Cookie Policy
Effective Date: 26 March 2026
This Cookie Policy explains how eSolicitors (operated by Esol Corporation Limited, Company No. 16927988) uses cookies and similar tracking technologies on the esolicitors.com platform.
We comply with the Privacy and Electronic Communications Regulations (PECR) and the UK GDPR. We do not set non-essential cookies without your explicit consent.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site.
Our Four Cookie Categories
We use a four-category consent system. You can accept all, reject non-essential, or choose individually.
1. Essential Cookies (Always Active)
These cookies are strictly necessary for the platform to function. They cannot be switched off.
| Cookie | Purpose | Duration |
|---|---|---|
sb-auth-token | Keeps you logged in to your account | Session |
sb-refresh-token | Refreshes your login session securely | 7 days |
cookie-consent | Stores your cookie preferences | 1 year |
csrf-token | Protects against cross-site request forgery | Session |
2. Analytics Cookies (Consent Required)
These cookies help us understand how users interact with the platform so we can improve it. No personal data is sold to advertisers.
| Provider | Cookie | Purpose | Duration |
|---|---|---|---|
| Google Analytics 4 | _ga, _ga_* | Page views, session tracking | 2 years |
| Hotjar | _hjSession* | Heatmaps, session recordings | 1 year |
3. Marketing Cookies (Consent Required)
These cookies are used to show relevant advertisements and measure campaign effectiveness.
| Provider | Cookie | Purpose | Duration |
|---|---|---|---|
| Meta (Facebook) | _fbp | Conversion tracking | 3 months |
| Google Ads | _gcl_au | Conversion tracking | 3 months |
4. Functional Cookies (Consent Required)
These cookies enable enhanced functionality and personalisation.
| Provider | Cookie | Purpose | Duration |
|---|---|---|---|
| Google Tag Manager | _gtm | Tag management | Session |
| Intercom | intercom-id-* | Live chat functionality | 1 year |
Managing Your Cookie Preferences
You can manage your cookie preferences at any time:
- On first visit: A cookie banner appears at the bottom of the screen. Choose "Accept All", "Reject All", or "Manage Preferences".
- At any time: Click the Cookie Settings link in the footer of any page on the platform.
- Browser settings: You can also block or delete cookies directly through your browser settings.
Rejecting analytics and marketing cookies will not prevent you from using the platform. Only essential cookies are required for core functionality.
Third-Party Cookies
Some cookies are set by third-party services embedded in our platform:
- Daily.co - Video consultation room (session cookies only, no tracking)
- Stripe - Payment processing (essential for transactions)
- Hotjar - Analytics (only if analytics consent is given)
These third parties have their own privacy policies. We recommend reviewing them if you have concerns.
How We Load Third-Party Scripts
We use a consent-aware script loader. Third-party tracking scripts (Google Analytics, Facebook Pixel, GTM, Hotjar) are not loaded until you give consent for the relevant category. This means:
- No analytics scripts run before you accept analytics cookies
- No marketing scripts run before you accept marketing cookies
- Essential scripts (Stripe, Daily.co) always load as they are required for platform function
ICO Compliance
Our cookie system is designed to comply with:
- PECR Regulation 6 - No non-essential cookies before explicit consent
- UK GDPR Article 7 - Consent must be freely given, specific, informed, and unambiguous
- ICO guidance - Reject all option is equally prominent to Accept all
Changes to This Policy
We may update this Cookie Policy when we add or remove cookies, or when regulations change. The "Effective Date" at the top reflects the current version.
Contact
For questions about our use of cookies, contact us at privacy@esolicitors.com.
To manage your preferences, use the Cookie Settings button in the footer of the platform.
Last updated: 20 April 2026 | Esol Corporation Limited, Company No. 16927988