

PART O CONFIDENTIALITY, DATA PROTECTION, AND INFORMATION SECURITY

Document Workspace Zones

Where a matter involves more than one Solicitor (whether through a referral under clause 92 or a collaboration), the Platform provides a document workspace with three access zones: (a) Shared Zone - accessible to all Solicitors on the matter and the Client, containing engagement documentation, correspondence, and documents that all parties have agreed to share; (b) Private Zone (per Solicitor) - accessible only to the Solicitor who created it, containing that Solicitor's internal advice, strategy notes, privileged material, and work product not shared with other Solicitors on the matter.

75A.1 170. The identity of the data controller under the UK GDPR varies by solicitor type: (a) where the Solicitor practises through a Law Firm, the firm is the data controller and must be registered with the Information Commissioner's Office (ICO); (b) where the Solicitor is a Freelance Solicitor, the Freelance Solicitor is the data controller in their own right and must be separately registered with the ICO; (c) where the Solicitor is a Consultant, Fractional Counsel, or Of Counsel practising under a firm's regulatory framework, the firm is ordinarily the data controller, but the Solicitor must confirm this with the firm and disclose the position to the Client; (d) where the Solicitor is a Barrister, the Barrister is ordinarily the data controller (or the chambers, depending on the arrangement). The Solicitor must disclose to the Client who is the data controller for their personal data at the outset of the engagement.

A Solicitor may move a document from their Private Zone to the Shared Zone. This action is deliberate (requiring confirmation) and irreversible (a document moved to the Shared Zone cannot be returned to a Private Zone). Before moving a document, the Platform removes metadata that could reveal the Solicitor's private annotations or internal commentary.

When a Solicitor withdraws or is removed from a matter: (a) the Solicitor's access to the Shared Zone is revoked, (b) the Solicitor's Private Zone is preserved and retained in accordance with the applicable retention period, and (c) no other party gains access to the withdrawn Solicitor's Private Zone.

75. Duty of Confidentiality

75.1 The Solicitor's duty under SRA Code Rule 6.3 applies to all Client information obtained in the course of the retainer, owed to current and former clients, and continues indefinitely. The Solicitor must maintain appropriate systems including information barriers where multiple clients are served. In accordance with clause 4F, the Solicitor must have in place systems and procedures for ensuring client confidentiality that are reasonably equivalent to those that the SRA requires of authorised firms. Confidential client information must not be disclosed to the Platform or to any third party without the informed consent of the Client, or unless disclosure is required or permitted by law. Where the Solicitor uses any Platform feature that involves the transmission of client information, the Solicitor must satisfy themselves that adequate confidentiality protections are in place and, where appropriate, obtain specific informed client consent (SRA Code paragraph 6.3, SRA Principle 7).

75.2 In accordance with SRA guidance on confidentiality, where the Platform provides any technology tools, document-sharing facilities, or communication features, Clients may not have agreed or understood that their confidential information may be processed by the Platform as an unregulated third party. The Solicitor must consider whether client consent to use such tools needs to be obtained, whether consent can be obtained via a standard term of engagement or whether more specific informed consent is required, and must be satisfied that any disclosure to the Platform is in the Client's best interests (SRA Principle 7). The Solicitor's standard terms of engagement should set out details of any Platform technology arrangements and the agreements in place regarding the sharing of confidential information and personal data.

76. Legal Professional Privilege

76.1 The Solicitor must protect legal advice privilege and litigation privilege and must not disclose privileged material except with informed consent or as required by law. The iniquity exception applies privilege does not attach to communications for criminal or fraudulent purposes.

77. When Confidentiality is Overridden

77.1 Confidentiality may be overridden by (a) disclosure required by law (including SARs under POCA 2002 and TA 2000), (b) court order, (c) client consent, and (d) disclosure to own insurer or legal adviser. Only minimum necessary information should be disclosed.

78. Data Protection

78.1 The Platform is a controller for Solicitor registration data, the Solicitor is a controller for Client data. The Solicitor warrants lawful basis for processing, privacy notices per UK GDPR Articles 13 and 14, appropriate technical and organisational measures, DPIAs where required, records of processing, and ICO breach notification within 72 hours where required.

78.2 Where the Solicitor and the Platform process personal data in connection with services provided through the Platform, the parties acknowledge their respective roles as independent controllers. Where any processing arrangement requires a data processing agreement under Article 28 of the UK GDPR, the parties shall enter into such agreement on reasonable terms. The Solicitor must ensure that any sub-processor engaged by the Solicitor (including cloud service providers, case management system providers, and AML verification providers) is engaged under a written data processing agreement that complies with Article 28 of the UK GDPR.

78A. Solicitor Personal Data and Data Portability

78A.1 The Platform collects and processes the following categories of personal data from or about the Solicitor ("Solicitor Personal Data") (a) registration data (name, contact details, SRA/BSB registration number, firm details, qualifications, and accreditations), (b) profile data (practice areas, specialisms, descriptions, photographs, video and audio content, articles, and other Solicitor Content), (c) financial data (bank account details, Stripe Connected Account data, transaction history, Platform Fee records, and VAT information), (d) performance data (reviews, ratings, response times, completion rates, dispute records, and audit findings), (e) communications (messages exchanged through the Platform's communication features, support enquiries, and correspondence with the Platform), and (f) technical data (login timestamps, IP addresses, device information, and usage analytics).

78A.2 The Platform processes Solicitor Personal Data as an independent data controller for the following purposes (a) operating the Platform and providing the marketplace service, (b) verifying the Solicitor's registration and regulatory status, (c) facilitating introductions between Solicitors and Clients, (d) processing payments and managing financial records, (e) operating the reviews, ratings, and quality assurance systems, (f) monitoring compliance with these Terms, (g) conducting audits under Part X, (h) investigating complaints and resolving disputes, (i) improving and developing the Platform, (j) complying with legal and regulatory obligations, and (k) protecting the Platform, Clients, and the public interest. The lawful bases for processing are contract performance (UK GDPR Article 6(1)(b)), legitimate interests (Article 6(1)(f)), and legal obligation (Article 6(1)(c)), as detailed in the Platform's Privacy Notice. The Platform may also rely on the recognised legitimate interests established under the Data (Use and Access) Act 2025 where applicable, including for the purposes of preventing fraud, ensuring network and information security, and safeguarding vulnerable individuals.

78A.3 The Solicitor has the right, on written request to the Platform, to receive a copy of their Solicitor Personal Data in a structured, commonly used, and machine-readable format (data portability), to the extent required by UK GDPR Article 20. This includes (a) registration and profile data, (b) Solicitor Content (including articles, templates, and video/audio content uploaded by the Solicitor), and (c) transaction and financial records relating to the Solicitor. Data portability requests are processed within 30 days of receipt (or such longer period as permitted by UK GDPR Article 12(3)). The Platform may charge a reasonable fee for manifestly unfounded or excessive requests.

78A.4 On termination, the Platform retains Solicitor Personal Data for the periods and purposes set out in clauses 80A.5 and 80A.6. After the applicable retention period, the Platform deletes or anonymises Solicitor Personal Data in accordance with the Platform's data retention policy, unless a longer retention period is required by law or for the establishment, exercise, or defence of legal claims.

78A.5 The Platform may use aggregated, anonymised, or pseudonymised data derived from Solicitor Personal Data (including performance metrics, pricing trends, practice area demand, and marketplace analytics) for any purpose, including Platform improvement, benchmarking, research, and commercial purposes, without restriction, compensation, or further consent. Such data does not constitute personal data under UK GDPR and is not subject to data portability or deletion requests. The Platform does not use or publish aggregated or anonymised data in any manner that could reasonably be expected to identify an individual Client, an individual solicitor-client relationship, or confidential details of any specific legal matter. The Solicitor acknowledges that the Platform's use of aggregated data does not engage the duty of confidentiality under paragraph 6.3 of the SRA Code of Conduct, provided that the data has been genuinely anonymised such that no individual Client or matter can be identified.

79. Information Security

79.1 Secure systems for storage and transmission, access controls and authentication, staff training, incident response procedures, secure client communication methods, regular review and testing of security measures.

80. Platform Confidentiality

80.1 Each party shall keep confidential the other party's confidential information. Nothing restricts the Solicitor's client confidentiality obligations under the SRA Code. The Platform processes personal data uploaded to, processed by, or stored on the Platform in accordance with UK GDPR and DPA 2018 and the Platform Privacy Notice. The Platform's processing of data does not extend to reviewing, advising on, or taking responsibility for the legal content of documents or communications. The Platform does not provide legal or data protection advice.

80A. Platform Data Collection on Client Matters

80A.1 The Solicitor acknowledges and accepts that the Platform collects, records, and stores data generated through the Platform in connection with all client matters conducted via the Platform ("Platform Matter Data"). Platform Matter Data includes, but is not limited to

80A.1.1 Data arising from initial introductory consultations between the Solicitor and prospective Clients, including the content, date, time, duration, and participants of initial consultation calls facilitated through the Platform,

80A.1.2 Messages, communications, and exchanges between the Solicitor and the Client (or prospective Client) sent or received through the Platform's messaging, chat, or communication features,

80A.1.3 Matter details entered on the Platform by the Solicitor or the Client, including matter type, practice area, fee estimates, agreed fees, milestones, status updates, and completion records,

80A.1.4 Documents, files, and attachments uploaded to, shared through, or stored on the Platform,

80A.1.5 Payment and transaction data processed through Stripe in connection with the matter, including amounts, dates, Platform Fee charges, and payout records,

80A.1.6 Client feedback, reviews, ratings, complaints, and dispute records relating to the matter, and

80A.1.7 System-generated data such as login timestamps, activity logs, IP addresses, and Platform usage analytics.

80A.2 The Solicitor accepts that the collection of Platform Matter Data is an integral part of the Platform's service and is necessary for the operation of the marketplace, including for the purposes of (a) facilitating the introduction of Clients to Solicitors, (b) processing and managing payments via Stripe's event-based system, (c) monitoring service delivery and enabling the Confirmation Period and dispute resolution processes, (d) maintaining records for regulatory, tax, and audit purposes, (e) improving the Platform's services, features, and user experience, (f) investigating complaints, disputes, and potential breaches of these Terms, and (g) complying with the Platform's own legal and regulatory obligations, including under UK GDPR, DPA 2018, and anti-money laundering legislation.

80A.3 The Solicitor must ensure that each Client is informed, before or at the point of engagement, that the Platform collects and processes Platform Matter Data as described in this clause 80A and in the Platform's Privacy Notice. The Solicitor should address this in their Client Care Letter or terms of engagement. Where the Solicitor uses the Platform's communication features for legally privileged or confidential communications, the Solicitor does so in the knowledge that the Platform records such communications as Platform Matter Data and the Solicitor is responsible for obtaining any client consent required under the SRA Code of Conduct and UK GDPR.

80A.4 Platform Matter Data is processed by the Platform as a data controller in its own right for the purposes set out in clause 80A.2. The Solicitor remains a data controller for the personal data of their own Clients and is responsible for ensuring that their own processing (including any data shared with or through the Platform) complies with UK GDPR, DPA 2018, and the SRA's data protection obligations. The respective roles of the Platform and the Solicitor as independent controllers are set out in clause 78.

80A.5 The Platform retains Platform Matter Data for such period as is necessary to fulfil the purposes described in clause 80A.2, and in any event for a minimum of seven (7) years from the closure or last activity on the relevant matter (or such longer period as may be required by law, regulation, or for the establishment, exercise, or defence of legal claims). The Solicitor's termination or removal from the Platform does not affect the Platform's right to retain Platform Matter Data collected during the Solicitor's period of registration.

80A.6 The Platform may use aggregated or anonymised Platform Matter Data (from which no individual Client or Solicitor can be identified) for statistical analysis, benchmarking, research, and the improvement of the Platform's services, without restriction and without further consent from the Solicitor or any Client.

80B. Platform Communications and Notifications

80B.1 The Platform sends transactional notifications to Solicitors (including booking alerts, payment confirmations, deadline reminders, Confirmation Period notifications, and audit requests) which are necessary for the performance of the contract and do not require separate consent. The Platform may also send promotional or nudge communications (such as reminders to complete actions, suggestions to update profiles, and service updates) subject to the Solicitor's communication preferences. The Solicitor may opt out of non-essential communications at any time through their account settings. The Platform complies with the Privacy and Electronic Communications Regulations 2003 (PECR).

PART P FILE SHARING AND DOCUMENT EXCHANGE

The Platform provides technology infrastructure for document sharing only. The Platform does not review, advise on, or take any responsibility for the legal content, accuracy, or suitability of documents shared through the Platform. Document review and legal advice are provided solely by the Solicitor.

81. Client Data on the Platform

81.1 Clients may upload proprietary and confidential data. Upon download, the Solicitor accepts sole responsibility for its security and confidentiality.

82. Security of Shared Documents

82.1 Minimum safeguards on the Solicitor's systems (a) encryption in transit and at rest, (b) access limited to authorised personnel, (c) secure storage with regular backups, (d) password protection, (e) secure disposal when no longer required, and (f) compliance with data retention policy.

83. Segregation and Deletion

83.1 Client Data from different matters and clients must be segregated. Client Data must be securely deleted or returned when no longer required for the matter, subject to the Solicitor's regulatory record retention obligations.

84. Pre-Conditions for Document Sharing

84.1 The Matter Opening Checklist must be completed and the Client's identity verified before confidential documents are shared through the Platform. Pre-engagement documentation must be provided to the Client before Substantive Work documents are exchanged.

84A. Document Security and Encryption Standards

84A.1 When sharing confidential or privileged documents through or in connection with the Platform, the Solicitor must ensure that (a) documents containing personal data or confidential information are encrypted in transit using TLS 1.2 or higher, (b) password-protected attachments use strong passwords (minimum twelve characters, mixed case, numbers, and symbols) with the password communicated via a separate channel, (c) any device used to access, store, or transmit documents is protected by full-disk encryption using a recognised standard (such as AES-256), and (d) access to shared documents is restricted to authorised recipients only.

84A.2 The Solicitor must not share confidential documents via (a) unencrypted email to public email services without the Client's informed consent, (b) public file-sharing services without password protection, or (c) fax (unless specifically requested by the Client). The Solicitor must maintain an audit trail of all documents shared, including date, method of transmission, recipient details, and any encryption or password protection used.

84A.3 Where documents are shared with vulnerable clients or clients with accessibility needs, the Solicitor must consider alternative secure formats and provide reasonable assistance in accessing documents, in accordance with the Equality Act 2010 and the Solicitor's obligations under Part N of these Terms.

PART Q FEES, PAYMENT PROCESSING, AND REFERRAL ARRANGEMENTS

85. Platform Fees

85.1 The Platform charges the Solicitor three categories of per-matter service charge, plus a subscription fee where the Solicitor has elected a paid subscription tier. Each category of service charge is consideration for a specific, identifiable category of Platform technology service and is not a payment for the introduction or referral of the Client. The three per-matter service charges are: (a) Platform Usage Fee: a fixed fee determined by the complexity tier of the matter (Tier 1 Quick Advice through Tier 10 Enterprise Bespoke) as published on the Platform's pricing page, charged in consideration for the Platform's marketplace infrastructure including client matching, lead generation, search indexing, profile hosting, scheduling tools, and the facilitation of the initial introduction between Client and Solicitor; (b) Technology and AI Fee: a fixed fee determined by the complexity tier of the matter as published on the Platform's pricing page plus a fixed per-scope fee, charged in consideration for the Platform's technology infrastructure including the scoping engine, video consultation infrastructure, real-time transcription, AI Scope Script generation, milestone builder, acceptance engine, scope change workflow, document generation tools, and associated data processing; (c) Seller Protection Fee: a fixed fee determined by the complexity tier of the matter (Tier 1 Quick Advice through Tier 10 Enterprise Bespoke) as published on the Platform's pricing page, charged in consideration for the Platform's dispute management services, payout facilitation, Stripe hold management, and transaction security infrastructure. In addition, the Platform charges a Compliance and Audit Fee (a fixed amount per matter) and a Bid Credit Cost per bid submitted through the bidding system (clause 85G). Stripe Processing Fees at 1.5% + £0.20 per transaction are passed through at cost. All applicable rates depend on the Solicitor's subscription tier as published on the Platform. Platform service charges calculated by reference to matter value reflect the increased platform resources, risk exposure, dispute management complexity, compliance monitoring, and seller protection liability associated with higher-value matters, and are not calculated by reference to the Solicitor's professional fees for the purpose of sharing in those fees. All charges are exclusive of VAT (20%). Platform fees are B2B commercial charges. They must not be charged to Clients as disbursements. The Solicitor may factor them into pricing but must not add a separate 'platform fee' line item. Before the Solicitor accepts any booking or submits a Milestone Proposal, the Platform displays a full breakdown of all Platform service charges applicable to that matter, expressed both as fixed amounts published on the Platform's pricing page.

85A. Initial Consultation Connection Fee

85A.1 The Platform provides a scheduling tool that enables prospective Clients to book an initial consultation with a Solicitor through the Platform's messaging and consultation booking system. The Platform charges the Client a fixed fee of £18 (eighteen pounds) inclusive of VAT at 20% (being £15 net plus £3 VAT) (the "Initial Consultation Connection Fee") for each initial consultation booking made through the Platform. This fee is payable by the Client to the Platform at the point of booking.

85A.2 The Initial Consultation Connection Fee is a charge for the Platform's technology and marketplace service in connecting the Client with the Solicitor. It is not a payment for legal advice, legal services, or any reserved or unreserved legal activity. The Solicitor acknowledges and accepts that the Initial Consultation Connection Fee is the mechanism by which the Platform introduces prospective Clients to Solicitors and that no portion of the Initial Consultation Connection Fee is payable to the Solicitor.

85A.3 By registering on the Platform, the Solicitor expressly accepts and agrees to the Initial Consultation Connection Fee model, including that (a) the Platform charges the Client £18 (inclusive of VAT at 20%) to facilitate the initial connection with the Solicitor, (b) the Client's payment of the Initial Consultation Connection Fee does not guarantee that the Client will instruct the Solicitor, that the booked Scoping Call will proceed, or that any retainer will result, (c) the Initial Consultation Connection Fee is non-refundable to the Client once the booking has been confirmed through the Platform, (d) the Solicitor must attend the booked Scoping Call at the scheduled time, and must keep their availability calendar on the Platform accurate and up to date, and (e) the Solicitor must not charge the Client separately for the initial consultation itself, as the Client has already paid the Initial Consultation Connection Fee for this purpose.

85A.4 The Initial Consultation Connection Fee does not constitute a referral fee within the meaning of LASPO sections 56-60. It is a fee paid by the Client (not by the Solicitor) for access to the Platform's technology service. The fee is paid to the Platform (not to the Solicitor) and does not vary by reference to the outcome or value of any legal matter. However, where the initial consultation concerns a personal injury, clinical negligence, or death claim, the Solicitor must satisfy themselves that the arrangement complies with LASPO and must not enter into any arrangement that could constitute or facilitate a prohibited referral fee. The Platform technically prevents the Initial Consultation Connection Fee from being charged in respect of personal injury, clinical negligence, or death claims. Where a Client's matter falls within one of these categories, the Platform will facilitate the connection through an alternative mechanism that does not involve the payment of a Connection Fee. The Solicitor must satisfy themselves independently that any arrangement complies with LASPO before accepting instructions in such matters.

85A.5 The Solicitor must disclose the existence of the Initial Consultation Connection Fee to the Client in accordance with SRA Code of Conduct paragraph 5.1 and clause 88.1 of these Terms. The Solicitor must inform the Client that (a) the £18 fee (inclusive of VAT) is payable to the Platform, not to the Solicitor, (b) it covers the initial consultation connection only, (c) any further legal services will be subject to a separate fee agreement between the Client and the Solicitor, and (d) the Platform's Initial Consultation Connection Fee does not affect the Solicitor's independence or the advice given.

85A.6 In accordance with SRA Code of Conduct paragraph 5.1, the Solicitor must ensure that any Client introduced through the Platform has not been acquired in a way that would breach the SRA's regulatory arrangements if the person acquiring the Client were regulated by the SRA. The Solicitor must, at the point of engagement (and in the Client Care Letter), disclose to the Client (a) that the Client was introduced to the Solicitor through the Platform, (b) the nature of the Platform as a technology marketplace and introducer, not a regulated legal services provider, (c) that the Solicitor has a commercial relationship with the Platform under which Platform Fees are payable by the Solicitor to the Platform for marketplace services, separately from the Legal Fees charged by the Solicitor to the Client, and (d) that the commercial arrangement between the Solicitor and the Platform does not affect the Solicitor's independence, the advice given, or the Solicitor's duty to act in the Client's best interests. The Solicitor must ensure that the Client gives informed consent to the introduction arrangement before the retainer is formalised.

85A.7 The Platform may from time to time offer an expedited or priority booking service for Clients, for an additional fee disclosed to the Client before payment. The Solicitor acknowledges and accepts that priority bookings may be offered and that the Solicitor is not obligated to accept priority bookings outside their published availability. Any additional fee charged for priority booking is a Platform service charge payable by the Client and is not shared with the Solicitor.

85A.7A The Platform may offer Solicitors the option to receive instant payouts (funds transferred within 30 minutes instead of the standard 1-2 Business Day settlement). Where available, instant payouts are subject to an additional processing fee charged by the payment processor (currently 1% of the payout amount, minimum 50p), which is deducted from the payout. The Solicitor bears the cost of instant payouts in full. The Platform does not charge an additional fee for this service. The Solicitor may opt in or out of instant payouts at any time through their Platform dashboard. The availability of instant payouts is subject to the payment processor's eligibility requirements and the Platform makes no guarantee of availability.

85A-A. Client-Side Platform Service Fees

This clause sets out the fees charged by the Platform to Clients. These are separate from the fees charged to the Solicitor under clause 85.1. The Solicitor must understand these Client-side fees in order to make proper disclosures under SRA Code paragraph 5.1 and clause 88.

85A-A.1 In addition to the Legal Fees payable to the Solicitor, the Platform charges Clients the following Platform service fees: (a) Buyer Protection Fee: a fixed fee per milestone determined by the milestone value band (Tier 1 Quick Advice through Tier 10 Enterprise Bespoke) as published on the Platform's pricing page, charged in consideration for the Platform's milestone escrow facilitation, payment security, and dispute resolution infrastructure; (b) Compliance Verification Fee: a fixed fee per matter, charged in consideration for the Platform's identity verification, regulatory status checks, and compliance infrastructure; and (c) AI Consultation Fee: a fee per scoping consultation (which may be waived or credited on certain Client subscription tiers), charged in consideration for the Platform's AI scoping engine, video consultation infrastructure, and transcription services. The applicable rates are published on the Platform and may be updated from time to time.

85A-A.2 Client-side Platform service fees are charged by the Platform to the Client for the Platform's technology services. They are not Legal Fees, are not payable to the Solicitor, and are not part of the Solicitor's retainer. The Solicitor must not represent Client-side fees as part of the Solicitor's charges. The Client is informed of all Client-side fees through the Platform's pre-payment information screen before any payment is processed, in compliance with CCR 2013 Regulation 13 and the DMCCA 2024 prohibition on drip pricing.

85A-A.3 The Solicitor must be aware of the Client-side fees charged by the Platform and must, where a Client asks about the total cost of obtaining legal services through the Platform, provide accurate information about both the Solicitor's own Legal Fees and the existence of Client-side Platform fees (directing the Client to the Platform's published fee schedule for current rates). The Solicitor's obligation under SRA Code paragraph 8.7 to provide the best possible information about pricing includes ensuring the Client understands that Platform service fees are payable in addition to Legal Fees.

85A-B. Client Subscription Tiers, Buyer Protection Fees, and Dispute Windows

The Platform offers Clients multiple subscription tiers with varying levels of Platform services, including consultation credits, buyer protection fee rates, dispute window durations, and dispute handling response times. The Solicitor must be aware of these Client-side features to the extent they affect the Solicitor's professional obligations.

85A-B.1 The Platform offers Client subscription tiers (currently Free/Explorer, Standard/Protected, and Premium/Concierge, or such tiers as are published from time to time). Each Client tier provides different levels of access to Platform features. The Solicitor is informed that: (a) Client Buyer Protection Fees are tiered by both the Client's subscription tier and the milestone transaction amount, with rates decreasing for higher Client tiers and larger transactions; (b) the Client's dispute window (the period within which the Client may raise a dispute following the Solicitor marking services as complete) varies by Client subscription tier, being currently 14 days (Free), 21 days (Standard), and 30 days (Premium); and (c) the Platform's target dispute handling response time varies by Client subscription tier, being currently 72 hours (Free), 48 hours (Standard), and 24 hours (Premium). The Solicitor acknowledges that the Confirmation Period described in clause 91 operates in conjunction with the Client's dispute window as determined by the Client's subscription tier, and that the applicable dispute window for any given matter depends on the Client's tier, not the Solicitor's tier.

85A-B.2 The Solicitor must be aware that the Client's total cost of obtaining legal services through the Platform includes: (a) the Solicitor's Legal Fees (held by Stripe and paid to the Solicitor on approval); (b) the Client's Buyer Protection Fee (a fixed fee per milestone determined by the milestone value band as published on the Platform's pricing page, tiered by amount and Client subscription tier); (c) a Compliance Verification Fee per matter; (d) an AI Consultation Fee per Scoping Call (which may be waived by consultation credits on paid Client tiers); and (e) Stripe Processing Fees passed through at cost. Where a Client asks the Solicitor about the total cost of their matter, the Solicitor must provide accurate information about the Solicitor's own Legal Fees and inform the Client that additional Platform service fees apply, directing the Client to the Platform's published fee schedule and interactive fee calculator for current rates. This is required by SRA Code paragraph 8.7.

85A-B.3 The Platform may offer Clients consultation credits that waive or reduce the AI Consultation Fee for Scoping Calls. The Solicitor acknowledges that consultation credits are a Client-side benefit and do not affect the Solicitor's fees, obligations, or the quality of service the Solicitor must provide. The Solicitor must not provide a lower standard of service to a Client who has used a consultation credit compared to a Client who has paid the full consultation fee.

85A-C. Platform Case Advisers and Lawyer Matching Service

This clause addresses Platform features that involve human Platform personnel interacting with Clients. The Platform's personnel do not provide legal advice and are not regulated by the SRA.

85A-C.1 The Platform may provide Clients on certain subscription tiers with access to a dedicated case adviser. The case adviser is a Platform employee or contractor who provides administrative and navigational support to the Client, including: (a) assisting the Client in understanding the Platform's features and processes; (b) helping the Client post a legal project and understand bid responses; (c) assisting the Client in understanding the scope report and milestone structure (but not advising on the legal merits, strategy, or adequacy of the proposed scope); and (d) assisting with the dispute process. The case adviser does not: (i) provide legal advice or legal services of any kind; (ii) assess the quality, accuracy, or adequacy of the Solicitor's work product; (iii) recommend whether the Client should accept or reject a Solicitor's Milestone Proposal; (iv) advise the Client on the merits of a dispute; or (v) act as the Client's legal representative. The Solicitor acknowledges the existence of the case adviser role and must not represent to the Client that the case adviser provides legal advice or regulatory oversight.

85A-C.2 The Platform may offer Clients on certain subscription tiers a "lawyer matching service" in which the Platform assists the Client in identifying a suitable Solicitor for their matter. The lawyer matching service uses the Platform's algorithms and, where applicable, input from Platform personnel to suggest Solicitors based on practice area, location, availability, reviews, and other non-confidential factors. The lawyer matching service: (a) does not constitute a referral within the meaning of SRA Code paragraph 5.1, as the Platform is providing a technology-assisted search and filtering service, not a personal recommendation based on a professional assessment of the Solicitor's suitability for the specific matter; (b) does not constitute an introduction for the purposes of LASPO sections 56-60, provided that no per-match fee is charged to the Solicitor that varies by whether the match results in an instruction; (c) does not involve the Platform assessing the legal merits, complexity, or risks of the Client's matter; and (d) does not transfer any professional responsibility from the Solicitor to the Platform. The Solicitor remains solely responsible for assessing their own competence and capacity to handle any matter for which they are matched.

85A-C.3 Where the Platform offers scope review assistance to Clients through a case adviser, the Solicitor acknowledges that this assistance is limited to helping the Client understand the structure and terminology of the Milestone Proposal and does not extend to advising the Client on whether the proposed scope of work is legally adequate, appropriate, or in the Client's best interests. The Solicitor's obligation to provide a clear, understandable Milestone Proposal under SRA Code paragraph 8.7 is not reduced by the availability of the case adviser.

85A-D. Client Dispute Process, Escalation, and Platform Review

85A-D.1 The Solicitor acknowledges that the Platform's dispute resolution process includes tiered response times and escalation paths that vary by the Client's subscription tier. The Platform may assign a compliance handler to review disputes and may, for Clients on the highest subscription tier, permit escalation to a Platform Director. The Solicitor acknowledges that: (a) the Platform's dispute process is an administrative and facilitative process only and does not constitute adjudication, arbitration, mediation, or any form of binding dispute resolution; (b) the compliance handler and Platform Director do not provide legal advice, do not assess the legal merits of the dispute, and are not qualified to evaluate the standard of legal services; (c) the Platform's dispute process does not replace or limit the Client's right to complain to the Solicitor under the Solicitor's own complaints procedure, to the Legal Ombudsman, or to the SRA; and (d) the Solicitor must cooperate with the Platform's dispute process in good faith but is not bound by any outcome that the Solicitor considers inconsistent with the Solicitor's professional obligations.

85A-D.2 The Platform's use of the terms "compliance handler," "compliance review," and "compliance team" in connection with dispute handling refers to the Platform's internal operational processes for reviewing whether Platform terms have been followed. These terms do not indicate that the Platform is conducting SRA compliance assessment, regulatory investigation, or professional standards review. The Platform is not a regulator and does not have the competence or authority to assess whether legal services meet the standard required by the SRA Code of Conduct.

85A-E. Platform Communication, Document, and Electronic Signature Features

85A-E.1 The Platform provides secure encrypted messaging between the Solicitor and the Client. The Solicitor acknowledges that: (a) all messages sent through the Platform's messaging system are stored as Platform Matter Data in accordance with clause 80A; (b) messages may contain confidential or privileged information and the Solicitor must obtain any client consent required under SRA Code paragraph 6.3 before using the Platform's messaging for privileged communications; and (c) the Platform's messaging system is not a substitute for the Solicitor's own secure communication systems where the nature of the communication requires a higher level of security or where the Client has not consented to the Platform's data collection.

85A-E.2 The Platform may provide electronic signature functionality enabling Clients to sign compliance documents, engagement letters, and other documents electronically. Electronic signatures facilitated through the Platform are intended to comply with the Electronic Communications Act 2000 and the eIDAS Regulation (as retained in UK law). The Solicitor must satisfy themselves that electronic signature is appropriate for the document type and that the Client has given informed consent to electronic signing. For documents requiring a wet-ink signature or a witnessed signature (such as certain deeds, statutory declarations, or powers of attorney), the Solicitor must not use the Platform's electronic signature feature.

85A-E.3 The Platform may provide Clients with AI-generated case summaries in a client-readable format, scope version history and review tools, bid analytics showing how many Solicitors viewed their project, and proposal review tools. These features are Client-side tools designed to help Clients make informed decisions. The Solicitor acknowledges that: (a) the AI case summary is a simplified version of the AI Scope Script and may omit legal nuance; the Solicitor must not rely on the Client having read or understood the AI case summary as a substitute for providing clear advice directly; (b) scope version history enables the Client to review previous and current versions of the Milestone Proposal, reinforcing the Solicitor's obligation to explain any changes clearly; and (c) bid analytics and proposal review tools enable Clients to review multiple Solicitors' proposals, and the Solicitor must ensure their proposal is accurate and not misleading in a competitive context (SRA Code paragraph 8.8).

85B. Platform Fees Separation from Legal Fees, Acceptance, and Payment Mechanics

85B.1 Platform Fees and Legal Fees are entirely separate and distinct categories of charge. Legal Fees are the professional fees charged by the Solicitor to the Client for legal advice and legal services under the Solicitor's retainer. Platform Fees are the commercial charges payable for the Platform's technology, marketplace, and administrative services. The Platform does not charge for, and has no entitlement to any share of, the Solicitor's Legal Fees except to the extent that a Platform Fee is calculated by reference to the Legal Fees billed (where applicable and permitted). The Solicitor must not represent Platform Fees to Clients as Legal Fees, disbursements, or regulatory charges. For the avoidance of doubt, Platform Fees are always charged as separate Stripe transactions and are never deducted from, set off against, or otherwise taken from Held Funds, Client payments, or funds in transit to the Solicitor's Connected Account. The full amount of each Client payment for Legal Fees is released to the Solicitor without any intermediary deduction by the Platform.

85B.2 By registering on the Platform and accepting these Terms, the Solicitor unconditionally accepts that Platform Fees are payable in accordance with the fee schedule published on the Platform from time to time and as set out in these Terms. The Solicitor's obligation to pay Platform Fees arises upon the occurrence of the relevant fee-triggering event (such as a Client booking, a matter opening, or a successful completion) and is not contingent on the Solicitor's receipt of Legal Fees from the Client. The Solicitor acknowledges that Platform Fees represent fair commercial value for the Platform's services and that the Solicitor has had the opportunity to review and consider the fee schedule before registering.

85B.2A By accepting these Terms, the Solicitor accepts the principle that Platform Fees will be payable if a matter proceeds. Upon the Client's approval of the Milestone Proposal (or acceptance of a project bid), the Client is directed to a payment page where the Platform collects the full project amount for all milestones upfront and instructs Stripe to hold those funds as Held Funds. Platform Fees are contractually confirmed as owed to the Platform at that point and are deemed earned by the Platform. Held Funds are released to the Solicitor on a per-milestone basis only when the Client approves the delivered work for that milestone. Platform Fees are payable regardless of: (a) the outcome of the Client's matter; (b) any dispute between the Solicitor and the Client; (c) the Client's satisfaction with the services; or (d) whether the matter is subsequently terminated, the Client defaults, or the Solicitor withdraws (except where the Platform has charged a fee in error).

85B.2B Where a matter terminates before any Substantive Work has been performed on any milestone (that is, the Client approves the Milestone Proposal but the Solicitor has not yet commenced work on the first milestone), the Platform will process a refund to the Client from the Held Funds, minus a reasonable administration charge (currently twenty-five per cent (25%) of the Platform Fee, reflecting the Platform's costs of facilitating the introduction, Scoping Call, AI Scope Script generation, and milestone setup). This refund applies only where: (a) the termination occurs before any milestone is marked as in progress; (b) the termination is not caused by the Solicitor's breach of these Terms or professional misconduct; and (c) the Solicitor notifies the Platform within seven (7) days of the termination. Where Substantive Work has begun on any milestone, funds for completed and approved milestones are released to the Solicitor and funds for uncompleted milestones are refunded to the Client, in each case minus applicable Platform Fees and administration charges.

85B.2C Held Funds (held by Stripe) are released to the Solicitor only upon the Client's approval of the delivered work for the relevant milestone through the Platform. The Client's click of the "approve" button (or equivalent) on the Platform constitutes approval for the purposes of this clause.

85B.2D Where the Client does not approve or raise a dispute in respect of a completed milestone within fourteen (14) days of the Solicitor marking that milestone as delivered, the Held Funds for that milestone are automatically released to the Solicitor. The Platform will notify the Client at least seventy-two (72) hours before the auto-release date.

85B.2E Where a dispute is raised in respect of a milestone, the Held Funds for that milestone are frozen and are not released to either party until the dispute is resolved in accordance with the Platform's dispute resolution procedures.

85B.2F Where the Solicitor fails to deliver a milestone, fails to communicate with the Client or the Platform for a period of fourteen (14) days or more, or otherwise abandons the matter, the Platform may intervene to freeze the matter, notify the Client, and initiate a refund to the Client from Held Funds of all amounts attributable to undelivered milestones, minus the Initial Consultation Connection Fee and any AI processing fees already consumed.

85B.2G Where the parties mutually agree to cancel the engagement, the Platform will refund to the Client all Held Funds attributable to milestones that have not yet been commenced, minus applicable Platform Fees and administration charges. Funds for milestones already completed and approved are released to the Solicitor.

85B.2H Where the Client has downloaded, accessed, used, or acted upon deliverables from a completed milestone (including but not limited to legal documents, advice memoranda, or draft agreements), the Client's dispute rights for that milestone are limited to claims relating to the quality, accuracy, or completeness of the deliverables and do not extend to a general refusal to pay for work received. The Platform may use download timestamps, access logs, and other platform data as evidence in determining whether deliverables have been accessed for the purposes of this clause.

85B.3 All payments made by Clients through the Platform (including Legal Fees and, where applicable, any Client-payable Platform charges such as the Initial Consultation Connection Fee) are processed and held by Stripe in accordance with Stripe's standard event-based operating system. Under this system

85B.3.1 Client payments are received by Stripe and held as Held Funds in Stripe's FCA-authorised electronic money accounts, not in the Platform's own accounts or the Solicitor's Client Account,

85B.3.2 Release of Held Funds is triggered by defined events within the Platform's workflow, including (as applicable) the Solicitor marking services as complete, the expiry of the Confirmation Period without Client objection, and the resolution of any dispute. Platform Fees are not deducted from Held Funds but are charged separately in accordance with clause 85B.3.3,

85B.3.3 Platform Fees are charged as a separate transaction and are not deducted from Held Funds. When Held Funds are released to the Solicitor's Connected Account, the full amount of the Legal Fees is transferred to the Solicitor without any deduction by the Platform. Platform Fees payable by the Solicitor in respect of that milestone or matter are then charged separately by the Platform to the Solicitor through Stripe, as a distinct payment event triggered by the successful release of the corresponding Held Funds. The Solicitor expressly authorises the Platform to initiate this separate charge and acknowledges that Platform Fees are payable as a standalone obligation, independent of the release of Legal Fees. The Platform shall not at any time deduct, set off, withhold, or otherwise take Platform Fees from Held Funds, Client payments, or any funds in transit to the Solicitor's Connected Account,

85B.3.4 Funds are not released to the Solicitor until the matter (or the relevant stage or milestone) has been successfully closed on the Platform, meaning the Solicitor has marked services as complete and either the Client has confirmed satisfaction or the Confirmation Period has expired without objection,

85B.3.5 Where a matter is subject to staged or milestone payments, each stage is treated as a separate event for the purposes of Stripe's event-based processing. Platform Fees attributable to each stage are charged separately to the Solicitor following the release of Held Funds for that stage, as a distinct Stripe transaction in accordance with clause 85B.3.3,

85B.4 The Solicitor accepts that the event-based payment model means that there may be a delay between the Solicitor completing work and receiving payment. The Platform is not liable for any delay in the release of funds that arises from (a) the normal operation of Stripe's event-based processing cycle, (b) a Client raising a dispute or objection during the Confirmation Period, (c) a regulatory investigation, court order, or Stripe compliance review, or (d) the Solicitor's failure to mark services as complete in a timely manner.

85B.5 Platform Fees are non-refundable once the relevant fee-triggering event has occurred, except where (a) the Platform has charged the fee in error, or (b) a Client is entitled to a full refund of Legal Fees (in which case any percentage-based Platform Fee attributable to the refunded amount will be credited to the Solicitor's Connected Account). Subscription and listing fees are non-refundable regardless of the volume of matters received.

85B.5A The indemnity obligations in these Terms are subject to the following tiered structure: (a) General indemnities (including indemnities for content, AI Scope Script reliance, template claims, and general professional services) are capped in aggregate at the total Platform Fees actually paid by the Solicitor to the Platform in the twelve (12) months immediately preceding the event giving rise to the claim, or ten thousand pounds (or the equivalent in the applicable currency), whichever is greater. (b) The following categories of indemnity remain uncapped and are not subject to the aggregate cap in paragraph (a): (i) fraud, dishonesty, or wilful misconduct by the Solicitor; (ii) identity fraud, impersonation, or misrepresentation of qualifications or regulatory status; (iii) deliberate circumvention of the Platform's payment mechanism for the purpose of avoiding Platform Fees; (iv) any claim arising from the Solicitor practising in a jurisdiction in which they are not qualified; and (v) any claim where the Solicitor's professional indemnity insurance (or, where the Solicitor practises through a Law Firm, the firm's professional indemnity insurance) responds to the underlying claim (in which case the indemnity is capped at the applicable policy limit rather than being uncapped). Where the Solicitor practises through a Law Firm, the Solicitor and the Law Firm are jointly and severally liable under the indemnity obligations in these Terms, and the Platform may pursue the indemnity claim against either the individual Solicitor or the Law Firm (or both). (c) The cap in paragraph (a) does not limit the Solicitor's liability for regulatory fines or penalties imposed directly on the Solicitor by their regulator. (d) Nothing in this clause limits the Platform's right to recover Platform Fees that are contractually due but unpaid.

85B.5B The Platform's liability under these Terms is limited exclusively to the functionality, availability, and performance of the Platform's technology services (including the marketplace, matching algorithm, video conferencing infrastructure, AI Scope Script generation, Stripe payment facilitation, and dispute resolution workflow). The Platform is not liable, under any circumstances or under any legal theory (whether in contract, tort, negligence, strict liability, or otherwise), for: (a) the conduct, acts, omissions, negligence, fraud, misconduct, or regulatory non-compliance of any Lawyer, Legal Professional, or Client; (b) the quality, accuracy, completeness, legality, suitability, or outcome of any legal services provided by You or any other Lawyer; (c) any advice given or not given by You; (d) any document or work product prepared by You; (e) the handling, safeguarding, or misappropriation of Client Money by You or any other Lawyer; (f) any failure by You to comply with the Applicable Regulatory Requirements, professional conduct rules, or insurance requirements; or (g) any act or omission of any Client. The Platform's role is that of a technology intermediary. It does not supervise, direct, control, or monitor the delivery of legal services.

85B.6 The Solicitor must not attempt to circumvent the Platform's payment mechanism or commercial arrangements by: (a) requesting or accepting direct payment from a Client introduced through the Platform in order to avoid Platform Fees, (b) directing a Client to make payment outside the Platform for services that should be processed through the Platform, (c) artificially reducing the Legal Fees recorded on the Platform while charging the Client a higher amount off-Platform, (d) using a different Stripe account or payment method to avoid the separate charging of Platform Fees, (e) soliciting or accepting direct instructions from a Platform-introduced Client outside the Platform for the longer of: (i) a period of thirty (30) days following the date of introduction through the Platform, or (ii) until all active matters between the Solicitor and that Client are fully delivered, all milestones approved, and the matter closed on the Platform, for the purpose of avoiding Platform Fees, or (f) providing the Client with personal contact details (including personal email, direct mobile number, or office address) before the Milestone Proposal has been accepted, except where disclosure is required by the SRA Standards and Regulations or is necessary for the proper conduct of the matter. Any such conduct is a material breach of these Terms entitling the Platform to suspend or terminate the Solicitor's account and to recover any Platform Fees that would have been payable had the engagement been conducted through the Platform. Nothing in this clause 85B.6 prevents the Solicitor from contacting or communicating with the Client directly where doing so is necessary to act in the Client's best interests or to comply with the Solicitor's professional duties, including (without limitation) in urgent matters, where court deadlines require immediate communication, where the Platform is temporarily unavailable, where the Solicitor is required to provide advice that cannot practicably be delivered through the Platform, or where the Client's matter has concluded and the Client approaches the Solicitor directly for a new, unrelated matter. In the event of any conflict between this clause 85B.6 and the Solicitor's duties under the SRA Standards and Regulations (including SRA Principle 3 and SRA Principle 7), the Solicitor's regulatory duties prevail without penalty, sanction, or adverse consequence under these Terms. The Platform will not treat the Solicitor's compliance with their SRA duties as a breach of this clause 85B.6. Where the Solicitor relies on this regulatory override, the Solicitor must notify the Platform in writing within 14 days, providing a brief explanation of the circumstances (without disclosing privileged or confidential information). This clause does not prevent the Solicitor from accepting direct instructions from a former Platform Client after the restriction period (being the longer of thirty days or matter closure as described above) has expired, or from providing contact details that are required to be included in the Client Care Letter under the SRA Standards and Regulations.

85B.7 For the avoidance of doubt, Platform Fees are business-to-business commercial charges between the Platform and the Solicitor. They are not Client Money within the meaning of the SRA Accounts Rules. They are not held on trust for the Solicitor or the Client. They do not form part of the Solicitor's professional fees. Platform Fees are collected through a separate Stripe transaction and at no point pass through, or are deducted from, the payment flow between Client and Solicitor for Legal Fees. This structural separation is maintained to ensure that the Platform does not sit between the Client and the Solicitor in respect of the payment of Legal Fees and that the arrangement is consistent with the Solicitor's obligations under the SRA Standards and Regulations. The Solicitor is responsible for accounting for Platform Fees in their own tax and financial records, including for VAT purposes where applicable.

85C.1 In accordance with SRA Code of Conduct paragraph 5.1, the Solicitor must not enter into any financial arrangement with a Client that compromises, or is likely to compromise, the Solicitor's independence, the Client's interest, or the Solicitor's ability to act in the Client's best interests. Without limiting the generality of this obligation: (a) the Solicitor must not acquire a financial interest in the Client's matter (beyond legitimate fees and disbursements) without the Client's informed written consent and without ensuring the Client has been advised to take independent legal advice; (b) the Solicitor must not enter into a business arrangement with a Client unless the arrangement is fair and reasonable and the Client has been advised to seek independent legal advice; (c) the Solicitor must not lend money to a Client or borrow money from a Client in connection with a matter. This obligation applies to all solicitor types and is particularly relevant to Freelance Solicitors, Fractional Counsel, and Consultants, who may have less institutional oversight of financial arrangements.

85C. Solicitor Card Hold and Pre-Authorisation

85C.1A Where a Client raises a dispute during the Confirmation Period, the Platform requires the Client to specify the nature of the dispute from the following categories: (a) work not received, (b) work incomplete - not all items in the milestone scope were delivered, (c) work not as described - deliverables do not match the agreed milestone scope, (d) quality concern - the work was delivered but the Client has concerns about its quality, (e) costs dispute - the amount charged does not match the agreed milestone fee, (f) communication issue - the Solicitor was unresponsive or failed to provide agreed updates, or (g) other. The Platform facilitates communication between the parties but does not adjudicate the merits of any dispute and does not provide legal advice on dispute resolution. The Platform is a technology service provider and is not a regulatory body, ombudsman, or arbitrator.

85C.1B The Solicitor authorises the Platform to place a pre-authorisation hold on the Solicitor's registered payment method when a Client books a Scoping Call with the Solicitor through the Platform. The pre-authorisation hold: (a) is not a charge - no funds are debited from the Solicitor's payment method at the point the hold is placed, (b) is placed to secure the Solicitor's financial commitment to the Platform's fee arrangement, (c) converts to a charge for the applicable Platform Fee only if the Solicitor clicks "proceed" and the Client subsequently approves the Milestone Proposal, (d) is released automatically if the Solicitor declines to proceed, if the Client declines to proceed, or if the 24-hour acceptance window expires without the Solicitor accepting the booking, and (e) is for the amount and duration disclosed to the Solicitor at the time of hold. The Solicitor expressly consents to the placement of pre-authorisation holds as a condition of registration on the Platform.

85C.2 The Platform's per-matter service fee is determined by the complexity tier assigned to the matter, as published on the Platform's pricing page. Each complexity tier reflects a genuinely different level of platform resource allocation: (a) lower tiers receive standard AI scoping, single milestone workflow, standard dispute resolution, and 12-month data retention; (b) mid tiers receive full AI scoping with pricing intelligence, multi-milestone workflow, enhanced dispute resolution (48-hour SLA), 3-year data retention, and ongoing compliance verification; (c) upper tiers receive maximum AI scoping with comparable matter benchmarks, custom milestone workflows, priority dispute resolution (24-hour SLA), 7-year data retention, enhanced document security, and dedicated matter management. The fee reflects the cost of these differentiated services and the Platform's compliance, AI, and infrastructure resource allocation for the matter - not the value of the legal services provided.

85C.3 The Platform's published complexity tiers are: Tier 1 (Quick Advice), Tier 2 (Standard Advisory), Tier 3 (Standard Matter), Tier 4 (Complex Advisory), Tier 5 (Complex Matter), Tier 6 (High-Value Matter), Tier 7 (Premium Matter), Tier 8 (Enterprise), Tier 9 (Enterprise Plus), and Tier 10 (Enterprise Bespoke). The fixed price for each tier and each subscription plan is published on the Platform's pricing page and may be updated from time to time in accordance with clause 148A.

85D. Third-Party Client Accounts and Disbursement Obligations

85D.1 Where You are required by the SRA Accounts Rules to hold Client Money in a regulated client account (including completion funds, settlement funds, money on account of costs, or any other funds held on behalf of a Client), that obligation sits entirely with You and Your firm. The Platform has no visibility of, access to, or control over any client account maintained by You, Your firm, or any third-party managed account provider. The Platform does not monitor, audit, reconcile, or verify the contents of any client account. You must comply with all applicable client account rules independently of the Platform and must not rely on the Platform's technology or payment infrastructure as a substitute for compliance with Your regulatory obligations regarding client money.

85D.2 The Platform's Held Funds mechanism (funds held by Stripe during the Confirmation Period) is a technology escrow service. It is not a client account, trust account, or any form of regulated account. Held Funds are held by Stripe in Stripe's own regulated electronic money accounts, not in the Platform's accounts and not in Your client account. Once Held Funds are released to Your Stripe Connected Account, any portion of those funds that constitutes client money (including disbursement advances and unearned retainer amounts) must be transferred by You to Your regulated client account promptly in accordance with the SRA Accounts Rules.

85D.3 Disbursement payments are processed as separate Stripe direct charges to Your Connected Account. The Platform does not hold, manage, or have access to disbursement funds at any point after the payment is processed. You are solely responsible for: (a) paying the relevant third party out of the disbursement funds received; (b) providing the Client with receipts or evidence of payment for each disbursement; (c) reconciling disbursement payments with third-party invoices; (d) ensuring that any mark-up on disbursements is disclosed and permitted by the SRA Accounts Rules; and (e) accounting for VAT correctly on each disbursement category.

85E. Bid Credit System

The Platform operates a bid credit system through which Solicitors may express interest in Client matters. The bidding system does not constitute an unsolicited approach within the meaning of SRA Code paragraph 8.9, because the Client has voluntarily listed their matter on the Platform.

85E.1 The Platform operates a bid credit system through which Solicitors may express interest in Client matters listed on the Platform. A "bid" is the Solicitor's indication of willingness to be considered for a Client's matter. Each bid consumes one bid credit. Bid credits are allocated monthly according to the Solicitor's subscription tier or may be purchased separately at the rate published on the Platform from time to time.

85E.2 By submitting a bid, the Solicitor: (a) confirms that they have reviewed the available summary of the Client's matter and have assessed their competence and capacity to handle the matter in accordance with clause 58; (b) confirms that no conflict of interest (so far as can be determined from the information available) prevents them from acting; (c) acknowledges that submission of a bid does not create a retainer, a duty of care, or any obligation on the Client to instruct the Solicitor; and (d) acknowledges that submission of a bid does not constitute an unsolicited approach to a member of the public within the meaning of SRA Code paragraph 8.9, because the Client has voluntarily listed their matter on the Platform and is actively seeking legal services.

85E.3 The Platform does not disclose the Client's full name or contact details to the Solicitor at the bidding stage. The Solicitor sees only anonymised matter information (matter type, practice area, estimated value range, and geographical region). The Client selects from bidding Solicitors based on profile information, reviews, practice area, and any other non-confidential information displayed on the Platform. The Client's selection of a Solicitor triggers the engagement process set out in clause 62B.

85E.4 The Solicitor must not: (a) submit bids for matters outside their competence or capacity; (b) submit bids in bulk without genuine assessment of each matter; (c) use the bidding system to make unsolicited direct approaches to Clients outside the Platform; or (d) include in any bid submission any statement that is misleading, inaccurate, or non-compliant with SRA Code paragraph 8.8.

85E.5 Bid credits are non-refundable once used. Unused bid credits expire at the end of each monthly billing cycle unless the Solicitor's subscription tier expressly provides otherwise. The cost of bid credits is a Platform service charge subject to clause 85.1.6 and must not be passed on to Clients as a disbursement.

85E.6 The competitive nature of the bidding process does not relieve the Solicitor of their duty to charge fair and reasonable fees, to provide accurate costs information, and to act in the Client's best interests at all times. The Solicitor must not allow competitive pressure to compromise the quality of service, the accuracy of fee estimates, or compliance with SRA pricing obligations under paragraph 8.7 of the SRA Code.

85F. Credibility Badges, Profile Visibility, and Featured Listings

85F.1 The Platform assigns "Credibility Badges" to Solicitors based on their subscription tier. Credibility Badges (which may include the word "Verified" or similar designations) indicate only that the Platform has conducted an administrative check of the Solicitor's SRA or BSB registration status in accordance with clause 7. They indicate the Solicitor's subscription tier and are not an indicator of, and must not be represented as indicating: (a) the quality or standard of the Solicitor's legal services; (b) the Solicitor's level of competence, experience, or expertise; (c) any form of accreditation, endorsement, or quality assurance by the Platform, the SRA, the Law Society, or any other body; or (d) the likely outcome of any legal matter. The Credibility Badge categories and the subscription tier to which each corresponds are published on the Platform.

85F.2 The Platform displays a clear and prominent explanation to Clients, on every page where Credibility Badges are visible, that Credibility Badges reflect the Solicitor's subscription tier and do not constitute a recommendation, quality mark, or endorsement of the Solicitor's services.

85F.3 The Solicitor must not: (a) represent their Credibility Badge to any Client, prospective Client, or third party as an indicator of quality, competence, or endorsement; (b) display their Credibility Badge on their own website or marketing materials in a manner that implies SRA endorsement or regulatory approval; or (c) use the Credibility Badge in any way that is misleading or that could diminish public trust in the Solicitor or the legal profession contrary to SRA Principle 2.

85F.4 The Platform operates a profile visibility system under which Solicitors on higher subscription tiers receive increased visibility in Client search results. The Platform discloses to Clients that search results may be influenced by the Solicitor's subscription tier in addition to relevance, location, practice area, reviews, and other factors. Where the Platform offers Featured Slots or promoted placement, such placements are marked as Featured or Promoted in a manner visible to Clients, in compliance with the Consumer Protection from Unfair Trading Regulations 2008 and the DMCCA 2024.

85F.5 Where the Platform assigns a CPD commitment badge or similar indicator to Solicitors who maintain current CPD records on the Platform, and where such badges influence the Solicitor's ranking in search results, the Platform discloses the ranking criteria to Clients. CPD badges indicate that the Solicitor has self-reported CPD activity through the Platform and do not constitute verification of CPD compliance by the SRA or any other body.

85G. Subscription Tiers, Matter Value Caps, and Payout Schedules

85G.1 The Platform offers multiple subscription tiers for individual Solicitors (currently Free/Starter, Professional, and Elite) and for Law Firms (currently Growth, Scale, and Enterprise), or such tiers as are published from time to time. Each tier provides different levels of access to Platform features, including matter value caps per project, monthly matter limits, service listing limits, bid credit allocations, payout frequency, client type access, and compliance tools.

85G.2 Matter value caps are commercial limits imposed by the Platform on the maximum value of a single matter that a Solicitor may accept through the Platform at a given subscription tier. They are not an assessment of the Solicitor's competence. If the Solicitor identifies that they are the most appropriate solicitor for a Client's matter but cannot accept it through the Platform due to a matter value cap, the Solicitor must consider whether the Client's best interests (SRA Principle 7) require the Solicitor to inform the Client that they are available to act outside the Platform or to assist the Client in finding an alternative.

85G.3 The Solicitor's choice of subscription tier is entirely voluntary. The differential in per-matter Platform service charges between subscription tiers does not create any obligation on the Solicitor to upgrade or to channel a minimum volume of work through the Platform. The Solicitor should review their subscription tier periodically to ensure it remains proportionate to their use of the Platform and does not create undue economic dependency. In accordance with SRA Principle 3, the Solicitor must ensure that their independence is not compromised by their financial relationship with the Platform.

85G.4 Payout schedules vary by subscription tier. The payout schedule does not affect: (a) the Solicitor's obligations under the SRA Accounts Rules; (b) the timing of the Solicitor's obligation to pay disbursements; or (c) the Solicitor's duty to provide a competent and timely service regardless of cash flow. The Solicitor must ensure that their cash flow arrangements are adequate to meet professional obligations at all times, irrespective of payout frequency.

85G.5 Where the Platform restricts certain client types (for example, business or corporate clients) to particular subscription tiers, the Solicitor on a lower tier must not decline to advise an existing Client on a matter involving a business entity solely because the Platform's tier restrictions prevent the matter from being processed through the Platform. The Solicitor's duty to the Client under SRA Principle 7 prevails over the Platform's commercial tier restrictions.

85H. Seller Protection Fee - Nature and Characterisation

85H.1 The Seller Protection Fee is a Platform service charge payable in consideration for the Platform's dispute management facilitation services, payout security infrastructure, and Stripe hold management. The Seller Protection Fee: (a) does not constitute insurance, an insurance product, or a contract of insurance within the meaning of the Financial Services and Markets Act 2000 or the Insurance Act 2015; (b) does not constitute a regulated financial product or service; (c) does not provide the Solicitor with an indemnity, guarantee, or warranty against any specific loss or liability; and (d) does not replace or supplement the Solicitor's obligation to maintain professional indemnity insurance.

85H.2 The Solicitor must not represent the Seller Protection Fee to any Client, insurer, regulator, or third party as providing insurance cover, indemnity, or any form of financial guarantee. References to "payout guarantee" in any Platform material refer to the Platform's commitment to facilitate prompt payout processing through Stripe upon satisfaction of the release conditions in clause 91, and do not constitute a financial guarantee within the meaning of the Financial Services and Markets Act 2000.

85I. Lawyer Network and Platform Interview Feature

85I.1 The Platform provides a Lawyer Network feature that enables Solicitors to connect with other legal professionals registered on the Platform. The Lawyer Network is a professional networking tool only and does not constitute a referral arrangement, an introducer arrangement, or a fee-sharing arrangement, unless the Solicitors enter into a separate referral arrangement through the Platform in accordance with Part Q.

85I.2 Where two or more Solicitors use the Lawyer Network to refer work, the referral is subject to all applicable provisions of Part Q (including LASPO compliance) and Part Q-A. The Solicitor must not use the Lawyer Network to: (a) solicit referrals in areas where the Solicitor is not competent; (b) enter into undisclosed fee-sharing arrangements; (c) circumvent the Platform's payment mechanism; or (d) facilitate any arrangement that would constitute a prohibited referral fee under LASPO.

85I.3 The Platform may offer a published interview feature for Solicitors on certain subscription tiers, distributed through the Platform, blog, social media, and partner channels. The Solicitor acknowledges that the interview feature is a marketing service and does not constitute an endorsement, recommendation, or quality assurance by the Platform. Interview content must comply with SRA Code paragraph 8.8 (publicity must not be misleading) and clause 105 of these Terms.

85J. Automated Compliance Screening Tools

85J.1 The Platform may incorporate automated screening tools, including (without limitation) PD12J domestic abuse detection, AML/KYC client checks, conflict of interest checking tools, and CPD tracking. These tools are provided as technology aids to assist the Solicitor and do not constitute legal advice, regulatory compliance advice, or a substitute for the Solicitor's own professional assessment. The Solicitor must independently verify the output of all automated screening tools and must not rely on them as the sole basis for any professional decision.

85J.2 The Platform's conflict of interest checker is a database search tool only. It does not replace the Solicitor's obligation to conduct a thorough conflicts check in accordance with SRA Code paragraphs 6.1 and 6.2. The Solicitor must maintain their own conflict-checking systems as required by clause 4F.

85K. Platform Features - SRA Implications and Obligations

The Platform provides a range of features to Solicitors. This clause addresses those features that carry specific SRA compliance implications. The Platform does not provide legal advice through any feature.

85K.1 Article Publishing and Thought Leadership: The Platform enables Solicitors on certain subscription tiers to publish articles, legal guides, commentary, and thought leadership content on the Platform. All published content constitutes advertising of legal services within the meaning of SRA Code paragraph 8.8 and must comply with clause 105 (Content Standards) and clause 6B (Solicitor Content). The Solicitor must include a disclaimer that articles do not constitute legal advice. The Platform's display of articles does not constitute endorsement of their content.

85K.2 Virtual Office Listing: The Platform may offer a virtual office address listing for Solicitors on certain subscription tiers. The Solicitor must ensure that any address listed on the Platform is notified to the SRA as a practising address in accordance with clause 4J and SRA Code paragraph 8.1. The Solicitor must not use a virtual office address to create a misleading impression of a physical presence in a location where the Solicitor does not practise. Where the Solicitor's practising address differs from the virtual office address, both addresses must be disclosed to the SRA.

85K.3 Custom Branding on Client Documents: The Platform may enable Solicitors on certain subscription tiers to apply custom branding (firm logo, colours, and formatting) to documents generated through the Platform for Clients. The Solicitor must ensure that custom-branded documents: (a) clearly identify the Solicitor's regulatory status and SRA registration number; (b) do not represent or imply that the Platform is regulated by the SRA; (c) include all mandatory regulatory disclosures required by clause 4C; and (d) do not obscure the distinction between the Solicitor's regulated legal services and the Platform's unregulated marketplace services.

85K.4 Compliance Tools Dashboard: The Platform may provide a Compliance Tools Dashboard feature aggregating compliance tools, regulatory checklists, CPD tracking, conflict checking, and audit readiness resources. The Compliance Tools Dashboard is a technology tool and does not constitute SRA-endorsed compliance, regulatory supervision, or compliance advice. The Solicitor must not represent the Compliance Tools Dashboard, or their use of it, to any Client, regulator, or third party as evidence of SRA compliance or as a substitute for the Solicitor's own independent compliance monitoring. The Compliance Tools Dashboard is designed to assist with compliance with SRA requirements. It does not imply endorsement by or affiliation with the SRA, and the Platform does not use the SRA's name, logo, or branding in connection with this feature.

85K.5 Seven-Year Immutable Audit Log: The Platform maintains an immutable audit log of Platform transactions, communications, and compliance events for a period of seven years. The audit log is a Platform record maintained for the Platform's operational and compliance purposes. The Solicitor must not: (a) rely on the Platform's audit log as a substitute for the Solicitor's own file management, record keeping, and document retention obligations under the SRA Code and SRA Accounts Rules; (b) represent to the SRA or any other regulator that the Platform's audit log constitutes the Solicitor's own compliance records; or (c) assume that the audit log will contain all information the SRA may require in an inspection. The Solicitor must maintain their own independent records as required by clause 130A.

85K.6 Peer Review Network: The Platform may provide a Peer Review Network enabling Solicitors to request or offer peer review of work product on a voluntary basis. Peer review through the Network involves sharing confidential client information with another Solicitor and the reviewing Solicitor must: (a) obtain the Client's informed consent before sharing any client information for peer review purposes (SRA Code paragraph 6.3); (b) ensure that the peer reviewer is subject to professional duties of confidentiality; (c) anonymise client information where practicable; and (d) not use peer review to circumvent the Solicitor's own professional responsibility for work product quality. The Platform does not participate in, review, or take any responsibility for peer review outcomes.

85K.7 Questionnaire Builder: The Platform may provide a questionnaire builder tool enabling Solicitors to create client intake questionnaires. The Solicitor must ensure that questionnaires: (a) do not constitute legal advice to the Client (for example, by providing guidance on how to answer questions or by interpreting the Client's circumstances); (b) include a clear statement that completing the questionnaire does not create a solicitor-client relationship or retainer; (c) comply with UK GDPR requirements for the collection of personal data, including providing a privacy notice before data is collected; and (d) are appropriate for the matter type and do not collect excessive personal data.

85K.8 Bulk Document Sending: The Platform may enable Solicitors to send documents to multiple Clients simultaneously. The Solicitor must ensure that: (a) bulk sending does not compromise client confidentiality by disclosing one Client's information to another; (b) all documents are reviewed for accuracy before sending, even where templates are used; (c) documents are addressed to the correct recipient; and (d) bulk communications comply with SRA Code paragraph 8.9 (prohibition on unsolicited approaches) and do not constitute spam or unsolicited marketing.

85K.9 Third-Party Software Integrations: The Platform may offer integrations with third-party software providers including legal accounts systems, CRM systems, finance APIs, and practice management systems. The Solicitor is solely responsible for: (a) conducting data protection due diligence on any third-party integration; (b) ensuring that client data shared through integrations is processed in compliance with UK GDPR; (c) maintaining appropriate data processing agreements with third-party providers under UK GDPR Article 28; and (d) ensuring that integrations do not compromise client confidentiality. The Platform does not endorse, warrant, or take responsibility for any third-party software.

85K.10 Enterprise Features: For Law Firms on the Enterprise tier, the Platform may provide API access, webhooks, custom integrations, custom SLA agreements, role-based access control, and dedicated support personnel. These features are provided under the terms of a separate Enterprise Agreement between the Platform and the Law Firm. Enterprise features do not modify or reduce the individual Solicitor's SRA regulatory obligations. Role-based access controls are administrative tools and do not constitute SRA-compliant supervision arrangements. Custom SLA agreements relate to Platform uptime and service levels only and do not constitute any warranty regarding the quality or compliance of legal services.

85L. Publicly Funded and Legal Aid Matters

85L.1 Where a Client's matter is or may be funded by legal aid (whether civil or criminal legal aid under LASPO 2012 or any successor scheme), the Solicitor must: (a) assess the Client's eligibility for legal aid before agreeing to accept the matter as a private instruction through the Platform; (b) inform the Client if they may be eligible for legal aid and of the consequences of choosing private funding over public funding; (c) not accept a privately funded instruction through the Platform in circumstances where doing so would deprive the Client of legal aid to which they would otherwise be entitled, unless the Client gives informed consent after being advised of the alternative; and (d) comply with their obligations under SRA Code of Conduct paragraph 8.6 (providing information about legal aid where relevant).

85L.2 Where a matter is publicly funded, the Platform's percentage-based fees (Platform Usage Fee, Technology and AI Fee, and Seller Protection Fee) do not apply to the legal aid element of the Solicitor's remuneration. The Solicitor must not pass Platform fees on to the legal aid fund, to the Legal Aid Agency, or to the Client as a disbursement on the legal aid certificate. Platform fees apply only to privately funded elements of a mixed-funded matter (if any) and to the Platform's own service charges (Initial Consultation Connection Fee, Compliance Verification Fee, AI Consultation Fee).

85L.3 The Solicitor must warn the Client about the statutory charge under section 25 of LASPO 2012 where applicable. The statutory charge is the Legal Aid Agency's first charge on any property recovered or preserved in legally aided proceedings. The Platform does not administer, calculate, or enforce the statutory charge. The Solicitor is solely responsible for complying with the Legal Aid Agency's requirements.

85L.4 Legal aid billing (whether under fixed fee, graduated fee, or hourly rate schemes) is the Solicitor's responsibility and is conducted through the Legal Aid Agency's billing systems, not through the Platform's Stripe payment infrastructure. The Platform's Milestone Proposal and escrow model do not apply to the legal aid element of a publicly funded matter.

85L.5 Where the Solicitor holds a Legal Aid Agency contract, the Solicitor must comply with the Standard Civil Contract 2024, the Standard Crime Contract 2024, or any successor contract, and must not do anything through the Platform that would breach the terms of that contract.

85M. Criminal Defence Matters

85M.1 The Platform facilitates criminal defence matters including police station advice and representation, magistrates' court proceedings, Crown Court proceedings, appeals, and regulatory prosecutions. The Solicitor acknowledges that criminal defence work on the Platform is subject to all the usual professional obligations, including the duty not to mislead the court, the duty to act in the Client's best interests, and the obligation to maintain independence from the prosecution.

85M.2 For police station matters: (a) the standard Scoping Call model may not be appropriate where the Client requires immediate attendance at a police station; (b) where a Client contacts the Platform requiring urgent police station representation, the Platform may facilitate a direct connection with an available Solicitor without the standard Scoping Call, AI Scope Script, and Milestone Proposal process; (c) the Solicitor must hold the Police Station Qualification (PSQ) or equivalent accreditation under the Criminal Litigation Accreditation Scheme to accept police station instructions through the Platform; and (d) the Solicitor must be available to attend within the timescales required by PACE Code C.

85M.3 The Solicitor must be alert to the risk that a Client may make self-incriminating statements during a Scoping Call. If the Solicitor reasonably believes that the Client is about to disclose information that could incriminate them in a criminal offence, the Solicitor should: (a) advise the Client to stop and consider whether to continue the discussion on a recorded call; (b) remind the Client of their right to refuse recording; and (c) consider whether the matter should proceed outside the standard Scoping Call process. Legal professional privilege may not attach to pre-retainer communications and does not protect communications made in furtherance of a criminal purpose (the iniquity exception).

85M.4 Where the Solicitor is instructed in a matter involving PACE Code compliance (including police interviews, identification procedures, and detention reviews), the Solicitor must conduct themselves in accordance with the relevant PACE Codes of Practice. The Platform's technology tools (AI Scope Script, milestone payments, and messaging) are supplementary to, and do not replace, the Solicitor's PACE obligations.

85M.5 Duty solicitor work (whether at a police station or magistrates' court) that is allocated through the duty solicitor rota is outside the Platform's matching and fee model. Where a Solicitor accepts a duty solicitor instruction, the Solicitor's remuneration is governed by the Legal Aid Agency's fee schemes and not by the Platform's Milestone Proposal process.

85N. Emergency and Urgent Matters

85N.1 Certain matter types require immediate action that is incompatible with the standard Scoping Call, AI Scope Script, and Milestone Proposal process. These include (without limitation): (a) police station attendance; (b) emergency protection order applications (Children Act 1989); (c) without-notice injunction applications (including non-molestation orders, freezing orders, and search orders); (d) urgent Court of Protection applications; (e) urgent bail applications; and (f) port alert and passport surrender applications in child abduction cases. For these matters, the Platform may facilitate an expedited connection between the Client and the Solicitor, bypassing or abbreviating the standard engagement process. The Solicitor must still comply with all SRA obligations, including costs disclosure (SRA Code paragraph 8.7), conflict checks, and competence confirmation, but may do so in a condensed timeframe appropriate to the urgency.

85N.2 Where a matter begins as an emergency instruction and the immediate urgency resolves, the Solicitor must revert to the standard Platform engagement process (including the Milestone Proposal and Client approval) for ongoing work as soon as reasonably practicable.

85O. Specialist Accreditation and Panel Membership

85O.1 Where the Platform's practice area categories correspond to areas covered by Law Society accreditation schemes or quality marks, the Solicitor's profile on the Platform must accurately state whether the Solicitor holds the relevant accreditation. The principal schemes are: (a) Conveyancing Quality Scheme (CQS) for residential conveyancing; (b) Wills and Inheritance Quality Scheme (WIQS) for wills, trusts, and probate; (c) Family Law Panel and Children Law Accreditation Scheme for family and children law; (d) Clinical Negligence Panel and Personal Injury Panel for clinical negligence and personal injury; (e) Criminal Litigation Accreditation Scheme (including Police Station Qualification) for criminal defence; (f) Immigration and Asylum Accreditation Scheme for immigration work; (g) Mental Capacity and Deputyship Panel for Court of Protection and mental capacity work; (h) Employment Law Accreditation Scheme for employment law; and (i) Lexcel practice management standard. The Platform does not require accreditation as a condition of listing, but where a Solicitor claims accreditation on their profile, this must be accurate and current.

85O.2 For immigration work, any person providing immigration advice or services must be either: (a) a solicitor, barrister, or other person regulated by a designated body under section 84 of the Immigration and Asylum Act 1999; or (b) registered with the Office of the Immigration Services Commissioner (OISC) at the appropriate level. The Solicitor must not accept immigration instructions through the Platform unless they satisfy one of these requirements. The Platform does not verify OISC registration.

85O.3 The Solicitor must comply with the SRA Transparency Rules for all services in the transparency-regulated categories, including: (a) residential conveyancing; (b) uncontested probate; (c) motoring offences (summary-only); (d) employment tribunal claims (unfair and wrongful dismissal); (e) immigration (specified application types); (f) debt recovery (up to £100,000); and (g) licensing applications. For these services, the Solicitor must publish on their Platform profile (and provide to the Client) the pricing information, service descriptions, key stages, timescales, and qualifications required by the SRA Transparency Rules.

85P. Opposing Parties, Conflicts, and Multi-Party Matters

85P.1 The Solicitor acknowledges that in contentious matters (including family disputes, commercial litigation, and employment disputes), more than one party to the same dispute may seek to instruct a Solicitor through the Platform. The Platform's automated conflict-checking tools (clause 85L) assist with conflict identification but do not replace the Solicitor's independent obligation to conduct a conflict check under SRA Code of Conduct paragraphs 6.1 and 6.2. The Solicitor must conduct their own conflict check before accepting any instruction.

85P.2 The Platform will use reasonable endeavours to prevent the same Solicitor from being matched with opposing parties in the same matter. However, the Platform's conflict screening operates on the information provided by the parties and may not identify all conflicts. The Solicitor bears sole responsibility for identifying and managing conflicts of interest. If a conflict is discovered after the Scoping Call, the Solicitor must cease to act for the affected Client in accordance with SRA requirements and must notify the Platform.

85P.3 In family law matters, the Platform's PD12J domestic abuse screening may identify indicators that affect how the matter should be conducted. The Solicitor must comply with Practice Direction 12J in all private law children proceedings and must not allow the Platform's matching or milestone process to compromise the safety of any party or child.

85P.4 For multi-party proceedings (including group litigation, collective proceedings, and representative actions), the standard Platform model of one Client per Solicitor per matter applies. Where a Solicitor is instructed in a multi-party matter, the Solicitor is responsible for managing the engagement with multiple clients in accordance with SRA requirements, and the Platform's Milestone Proposal applies to each Client individually.

85Q. High-Risk AML Categories and FCA Boundary

85Q.1 The following matter types are identified as high-risk for money laundering under the LSAG Guidance: (a) property transactions (residential and commercial conveyancing); (b) trust and company formation and administration; (c) management of Client Money or assets; (d) creation and administration of entities (companies, partnerships, trusts); and (e) transactions involving high-value assets, cash, or cryptocurrency. Where the Solicitor accepts a matter in a high-risk category through the Platform, the Solicitor must apply enhanced due diligence measures in accordance with regulation 33 of the MLR 2017, including enhanced monitoring, more detailed source of funds verification, and senior management sign-off where required by the Solicitor's own firm-wide risk assessment.

85Q.2 The Solicitor must not provide regulated financial services (as defined by FSMA 2000) through the Platform. Where a matter involves an activity that may constitute a regulated activity under the Financial Services and Markets Act 2000 (such as advising on investments, arranging deals in investments, or managing investments), the Solicitor must ensure that the activity falls within the scope of the SRA's exemption from FCA authorisation under Part XX of FSMA 2000, or that the Solicitor holds separate FCA authorisation or is an appointed representative. The Platform does not verify FCA authorisation or monitor compliance with the Part XX exemption.

85Q.3 For conveyancing matters, the Solicitor must comply with the SRA Accounts Rules 2019 in respect of all Client Money handled in connection with the transaction, including completion monies, deposit funds, and stamp duty land tax payments. The Platform's Stripe payment infrastructure is used for Platform service fees only and must not be used for the transmission, holding, or receipt of Client Money within the meaning of the SRA Accounts Rules.

85Q.4 The Platform may facilitate pro bono instructions where the Solicitor agrees to act without charge or at a reduced fee. Where a matter is accepted on a pro bono basis, the Platform's percentage-based fees do not apply. The Platform may charge fixed service fees (Initial Consultation Connection Fee, Compliance Verification Fee) at its discretion. The Solicitor's pro bono obligations under SRA Principle 7 and the Solicitor's own professional judgment are not affected by the Platform's fee structure.

86. Fee Structures by Practice Area

86.1 For personal injury, clinical negligence, and death claims: (a) the per-matter Platform service charges set out in clause 85.1 (Platform Usage Fee, Technology and AI Fee, and Seller Protection Fee) do not apply, and the Platform does not charge any per-matter fee calculated by reference to the value or outcome of such claims; (b) the only fees payable by the Solicitor in respect of such matters are subscription fees and listing fees that are not linked to the introduction of any specific Client or matter; (c) the Platform technically prevents the application of per-matter percentage-based service charges to matters categorised as personal injury, clinical negligence, or death claims; (d) the Solicitor must satisfy themselves independently that no fee, charge, or arrangement with the Platform could constitute or facilitate a prohibited referral fee under LASPO sections 56-60, applying the 'in substance' test, before accepting instructions; and (e) if the Solicitor is in any doubt, they must seek independent legal advice before proceeding. For all other practice areas, the full range of per-matter and subscription fees described in clause 85.1 is permitted, subject to the disclosure requirements in clause 88.

86.2 The Solicitor must ensure that each Client is informed in writing, before or at the point of engagement, of all financial arrangements between the Solicitor and the Platform, including (a) any fee, commission, or other payment made by the Solicitor to the Platform (whether described as a subscription fee, listing fee, platform fee, or otherwise), (b) any fee, commission, or other payment made by the Platform to the Solicitor, (c) whether and how the Platform's fees are calculated (e.g. as a percentage of the Solicitor's fees, a fixed amount per matter, or a subscription), and (d) any financial or other interest the Solicitor has in receiving referrals through the Platform. This obligation arises under SRA Code of Conduct paragraph 5.1 and the SRA's warning notice on referral fees (LASPO and SRA Principles).

87. Referral Fee Restrictions

87.1 Under LASPO sections 56-60, referral fees are prohibited for personal injury claims, clinical negligence claims, and death claims. The 'in substance' test catches fees that are referral fees regardless of description. Breach is a criminal offence with a maximum £50,000 fine, both payer and recipient can be prosecuted.

88. Disclosure Requirements

88.1 Under SRA Code paragraph 5.1 and in accordance with clause 4A.3 and clause 4C.1 (a) no payment for referral except where permitted, (b) Client informed in writing of the fee-sharing arrangement between the Solicitor and the Platform (including any fees paid for the introduction of the Client to the Solicitor), in accordance with SRA guidance on unregulated organisations, (c) referral does not affect independence, and (d) no conflict of interest. Website disclosure required. Client Care Letter disclosure must include referral fee paid (mandatory), Platform identified by name (mandatory), fee does not affect independence (mandatory), client cost not increased by the fee-sharing arrangement (recommended). Fee-sharing between the Solicitor and the Platform is permitted by the SRA provided these disclosures are made.

88.1A In addition to the disclosures required by clause 88.1, the Solicitor must inform each Client in writing, before or at the point of engagement, of: (a) that the Solicitor pays the Platform three categories of per-matter service charge (Platform Usage Fee, Technology and AI Fee, and Seller Protection Fee), the aggregate rate of which depends on the Solicitor's subscription tier; (b) the aggregate percentage rate and estimated monetary amount of Platform service charges applicable to the Client's matter; (c) that Platform service charges are paid by the Solicitor to the Platform for technology services and are not charged to or payable by the Client; (d) that the Platform's service charges do not affect the Solicitor's independence, the advice given, or the Solicitor's duty to act in the Client's best interests; and (e) that the Client's legal fees are paid to the Solicitor in full and are not shared with or reduced by the Platform. This information must be included in the Client Care Letter.

89. Payment Processing via Stripe

89.1 Payments through the Platform are processed by Stripe. The Solicitor must create and maintain a Stripe Connected Account in compliance with Stripe's terms and FCA requirements. The Solicitor is the merchant of record for all client payments - the Client's bank statement shows the Solicitor's name (not eSolicitors). Stripe processing fees are deducted directly from the Solicitor's Connected Account by Stripe as a regulated payment institution; the Platform does not intermediate on Stripe's processing fees. The Platform receives zero from client-to-solicitor payment transactions. The Solicitor's Connected Account also serves as the mechanism through which Platform Fees are invoiced and collected separately by the Platform through Stripe Billing, as a distinct transaction from any client payment. Held Funds are held by Stripe as an FCA-authorised electronic money institution, not by the Platform. Held Funds are not Client Money for SRA Accounts Rules purposes. The Solicitor has no right to immediate payment. The Platform's facilitation of payment processing is an administrative service only.

90. How Fees Are Held

90.1 When a Client pays through the Platform, Stripe holds funds as Held Funds. Held Funds are held by Stripe as an FCA-authorised electronic money institution, not by the Platform. The Solicitor acknowledges that Held Funds belong to the Client until released.

91. Release of Fees

91.1 Conditions for release (a) Solicitor marks services as complete, (b) Client confirms satisfaction or Confirmation Period expires without objection, and (c) no complaint or dispute raised. Legal Fees are released to the Solicitor in full without deduction; Platform Fees are charged separately in accordance with clause 85B.3.3. Staged and milestone payments may be agreed. The Confirmation Period is defined in the Platform's operational procedures. The Confirmation Period is seven (7) Business Days from the date the Client is notified that services have been marked as complete. The Client's dispute window (within which the Client may raise a dispute) may extend beyond the Confirmation Period depending on the Client's subscription tier (currently 14, 21, or 30 calendar days from notification, as set out in clause 85A-B.1). The Solicitor acknowledges that Held Funds may remain subject to dispute for the duration of the Client's dispute window, even after the Confirmation Period has expired. The Platform sends the Client a reminder notification on the fifth (5th) Business Day. If the Client does not confirm satisfaction or raise a dispute within the Confirmation Period, the Client is deemed to have accepted the services. Deemed acceptance does not affect the Client's right to make a complaint or pursue any other remedy.

91.2 The Solicitor must mark services as complete through the Platform only when the Solicitor has, in good faith, delivered the services (or the relevant stage) to the standard required by these Terms and the SRA Standards and Regulations. The Solicitor must not mark services as complete (a) before the agreed services have been delivered, (b) where the Solicitor knows or suspects that the Client is dissatisfied, or (c) in order to trigger early release of Held Funds. The Client is notified through the Platform when services are marked as complete, and the Confirmation Period begins.

91A. Payment Disputes and Withholding

91A.1 If a Client raises a dispute within the Confirmation Period, the relevant Held Funds will not be released to the Solicitor until the dispute is resolved. The Solicitor is notified through the Platform of the dispute and provided with reasonable details of the Client's objection.

91A.2 The Platform may withhold or delay the release of Held Funds where it has reasonable grounds to believe that (a) the Solicitor has not delivered the services to the standard required, (b) the Solicitor has breached the SRA Standards and Regulations or these Terms, (c) a regulatory investigation or complaint has been commenced, (d) a court order requires the Platform to withhold funds, or (e) Stripe has suspended or restricted the Solicitor's Connected Account.

91A.3 Where the Platform withholds release under clause 91A.2, it will notify the Solicitor in writing of the grounds for withholding and engage constructively to seek resolution. The Platform may review the withholding decision from time to time at its discretion.

91B. Chargebacks and Refunds

91B.1 The Solicitor acknowledges that Stripe may, in accordance with the Stripe Agreement, debit the Solicitor's Connected Account for chargebacks, refunds, or disputed payments. The Platform is not liable for any chargeback or reversal initiated by Stripe, the Client's payment provider, or any third party.

91B.2 Where a refund or partial refund is required (whether by agreement, dispute resolution, or regulatory requirement), the refund is processed through the Platform via Stripe. The Solicitor must cooperate with the refund process and must not obstruct or delay a refund that has been agreed or ordered.

91C. Automatic Release and Payout

91C.1 Where the Client does not raise a dispute within the Confirmation Period, the Held Funds will be released automatically. Automatic release does not constitute the Client's acceptance that services were satisfactorily delivered, the Client retains their right to complain to the Solicitor, the Legal Ombudsman, or the SRA.

91C.2 Following release, funds will be transferred to the Solicitor's bank account in accordance with the payout schedule set in the Connected Account settings and the Stripe Agreement. The Platform is not responsible for delays caused by Stripe or the Solicitor's bank.

91D. Disbursement Payments

91D.1 Payments for the Solicitor's professional fees and payments for disbursements (such as court fees, counsel's fees, expert fees, and search fees) are processed as separate Stripe transactions. Both categories of payment flow directly to the Solicitor's Connected Account with no deduction by the Platform. The Platform receives zero from either payment flow. Disbursement payments may be triggered at different times from professional fee milestone payments, depending on when the disbursement falls due. The Solicitor must ensure that disbursements are accurately itemised in the Milestone Proposal and that the Client is informed of any disbursements that become payable during the course of the matter.

91E.1 The Platform supports multiple milestone types with distinct payment implications: (a) standard (held by Stripe until confirmed); (b) conditional (tied to an event); (c) recurring (periodic); (d) retainer drawdown; (e) hourly block; (f) percentage-of-value; (g) immediate release (no escrow protection); (h) instalment; and (i) scope-only (no payment through Platform). Immediate release milestones do not benefit from escrow protection.

91F.1 Certain pricing models offered by Solicitors on the Platform involve payment arranged directly between You and the Solicitor, outside the Platform. For these arrangements: (a) no payment is processed through the Platform; (b) the Platform does not hold funds in escrow; (c) the buyer protection fee does not apply; (d) fee disputes are between You and the Solicitor; and (e) the Platform tracks milestones for project management purposes only.

91F.2 Where a Solicitor offers a pricing model involving external payment, the Solicitor is required by their regulator to provide You with full costs information before You agree to the arrangement.

91G.1 In exceptional circumstances, the Platform reserves the right to instruct Stripe to release Held Funds at its reasonable discretion. The Platform will notify both parties before taking such action.

91H.1 The Platform operates a feature called Plan My Case, which generates AI-powered legal information action plans for users. Users may access Plan My Case before accepting these Terms and before any engagement with a Solicitor or Legal Professional begins. Not all Clients will have used Plan My Case. Where a Client books a Scoping Call from a Plan My Case action plan, the following additional information is provided to the matched Solicitor or Legal Professional through the Platform's booking system: (a) the practice area(s) detected from the Client's situation description; (b) the type of Solicitor recommended by the action plan; (c) the jurisdiction identified for the Client's matter; (d) any urgency indicators identified by the action plan; and (e) any compliance flags detected during the Client's Plan My Case session (including domestic abuse indicators, which trigger the compliance hold under clause 9A.4.9). The Client's original situation description, uploaded documents, and the full action plan are not shared with the matched Solicitor or Legal Professional. Where a Client did not use Plan My Case, no Plan My Case data is provided and this clause has no further effect. The Platform operates a feature called Plan My Case, which generates AI-powered legal information action plans for users. Users may access Plan My Case before accepting these Terms and before any engagement with a Solicitor or Legal Professional begins. Not all Clients will have used Plan My Case. Where a Client books a Scoping Call from a Plan My Case action plan, the Client may optionally choose to share their saved Plan My Case report with the matched Solicitor or Legal Professional during the booking process. Sharing is client-initiated and optional; no Plan My Case data is shared automatically. If the Client chooses to share, the following information is provided: (a) the action plan summary; (b) the practice area(s) detected from the Client's situation description; (c) the complexity assessment; (d) the estimated cost ranges; (e) the recommended action steps; (f) the Client's original situation description; and (g) AI-generated document summaries, only where the Client expressly opted to include them during booking. The Client's raw uploaded documents are never shared with the matched Solicitor or Legal Professional; only AI-generated summaries are shared, and only where the Client has opted in. Where a Client did not use Plan My Case or did not attach a report during booking, no Plan My Case data is provided and this clause has no further effect.

91H.2 Where a Client used Plan My Case before booking a Scoping Call, the Solicitor or Legal Professional must not treat any information received from the Platform's Plan My Case booking integration as a substitute for their own professional assessment of the Client's matter. Plan My Case provides general legal information only and does not constitute legal advice. The Solicitor or Legal Professional remains solely responsible for: (a) conducting an independent assessment of the Client's situation during the Scoping Call; (b) all legal advice given to the Client; (c) verifying the accuracy of any information the Client may have received through Plan My Case; and (d) preparing the Client Care Letter and Milestone Proposal based on their own professional judgement, not on the Plan My Case action plan.

91H.3 The Platform does not guarantee the accuracy, completeness, or currency of any information generated by Plan My Case. Where a Client has used Plan My Case, the Solicitor or Legal Professional acknowledges that: (a) action plans are generated by AI and may contain errors; (b) verified figures may become outdated between the verification date and the date the Client acts; (c) Solicitor fee estimates in action plans are approximate ranges drawn from the Platform's knowledge base and do not represent a quotation by or commitment from any Solicitor or Legal Professional; and (d) the Solicitor or Legal Professional must not quote, adopt, or endorse Plan My Case cost estimates in their Milestone Proposal or Client Care Letter without independently verifying the underlying figures.

91H.4 All intellectual property in the Plan My Case feature, including the underlying knowledge base, practice area taxonomy, fee benchmark data, AI prompts, and verification methodology, is and remains the exclusive property of the Platform. The Solicitor or Legal Professional must not use information received through the Plan My Case booking integration to extract, compile, or reproduce the Platform's knowledge base data or fee benchmarks for any purpose other than preparing for the specific Client's Scoping Call.

92. Solicitor-to-Solicitor Referrals

92.1 Referring Solicitor must act in Client's best interests, ensure receiving Solicitor is competent and authorised, make all disclosures, obtain Client consent, comply with LASPO. All referrals must be made through the Platform in the first instance. The Referring Solicitor must not refer the Client to a Solicitor outside the Platform unless no suitable alternative is available on the Platform and the Referring Solicitor has first submitted a referral request through the Platform confirming this. Off-platform referrals without prior Platform approval constitute a breach of the anti-circumvention provisions in clause 85B.6. Receiving Solicitor must conduct own conflicts check and CDD, verify disclosures, decline if conflict exists. The Platform's facilitation of the referral is administrative only and does not constitute the Platform providing legal advice, endorsing either Solicitor, or taking any responsibility for the quality of services provided following the referral.

93. Referral Fee Payment

93.1 Referral fees between solicitors (where permitted) reasonable and proportionate, disclosed to Client, not linked to outcome, LASPO-compliant, subject to VAT, paid from the office account (not the Client Account).

94. File Transfer and Lien on Referral

94.1 Where a matter is referred, the file must be transferred promptly. A solicitor's lien over the file must not be used to prevent or delay transfer where doing so would prejudice the Client's interests. The Client must be informed of any fees outstanding and any lien that may apply.

94A. Referral Completion

94A.1 Where a referral under clause 92 is a partial referral (the Receiving Solicitor was engaged for a specific aspect of the matter while the Referring Solicitor retained the main matter), the referral is complete when (a) all milestones in the Receiving Solicitor's Milestone Proposal have been completed and accepted by the Client, and (b) the Receiving Solicitor has confirmed completion through the Platform.

94A.2 On completion of a partial referral: (a) the Receiving Solicitor's access to the shared document workspace becomes view-only (the Receiving Solicitor may view but not upload, edit, or delete documents in the shared workspace), (b) the Receiving Solicitor's private workspace documents are archived and retained in accordance with the applicable retention period, (c) the Client and the Referring Solicitor are notified by the Platform that the referred scope of work is complete, and (d) the Receiving Solicitor may download their file within 30 days of completion.

94A.3 Documents uploaded by the Receiving Solicitor to the shared workspace remain in the shared workspace after completion. Documents in the Receiving Solicitor's private workspace are not transferred to the Referring Solicitor or the Client. If the Referring Solicitor requires access to any document held in the Receiving Solicitor's private workspace, the Receiving Solicitor must transfer it to the shared workspace before confirming completion.

94B. Temporary Cover Arrangements

94B.1 A Solicitor may arrange for another Solicitor registered on the Platform to provide temporary cover for their active matters during a period of planned absence (holiday, parental leave, or other leave) or unplanned absence (illness or incapacity). The covering Solicitor must (a) be registered on the Platform, (b) hold a current practising certificate, (c) be competent in the relevant practice area(s), and (d) have completed a conflict check for each covered matter.

94B.2 The Client must be notified of the cover arrangement and the identity and experience of the covering Solicitor before the cover period begins. The Client may object to the cover arrangement, in which case the Solicitor must make alternative arrangements.

94B.3 The covering Solicitor acts under their own practising certificate and regulatory obligations. The Platform does not supervise cover arrangements.

95. Prohibited Practices

95.1 The Solicitor must not (a) charge Platform fees to Clients as disbursements, (b) enter any PI/CN arrangement that is 'in substance' a referral fee, (c) allow fees to compromise independence, (d) make or accept referrals not in the Client's best interests, or (e) fail to disclose material information about the referral arrangement.

PART Q-A SOLICITOR-TO-EXPERT AND THIRD-PARTY INSTRUCTION

95.4 The prohibition on referral fees in respect of claims arising from personal injury or death (Legal Aid, Sentencing and Punishment of Offenders Act 2012, section 56) and the SRA's requirements for referral arrangements (SRA Code of Conduct, paragraph 5.1) apply to all solicitor types on the Platform, including Law Firms, Freelance Solicitors, Fractional Counsel, Of Counsel, Consultants, and Barristers. If you enter into a referral arrangement with another solicitor or third party in connection with a matter obtained through the Platform, you must: (a) disclose the arrangement to the Client in writing; (b) ensure the Client's interests are not compromised; and (c) comply with LASPO and the SRA Code regardless of your practice model.

This Part Q-A sets out the Solicitor's obligations when instructing third parties (including barristers/counsel, expert witnesses, and legal support providers) in connection with matters arising through the Platform. The Platform does not instruct, engage, supervise, or take any responsibility for third-party service providers. The instruction of third parties is solely the Solicitor's responsibility.

95A. Application

95A.1 This Part Q-A applies where the Solicitor instructs any of the following third parties in connection with a matter arising through the Platform (a) barristers (counsel) providing advocacy, drafting, or advisory services, regulated by the Bar Standards Board, (b) expert witnesses providing opinion evidence for proceedings under CPR Part 35 or otherwise, and (c) legal support service providers, including paralegals, legal researchers, document reviewers, and translators.

95B. Written Instruction Agreements

95B.1 The Solicitor must document each third-party instruction in a written agreement covering, as a minimum (a) the identity and regulatory status of the third party, (b) the scope of the instruction, (c) the fees and payment terms (including whether fees constitute a disbursement to be charged to the Client), (d) confidentiality and data protection obligations, (e) the third party's professional duties (including, for barristers, BSB Core Duties CD1 to CD10, and for expert witnesses, duties to the court under CPR Part 35), (f) cancellation and termination provisions, (g) insurance arrangements, and (h) where applicable, LASPO referral fee restrictions.

95B.2 The Solicitor's COLP (or the Solicitor personally if a sole practitioner) must review and approve each written instruction agreement before execution.

95C. Client Consent and Disclosure

95C.1 The Solicitor must obtain the Client's informed consent before instructing any third party and must disclose to the Client (a) the identity of the third party, (b) the reason for the instruction, (c) the estimated or agreed fees, (d) whether the third party's fees are payable as a disbursement by the Client, and (e) any referral fee or fee-sharing arrangement with the third party (subject to LASPO restrictions). The Solicitor must include this information in the Client Care Letter or in a supplementary costs update.

95D. Solicitor Responsibility

95D.1 The Solicitor retains overall responsibility to the Client for the conduct of the matter, including the work of any third party instructed by the Solicitor. The Solicitor must supervise and review third-party work product, ensure third-party outputs are fit for purpose before providing them to the Client, and take responsibility for any deficiency in work performed under the Solicitor's instruction. The Platform has no supervisory role and accepts no responsibility for third-party service providers.

95E. AML and Sanctions Compliance for Third-Party Instructions

95E.1 The Solicitor must conduct appropriate sanctions screening on any third party instructed in connection with a Client matter. The Solicitor must not instruct any third party who is a Sanctioned Person. Where the Solicitor shares Client information with a third party, the Solicitor must ensure appropriate data protection and confidentiality safeguards are in place.

95F. Barrister-Specific Provisions

95F.1 When instructing a barrister through the Platform, the Solicitor must (a) verify that the barrister holds a current BSB practising certificate, (b) provide adequate instructions (a properly prepared brief with all relevant papers), (c) agree fees in advance and communicate them to the Client, (d) respect the barrister's professional independence and overriding duty to the court, (e) comply with the Cab Rank Rule requirements where applicable, and (f) ensure that any returned brief is reassigned promptly to avoid prejudice to the Client.

95G. Expert Witness Provisions

95G.1 When instructing an expert witness, the Solicitor must (a) verify the expert's qualifications and suitability for the matter, (b) ensure the expert understands their overriding duty to the court under CPR Part 35, (c) agree fees in advance and communicate them to the Client, (d) ensure that instructions to the expert do not compromise the expert's independence, and (e) disclose the expert's identity and qualifications to all parties as required by CPR Part 35 and applicable practice directions.

95H. Referral Arrangement Governance

95H.1 Where the Solicitor enters into any solicitor-to-solicitor referral arrangement facilitated through the Platform (whether as referring or receiving solicitor), the following governance requirements apply in addition to clauses 92 to 95 (a) both parties' COLPs must review and approve the referral arrangement before execution, (b) both parties' COFAs must verify that all referral fees are paid from the office account and not from any Client Account, (c) the referral arrangement must be reviewed annually by both COLPs, considering SRA and LASPO compliance, disclosure effectiveness, complaint history, fee appropriateness, regulatory changes, and independence, (d) the annual review must be documented with both COLPs signing off, and (e) records of the referral arrangement, all referrals made or received, all fees paid or received, all client disclosures, COLP approval, and annual review documentation must be maintained for at least 6 years.

95I. Modern Slavery and Fraud Prevention in Referral Arrangements

95I.1 Each party to a referral arrangement facilitated through the Platform confirms that (a) it does not engage in slavery, servitude, forced labour, or human trafficking within the meaning of the Modern Slavery Act 2015, (b) it has reasonable procedures in place to identify modern slavery risks, (c) it has reasonable procedures in place to prevent fraud in accordance with the Economic Crime and Corporate Transparency Act 2023, and (d) it will notify the other party and the Platform immediately if any modern slavery or fraud issue is identified. Either party may terminate a referral arrangement immediately if the other party is found to have engaged in modern slavery or fraud.

95J. FCA Consumer Duty in Referral Arrangements

95J.1 Where either party to a referral arrangement conducts FCA-regulated activities (including claims management services, insurance mediation, or consumer credit activities) (a) FCA rules apply in addition to SRA rules, (b) FCA disclosure requirements apply to referral fees, (c) both parties must act to deliver good outcomes for retail clients in accordance with the FCA Consumer Duty 2023, (d) services must meet client needs and provide fair value, and (e) clients must be supported to make informed decisions.

95K. Dispute Resolution for Referral Arrangements

95K.1 In the event of a dispute between parties to a referral arrangement facilitated through the Platform (a) the parties must first attempt resolution by negotiation, with senior representatives meeting within 14 days, (b) if negotiation fails within 28 days, the parties must attempt mediation (with a mediator agreed or appointed by CEDR and costs shared equally), (c) litigation shall be pursued only after negotiation and mediation have been attempted or the other party refuses alternative dispute resolution, or where urgent relief is required, and (d) nothing in this clause prevents either party from making regulatory complaints to the SRA, FCA, or Legal Ombudsman.

PART R PROFESSIONAL QUALITY STANDARDS, COMPLAINTS, AND RIGHT TO OBJECT

The quality standards in this Part R are the Solicitor's own professional obligations. The Platform does not assess, guarantee, or take any responsibility for the quality of legal services. The Platform does not provide legal advice, does not supervise legal work, and is not competent to evaluate the standard of legal services provided by the Solicitors. Any quality assessment under the Platform's payment mechanism is based on objective compliance criteria, not on the Platform's evaluation of legal merits.

96. Professional Quality Standard

96.1 The Solicitor must deliver services to the standard of a reasonably competent solicitor practising in the relevant area of law, as required by (a) SRA Standards and Regulations (competence under SRA Code paragraph 3.2), (b) common law duty of care, (c) implied terms under Supply of Goods and Services Act 1982, (d) CRA 2015 (for Consumers), and (e) the BSB Handbook (for Barristers).

97. The Objective Test

97.1 Quality is assessed objectively whether a reasonable solicitor of the relevant PQE and specialism, exercising reasonable care and skill, would have provided the service in the manner and to the standard delivered.

98. Quality as Precondition for Payment

98.1 Satisfactory Delivery is a precondition for release of Held Funds. The conditions for release are met only where the Solicitor has complied with the quality standard in this Part R.

99. Buyer's Right to Complain

99.1 Every Client has an unconditional right to complain. The Solicitor must not discourage or prevent complaints. Complaint routes (a) Solicitor's internal complaints procedure (which the Solicitor must set up or participate in per SRA Code paragraph 8.2 and clause 4H), (b) Legal Ombudsman (which has jurisdiction over the Solicitor's legal services, including services provided to Clients introduced through the Platform, but not over the Platform's marketplace services), (c) SRA (conduct issues concerning the Solicitor), (d) BSB (conduct of Barristers), and (e) Platform (marketplace services only). The Solicitor must clearly explain to the Client the distinction between complaints about the Solicitor's legal services and complaints about the Platform's marketplace services, and the different remedies and jurisdictions applicable to each.

100. Complaints Procedure

100.1 The procedure must (a) be written and accessible, (b) cover all stages from receipt to final response, (c) provide for acknowledgement within 5 Business Days, (d) provide for investigation within 8 weeks, (e) identify a senior responsible person, (f) allow for remedies (fee reduction, compensation, re-performance), (g) explain the right to escalate to the Legal Ombudsman, and (h) comply with SRA Code paragraph 8.9.

101. Pre-Engagement Disclosure of Complaints Information

101.1 Before commencing work, inform the Client of (a) the Solicitor's own complaints procedure (set up in accordance with SRA Code paragraph 8.2 and clause 4H), (b) the Client's right to complain to the Legal Ombudsman about the Solicitor's legal services (with contact details and applicable time limits), (c) that the Legal Ombudsman's jurisdiction covers the Solicitor's services but not the Platform's marketplace services, (d) the Client's right to complain to the SRA about the Solicitor's professional conduct, (e) that the Client has no right to complain to the Legal Ombudsman or the SRA about the Platform, as the Platform is not an authorised person, (f) the Platform's own feedback mechanisms for marketplace services, and (g) the time limits for Legal Ombudsman complaints (within 1 year of the act/omission and within 6 years of the act/omission or 3 years of knowledge). This information must be provided at the point of engagement, when any complaint is made, and at the conclusion of the complaints process, in accordance with SRA guidance on unregulated organisations.

101A. What the Solicitor Must Tell the Client Before Commencing Work

101A.1 Before commencing Substantive Work on any matter accepted through the Platform, the Solicitor must provide the Client with the following complaints information in writing (whether in the Client Care Letter or in a separate document) (a) the Client's right to complain if dissatisfied, (b) the name of the person responsible for handling complaints within the Solicitor's firm, (c) the procedure for making a complaint (including time limits), (d) the Client's right to complain to the Legal Ombudsman if not satisfied with the Solicitor's response, including contact details and the time limits for referral to the Legal Ombudsman, (e) the Client's right to complain to the SRA about conduct matters, and (f) the Client's right to raise concerns with the Platform in accordance with Part R of these Terms.

101A.2 The Solicitor must not discourage, obstruct, or attempt to prevent a Client from exercising any complaint right. The Solicitor must not require a Client to waive their right to complain as a condition of engagement or settlement.

102. Complaints and the Payment Mechanism

102.1 Complaint during Confirmation Period Platform may withhold Held Funds pending resolution. Complaint after fund release the Solicitor's complaints procedure and Legal Ombudsman process apply. Right to payment is not extinguished by a complaint.

103. Solicitor's Right to Object

103.1 The Solicitor has the right to (a) respond to all complaints, (b) challenge fee withholding where Satisfactory Delivery is achieved, (c) object to adverse findings affecting Platform standing, and (d) receive procedural fairness. Unresolved disputes may be referred to the courts of England and Wales.

104. Complaints About Fees and Bills

104.1 Clients may challenge fees through (a) the Solicitor's complaints procedure, (b) the Legal Ombudsman, (c) an application to the court for assessment of the bill under the Solicitors Act 1974, or (d) the costs assessment procedure under the Civil Procedure Rules. The Solicitor must not take enforcement action for unpaid fees while a complaint is being investigated.

104.1A Where a matter falls within the scope of the Fixed Recoverable Costs regime under Part 45 of the Civil Procedure Rules (as extended from 1 October 2023), the Solicitor must inform the Client at the outset that: (a) the costs recoverable from the losing party are fixed by the rules and may be less than the fees the Client has agreed to pay the Solicitor; (b) the Client may therefore be liable for a shortfall between the fees charged and the costs recovered (the "FRC shortfall"); (c) the estimated FRC shortfall must be disclosed in the Milestone Proposal as a specific line item or note; and (d) the applicable complexity band and the fixed costs that would apply if the matter concludes within the FRC regime must be explained in plain language. The Solicitor must keep the Client informed if the matter moves between complexity bands or if the FRC regime ceases to apply (for example, if the claim is allocated to the multi-track). The Platform does not assess whether a matter falls within the FRC regime and does not calculate recoverable costs. This is the Solicitor's professional responsibility.

PART R-A SOLICITOR COMPLAINTS ABOUT BUYERS AND PLATFORM COMPLAINT PROCEDURES

This Part R-A sets out the Solicitor's right to complain to the Platform about Buyer conduct, and the Platform's complaint investigation procedures for both Buyer and Solicitor complaints. The Platform's complaint procedures are operational processes only. They do not constitute regulatory oversight, do not replace the SRA's, the BSB's, or the Legal Ombudsman's jurisdiction, and do not confer on the Platform any power to discipline Solicitors or to award compensation for legal services.

104A. Solicitor's Right to Complain About Buyer Conduct

104A.1 The Solicitor may submit a formal complaint to the Platform about the conduct of a Buyer in connection with the Platform, including but not limited to (a) abusive, threatening, or harassing behaviour towards the Solicitor or the Solicitor's staff, (b) suspected fraud, identity fraud, or misrepresentation by the Buyer, (c) non-payment or persistent late payment of fees properly due, (d) Buyer conduct that may indicate money laundering, terrorist financing, or sanctions evasion (subject to the Solicitor's obligation not to tip off under section 333A of POCA 2002), (e) vexatious, malicious, or retaliatory complaints by the Buyer against the Solicitor, (f) discriminatory behaviour by the Buyer based on a Protected Characteristic under the Equality Act 2010, (g) Buyer obstruction of the Solicitor's ability to comply with regulatory obligations, including refusal to provide identification for CDD purposes, and (h) breach of the Buyer's Platform terms and conditions.

104A.2 Complaints under this clause must be submitted in writing (via the Platform's designated complaints channel) and must include the Solicitor's name, SRA ID, and Platform account reference, the Buyer's name and Platform reference, a clear description of the conduct complained of, supporting evidence, and the outcome sought. The Solicitor must not include privileged or confidential client information in a complaint unless disclosure is required or permitted by law, or the Client has given informed consent.

104B. Tipping Off and AML-Related Complaints

104B.1 Where a Solicitor's complaint about a Buyer relates to suspected money laundering, terrorist financing, or sanctions evasion (a) the Solicitor must comply with their obligations under POCA 2002, the Terrorism Act 2000, and MLR 2017 (including filing a SAR with the NCA where required) before or in addition to complaining to the Platform, (b) the Solicitor must not disclose to the Buyer that a SAR has been made or that a money laundering investigation is being or may be conducted (the tipping off offence under section 333A of POCA 2002), (c) the Platform preserves all relevant records and may consider whether to report the matter to the SRA, and (d) the Platform does not disclose to either party any information the disclosure of which could constitute tipping off.

104C. Platform Investigation of Solicitor Complaints About Buyers

104C.1 The Platform's investigation process is as follows. The Platform (a) acknowledges receipt of a complaint within three Business Days, (b) assesses whether the complaint falls within the Platform's scope, (c) assigns an investigator with no prior involvement in the matter, (d) notifies the Buyer and provides a fair opportunity to respond (except where notification could prejudice an investigation or constitute tipping off), (e) investigates on the balance of probabilities, and (f) communicates the outcome in writing to both parties with reasons.

104C.2 Where a complaint is upheld or partially upheld, the Platform may take one or more of the following actions against the Buyer (a) issue a written warning, (b) temporarily suspend the Buyer's Platform account, (c) permanently remove the Buyer from the Platform, (d) refer the matter to the police (where criminal conduct is suspected), (e) refer the matter to the NCA (where money laundering is suspected), and (f) refer the matter to OFSI (where sanctions breaches are suspected). The Solicitor and the Buyer each have the right to appeal the outcome within 14 days.

104D. Vexatious Buyer Complaints

104D.1 The Platform takes a serious view of complaints by Buyers that are vexatious, malicious, or made for an improper purpose, including complaints made without any reasonable basis, as part of a pattern of repeated meritless complaints, as a means of pressuring the Solicitor into reducing fees (rather than through the proper fee dispute routes), or for the purpose of intimidating or harassing the Solicitor. Where the Platform determines that a Buyer's complaint is vexatious or malicious, it may decline to investigate, issue a warning to the Buyer, and record the matter on the Buyer's Platform account. The Solicitor's right to payment is not extinguished by a vexatious complaint.

104E. Platform Buyer Complaints Investigation Process

104E.1 The Platform operates a formal complaints investigation process for Buyer complaints about Solicitors, covering (a) profile misrepresentation (false or misleading information on the Solicitor's Platform profile), (b) registration concerns (that the Solicitor does not hold a current practising certificate or has been suspended or struck off), (c) breach of Platform terms, (d) patterns of complaints from multiple Buyers suggesting systemic problems, and (e) conduct that may indicate regulatory concerns. The Platform cannot investigate the quality of legal advice, fee disputes between the Solicitor and the Buyer, delays in legal matters, or the outcome of legal matters, all of which must be directed to the Solicitor's own complaints procedure and, if unresolved, to the Legal Ombudsman.

104E.2 The Platform's investigation process provides for acknowledgement within three Business Days, assignment of an independent investigator, evidence gathering including review of Platform records and SRA register checks, the Solicitor's right to be notified and to respond (with not fewer than ten Business Days to respond), determination on the balance of probabilities, and written notification of the outcome to both parties. The Solicitor has the right to appeal any finding within 14 days on grounds of procedural unfairness, new evidence, error of fact, or disproportionate sanction.

104E.3 Investigation timescales are as follows urgent matters (safety, ongoing fraud, impersonation) target completion within 7 Business Days, profile misrepresentation within 15 Business Days, registration concerns within 10 Business Days, breach of Platform terms within 20 Business Days, and pattern of complaints within 30 Business Days. These are target timescales and may be extended in complex cases.

104F. Interim Measures

104F.1 The Platform may impose interim measures on a Solicitor's or Buyer's Platform account pending the outcome of an investigation where there is a risk of harm to any person, a risk of further fraudulent conduct, or a risk to the integrity of the Platform. Interim measures will be reviewed at intervals of not more than 14 days, will be lifted if the grounds no longer apply, and the affected party will be notified within two Business Days (except where notification could prejudice an investigation). Either party may request a review of interim measures at any time.

104G. Regulatory Referrals from Complaints

104G.1 The Platform may refer matters to the SRA, BSB, NCA, OFSI, the police, Trading Standards, or other relevant authorities where a complaint (whether by a Solicitor or a Buyer) discloses information suggesting (a) a breach of the SRA Standards and Regulations or BSB Handbook, (b) suspected money laundering, terrorist financing, or sanctions evasion, (c) suspected criminal conduct, (d) impersonation of a solicitor (which may constitute an offence under section 14 of the Legal Services Act 2007 and section 21 of the Solicitors Act 1974), or (e) systemic consumer protection concerns. The Platform may notify the affected party if a referral is made, unless doing so would prejudice an investigation or constitute tipping off.

PART S CONTENT, ADVERTISING, AND PUBLICITY

104H.1 The obligations in this Part S apply to every Solicitor on the Platform regardless of type, including Law Firms, Freelance Solicitors, Fractional Counsel, Of Counsel solicitors, Consultants, Barristers, and RFLs. Every Solicitor's profile, service listings, articles, and any other content published through the Platform constitutes advertising or publicity for the purposes of the SRA Code of Conduct (paragraph 8.9) and the BSB Handbook (where applicable). Each Solicitor is solely responsible for ensuring their content complies with the applicable regulatory requirements.

105. Content Standards

105.1 All Content must (a) be accurate, truthful, and not misleading, (b) comply with SRA Code (paragraph 8.9 on publicity, paragraph 8.11 on misleading communications), (c) comply with ASA/CAP Codes, (d) comply with Consumer Protection from Unfair Trading Regulations 2008, (e) comply with DMCCA 2024, (f) comply with Equality Act 2010, and (g) comply with the Electronic Commerce (EC Directive) Regulations 2002.

106. Prohibited Content

106.1 Prohibited (a) misleading claims about qualifications, experience, or success rates, (b) outcome guarantees, (c) misleading omissions, (d) unsupported testimonials, (e) discriminatory content, (f) IP infringement, (g) comparative advertising that is not objective, relevant, and verifiable, (h) financial promotions not approved by an authorised person, (i) any statement or implication that listing on the Platform constitutes endorsement, accreditation, or recommendation by the SRA, the Law Society, the BSB, the FCA, or any other regulatory body, and (j) any statement or implication that eSolicitors provides, supervises, or is responsible for legal advice or legal services.

107. Pricing and Advertising

107.1 Price advertising must comply with DMCCA 2024 and SRA Transparency Rules. 'No win no fee' claims must accurately explain success fees, insurance premiums, and other costs. Fixed fee claims must be accurate and inclusive of all foreseeable work within the stated scope.

108. FCA Requirements

108.1 Where advertising financial services or claims management services comply with FCA financial promotions rules, do not communicate a financial promotion unless approved by an authorised person or exempt. Comply with FCA Consumer Duty 2023 where applicable.

109. Platform Content Review

109.1 The Platform may review, moderate, or remove Content that breaches these Terms or Applicable Law. The Platform is not obligated to review all Content and does not approve, endorse, or take responsibility for Content. The Solicitor remains responsible for ensuring compliance. The Platform's review of Content does not constitute legal advice, regulatory review, or endorsement of the accuracy or compliance of the Content.

109A. Claims Management Advertising

109A.1 Where the Solicitor advertises claims management services through the Platform, the Solicitor must comply with the FCA's Claims Management Conduct of Business sourcebook (CMCOB) in addition to the SRA Standards and Regulations. The Solicitor must not (a) use high-pressure selling techniques, (b) make unsolicited approaches (cold calling) to potential claimants in respect of personal injury, clinical negligence, or financial services claims, (c) advertise guaranteed outcomes or success rates unless supported by verifiable data, or (d) charge upfront fees for claims assessment where prohibited by CMCOB.

109A.2 Advertising for claims management services must clearly identify (a) the Solicitor's SRA registration, (b) that the service is regulated by the SRA (not the FCA, unless the Solicitor also holds FCA authorisation), and (c) the applicable fee structure, including any success fee or percentage of damages.

109B. Testimonials and Comparative Advertising

109B.1 Testimonials and client reviews displayed on the Solicitor's Platform profile must be (a) genuine and verifiable, (b) obtained with the client's informed consent, (c) not misleading as to the typical outcome or experience, and (d) not in breach of confidentiality or privilege. The Solicitor must not create, commission, or incentivise fake reviews.

109B.2 Comparative advertising (comparisons with other solicitors or firms) must comply with the Business Protection from Misleading Marketing Regulations 2008 and must (a) be objective, verifiable, and not misleading, (b) compare like with like, (c) not denigrate or discredit other solicitors, and (d) comply with SRA Principle 2 (upholding public trust and confidence).

PART T AI USE, DISCLOSURE, AND DECLARATION

This Part T concerns the Solicitor's use of AI tools in providing legal services. The Platform does not provide AI-generated legal advice and does not use AI to deliver legal services to Clients. Any AI tools provided by or through the Platform are general-purpose tools only and do not constitute legal advice.

109C. AI Is Not a Substitute for Professional Legal Review

This clause 109C is a fundamental term of these Terms. It applies to every AI feature, function, tool, output, transcript, summary, classification, score, suggestion, and recommendation provided by or through the Platform, without exception.

109C.1 No AI functionality provided by or through the Platform - including the AI Scope Script, the AI Scoping Engine, AI-generated suggested pricing, AI confidence scores, AI case summaries, AI transcripts, AI classification of matters, AI matching, AI screening tools, AI document analysis, and any other current or future AI feature - constitutes legal advice, a legal opinion, a professional assessment, or a substitute for the independent professional judgment of a qualified solicitor or barrister. Every AI output is a technology-generated administrative tool only.

109C.2 The Solicitor must treat every AI output generated by or through the Platform as a draft requiring mandatory specialist expert review before any reliance, use, transmission to a Client, filing with a court or tribunal, or incorporation into any advice, document, or work product. The Solicitor must (a) read and critically evaluate every AI-generated transcript, summary, scope script, and recommendation in its entirety, (b) independently verify all factual statements, legal propositions, case citations, statutory references, and procedural assertions contained in any AI output against primary authoritative sources, (c) correct all errors, omissions, inaccuracies, hallucinations, and misleading statements before any AI output is used for any purpose, (d) apply their own professional judgment, legal expertise, and knowledge of the Client's specific circumstances to determine whether the AI output is accurate, complete, relevant, and appropriate, and (e) take full professional responsibility for any AI output that they use, rely upon, transmit, or incorporate into their work, as though the Solicitor had drafted it personally from scratch.

109C.3 The Platform accepts no liability whatsoever - and the Solicitor agrees that the Platform shall have no liability - for any loss, damage, claim, cost, expense, regulatory action, fine, penalty, professional negligence claim, disciplinary proceeding, or other consequence of any kind arising from or in connection with (a) the Solicitor's failure to review, verify, or critically evaluate any AI output before use, (b) the Solicitor's reliance on any AI output without conducting independent professional verification, (c) errors, omissions, inaccuracies, hallucinations, fabricated citations, or misleading content in any AI output (whether or not the Solicitor reviewed it), (d) the Solicitor's use of any AI output in providing legal advice, drafting documents, conducting litigation, or performing any other legal service, (e) the Solicitor's failure to disclose to the Client the use of AI tools in accordance with Part T, (f) any AI output that is biased, discriminatory, incomplete, out of date, or otherwise unfit for the purpose for which the Solicitor uses it, or (g) the Solicitor's failure to perform a competent, diligent, and thorough professional review of work product before delivering it to the Client, regardless of whether AI tools were used in its preparation. This exclusion of liability applies without monetary limit.

109C.4 The Solicitor's duty to conduct a specialist expert review of all AI outputs is non-delegable. It may not be delegated to Non-Qualified Staff, to Trainee Solicitors (except under the direct supervision of a qualified solicitor who also reviews the output), or to any other AI system. The review must be conducted by a solicitor or barrister who is competent in the relevant area of law and who holds a current practising certificate.

109C.5 The Solicitor acknowledges and agrees that the Platform's provision of AI features does not (a) create any duty of care owed by the Platform to the Solicitor or to any Client in respect of the accuracy, completeness, or fitness for purpose of AI outputs, (b) modify, reduce, or qualify the Solicitor's own professional standard of care, duty of competence, or regulatory obligations, (c) transfer any part of the Solicitor's professional responsibility for the quality of legal services to the Platform, or (d) create any expectation that AI outputs are reliable, accurate, complete, or suitable for any purpose without independent professional review. The Solicitor's professional indemnity insurance must cover work performed with the assistance of AI tools, and the Solicitor must ensure that their insurer is aware that AI tools are used.

109C.6 The Solicitor indemnifies the Platform and the Indemnified Parties against all losses, claims, damages, costs, expenses, and liabilities arising from any failure by the Solicitor to conduct an adequate specialist expert review of AI outputs before use, including any claim by a Client, any regulatory action by the SRA or BSB, any investigation by the Legal Ombudsman, and any professional negligence claim. This indemnity is without monetary limit and survives the termination of these Terms indefinitely.

AI Classification and Routing

The Platform's AI features (including the AI Scoping Call, AI Scope Script, and the matching algorithm) classify the Client's matter and route it to Solicitors with relevant expertise. The AI features produce a factual summary of the information discussed during the Scoping Call and a classification of the likely practice area(s). The AI features do not determine legal outcomes, provide legal advice, recommend a legal strategy, predict the outcome of a claim, or apply legislation to the Client's specific facts.

The Solicitor acknowledges that the AI classification is a technology tool to assist matching and is not a substitute for the Solicitor's own assessment of the Client's matter. The Solicitor must independently assess the Client's legal position and is solely responsible for the legal advice provided to the Client.

110. AI Transparency Principle

110.1 Clients have the right to know when AI has been used in their matter. This reflects SRA Principles of honesty and transparency, the Law Society AI Guidance 2024, and the BSB's expectations of competence and transparency.

111. Mandatory AI Disclosure

111.1 Disclose to the Client (a) whether AI tools have been used, (b) the nature and extent of use (legal research, document drafting, document review, due diligence, communication, case analysis), (c) material limitations or risks, and (d) the Solicitor's supervision and verification of AI outputs. Disclosure must be made before or at the time of delivering AI-assisted work product.

112. Client Consent and Right to Refuse

112.1 Informed consent required for material AI use. The Client has the right to refuse AI use in their matter. Where a Vulnerable Client is involved, additional care must be taken to explain AI use in accessible terms and to ensure genuine informed consent.

113. AI Competence and Supervision

113.1 The Solicitor must (a) understand capabilities and limitations of AI tools used, (b) supervise and verify all AI-generated outputs (human review is mandatory), (c) not delegate professional judgement to AI, (d) ensure AI tools do not compromise confidentiality or data protection, and (e) maintain AI competence through training.

114. AI and Data Protection

114.1 Client Data must not be inputted into AI systems without appropriate safeguards. DPIA conducted where AI processes personal data at scale. AI providers subject to appropriate data protection obligations. Clients informed where their data may be processed by AI.

115. AI Record Keeping

115.1 The Solicitor must record (a) which AI tools were used on each matter, (b) what tasks were performed by AI, (c) what human review and verification was conducted, (d) client consent obtained, and (e) any client refusal of AI use.

115A. AI Hallucinations, Fabricated Citations, and Verification

115A.1 The Solicitor acknowledges that AI systems (including large language models and generative AI tools) are known to produce "hallucinations" - false or fabricated information that appears plausible but is factually incorrect. In the context of legal practice, hallucinations may include (a) case citations that do not exist, (b) misstatements of the holdings, reasoning, or ratio of real cases, (c) references to statutory provisions that have been repealed, amended, or that never existed, (d) fabricated legal principles or rules, and (e) fictional precedents, judges, parties, or court decisions.

115A.2 Before filing any document with a court, tribunal, or regulatory body, and before providing any legal advice, opinion, or work product to a Client, the Solicitor must independently verify through authoritative sources every case citation, statutory reference, regulatory provision, and statement of legal principle that has been generated or assisted by AI. Authoritative sources include official law reports, legislation.gov.uk, recognised legal research databases, practitioner texts, and official regulatory publications. The Solicitor must not rely on AI-generated summaries of authorities without independent verification.

115A.3 The Solicitor must document the verification steps taken for AI-assisted work product, including which authorities were checked, against which sources, and by whom. Where AI-assisted research is used for court filings, the Solicitor must be in a position to certify to the court that all authorities cited are genuine, have been independently verified, and are accurately represented.

115B. Prohibited AI Practices

115B.1 The Solicitor must not (a) send any AI-generated communication to a Client without prior substantive human review by a qualified solicitor, (b) file any AI-generated document with a court, tribunal, or regulatory body without first verifying all facts, citations, and legal propositions through authoritative independent sources, (c) rely on AI-generated case outcome predictions or risk assessments as the sole or primary basis for advising a Client without applying independent professional judgement, (d) present AI-generated work product to a Client as if it were entirely the product of human professional analysis without disclosing AI involvement in accordance with clause 111, (e) use AI to generate client communications, advice, or documents without maintaining the level of professional competence necessary to identify and correct errors in the AI output, or (f) delegate to AI any task that requires the exercise of professional judgement that the Solicitor is not competent to review and verify.

115C. Consumer AI Tools and Client Confidentiality

115C.1 The Solicitor must not input any client-confidential information (including Client names, matter details, instructions, documents, financial information, or any information subject to Legal Professional Privilege or the duty of confidentiality under SRA Code of Conduct paragraph 6.3) into any AI tool that uses input data for model training, product improvement, or any purpose other than generating the immediate output requested by the user. This prohibition applies to all free-tier, consumer-grade, and general-purpose AI tools unless the Solicitor has verified, by reviewing the provider's terms of service and data processing documentation, that the tool does not use input data for training or any secondary purpose.

115C.2 Where the Solicitor uses AI tools for client work, the Solicitor must use enterprise, professional, or legal-sector-specific versions with appropriate data protection safeguards, including (a) contractual commitments from the AI provider that input data is not used for model training, (b) data processing agreements compliant with UK GDPR, (c) confirmation that data is processed and stored within adequate jurisdictions (or subject to appropriate transfer safeguards under UK GDPR Chapter V), and (d) security certifications appropriate to the sensitivity of the data processed.

115C.3 The Solicitor must maintain a record of all AI tools used for client work, including the provider name, version, data processing terms reviewed, and the date on which the Solicitor last verified the provider's data handling practices. This record must be available for inspection under clause 126.

115D. AI Bias and Discrimination

115D.1 The Solicitor must be alert to the risk that AI tools may produce outputs that are biased or discriminatory on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation (the protected characteristics under the Equality Act 2010). In accordance with SRA Principle 6 and SRA Code of Conduct paragraph 1.1, the Solicitor must review AI outputs for potential bias before using them in client work or communications and must not use AI-generated content that discriminates unlawfully or could reasonably be perceived as discriminatory.

115E. AI Liability and Professional Standard of Care

115E.1 The use of AI tools does not reduce, modify, or qualify the Solicitor's professional standard of care. The Solicitor owes the same duty of competence, diligence, and care to the Client regardless of whether the work was performed with or without AI assistance. The fact that an error originated in AI-generated output is not a defence to (a) a claim for professional negligence, (b) a complaint to the Legal Ombudsman, (c) a regulatory investigation or disciplinary action by the SRA, (d) a claim under the Consumer Rights Act 2015 for failure to perform services with reasonable care and skill, or (e) any other claim, complaint, or action arising from the Solicitor's professional obligations.

115E.2 The Solicitor must ensure that their PII covers work performed with AI assistance. The Solicitor must review their PII policy terms for any exclusions or limitations relating to AI, technology, or automated tools, and must notify their insurer of significant or systematic AI use if required by the policy terms. Where the Solicitor's PII policy contains AI-related exclusions, the Solicitor must either obtain alternative cover or refrain from using AI for the excluded categories of work.

115F.1 Any person who accesses or transacts through the Platform by means of an AI agent, automated bot, or any non-human automated process without authorisation, and any Deployer or Beneficial Owner, shall jointly and severally indemnify the Indemnified Parties, all Solicitors, and all Clients against all claims, damages, losses, and costs arising from such access. This indemnity is unlimited, governed by English law, and enforceable by the Platform, any Solicitor, and any Client.

115F.2 The Platform shall not bear any liability for: (a) cyber fraud, hacking, phishing, or ransomware; (b) AI-generated fraud or identity theft; (c) deepfake or synthetic identity fraud; (d) transactions by unauthorised AI Agents; (e) manipulation of Platform systems; (f) data breach by bad faith actors; or (g) any illegal activity in bad faith. Remedies against bad faith actors are under applicable law including the Computer Misuse Act 1990, the Fraud Act 2006, and the UK GDPR.

115F.3 The Platform implements commercially reasonable security measures but is not an insurer against cyber crime or AI fraud. Report suspected bad faith activity immediately.

PART U PLATFORM DOCUMENTS AND TEMPLATES

116. Platform Documents

116.1 The Platform may provide templates, precedents, checklists, guidance notes, AML/KYC templates, Client Care Letter templates, terms of engagement templates, risk assessment templates, policy templates, audit readiness guidance, software infrastructure guidance, finance provider information, and other compliance documentation (collectively 'Platform Documents') for general guidance and convenience only. The Platform Documents are designed to assist Solicitors in meeting their regulatory obligations but are not a substitute for the Solicitor's own professional judgement, independent legal advice, or regulatory guidance from the SRA or other regulators.

116.2 The Platform may from time to time update, amend, or withdraw Platform Documents without notice. The Solicitor is responsible for ensuring they are using the most current version of any Platform Document. The Platform does not warrant that Platform Documents are up to date with the latest regulatory changes, SRA guidance, LSAG guidance, or legislative amendments at any given time.

117. No Legal, Regulatory, or Compliance Advice

117.1 Platform Documents do not constitute legal advice, regulatory advice, compliance advice, financial advice, tax advice, or professional advice of any kind. The Platform is not a Law Firm, is not regulated by the SRA, the Law Society, the BSB, or the FCA, and is not competent to give legal or compliance advice. The provision of Platform Documents does not create a solicitor-client relationship, a consultancy relationship, or any advisory relationship between the Platform and the Solicitor.

117.2 The Solicitor must independently review, verify, adapt, and where necessary take independent legal or regulatory advice on all Platform Documents before use. The Solicitor must apply their own professional judgement to every Platform Document and must satisfy themselves that each Platform Document is (a) accurate and complete for the Solicitor's specific circumstances, (b) compliant with the current SRA Standards and Regulations, SRA Code of Conduct, SRA Accounts Rules, SRA Transparency Rules, and all other applicable regulatory requirements in force at the time of use, (c) compliant with the current Money Laundering Regulations 2017 (as amended), LSAG Anti-Money Laundering Guidance, and all other applicable AML/CTF requirements, (d) compliant with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024, (e) appropriate for the practice area, client type, matter complexity, and risk profile of the specific engagement, and (f) adapted to reflect any conditions on the Solicitor's practising certificate or firm authorisation.

117.3 As a regulated professional, the Solicitor bears full and sole professional responsibility for all documents used with Clients regardless of their source, including any Platform Document whether used in its original form or adapted. The SRA, the Legal Ombudsman, and the courts will hold the Solicitor (not the Platform) accountable for any deficiency in documentation provided to Clients.

117A. Platform Document Categories and Scope

117A.1 Platform Documents may include, without limitation, templates and guidance materials covering (a) client intake and identification, (b) AML/KYC due diligence and ongoing monitoring, (c) conflict of interest management, (d) client care and terms of engagement, (e) fee arrangements and costs information, (f) regulatory disclosures, (g) matter management, supervision, and file review, (h) scope change and costs update documentation, (i) complaints handling, (j) file closure and document retention, (k) firm-wide governance, COLP/COFA reporting, and risk management, (l) sole practitioner practice continuity and compliance, (m) fractional and consultant solicitor engagement management, (n) data protection and cyber security policies, (o) AI and technology use policies, (p) SRA audit readiness guidance, (q) software and technology infrastructure guidance, and (r) finance provider information and funding guidance. This list is illustrative and may be expanded or reduced at the Platform's discretion.

117A.2 The inclusion of any category of Platform Document does not represent a warranty by the Platform that the documents are comprehensive, sufficient, or fit for purpose for any particular Solicitor, firm, practice area, or regulatory inspection. The Solicitor must assess their own compliance needs independently and must not assume that using Platform Documents will satisfy all regulatory requirements.

117A.3 Platform Documents includes, without limitation: Client Care Letters, terms of engagement, standard terms of business, fee agreements (fixed fee, capped fee, conditional fee, damages-based), CDD and AML completion records, enhanced due diligence records, simplified due diligence records, corporate client CDD records, beneficial ownership structure declarations, sanctions screening records, ongoing monitoring review records, source of funds and wealth records, privacy notices, complaints procedures, legal aid eligibility screening records, AI transcript consent notices, recording opt-out confirmations, cooling-off waiver consent forms, client responsibilities agreements, emergency/urgent work confirmation letters, referral source declarations, vulnerable client care plans, mental capacity assessment records, and any other template, checklist, guidance note, form, or precedent document made available by the Platform from time to time, whether through the Template Library, the Template Marketplace, or otherwise.

117B. Exclusion of Liability for Platform Documents

117B.1 The Platform expressly excludes all liability (to the fullest extent permitted by law) for any loss, damage, cost, expense, claim, regulatory action, fine, penalty, or other consequence arising from or in connection with (a) the Solicitor's use of, reliance on, or application of any Platform Document, (b) any error, omission, inaccuracy, or incompleteness in any Platform Document, (c) any failure of a Platform Document to comply with current regulatory requirements, (d) the Solicitor's failure to independently review, verify, or adapt a Platform Document, (e) any regulatory action taken against the Solicitor arising from the use of Platform Documents, (f) any client complaint, Legal Ombudsman complaint, or professional negligence claim arising from the use of Platform Documents, or (g) any SRA audit finding, compliance plan, or enforcement action arising from the use of Platform Documents.

117B.2 Without limiting clause 117B.1, Platform Documents are provided on an 'as is' and 'as available' basis. The Platform makes no representation or warranty, express or implied, as to the accuracy, completeness, currency, reliability, suitability, or fitness for purpose of any Platform Document. All implied warranties and conditions are excluded to the fullest extent permitted by law.

117B.3 The Solicitor acknowledges that regulatory requirements, SRA guidance, legislation, and best practice change frequently. Platform Documents may not reflect the most recent changes at any given time. The Solicitor must independently monitor regulatory developments relevant to their practice and must not rely on Platform Documents as a substitute for such monitoring.

117B.4 The Solicitor acknowledges that under the SRA Code of Conduct, the Solicitor has a personal and non-delegable duty to ensure that all documents used in their practice are accurate, complete, and compliant with current regulatory requirements. The Solicitor's use of Platform Documents does not discharge this duty. Platform Documents are provided as starting points for the Solicitor's own professional work product and must be independently reviewed, verified, and adapted by the Solicitor before use with any Client or in any regulatory context. The Platform is not a Law Firm, is not regulated by the SRA, and does not provide legal, regulatory, or compliance advice through the provision of Platform Documents or any other service.

117C. Platform Template Library - Subscription and Purchase Terms

117C.1 The Platform offers a library of practice templates, precedents, checklists, and compliance documents ("Platform Templates") created and maintained by the Platform. Platform Templates are distinct from Solicitor Products (clause 6C), which are created by individual Solicitors. The Platform sells Platform Templates directly to Solicitors. Clients do not purchase Platform Templates - Clients receive tailored documents from their Solicitor, which may be based on Platform Templates but are the Solicitor's work product and the Solicitor's responsibility.

117C.2 Platform Templates may be accessed by the Solicitor through: (a) a subscription plan (monthly or annual), granting access to the full template library for the subscription period, or (b) individual template purchases at a fixed price per template. The available plans, pricing, and payment terms are published on the Platform and may be updated from time to time. All payments are processed via Stripe. Subscription fees are charged in advance. The Solicitor may cancel a subscription at any time; cancellation takes effect at the end of the current billing period and no pro-rata refund is given for unused periods.

117C.3 On purchase or during an active subscription, the Solicitor is granted a non-exclusive, non-transferable, revocable licence to download, use, adapt, and incorporate Platform Templates into the Solicitor's own practice documents for use with the Solicitor's Clients. The Solicitor may not: (a) resell, sublicence, or redistribute Platform Templates in their original or substantially unmodified form, (b) make Platform Templates available to other solicitors, firms, or third parties (each user requires their own subscription or purchase), (c) remove or alter the Platform's copyright notice or licence reference, or (d) use Platform Templates for any purpose other than providing legal services.

117C.4 Intellectual property in Platform Templates remains with the Platform at all times. The Solicitor's licence under clause 117C.3 terminates immediately on cancellation or expiry of the subscription (for subscription plans) or survives indefinitely for individually purchased templates, in each case subject to compliance with these Terms.

117C.5 The Platform may update, revise, or retire Platform Templates from time to time, including in response to changes in legislation, SRA guidance, or regulatory requirements. The Platform will use reasonable efforts to notify subscribing Solicitors of material changes to Platform Templates. The Platform does not warrant that Platform Templates will be updated to reflect every regulatory change immediately on that change taking effect.

117C.6 For the avoidance of doubt, clauses 117B.1 to 117B.4 (exclusion of liability for Platform Documents and the Solicitor's independent verification duty) and clause 118.1 (Document Indemnity) apply in full to Platform Templates purchased or accessed under this clause 117C. Platform Templates are provided as starting points for the Solicitor's own professional work product. The Platform is a technology company, is not a Law Firm, is not regulated by the SRA, and does not provide legal, regulatory, or compliance advice through the provision of Platform Templates.

118. Document Indemnity and Intellectual Property

118.1 The Solicitor indemnifies the Platform against all losses, claims, costs, expenses, and liabilities arising from the Solicitor's use of, reliance on, or application of Platform Documents, including any claim by a Client, the SRA, the Legal Ombudsman, or any third party that a Platform Document was deficient, inaccurate, or non-compliant. This indemnity extends to any claim that the Platform provided legal, regulatory, or compliance advice through the provision of Platform Documents (which it does not).

118.2 Intellectual property in Platform Documents remains with the Platform. The Solicitor is granted a non-exclusive, non-transferable, revocable licence to use Platform Documents solely in connection with providing legal services through the Platform. The Solicitor may adapt Platform Documents for use with individual Clients but may not commercially redistribute, sublicense, or resell Platform Documents or any adaptation thereof.

118A. Where the Solicitor wishes to sell, licence, or make available their own templates, guides, checklists, or other digital products to Platform users (including users who are not the Solicitor's engaged Clients), the terms governing such activity are set out in clause 6C (Template and Digital Product Marketplace). The Platform does not review, endorse, or take responsibility for Solicitor-created content and is not a Law Firm, is not regulated by the SRA, and does not provide legal advice.

PART V CLIENT MONEY AND FUNDS MANAGEMENT

The Platform does not hold, manage, or control Client Money and does not operate a Client Account. Client money obligations are solely the Solicitor's responsibility under the SRA Accounts Rules. The Platform does not provide advice on Client Money management or SRA Accounts Rules compliance.

119. SRA Accounts Rules Compliance

119.1 Compliance with SRA Accounts Rules 2019 Client Money separate from firm money, held in Client Account at approved bank/building society with 'client' in account name, not used for other purposes, prompt payments out when properly required, interest paid where fair.

120. Reconciliations and Accounting

120.1 Reconciliations at least every 5 weeks, differences promptly resolved, accurate accounting records, annual accountant's report to SRA where required.

121. COFA Responsibilities

121.1 COFA ensures Accounts Rules compliance, has adequate authority and resources, reports material breaches to SRA, and oversees financial controls.

122. Third Party Managed Accounts

122.1 Where TPMA used operated by FCA-regulated body, Client informed, SRA TPMA rules followed, records maintained.

123. Freelance Solicitor Client Money

123.1 Freelance Solicitors must not hold Client Money unless specifically authorised. Alternative arrangements (TPMA, referral to firm) must be in place and disclosed to Clients.

123.2 The Client Money position varies by solicitor type: (a) Law Firms must hold Client Money in a Client Account complying with the SRA Accounts Rules and the SRA Minimum Terms and Conditions (clause 11C); (b) Freelance Solicitors must not hold Client Money unless specifically authorised and must use a TPMA or refer to a firm (clause 18); (c) Barristers must not hold Client Money (clause 25); (d) Fractional Counsel must follow the rules applicable to their operating model (clause 19.2); (e) Consultants must ensure Client Money is held by the firm through which they practise (clause 21A); (f) Of Counsel solicitors must follow the regulatory model they selected at registration (clause 19A.2). Each solicitor type must disclose their Client Money position to the Client before or at the time of engagement.

124. AML and Client Money

124.1 Source of funds must be verified for all Client Money received. Suspicious transactions must be reported. The Solicitor must not accept Client Money where there are reasonable grounds to suspect it is the proceeds of crime.

125. Breach Notification

125.1 The Solicitor must notify the Platform within 48 hours of any SRA Accounts Rules breach or Client Account deficiency and must report material breaches to the SRA.

125A. Client Money Interest Policy

125A.1 In accordance with SRA Accounts Rule 7, the Solicitor must account to Clients for a fair sum of interest on Client Money held. The Solicitor must have a written interest policy that sets out (a) when interest will be paid or credited to the Client, (b) the rate of interest applied (which must be fair and reasonable having regard to the amount held, the period held, and prevailing market rates), (c) the minimum threshold below which interest is not paid (if any), and (d) how interest is calculated.

125A.2 The Solicitor must inform each Client of the interest policy in writing at the outset of the engagement. Where the Solicitor holds Client Money on a client ledger for more than a de minimis period, the Solicitor must ensure that interest is properly calculated, recorded, and paid or credited to the Client. Failure to account fairly for interest is a breach of the SRA Accounts Rules and of these Terms.

PART W COMPLIANCE AUDIT AND SRA AUDIT READINESS

125A.3 The interest policy obligation in clause 125A applies to every solicitor type that holds Client Money. Where a Freelance Solicitor uses a third party managed account (TPMA), the TPMA provider's interest policy applies, but the Freelance Solicitor must inform the Client of that policy. Where a Consultant or Fractional Counsel's Client Money is held by a firm, the firm's interest policy applies. The Solicitor must ensure the Client is informed of the applicable interest policy regardless of which entity holds the Client Money.

The Platform's audit rights in this Part W are contractual rights exercised as a condition of marketplace access. The Platform is not a regulator, supervisor, or compliance body. The Platform's exercise of audit rights does not constitute regulatory oversight, does not replace SRA, BSB, or other regulatory supervision, and does not amount to endorsement of the Solicitor's compliance. The Platform does not provide legal or compliance advice through the audit process.

126. Platform Audit Rights

126.1 The Platform may audit compliance with these Terms, SRA Standards and Regulations, SRA Code, SRA Accounts Rules, Law Society standards, MLR 2017, LSAG 2025, BSB Handbook, FCA requirements, and due diligence obligations.

127. Audit Process

127.1 Types routine, triggered, or random. The Solicitor must cooperate fully. Failure to cooperate is a breach.

127.2 Audit triggers include complaints, regulatory notifications, adverse publicity, lapsed PII, failure to update information, suspicious activity indicators, and risk-based sampling.

128. Audit Findings

128.1 Categories (a) Critical (immediate risk to clients or public, including sanctions breaches, money laundering, fraud), (b) Major (significant non-compliance with potential regulatory consequences), (c) Minor (procedural or administrative deficiencies). The Solicitor has the right to respond to findings before action is taken.

129. Rectification

129.1 For most issues, reasonable opportunity to rectify. Rectification periods depend on severity. In the case of critical findings, the Platform may discuss next steps with the Solicitor, which may include suspension of access while the matter is resolved.

130. Regulatory Reporting

130.1 The Platform may report serious compliance failures to the SRA, BSB, NCA, OFSI, or other regulators. The Platform is not obliged to notify the Solicitor before or after making any report to a regulator.

130A. SRA Audit Readiness - Solicitor's Obligations

130A.1 The Solicitor acknowledges that the SRA may at any time conduct a desk-based review, thematic review, proactive AML inspection, or full on-site regulatory inspection of the Solicitor's practice, including in respect of legal services provided to Clients introduced through the Platform. As a condition of registration and continued access to the Platform, the Solicitor warrants and undertakes that they will maintain continuous audit readiness throughout the term of these Terms.

130A.2 Continuous audit readiness means that the Solicitor can produce the following documents within two working days of a request from the SRA, the Platform, or any other competent regulatory authority

130A.2.1 A current firm-wide AML risk assessment (reviewed within the preceding thirty (30) days), including a proliferation financing risk assessment as required by Regulation 18A of the MLR 2017,

130A.2.2 Written AML policies, controls, and procedures aligned with the LSAG Anti-Money Laundering Guidance (as amended from time to time),

130A.2.3 An independent AML audit report under Regulation 21 of the MLR 2017,

130A.2.4 AML training records for all relevant staff, covering content, dates, attendees, and assessment,

130A.2.5 Complete CDD records for all current and recently closed matters, including identity verification evidence, beneficial ownership records, source of funds and source of wealth evidence, and sanctions/PEP screening records,

130A.2.6 Ongoing monitoring and transaction monitoring records for all current matters, demonstrating compliance with Regulation 28 and Regulation 19(3)(e) of the MLR 2017,

130A.2.7 Evidence of MLRO/MLCO appointment, qualifications, and annual reporting,

130A.2.8 Client money handling policy and five-weekly reconciliation records (where the Solicitor holds Client Money),

130A.2.9 COFA oversight evidence and breach logs,

130A.2.10 COLP annual compliance report, risk register, and breach/incident log,

130A.2.11 Current practising certificates for all solicitors, firm SRA authorisation number, and evidence of annual renewal,

130A.2.12 File supervision records, CPD and training records, and competence assessment records,

130A.2.13 Complete Client Care Letters for sampled matters with costs information, complaints procedure, and regulatory disclosures,

130A.2.14 Complaints log and resolution records,

130A.2.15 Privacy notices, data breach log, DSAR records, information security policy, and cyber security incident response plan,

130A.2.16 AI and technology use policy (where AI tools are used), approved AI tool register, and AI quality assurance evidence,

130A.2.17 Document retention schedule and file destruction register,

130A.2.18 Equality and diversity policy and diversity data collection/publication records,

130A.2.19 For sole practitioners practice continuity plan, external peer review records, combined annual compliance self-assessment, and independent complaints handler arrangement,

130A.2.20 For fractional/consultant solicitors engagement agreements with all client organisations, multi-client conflict register, information barrier and confidentiality protocol, regulatory status disclosure per client, capacity and availability declaration, and (where applicable) host firm supervision record and compliance allocation record,

130A.3 The Solicitor acknowledges that being selected for an SRA inspection does not necessarily indicate that the SRA considers the Solicitor high risk. The SRA selects firms for inspection using a risk-based approach informed by practice areas, client base, complaints and intelligence, self-reporting, previous findings, firm size, and random selection. The Solicitor must cooperate fully with any SRA inspection in accordance with SRA Code of Conduct paragraphs 7.3-7.4 (individuals) and paragraphs 3.2-3.3 (firms), and must ensure that the Platform is notified within 48 hours of receiving notice of any SRA inspection, thematic review, or desk-based review.

130A.4 The Solicitor acknowledges that the SRA has statutory powers under section 44B of the Solicitors Act 1974 to require the production of documents and information for the purpose of investigating whether there has been a breach of the SRA's regulatory arrangements. The Solicitor must cooperate fully and promptly with any section 44B notice and must notify the Platform within 7 days of receipt of any such notice or of any contact from the SRA's forensic investigation unit. Failure to comply with a section 44B notice is a criminal offence and a serious breach of these Terms.

130B. SRA Inspection Outcomes - Notification to Platform

130B.1 The Solicitor must notify the Platform within 5 Business Days of receiving the written outcome of any SRA inspection, thematic review, or desk-based review, and must disclose the category of outcome received

130B.1.1 No further action,

130B.1.2 Guidance issued (the Solicitor must provide a summary of the guidance to the Platform),

130B.1.3 Letter of engagement (the Solicitor must confirm the areas requiring improvement),

130B.1.4 Compliance plan (the Solicitor must provide a copy of the compliance plan and confirm deadlines for remedial action),

130B.1.5 Referral for investigation (the Solicitor must notify the Platform immediately upon receipt of notification of referral, and the Platform may suspend access pending the outcome of the investigation to protect all parties),

130B.2 The Platform may, upon receiving notification of a compliance plan or referral for investigation, exercise its rights under Part W (audit) and Part Y (suspension and termination) as it considers appropriate, acting reasonably. The Platform's response to an SRA inspection outcome does not constitute an endorsement of the SRA's findings or an independent assessment of the Solicitor's compliance.

130C. Annual Compliance Self-Assessment

130C.1 The Platform may require the Solicitor to complete an annual compliance self-assessment confirming continued compliance with these Terms. The self-assessment may cover practising certificate and authorisation status, PII status and renewal, AML framework currency, COLP/COFA reporting, complaints handling, data protection compliance, AI use disclosures, and any regulatory notifications made to or received from the SRA during the preceding thirty (30) days. Failure to complete the self-assessment within the time specified by the Platform is a breach of these Terms.

130C-A. COLP and COFA Governance Standards

130C-A.1 In addition to the requirements of clause 38, and having regard to the SRA Compliance Officers Thematic Review (December 2025), the Solicitor (or the Solicitor's firm) warrants and undertakes that (a) the COLP has adequate authority, seniority, and resources to fulfil the role effectively, (b) the COLP is not merely a nominal appointee but actively engages in compliance monitoring, including file reviews, policy updates, and breach recording, (c) the COFA has sufficient authority and resources to oversee financial compliance and SRA Accounts Rules adherence, (d) both COLP and COFA have direct access to senior management or the governing body and the ability to escalate compliance concerns without interference, (e) the firm has documented procedures for COLP and COFA succession planning in the event of departure, incapacity, or death, and (f) the firm maintains a COLP compliance log recording identified risks, breaches, near misses, remedial actions taken, and SRA notifications made.

130C-A.2 The Solicitor acknowledges the following common compliance gaps identified in the SRA Compliance Officers Thematic Review and warrants that they have addressed each (a) COLP and COFA roles are not treated as administrative formalities but are embedded in the firm's governance structure, (b) compliance monitoring is proactive (regular file reviews, policy audits, training assessments) rather than reactive (responding only to complaints or SRA contact), (c) the firm has a written compliance plan reviewed at least annually, (d) compliance reporting to the SRA (including material breach reporting) is timely and complete, and (e) the firm's risk register is current, reviewed regularly, and linked to the firm-wide AML risk assessment.

130C-A.3 For sole practitioners who hold the COLP and COFA roles personally, the additional requirements of clause 130A.2.19 apply, and the sole practitioner must additionally ensure that an independent peer review of compliance is conducted at least annually and that a nominated external person is available to assume compliance oversight responsibilities in the event of incapacity.

PART W-A TECHNOLOGY AND SOFTWARE INFRASTRUCTURE

The Platform does not recommend, endorse, supply, or resell any particular software, system, or technology product. The SRA does not formally approve specific software products. The requirements in this Part set out the minimum categories of technology infrastructure that the Solicitor must have in place (or have reasonable access to through a host firm) to operate a compliant practice and to provide legal services to Clients introduced through the Platform. The Platform provides guidance on software infrastructure for convenience only and accepts no liability for the Solicitor's technology choices, procurement, or implementation.

130D. Minimum Technology Standards

130D.1 As a condition of registration and continued access to the Platform, the Solicitor warrants and undertakes that they have in place, or have reasonable access to through their firm or host firm, the following minimum categories of technology infrastructure appropriate to their practice model.

130D.1.1 A case and practice management system capable of managing matters, clients, deadlines, documents, and workflows, with the ability to generate matter lists, conflict search records, and supervision records for SRA audit purposes. For sole practitioners and fractional solicitors, this must be cloud-based to support remote access and emergency cover arrangements.

130D.1.2 An AML/KYC identity verification platform capable of electronic identity verification of individuals and corporate entities, with sanctions and PEP screening and audit trails sufficient to satisfy SRA inspection requirements.

130D.1.3 A conflict checking system capable of automated conflict searches across the entire client and matter database, with fuzzy matching, audit trail, and (for fractional solicitors) cross-client conflict checking across all organisations served.

130D.1.4 A document automation and digital signature platform for generating Client Care Letters, terms of engagement, and fee agreements, with legally binding electronic signatures under the UK Electronic Communications Act 2000.

130D.1.5 Legal accounts software compliant with the SRA Accounts Rules 2019, with separate client and office account ledgers, automated bank reconciliation, and SRA audit trail (where the Solicitor holds Client Money),

130D.1.6 Cyber security infrastructure including as a minimum multi-factor authentication on all systems containing client data, end-to-end encryption for client communications, automated backup and disaster recovery, endpoint protection, and email phishing protection. The SRA strongly recommends obtaining a recognised government-backed cyber security certification (such as Cyber Essentials Plus or equivalent).

130D.1.7 A compliance training platform providing SRA-approved CPD content, AML training, and regulatory update training with completion tracking and certification.

130D.1.8 An SRA-compliant website displaying all information required by the SRA Transparency Rules (where applicable), the SRA digital badge, complaints procedure, and regulatory status information.

130E. Additional Technology Standards by Practice Model

130E.1 Sole practitioners must additionally have in place

130E.1.1 A secure password vault with emergency access or dead-man's-switch functionality enabling a nominated cover solicitor to access client files, case management, email, and Client Money records in the event of incapacity or death,

130E.1.2 External peer review access arrangements enabling a nominated peer reviewer to access files securely for structured file review,

130E.1.3 An independent complaints handler arrangement with a secure communication channel for referring complaints,

130E.1.4 A practice continuity plan with documented emergency system access procedures stored securely off-site and with the nominated cover solicitor,

130E.2 Fractional and consultant solicitors must additionally have in place

130E.2.1 A multi-organisation engagement management system capable of managing concurrent retainers with multiple client organisations, with separate matter management, per-client costs tracking, and clear separation of each client's confidential information,

130E.2.2 Multi-client time tracking and capacity planning tools capable of tracking time allocation across all concurrent clients with capacity utilisation monitoring,

130E.2.3 A centralised engagement agreement and scope registry recording all active engagement agreements, scopes of work, fee arrangements, and renewal dates,

130E.2.4 Where operating under a host firm's SRA authorisation, tools for integrating securely with the host firm's case management and accounts systems with clear data segregation between host firm work and any own-authorised work,

130F. Technology Warranties and Indemnity

130F.1 The Solicitor warrants that (a) all software and systems used in connection with the provision of legal services to Clients introduced through the Platform are properly licensed, (b) data processed by third-party software providers is stored in compliance with UK GDPR and the Data Protection Act 2018 (including data residency requirements), (c) the Solicitor has conducted appropriate due diligence on all third-party technology providers with access to client data, and (d) the Solicitor will maintain technology infrastructure at a standard sufficient to withstand SRA inspection and audit scrutiny.

130F.2 The Platform accepts no liability for (a) any failure, outage, data breach, or security incident affecting the Solicitor's own technology infrastructure, (b) any loss of client data held on the Solicitor's systems, (c) any regulatory action against the Solicitor arising from technology inadequacies, or (d) the Solicitor's choice of, or reliance on, any particular software product, whether or not that product was mentioned in any Platform Document or guidance material.

130G. Finance and Funding

130G.1 The Platform may from time to time provide information about finance providers, funding options, and payment facilities available to solicitors for the purpose of funding compliance technology, professional indemnity insurance, practising certificate fees, and other practice costs. Any such information is provided for general information only and does not constitute financial advice, lending, credit broking, or any regulated financial activity. The Platform is not authorised or regulated by the Financial Conduct Authority and does not provide regulated financial services.

130G.2 The Solicitor is solely responsible for conducting their own due diligence on any finance provider, assessing the suitability of any financial product for their circumstances, and obtaining independent financial advice where appropriate. The Platform makes no representation or warranty as to the terms, rates, availability, or suitability of any financial product or provider, and accepts no liability for any loss arising from the Solicitor's use of or reliance on any finance provider information provided by the Platform.

PART X INDEMNITY AND LIABILITY

131. Solicitor's General Indemnity

131.1 The Solicitor must indemnify the Indemnified Parties (the Platform and its directors, officers, employees, and agents) against all losses arising from (a) breach of these Terms, (b) breach of regulatory obligations, (c) Client claims, (d) claims that the Platform is providing legal services or legal advice (which it does not), (e) claims that the Platform is regulated by, endorsed by, or affiliated with the SRA, the Law Society, the BSB, or the FCA (which it is not), (f) regulatory action against the Platform arising from the Solicitor's acts or omissions, (g) sanctions breaches or money laundering, (h) professional negligence, and (i) use of Platform Documents.

131.2 Without limiting clause 131.1, the Solicitor's indemnity extends to all losses arising from or in connection with the Solicitor's use of any Platform tool, workflow, or process, including the matching algorithm, scheduling system, Scoping Call recording and AI transcription service, milestone builder, acceptance engine, scope change workflow, document generation tools, and any other Platform feature. The Platform provides technology infrastructure only and does not provide, oversee, or take responsibility for legal services. The Solicitor's use of Platform tools does not transfer any professional responsibility to the Platform.

131.3 The Solicitor indemnifies the Indemnified Parties against all costs, expenses (including legal fees on an indemnity basis), management time, and any fine, penalty, or other sanction incurred by the Platform in responding to or cooperating with any investigation, intervention, thematic review, or enforcement action by the SRA, the ICO, HMRC, the FCA, or any other regulatory authority, to the extent that such investigation or action arises from or is triggered by the Solicitor's acts, omissions, or conduct on or through the Platform.

131.5 The Solicitor's indemnity under clause 131 is not limited by the aggregate liability cap in clause 133.2. The indemnity applies without monetary limit.

131.6 The indemnity is a primary obligation. The Platform need not exhaust any remedy against any other person before enforcing the indemnity.

131.7 The Solicitor is not required to indemnify the Platform to the extent a court determines, in a final judgment, that the loss was caused solely by the Platform's own gross negligence or wilful default.

131.8 Indemnity procedure: (a) written notice within a reasonable time; (b) the Solicitor may assume the defence; (c) no settlement without Platform consent if it imposes obligations on the Platform; (d) the Platform may participate at its own cost; (e) the Solicitor will cooperate fully.

132. Specific Indemnities

132.1 Without limiting clause 131 (a) Legal Advice Indemnity (advice given or work performed), (b) SRA Compliance Indemnity (failure to comply with SRA requirements), (c) AML/KYC Compliance Indemnity (failure to comply with AML obligations), (d) Client Funds Indemnity (handling of Client Money), (e) Referral Fee Indemnity (breach of LASPO or SRA referral fee requirements), (f) Data Protection Indemnity (breach of data protection obligations), (g) Law Society Indemnity (breach of Law Society standards or accreditation), (h) FCA Compliance Indemnity (breach of FCA requirements where applicable), (i) Platform Documents Indemnity (any loss arising from the Solicitor's use of, reliance on, adaptation of, or failure to adapt any Platform Document, template, guidance note, checklist, or other material provided by the Platform, the Solicitor acknowledging that Platform Documents are provided for guidance only and the Platform accepts no liability for their application or usage), (j) Technology Indemnity (any loss arising from the Solicitor's choice of, failure to maintain, or inadequacy of technology infrastructure, including any SRA audit finding relating to technology), and (k) Finance Information Indemnity (any loss arising from the Solicitor's use of or reliance on any finance provider information or funding guidance provided by the Platform).

133. Limitation of Platform's Liability

133.1 The Platform does not exclude liability for death, personal injury, fraud, or matters that cannot be excluded by law.

133.2 Subject to clause 133.1, the Platform's total aggregate liability is limited to fees paid by the Solicitor in the thirty (30) days preceding the claim.

133.3 The Platform is not liable for (a) quality or outcome of legal services (which are provided solely by the Solicitor, not by the Platform), (b) regulatory breaches by the Solicitor, (c) CDD failures, (d) sanctions breaches, (e) indirect, consequential, or special losses, (f) loss of profit, revenue, or business, (g) loss of data except to the extent caused by the Platform's breach, or (h) any reliance by a Client or third party on the Platform as a source of legal advice (the Platform does not provide legal advice).

133.4 Without limiting clause 133.3, the Platform is not liable for any loss arising from or in connection with the Solicitor's use of the AI Scope Script, the milestone builder, the scope change workflow, the acceptance engine, the document generation tools, the template library, or any other Platform tool in formulating, communicating, or delivering legal advice, quotes, engagement terms, or any other aspect of the Solicitor's legal services. The Platform provides technology infrastructure and does not participate in, influence, or take responsibility for the Solicitor's professional judgement or the content of the Solicitor's work product.

133.5 Without limiting any other provision of this clause 133, the Platform is not liable for any loss, damage, claim, cost, expense, regulatory action, fine, penalty, or other consequence arising from or in connection with: (a) the sale, licensing, distribution, or provision of Platform Templates to Solicitors under clause 117C, including any claim that a Platform Template was inaccurate, incomplete, out of date, or unsuitable for any purpose, (b) the sale or provision of Client Templates to Clients under the Client Terms and Conditions, including any claim by a Client that a Client Template was inaccurate, misleading, or caused loss, (c) the listing, sale, or distribution of Solicitor Products through the marketplace under clause 6C, including any claim by a purchaser that a Solicitor Product was deficient, or (d) any reliance by any person on any template, document, guide, checklist, or other material made available through the Platform, whether created by the Platform or by a Solicitor. The Platform is a technology company providing infrastructure for the sale and distribution of documents. It is not a Law Firm, is not regulated by the SRA, and does not provide legal advice. Any person who is unsure how to use or apply any template or document available on the Platform should seek the advice of a qualified solicitor, which they can do through the Platform.

133.6 The Platform is a technology marketplace. The Platform's liability to the Solicitor is limited to direct losses arising from a defect in or failure of the Platform's own technology services. Subject to clause 133.1, the Platform accepts no liability for any loss arising from the Solicitor's legal services, professional conduct, or the Solicitor-Client relationship.

133.7 The aggregate liability cap in clause 133.2 is calculated solely on Platform Fees actually paid by the Solicitor. Legal Fees, Disbursements, VAT, and Stripe processing fees are excluded.

134. Insurance Requirements

134.1 The Solicitor's PII must be adequate to cover indemnity obligations under these Terms and must extend to claims arising from legal services provided to Clients introduced through the Platform. The Solicitor must ensure that their PII provider is aware that the Solicitor provides services to Clients introduced through an unregulated online marketplace, and that the policy covers such work.

134.2 The Solicitor must maintain PII throughout the term of these Terms and must (a) ensure PII is provided by a qualifying insurer on the SRA's participating insurer list (where practising through an SRA-authorised firm), (b) ensure minimum cover of £2 million for recognised bodies, £1 million for licensed bodies, and £500,000 for recognised sole practices, (c) where practising as a Freelance Solicitor or through an unregulated entity, maintain PII cover that is reasonably equivalent to SRA minimum terms (as required by clause 4E), (d) ensure the policy covers professional negligence, breach of duty, fraud and dishonesty by employees, loss of documents, and regulatory defence costs, (e) renew PII before expiry each year and provide evidence of renewal to the Platform within 14 days of renewal, and (f) maintain run-off cover for a minimum of 6 years following cessation of practice, change of firm, or firm closure, in accordance with the SRA Indemnity Insurance Rules.

134.3 The Solicitor is responsible for paying any excess (deductible) under their PII policy in respect of any claim arising from or connected with services provided to Clients introduced through the Platform. The Platform shall not be liable for or contribute towards any PII excess. Where the Solicitor's PII policy has an aggregate limit, the Solicitor must monitor the remaining cover and must notify the Platform promptly if aggregate claims reduce the remaining cover to less than 50% of the policy limit.

134.4 The Solicitor must notify the Platform immediately if (a) PII lapses or is cancelled, (b) a PII claim is made or notified in connection with services provided to a Client introduced through the Platform, (c) the PII insurer imposes conditions, exclusions, or endorsements that may affect cover for Platform-sourced work, (d) the Solicitor is unable to obtain PII renewal on the open market (in which event the Solicitor must notify the SRA and may enter the SRA's assigned risks pool), or (e) the Solicitor's firm enters the extended indemnity period or cessation period under the SRA Indemnity Insurance Rules.

134.5 Lapsed or inadequate PII is a Critical audit finding under clause 128. The Platform may notify the Solicitor and may suspend access until adequate PII is confirmed, as this is essential to protect both the Solicitor and their Clients. The Solicitor may not provide legal services to Clients introduced through the Platform during any period in which they do not have adequate PII in force.

134.6 The Solicitor acknowledges that the FSCS deposit protection limit is £120,000 per eligible depositor per authorised institution (increasing to £1.4 million for temporary high balances from 1 December 2025), and must consider the need to spread client funds across banking institutions where balances may exceed these limits. This is a separate obligation from PII and is relevant to the Solicitor's duties under the SRA Accounts Rules.

135. Claims Procedure

135.1 Indemnified Parties must notify promptly, cooperate, not settle without Solicitor's consent (not unreasonably withheld). The Solicitor must notify PII insurer, cooperate fully, not admit liability without the Platform's consent.

136. Survival of Indemnities

136.1 Indemnity obligations survive termination for 6 years from termination or, if later, 6 years from the act or omission giving rise to the claim.

137. Exclusions from Indemnity

137.1 The Solicitor is not liable under the indemnity to the extent that a loss is caused by (a) the Platform's own negligence, wilful default, or fraud, (b) the Platform's breach of these Terms, or (c) defects in Platform Documents that the Solicitor could not reasonably have identified through independent professional review.

138. Contribution

138.1 Where the Solicitor and the Platform are both responsible for a loss, each party shall bear such proportion as is just and equitable having regard to their respective contributions to the loss.

Criminal defence work creates specific regulatory obligations and practical requirements that differ from civil matters. This clause sets out additional requirements for Solicitors accepting criminal matters through the Platform.

The Law Society and other bodies operate accreditation schemes that indicate specialist competence in particular practice areas. The SRA Transparency Rules require certain information to be published for specific service types.

PART Y GENERAL PROVISIONS

139. Overarching Platform Disclaimer

139.1 For the avoidance of any doubt and without limiting any other provision of these Terms, the Solicitor acknowledges and agrees that

139.1.1 eSolicitors (Esol Corporation Limited) is a technology company that operates an online marketplace. It is not a Law Firm, not a legal practice, not barristers' chambers, not an Alternative Business Structure, and not a claims management company.

139.1.2 eSolicitors is not regulated by, endorsed by, accredited by, affiliated with, or recommended by the Solicitors Regulation Authority (SRA), the Law Society of England and Wales, the Bar Standards Board (BSB), the Financial Conduct Authority (FCA), the Legal Ombudsman, or any other regulatory, supervisory, or professional body.

139.1.3 No listing on the Platform, no verification conducted by the Platform, no payment processed through the Platform, no Platform Document, and no other feature or function of the Platform constitutes or implies any form of regulatory approval, endorsement, accreditation, quality assurance, or recommendation by any regulatory or professional body.

139.1.4 eSolicitors does not provide legal advice or legal services of any kind, whether reserved or unreserved, and is not competent to do so. All legal advice and legal services available through the Platform are provided solely and exclusively by the individual solicitor, barrister, or other legal professional instructed by the Client.

139.1.5 The Solicitor is solely responsible for the quality, accuracy, competence, timeliness, and regulatory compliance of all legal advice given and legal services provided. The Platform has no supervisory, quality assurance, or compliance monitoring function in respect of legal services.

139.1.6 The Solicitor must not represent, state, or imply to any Client, Buyer, third party, or regulatory body that (a) eSolicitors provides legal advice or legal services, (b) eSolicitors is regulated by or endorsed by any regulatory body, (c) listing on the Platform constitutes any form of quality mark or endorsement, or (d) the Platform has any responsibility for legal advice or legal services. Any such misrepresentation is a material breach of these Terms.

139A. Universal Obligation to Seek Professional Advice

139A.1 The Platform provides technology infrastructure, document templates, tools, and information. Nothing on the Platform constitutes legal advice, regulatory advice, compliance advice, tax advice, or financial advice. The Platform is not a Law Firm, is not regulated by the SRA, the BSB, the Law Society, or the FCA, and does not hold itself out as providing any form of professional advice.

139A.2 If any person - whether a Solicitor, a Client, a purchaser of a Solicitor Product, or any other user of the Platform - is unsure how to use, apply, interpret, or adapt any template, document, guide, checklist, tool, feature, or information available on or through the Platform, that person should seek the advice of a qualified solicitor. Qualified solicitors are available through the Platform.

139A.3 This obligation applies to all scenarios on the Platform, including without limitation: (a) the use or adaptation of Platform Templates purchased or accessed under clause 117C, (b) the use of Client Templates purchased under the Client Terms and Conditions, (c) the purchase or use of Solicitor Products listed under clause 6C, (d) the use of any Platform tool including the milestone builder, AI transcription service, acceptance engine, or scope change workflow, (e) any information displayed on Solicitor profiles, practice area descriptions, or pricing indicators, and (f) any content in the Platform's help centre, FAQs, or guidance materials. The Platform accepts no liability for any person's failure to seek professional advice where they are unsure.

139A.4 The Solicitor acknowledges that this clause 139A reflects the Platform's status as an unregulated technology company and does not create any duty of care, advisory obligation, or professional responsibility on the part of the Platform towards any person.

140. Term and Termination

140.1 These Terms commence on registration and continue until terminated. Either party may terminate on 30 days' written notice. The Platform may terminate immediately if (a) breach of any warranty, (b) authorisation suspended or withdrawn, (c) SRA intervention, (d) PII lapse, (e) criminal proceedings, (f) bankruptcy/insolvency, (g) disrepute, or (h) sanctions breach or money laundering.

140A.1 On termination of these Terms (whether by the Platform or by the Solicitor), the Solicitor must: (a) complete or arrange orderly transfer of all active Client matters obtained through the Platform; (b) return all Client Money promptly in accordance with the SRA Accounts Rules; (c) ensure the Client has copies of all documents to which they are entitled; (d) inform each affected Client of the termination and of their options; and (e) cooperate with the Platform in facilitating the transition. This obligation applies to all solicitor types, including Of Counsel solicitors, RFLs, Consultants, and Barristers.

140A.2 Where an Of Counsel solicitor's relationship with their associated firm ends, or where a Consultant's arrangement with their firm ends, the Solicitor must immediately notify the Platform and must not accept new matters through the Platform until they have confirmed a new regulatory framework. Active matters must be completed under the existing regulatory framework or transferred with the Client's informed consent.

140B.1 If the Solicitor is the subject of a regulatory settlement agreement with the SRA (or any equivalent agreement with the BSB or other regulator), the Solicitor must: (a) notify the Platform within five (5) Business Days of entering into the agreement; (b) disclose to the Platform the terms of the agreement to the extent not prohibited by the agreement itself; (c) comply with any conditions imposed by the agreement that affect the Solicitor's ability to practise through the Platform (including restrictions on practice areas, supervision requirements, or prohibitions on holding Client Money); (d) not accept new matters through the Platform that would breach any condition of the agreement; and (e) where the agreement requires disclosure to Clients, ensure that disclosure is made before or at the time of engagement. Failure to notify the Platform is a material breach of these Terms. This obligation applies to all solicitor types, including Law Firms, Freelance Solicitors, Fractional Counsel, Of Counsel, Consultants, and Barristers.

141. Suspension

141.1 The Platform may, in its absolute discretion and without prior notice, suspend, restrict, or limit any Registered Professional's access to the Platform (in whole or in part) at any time and for any reason, including but not limited to (a) a complaint or allegation received from a Client, another Registered Professional, a regulatory body, or any third party, (b) actual or suspected non-compliance with these Terms, the SRA Code, the BSB Handbook, or any Applicable Regulatory Requirements, (c) concerns arising from registration verification or ongoing monitoring, (d) failure to respond to a Platform enquiry within 14 days, (e) actual or suspected sanctions, money laundering, terrorist financing, or financial crime concerns, (f) audit findings under Part X, (g) lapse, suspension, revocation, or withdrawal of the Registered Professional's practising certificate, regulatory authorisation, or professional indemnity insurance, (h) any criminal charge, investigation, or conviction relevant to the Registered Professional's fitness to provide legal services, (i) conduct likely to bring the Platform into disrepute, or (j) any other circumstance in which the Platform considers suspension appropriate to protect Clients, the public interest, or the integrity of the Platform. The Platform is not obliged to give reasons for any suspension.

140C.1 If you are a sole practitioner or Freelance Solicitor, you must maintain a written succession plan that provides for the orderly management and transfer of active Client matters in the event of your death, incapacity, or inability to practise. The succession plan must: (a) identify a solicitor or firm authorised by the SRA who has agreed to act as your practice manager or intervening agent; (b) ensure Client files and Client Money can be accessed by the successor; (c) be registered with the Platform so that the Platform can contact the successor if needed; and (d) be reviewed annually. If you do not maintain a succession plan, the Platform may require you to do so as a condition of continued listing.

142. Force Majeure

142.1 Neither party liable for failure or delay caused by circumstances beyond reasonable control, including acts of God, fire, flood, pandemic, government action, war, terrorism, or IT disruption.

142A. Insolvency Events

142A.1 Either party may terminate this agreement immediately by written notice if an Insolvency Event occurs in relation to the other party. An "Insolvency Event" means the presentation of a petition for winding up or administration, the making of a winding-up or administration order, the appointment of a receiver, administrator, or liquidator, the passing of a resolution for voluntary winding up (other than for a solvent amalgamation or reconstruction), entering into a company voluntary arrangement or individual voluntary arrangement with creditors, or any analogous event under the laws of any jurisdiction.

142A.2 Where an Insolvency Event occurs in relation to the Solicitor, the Solicitor (or their insolvency practitioner) must (a) notify the Platform immediately, (b) ensure all Client Money is returned or transferred in accordance with the SRA Accounts Rules, (c) ensure all client files are transferred or made available to successor solicitors, and (d) ensure the SRA is notified as required. The Platform may cooperate with orderly wind-down procedures where reasonably practicable.

142B. Run-Off Insurance and Practice Cessation

142B.1 Where the Solicitor ceases practice (whether by retirement, closure, merger, or insolvency), the Solicitor must maintain run-off professional indemnity insurance for the minimum period required by the SRA Indemnity Insurance Rules (currently six years). The Solicitor must notify the Platform within 7 days of any decision to cease practice.

142B.2 Upon cessation of practice, the Solicitor must ensure that all active matters introduced through the Platform are properly concluded or transferred to a successor solicitor with the Client's consent, and that the Platform is notified of the transfer arrangements.

143. Notices

143.1 All notices in writing by email to the registered address.

144. Entire Agreement

144.1 These Terms (including Part Z) constitute the entire agreement and supersede all prior separate Platform terms documents. No variation effective unless in writing signed by both parties. Nothing in these Terms shall be construed as the Platform providing legal advice, legal services, or regulated activity of any kind, or as the Platform being regulated by, endorsed by, or affiliated with the SRA, the Law Society, the BSB, the FCA, or any other regulatory or professional body.

144A. These Terms Do Not Constitute Legal Advice

144A.1 These Terms, including all Parts, clauses, schedules, and appendices, are commercial contractual terms governing the relationship between the Solicitor and the Platform. They do not constitute legal advice, regulatory advice, compliance advice, tax advice, financial advice, or professional advice of any kind. The Platform is not a law firm, is not regulated by the SRA, the BSB, or any other approved regulator, and is not competent to provide legal advice. Nothing in these Terms should be construed as legal advice or as a recommendation to take or refrain from taking any particular course of action.

144A.2 These Terms contain references to legislation, regulations, regulatory rules, professional conduct standards, and legal concepts (including references to the Legal Services Act 2007, the Solicitors Act 1974, the SRA Standards and Regulations, the BSB Handbook, the Consumer Rights Act 2015, the Money Laundering Regulations 2017, the Fraud Act 2006, the UK GDPR, and other enactments). These references are included for the purpose of defining the parties' contractual obligations and do not constitute the Platform's interpretation, application, or advice on the meaning, effect, or application of those enactments to the Solicitor's specific circumstances.

144A.3 The Solicitor is a qualified legal professional and is solely responsible for understanding the legal, regulatory, and professional implications of these Terms as they apply to the Solicitor's own practice, regulatory status, firm structure, client base, and specific circumstances. If the Solicitor is in any doubt about (a) the meaning or effect of any provision of these Terms, (b) the regulatory implications of practising through the Platform, (c) the Solicitor's obligations under the SRA Standards and Regulations, BSB Handbook, or any other applicable regulatory framework in connection with the Platform, (d) the tax treatment of Platform Fees or any other aspect of the Solicitor's participation in the Platform, or (e) any other matter arising from or connected with these Terms, the Solicitor must obtain independent legal advice from a qualified professional who understands the Solicitor's specific situation before accepting these Terms or continuing to use the Platform.

144A.4 The Platform accepts no liability for any loss, damage, regulatory action, fine, penalty, or other consequence arising from the Solicitor's failure to obtain independent legal advice on the meaning, effect, or application of these Terms to the Solicitor's specific circumstances.

144B. No Fiduciary Duty or Duty of Care

144B.1 No fiduciary relationship, relationship of trust and confidence, or special relationship of any kind exists or is created between the Platform and the Solicitor by virtue of these Terms, the Solicitor's registration on the Platform, or the Solicitor's use of the Platform. The Platform owes the Solicitor no fiduciary duty, no duty of loyalty, no duty of care (whether in contract, tort, or otherwise) beyond the express obligations set out in these Terms, and no advisory duty of any kind. The Platform is a commercial counterparty providing technology marketplace services on arm's-length commercial terms.

145. Severability

145.1 Invalid or unenforceable provisions do not affect remaining provisions.

146. Waiver

146.1 No waiver of any breach shall be construed as a waiver of any subsequent breach. Failure to exercise a right does not constitute a waiver.

146A. Service Availability

146A.1 The Platform is provided on an "as is" and "as available" basis. The Platform does not guarantee any minimum level of uptime, availability, performance, or service continuity. The Platform may be unavailable or have reduced functionality from time to time due to scheduled maintenance, system upgrades, technical issues, security incidents, or other causes. The Platform will use commercially reasonable efforts to minimise disruption and, where practicable, to notify Solicitors of planned maintenance in advance.

146A.2 The Platform is not liable for any loss, damage, missed deadline, regulatory consequence, or other impact arising from the Platform's unavailability, reduced performance, or interruption of service, whether planned or unplanned. The Solicitor is responsible for maintaining their own independent systems and processes to ensure continuity of client service in the event of Platform unavailability.

147. Assignment

147.1 The Solicitor may not assign rights or obligations without the Platform's prior written consent. The Platform may assign to any successor entity.

148. Third Party Rights

148.1 No third party has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term, except that Indemnified Parties may enforce the indemnity provisions.

148A. Changes to These Terms

148A.1 The Platform may update these Terms from time to time. Any changes will be communicated to you immediately by email and through the Platform. Updated Terms apply only to new transactions (meaning new Scoping Calls accepted after the date of the update) and do not apply to matters already in progress. However, if an amendment is required for critical regulatory or legal reasons (including changes mandated by English law, the SRA Standards and Regulations, the BSB Handbook, the UK GDPR, or any court or regulatory authority), the updated Terms will apply to all matters, including matters in flight, and the Platform will notify both you and the affected Client(s) of the change and its effect on the matter. If you do not agree to non-critical changes, you may deactivate your account, but matters already in progress will continue under the Terms that applied when you accepted the Scoping Call.

148B.1 If the SRA, the BSB, or any court determines that the Platform's fixed-price service fee structure is incompatible with the SRA Code of Conduct, the BSB Handbook, or any applicable regulatory requirement, the Platform will immediately: (a) modify the fee structure to a flat per-matter fee unconnected to any complexity tier or matter value; (b) notify all affected Solicitors within five (5) Business Days; (c) ensure no Solicitor is penalised for the Platform's prior fee structure; and (d) cooperate with the relevant regulatory authority. This safe harbour does not constitute an admission that the current fee structure is non-compliant.

149. Governing Law and Jurisdiction

149.1 These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction. Where the Solicitor is qualified in Scotland, the Solicitor's professional obligations are governed by Scots law and the rules of the Law Society of Scotland or the Faculty of Advocates (as applicable). Where the Solicitor is qualified in Northern Ireland, the Solicitor's professional obligations are governed by Northern Ireland law and the rules of the Law Society of Northern Ireland or the Bar of Northern Ireland (as applicable). For the avoidance of doubt, the governing law of these Terms as a contract remains the law of England and Wales, but this does not affect the application of Scots law or Northern Ireland law to the Solicitor's professional conduct and regulatory obligations.

149A.1 These Terms create two distinct relationships: (a) the Solicitor's relationship with the Platform is governed by English law and the courts of England and Wales; (b) professional obligations are governed by the SRA Standards and Regulations, BSB Handbook, or applicable regulatory framework; (c) if authorised in more than one jurisdiction, the framework of the jurisdiction where services are delivered governs.

PART Z SOLICITOR COMPLIANCE WARRANTIES AND CONFIRMATIONS

This Part Z sets out the compliance warranties and confirmations that support the Solicitor's ongoing regulatory obligations. They consolidate the requirements previously contained in separate Schedules and form part of these Terms. By accepting these Terms, the Solicitor confirms each of the following as a continuing commitment throughout their use of the Platform. The Platform recognises the professionalism of its registered solicitors and will work collaboratively to support compliance. Where concerns arise, the procedures in Parts W and Y will apply.

150. SRA Compliance Warranties

150.1 The Solicitor warrants and confirms the following in respect of Platform acknowledgement and SRA compliance:

(a) The Solicitor acknowledges that eSolicitors is not regulated by, endorsed by, or affiliated with the SRA or the Law Society, and will not represent otherwise to any Client, third party, or regulatory body.

(b) The Solicitor acknowledges that eSolicitors does not provide legal advice or legal services of any kind.

(c) The Solicitor holds a valid practising certificate issued by the SRA (or valid RFL/REL/RSL registration) with no restrictive conditions preventing Platform services, and has disclosed any conditions on their practising certificate.

(d) The Solicitor acts in compliance with all seven SRA Principles upholding the rule of law, upholding public trust, acting with independence, acting honestly, acting with integrity, encouraging equality, diversity and inclusion, and acting in the best interests of each client.

(e) The Solicitor's firm holds PII complying with the SRA Indemnity Insurance Rules, covering all Platform services, provided by a qualifying insurer.

(f) The Solicitor has designated a COLP and COFA approved by the SRA (where required) with adequate authority and resources.

150.2 The Solicitor warrants and confirms the following in respect of the unregulated marketplace model:

(a) The Solicitor understands that the Platform is an Unregulated Entity and is not authorised by the SRA to provide legal services.

(b) The Solicitor will comply with SRA Code of Conduct paragraphs 8.10 and 8.11 by informing all Clients of the regulatory status of their services and of the Platform.

(c) The Solicitor will provide all Clients with the mandatory disclosures required by clause 4C, including which services are regulated, PII arrangements, SRA Compensation Fund access, complaints rights, and fee-sharing arrangements.

(d) The Solicitor will include all clause 4C disclosures in their Client Care Letters.

(e) The Solicitor has or will put in place systems for identifying conflicts of interest and ensuring client confidentiality that are reasonably equivalent to those required of SRA-authorised firms (clause 4F).

(f) The Solicitor will inform the SRA of each practising address from which they provide legal services, including any Platform-related address (clause 4J).

(g) The Solicitor will inform each Client in writing of the fee-sharing arrangement with the Platform, in accordance with SRA Code paragraph 5.1.

(h) The Solicitor has adequate PII in place covering services to Clients introduced through the Platform, and will inform each Client of the PII arrangements (clause 4E).

(i) The Solicitor has informed or will inform each Client whether they have access to the SRA Compensation Fund (clause 4D).

151. AML/KYC Compliance Warranties

151.1 The Solicitor warrants and confirms:

(a) The Solicitor is subject to AML supervision by the SRA (or FCA following transition), the Law Society of Scotland (for Scottish solicitors), or the Law Society of Northern Ireland (for Northern Ireland solicitors), as applicable, and has no current AML-related enforcement action.

(b) The Solicitor has a written firm-wide risk assessment (PWRA) reviewed within the preceding thirty (30) days, with controls linked to identified risks.

(c) The Solicitor conducts CDD before establishing any business relationship, verifies client identity, identifies beneficial owners (greater than 25%), and verifies source of funds including third-party sources of funds in accordance with LSAG 2025.

(d) The Solicitor conducts sanctions screening against OFSI, EU, UN, and OFAC lists and has appointed an MLRO with sufficient seniority and authority.

(e) The Solicitor has internal SAR procedures in place and ensures AML training is completed by all relevant staff at least annually.

152. Consumer Protection Warranties

152.1 The Solicitor warrants and confirms:

(a) The Solicitor meets all obligations under the Consumer Rights Act 2015, including providing services with reasonable care and skill.

(b) The Solicitor explains the 14-day cancellation right to Consumer clients in accordance with CCR 2013.

(c) The Solicitor does not engage in drip pricing and discloses all mandatory costs upfront in compliance with DMCCA 2024.

(d) The Solicitor determines and documents Consumer/business status at the outset of each engagement.

153. Registration Information Warranties

153.1 The Solicitor warrants that the following information provided at registration is and will remain accurate and complete:

(a) Full name as recorded on the relevant register, SRA ID or BSB Bar number, and practising certificate status.

(b) Solicitor type (Solicitor, RFL, REL, RSL, Freelance Solicitor, Barrister, Trainee, or other) and practice areas.

(c) PII details including insurer, policy number, and indemnity limit.

(d) Firm name and SRA reference number, and COLP, COFA, and MLRO details where applicable.

(e) The Solicitor will notify the Platform within 7 days of any change to any registration information.

154. Prohibited Referral Fee Area Warranties

154.1 The Solicitor warrants and confirms that no referral fees (howsoever described) will be paid or received in connection with (a) personal injury claims (including road traffic accidents, workplace accidents, accidents in public places, product liability, and occupational disease), (b) clinical negligence claims (including medical, surgical, and dental negligence and misdiagnosis), and (c) death claims (including fatal accident, wrongful death, and dependency claims). For these areas, only subscription or listing fees not linked to introductions may be charged. The Solicitor acknowledges that breach constitutes a criminal offence under LASPO with a maximum fine of £50,000.

155. Dual Qualified Solicitor Warranties

155.1 Where the Solicitor is a Dual Qualified Solicitor, the Solicitor warrants and confirms (a) current practising certificates in all claimed jurisdictions, (b) good standing with all relevant regulatory bodies in all jurisdictions, (c) AML compliance in all relevant jurisdictions, and (d) the Platform will be notified within 7 days of any qualification lapse in any jurisdiction.

156. Freelance Solicitor Warranties

156.1 Where the Solicitor is a Freelance Solicitor, the Solicitor warrants and confirms (a) SRA authorisation as a Freelance Solicitor, (b) no employees carrying on reserved legal activities, (c) individual PII held providing adequate and appropriate cover, (d) own AML policies and procedures in place, and (e) Client Money restrictions disclosed to all Clients.

157. Barrister Warranties

157.1 Where the Solicitor is a Barrister, the Barrister warrants and confirms (a) current BSB practising certificate, (b) Public Access authorisation (where offering direct access services), (c) compliance with all BSB Core Duties CD1 to CD10, and (d) adequate professional indemnity insurance.

158. RSL and Trainee Solicitor Warranties

158.1 Where the Solicitor is an RSL or Trainee Solicitor, the Solicitor warrants and confirms (a) the Supervising Solicitor has been identified and their practising certificate verified by the Platform, (b) supervision arrangements are documented in writing, (c) the Solicitor's regulatory status is accurately disclosed on their Platform profile, and (d) every Client is informed of the supervised status before the engagement begins.

159. Platform Fee and Referral Compliance Warranties

159.1 The Solicitor warrants and confirms (a) Platform fees are treated as B2B commercial charges and are not charged to Clients as disbursements, (b) the LASPO prohibition on referral fees for personal injury and clinical negligence matters is understood and will be complied with, and (c) all referral arrangements are disclosed to Clients in accordance with SRA Code paragraph 5.1, and (d) the Solicitor's independence is not compromised by any fee or referral arrangement with the Platform or any other party.

159A. Platform Commercial Feature Warranties

159A.1 The Solicitor warrants and confirms: (a) the Solicitor understands that the Platform's Credibility Badges reflect subscription tier and do not indicate quality, competence, or regulatory endorsement, and will not represent otherwise; (b) the Solicitor will not submit bids through the bid credit system for matters outside their competence or capacity; (c) the Solicitor will not allow matter value caps, monthly matter limits, or any other tier-based restriction to prevent them from acting in a Client's best interests; (d) the Solicitor will disclose to each Client the aggregate Platform service charges applicable to their matter in accordance with clause 88.1A; (e) the Solicitor's choice of subscription tier is voluntary and does not create undue economic dependency on the Platform; (f) the Solicitor has reviewed the Platform's published fee schedule and understands the charges applicable to their chosen tier; (g) the Solicitor will review their subscription tier and Platform usage at least annually to ensure continued proportionality and independence; and (h) where the Solicitor uses the Platform's automated compliance screening tools (including PD12J detection, conflict checking, and CPD tracking), the Solicitor treats those tools as aids only and does not rely on them as a substitute for independent professional judgement.

160. AI Use Disclosure Warranties

160.1 The Solicitor warrants and confirms (a) AI use is disclosed to Clients before or at the time of delivering AI-assisted work product, (b) the nature and extent of AI use is described to the Client, (c) all AI outputs are supervised and verified by a human before being provided to the Client, (d) client confidentiality is not compromised by AI tools, (e) informed client consent is obtained for material AI use, (f) AI competence is maintained through training, (g) all case citations, statutory references, and legal principles in AI-assisted work product have been independently verified through authoritative sources before being provided to the Client or filed with any court, tribunal, or regulatory body (clause 115A), (h) no client-confidential information has been inputted into any AI tool that uses input data for model training (clause 115C), and (i) the Solicitor's PII covers AI-assisted work (clause 115E).

161. Technology and Software Infrastructure Warranties

161.1 The Solicitor warrants and confirms the following minimum technology infrastructure is in place (or will be in place before providing services to Clients through the Platform):

(a) A case and practice management system capable of managing matters, clients, deadlines, and documents with SRA audit trail capability.

(b) An AML/KYC electronic identity verification platform with sanctions and PEP screening.

(c) A conflict checking system with automated searches and audit trail.

(d) Document automation and digital signature capability for Client Care Letters and terms of engagement.

(e) Cyber security infrastructure including multi-factor authentication, encryption, automated backup, and endpoint protection.

(f) Access to a compliance training platform for SRA-approved CPD and AML training.

(g) An SRA-compliant website displaying all required Transparency Rules information (where applicable).

(h) A data protection compliance framework with privacy notices, DSAR procedures, and data breach notification processes.

(i) An information security policy and cyber security incident response plan.

(j) A document retention schedule and secure file destruction process.

161.2 Sole practitioners additionally warrant (a) a secure password vault with emergency access capability for the nominated cover solicitor, (b) external peer review access arrangements, (c) an independent complaints handler arrangement, (d) a documented practice continuity plan with emergency system access procedures stored off-site, and (e) a cloud-based case management system to support remote access and emergency cover.

161.3 Fractional and consultant solicitors additionally warrant (a) a multi-organisation engagement management system capable of managing concurrent retainers separately, (b) multi-client time tracking and capacity planning tools, (c) a centralised engagement agreement and scope registry, (d) cross-client conflict checking capability across all organisations served, and (e) where operating under a host firm, written confirmation of which systems the host provides and which must be provided independently.

161.4 Where the Solicitor holds Client Money (a) legal accounts software compliant with SRA Accounts Rules 2019 is in place, (b) five-weekly reconciliations can be performed and recorded, and (c) the Solicitor is aware of FSCS deposit protection limits.

162. SRA Audit Readiness Warranties

162.1 The Solicitor warrants and confirms the following in respect of AML and financial crime readiness (a) a current firm-wide AML risk assessment (reviewed within the last thirty (30) days) including proliferation financing risk, (b) written AML policies, controls, and procedures aligned with LSAG guidance, (c) an independent AML audit report under Regulation 21 MLR 2017, (d) AML training records for all relevant staff, (e) complete CDD records for all matters, (f) ongoing monitoring and transaction monitoring records for all current matters, and (g) evidence of MLRO/MLCO appointment and annual reporting.

162.2 In respect of Client Money and accounts (where applicable) (a) a written Client Money handling policy, (b) five-weekly reconciliations with preparer and reviewer sign-off, (c) COFA oversight evidence and a breach log, (d) a residual balances report with evidence of return attempts, and (e) an interest policy and records of interest paid or credited.

162.3 In respect of governance and compliance (a) a designated COLP and COFA (or sole practitioner holding both roles), (b) a COLP annual compliance report, risk register, and breach/incident log, (c) a complaints log with resolution records, (d) current practising certificates and firm authorisation evidence, and (e) an equality and diversity policy and diversity data collection records.

162.4 In respect of supervision and competence (a) file supervision records demonstrating active review, (b) CPD and training records for all fee earners, (c) competence assessment records where applicable, and (d) documented supervision arrangements (who supervises whom, review frequency, escalation).

162.5 In respect of client care and transparency (a) sample Client Care Letters with all mandatory contents, (b) costs information provided to clients with basis of charges, estimates, and billing frequency, (c) complaints procedure published and accessible to all clients, and (d) conflict of interest records for all matters.

162.6 In respect of data protection and cyber security (a) current privacy notices for clients and staff, (b) a data breach log and ICO notification records, (c) DSAR records and response procedures, (d) an information security policy and cyber security incident response plan, and (e) a document retention schedule with evidence of consistent application.

162.7 In respect of AI and technology (where applicable) (a) an AI and technology use policy, (b) an approved AI tool register, and (c) AI quality assurance evidence (human review of AI-generated work product).

163. Platform Documents Acknowledgement and Warranty

163.1 The Solicitor warrants, acknowledges, and confirms (a) Platform Documents (templates, checklists, guidance notes, and other materials) are provided for general guidance and convenience only and do not constitute legal, regulatory, compliance, or financial advice, (b) the Platform is not a Law Firm, is not regulated by the SRA, and is not competent to give legal or compliance advice, (c) the Solicitor will independently review, verify, and adapt all Platform Documents before use, applying their own professional judgement, (d) the Solicitor accepts full professional responsibility for all documents used with Clients, regardless of their source, including any Platform Document whether used in its original form or adapted, (e) the SRA, the Legal Ombudsman, and the courts will hold the Solicitor (not the Platform) accountable for any deficiency in documentation provided to Clients, (f) Platform Documents may not reflect the most recent regulatory changes, SRA guidance, or legislation at any given time, and the Solicitor will independently monitor regulatory developments, (g) the Solicitor will not claim or represent that Platform Documents have been approved, endorsed, or recommended by the SRA, the Law Society, the BSB, or any other regulatory body, (h) the Platform expressly excludes all liability for any loss arising from the Solicitor's use of, reliance on, or application of any Platform Document (clause 117B), and (i) the Solicitor indemnifies the Platform against all losses arising from their use of Platform Documents (clause 118).

164. Permitted Activities Summary

164.1 The permitted activities for each category of legal professional are as set out in clauses 26 to 32 of Part G. The Solicitor warrants that they will only provide services through the Platform that fall within the scope of their permitted activities as defined by their regulatory category and will not carry on any Reserved Legal Activity for which they are not authorised.

164A. Anti-Bribery and Anti-Corruption Warranties

164A.1 The Solicitor warrants and confirms (a) compliance with the Bribery Act 2010, including having adequate procedures in place to prevent bribery by associated persons, (b) that no bribe or improper payment has been offered, promised, given, requested, or accepted in connection with the Solicitor's use of the Platform, (c) compliance with all applicable anti-corruption legislation, and (d) that the Solicitor will report any suspected bribery or corruption to the appropriate authorities and to the Platform.

165. ACCEPTANCE OF TERMS

By clicking 'I Accept' or completing registration on the Platform, the Solicitor confirms acceptance of and agreement to be bound by the entirety of these Terms, including all Parts (A through Z), all compliance warranties, all indemnity obligations, and all regulatory obligations. The Solicitor acknowledges that these Terms constitute a single, self-contained, legally binding agreement that consolidates and supersedes all prior separate Platform terms documents.

166. Regulatory Framework

These Terms operate within the Legal Services Act 2007, the Solicitors Act 1974, the Courts and Legal Services Act 1990, LASPO 2012, SRA Standards and Regulations 2019 (as amended 2025), SRA Code of Conduct for Solicitors, RELs, RFLs and RSLs, SRA Code of Conduct for Firms, SRA Accounts Rules 2019, SRA Transparency Rules 2018 (as amended), SRA Indemnity Insurance Rules, SRA Authorisation of Individuals Regulations, SRA Authorisation of Firms Rules, SRA Compensation Fund Rules, SRA Claims Management Fees Rules 2025, BSB Handbook and Core Duties, MLR 2017 (as amended), POCA 2002, TA 2000, SAMLA 2018, ECCTA 2023, LSAG 2025, CRA 2015, CCR 2013, DMCCA 2024, Equality Act 2010, Worker Protection (Amendment of Equality Act 2010) Act 2023, UK GDPR and DPA 2018, Mental Capacity Act 2005, Electronic Commerce (EC Directive) Regulations 2002, UK Electronic Communications Act 2000, Consumer Protection from Unfair Trading Regulations 2008, Business Protection from Misleading Marketing Regulations 2008, Conditional Fee Agreements Order 2013, Damages-Based Agreements Regulations 2013, Modern Slavery Act 2015, Bribery Act 2010, and the Services of Lawyers and Lawyer's Practice (Revocation etc.) (EU Exit) Regulations 2020.

The Legal Services Board (LSB) is the oversight regulator for all Approved Regulators under the Legal Services Act 2007, including the SRA and the BSB. Where a Solicitor is authorised by more than one Approved Regulator, each Approved Regulator's rules apply to the services within its regulatory scope. The LSB's regulatory objectives under section 1 of the Legal Services Act 2007 (protecting and promoting the public interest, supporting the constitutional principle of the rule of law, improving access to justice, protecting and promoting the interests of consumers, promoting competition in the provision of legal services, encouraging an independent, strong, diverse, and effective legal profession, and increasing public understanding of the citizen's legal rights and duties) apply to the Platform's operations to the extent relevant.

167. Tier Progression

The Platform calculates the Solicitor's post-qualification experience (PQE) from the date of admission recorded at registration. The Platform automatically updates the Solicitor's tier when PQE thresholds are reached: (a) on reaching 1 year PQE, the Solicitor is moved from Tier 3 (Supervised Access) to Tier 2 (Standard Access), the newly qualified designation is removed from the Solicitor's profile, and the requirement to nominate a Supervising Solicitor ceases (though the Solicitor may maintain the arrangement voluntarily); (b) on reaching 3 years PQE, the Solicitor is moved from Tier 2 to Tier 1 (Full Access) and becomes eligible to act as a Supervising Solicitor for Tier 3 Solicitors.

Tier progression is one-directional. A Solicitor does not return to a lower tier unless the Solicitor's practising certificate lapses or is revoked, in which case the Solicitor is removed from the Platform.

168. Cookies and Similar Technologies

The Platform uses cookies and similar technologies in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR). Cookies fall into four categories: (a) strictly necessary cookies, which are required for the Platform to function (such as session authentication and security tokens) and do not require consent, (b) functional cookies, which remember preferences (such as language and display settings) to improve the user experience, (c) analytics cookies, which collect anonymised data about how users interact with the Platform (such as pages visited and time spent) to help improve the service, and (d) marketing cookies, which track browsing activity to deliver relevant content and measure campaign effectiveness. On first visiting the Platform, a cookie consent banner is displayed. You may accept all cookies, reject non-essential cookies, or select which categories to allow. You may change your cookie preferences at any time through the Platform's cookie settings. You may also manage cookies through your browser settings. Blocking certain cookies may affect Platform functionality.

169. Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data: (a) right of access (Article 15) - to obtain confirmation of whether your personal data is being processed and, if so, to receive a copy, (b) right to rectification (Article 16) - to have inaccurate personal data corrected without undue delay, (c) right to erasure (Article 17) - to have your personal data deleted where there is no compelling reason for continued processing, (d) right to restriction of processing (Article 18) - to request that processing is restricted in certain circumstances (for example, where accuracy is contested), (e) right to data portability (Article 20) - to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller, (f) right to object (Article 21) - to object to processing based on legitimate interests or for direct marketing purposes, and (g) rights in relation to automated decision-making (Article 22) - not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects. To exercise any of these rights, contact the Platform's Data Protection Officer at the contact details provided in these Terms. The Platform will respond within one calendar month. If the Platform requires an extension (up to two additional months for complex requests), you will be informed within the first month.

170. Information Commissioner's Office

If you are dissatisfied with how the Platform handles your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). The ICO is the UK's independent supervisory authority for data protection. The ICO can be contacted at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; telephone 0303 123 1113; website ico.org.uk. The Platform encourages you to contact the Platform's Data Protection Officer first so that the Platform has the opportunity to address your concern.

171. Website Acceptable Use

You must not use the Platform (a) for any purpose that is unlawful or prohibited by these Terms, (b) to transmit or procure the sending of unsolicited or unauthorised advertising, promotional material, or spam, (c) to impersonate any person or entity or misrepresent your affiliation with a person or entity, (d) to interfere with or disrupt the Platform or servers or networks connected to the Platform, (e) to attempt to gain unauthorised access to the Platform, user accounts, or computer systems or networks connected to the Platform, (f) to scrape, crawl, or use automated tools to extract data from the Platform without written permission, (g) to reverse engineer, decompile, or disassemble any part of the Platform, or (h) to upload or transmit viruses, malware, or other malicious code. User-generated content (including reviews, comments, and feedback) must be accurate, lawful, and not infringe any third party's rights (including intellectual property rights and rights of privacy). The Platform may remove user-generated content that breaches these standards and may terminate or suspend accounts for repeated or serious breaches.

172. Privacy Choices and Marketing Preferences

You may manage your privacy choices at any time through the Platform's account settings, including (a) marketing preferences - you may opt out of marketing emails by clicking the unsubscribe link in any marketing email or by adjusting your communication preferences in your account settings (the Platform will not send marketing communications without your consent and will stop within 7 days of receiving an opt-out request), (b) profile visibility - you may control which elements of your profile are visible to other users, (c) data sharing - you may control whether your data is shared with third parties for purposes beyond the delivery of the Platform's services, and (d) account deletion - you may request deletion of your account and personal data by contacting the Platform (the Platform will process the request within 30 days, subject to any legal obligation to retain certain records).

173. eSolicitors Network Community Standards

The eSolicitors Network is a professional networking feature of the Platform. By using the Network, the Solicitor agrees to (a) maintain a professional Profile that is accurate, current, and not misleading, (b) send connection requests only to persons the Solicitor knows professionally or has a legitimate professional reason to connect with, (c) provide endorsements and recommendations that are honest and based on genuine professional experience (reciprocal recommendation arrangements and paid endorsements are prohibited), (d) share content that is professional, lawful, and compliant with the SRA Standards and Regulations (including the prohibition on misleading advertising), and (e) report content or conduct that breaches these standards using the Platform's reporting function.

The Platform monitors content on the Network and may remove, restrict, or modify the visibility of content that breaches these standards. Sanctions for breaches are proportionate: (a) minor breaches (such as off-topic content or failure to update a Profile): content removal or a warning, (b) moderate breaches (such as misleading professional claims or repeated minor breaches): content removal and temporary suspension of Network access, (c) serious breaches (such as breach of Client confidentiality, defamation, harassment, discrimination, or conduct that may constitute a breach of the SRA Principles): immediate content removal, account suspension, and referral to the SRA where appropriate. The Solicitor may appeal a moderation decision by contacting the Platform within 14 days of notification.

174. Document Security

The Solicitor must maintain appropriate technical security measures on any device used to access the Platform, including up-to-date antivirus and anti-malware software, secure and encrypted internet connections, and operating system and browser updates applied promptly. Before uploading a document to the Platform, the Solicitor must scan the document for malware and viruses using current antivirus software. When receiving documents from Clients through the Platform, the Solicitor must verify the source, scan the document for malware before opening it, and store it securely in the matter file. The Platform scans uploaded documents automatically but this does not relieve the Solicitor of responsibility for the security of documents uploaded from the Solicitor's device.

175. AI Use Declaration and Client Disclosure

At registration, the Solicitor must complete the Platform's AI Use Declaration confirming (a) whether the Solicitor uses AI tools in the delivery of legal services (including drafting, research, document review, or communication), (b) which AI tools are used (if any), (c) the Solicitor's internal governance and review process for AI-generated output, and (d) that the Solicitor accepts responsibility for all work product regardless of whether AI tools contributed to its creation. Where the Solicitor uses AI tools in a Client's matter, the Solicitor must disclose this to the Client. The Platform provides a Client AI Disclosure Template that the Solicitor may use (or the Solicitor may use their own disclosure wording provided it covers the same information). The AI Use Declaration must be updated when the Solicitor's AI use changes.

176. Compliance Declaration Mechanism

At registration, the Solicitor must complete the Platform's compliance declaration confirming (a) current SRA authorisation and practising certificate status, (b) current professional indemnity insurance meeting the SRA Minimum Terms and Conditions, (c) compliance with the Money Laundering Regulations 2017 (including a firm-wide risk assessment, policies, controls, and procedures), and (d) no outstanding regulatory findings, conditions, or restrictions that would affect the Solicitor's ability to provide services through the Platform. The Solicitor must re-confirm the compliance declaration annually on the anniversary of registration. The Platform may request updated evidence of compliance at any time. If the Solicitor fails to complete or re-confirm the compliance declaration, the Platform may suspend the Solicitor's profile until the declaration is completed.

177. Claims Notification Procedure

The Solicitor must notify the Platform in writing within 14 days of becoming aware of (a) any claim or threatened claim made by a Client arising from or connected to work obtained through the Platform, (b) any complaint made to the Legal Ombudsman or the SRA in connection with a matter obtained through the Platform, or (c) any circumstance that may give rise to a claim. The notification must include the matter reference, the Client's name, the nature of the claim or complaint, the date on which the Solicitor became aware, and any relevant correspondence. The Solicitor must cooperate with the Platform's investigation and provide further information as reasonably requested. The Platform may update its records and, where appropriate, adjust the Solicitor's profile to reflect the claim or complaint. The Solicitor's obligation to notify the Platform is in addition to any obligation to notify the Solicitor's professional indemnity insurer.